Open Roles at Nedbank

Job Purpose

• To actively own and be accountable for the overall evolution of multiple Technology or Domain assets while influencing and maintaining the health of the asset. Play a leadership role on the associated COE’s

Job Responsibilities

• For mutiple Technology or Domain assets within sphere of influence including external components that impact these assets : 
• Provide guidance to stakeholders in terms of expertise and experience
• Guide and practice code design, analysis and integration to ensure effective application of technology
• Conduct Technology Reviews of code and design quality assurance
• Drive assets health in the relevant technologies or domains
• Define and review Patterns / practices/standards in application of technology or domain
• Guide Code Branching and Merging
• Play an advisory role to Engineering leads and other stakeholders (Engineering lead and Div execs)
• Collaboration with domain architects and technical consultants ito technology and /or domain roadmaps
• Work within governance and compliance frameworks of the organisation in terms of Technology and domain application
• Provide detailed Technical roadmaps in context of the organisation architecture and interdependent technologies
• Plan and drive implementation of the agreed technical roadmaps
• Conduct research and development experimentation to test thinking regarding technology or domain applicability
• Participate in special interest groups and confrerences relating to these assets
• Ensure an understanding of technology or domain requirements, performance integrations and optimisation as positioned in organisation
• Assist with and apply troubleshooting to resolve issues
• Evaluate and influence technology decisions
• Mitigate risk by evaluating risks and impacts on  technology or domain
• Update the asset knowledge base
• Conduct internal knowlege sharing sessions
• Provide coaching, mentoring and upskilling of others within area of expertise
• Support the achievement of the  business strategy, objectives and values
• Stay abreast of developments in field of expertise 
• Ensure personal growth and enable effectiveness in performance of roles and responsibilities
• Contribute to the Nedbank Culture building initiatives (e.g. staff surveys etc.).
• Participate and support corporate responsibility initiatives for the achievement of business strategy
• Seek opportunities to improve business processes, models and systems though agile thinking.
• Conduct self development both by mentoring others and being mentored
• Participate in the talent management practise of the Engineering stream

Essential Qualifications - NQF Level

• Matric / Grade 12 / National Senior Certificate

Preferred Qualification

• Degree or Diploma in IT

Preferred Certifications

• Certificate in relevant Technology or Domain

Minimum Experience Level

• Min 8 years IT Experience with 5 years in relevant technologies or domains

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Job Purpose

• To generate; analyse and report reliable; meaningful financial and non-financial information to support the requirements and decision making of the business; in line with Nedbank's strategy.

Job Responsibilities

• Forecast and predict monthly flash report towards end of every month by analysing trends and cost drivers.
• Generate and compare flash results performance to various budget figures and measure growth against previous periods by performing a variance analysis.
• Provide formal commentary and interpretation on financial information to stakeholders through variance analysis.
• Prepare adhoc reports by gathering information from various sources and analyse and interpret the data.
• Align reporting information to business changes by verifying and updating structural changes.
• Conduct (plan, implement, monitor and adjust)financial planning process which includes annual budget,3 year plans and quarterly forecasts by looking at trends, initiatives, distribution and cost drivers.
• Prepare financial, non-financial and adhoc reports to various stakeholders on monthly basis by gathering information from various sources and analyse and interpret the data.
• Train and upskill new and existing stakeholders on financial management through one on one meetings and training sessions.
• Provide advice to stakeholders on profitability by extracting information from various sources, interpreting and track on monthly basis.
• Align the Region's strategy to the Bank's strategy through business planning and stakeholder engagement.
• Prepare and present the monthly Opcom pack to the Regional Manco and Exco Team for Quarterly Business Reviews.
• Train and upskill new and existing line managers on financial management through one on one meetings and training sessions.
• Ensure that reporting deadlines are met to the finance team and stakeholders by adhering to set deadlines.
• Manage closed branches and adherence to process by engaging with various stakeholders (operations,capex, channel infrastructure) to minimise risk of possible fraud and losses.
• Keep abreast of legislation and other industry changes that impacts on role by reading the relevant newsletters, websites and attending sessions.
• Understand and embrace the Nedbank vision and demonstrate the values through interaction with team and stakeholders.
• Improve personal capability and stay abreast of developments in field of expertise by identifying training courses and career progression for self through input and feedback from managers.
• Ensure personal growth and enable effectiveness in performance of roles and responsibilities by ensuring all learning activities are completed, experience practiced and certifications obtained and/or maintained within specified time frames.
• Ensure information is provided correctly to stakeholders by maintaining knowledge sharing knowledge with team.
• Contribute to a culture conducive to the achievement of transformation goals by participating in Nedbank Culture building initiatives by engaging in staff surveys etc.
• Participate and support corporate social responsibility initiatives for the achievement of key business strategies.
• Identify and recommend opportunities to enhance processes, systems and policies and support implementation of new processes, policies and systems.

Essential Qualifications - NQF Level

• Advanced Diplomas/National 1st Degrees

Preferred Qualification

• Bachelor of Commerce: Honours - Accounting

Minimum Experience Level

• 3 - 5 years in financial management preferably in the financial services industry.

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Job Purpose

• By supporting the Risk Advisor within Nedbank Insurance brokerage, we drive the Nedbank Insurance brand and service strategy in achieving targets. Maximize operational efficiency, identify, and address client needs. Maintain and build relationships with all stakeholders.

Job Responsibilities

• Service and manage a portfolio of clients.
• Responsibilities include management of policy renewals, retention, policy amendments, client queries, verification of client data.
• Assisting Risk Advisor in obtaining quotations, onboarding of clients and issuance of policies.
• Adherence to underwriting criteria and application.
• Adherence to service standards and Service Level Agreement (SLA).
• Identify and recommend ways to improve business processes and systems to operate more effectively and adding value to clients and business.
• Support the achievement of the business vision, strategy, and values.
• Achieving development goals.
• FAIS requirements being achieved and fully complied with.
• Comply with Risk standards, policies and procedures as required by Compliance.
• Share knowledge and industry trends with team and stakeholders during formal and informal interactions.
• Contribute to a culture conducive to the achievement of transformation goals by participating in Nedbank Culture building initiatives.

Essential Qualifications - NQF Level

• Matric / Grade 12 / National Senior Certificate

Essential Qualifications

• Qualification as per FSCA list: Cat 1.2 and 1.6 (Short-term Insurance Personal & Commercial lines)
• RE5 Certificate

Preferred Qualifications

• NQF 5 Higher certificate in Short-term Insurance

Minimum Experience Level

• 3-5 years working experience in the short-term insurance industry (Personal & Commercial lines)
• Experience working in a short-term insurance brokerage.
• DOFA for Cat 1.2 and 1.6 for 12 months or more

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Job Purpose

• To log, investigate and respond to all client complaints received at Nedbank Insurance in line with the business strategy.

Job Responsibilities

• Contribute to a culture conducive to the achievement of transformation goals by participating in Nedbank Culture building initiatives (eg: staff surveys etc).
• Participate and support corporate responsibility initiatives for the achievement of business strategy (eg: . Green Strategy).
• Seek opportunities to improve business processes and systems by identifying and recommending effective ways to operate and adding value to Nedbank.
• Ensure reports / dashboards are produced timeously via monthly feedback to internal stakeholders.
• Ensure early detection of issues and reporting thereof to internal and external stakeholders.
• Log and record all complaints and errors into the client complaints system and ensure all complaints and errors are addressed within the turnaround standards.
• Ensure efficient resolution of non-standard client complaints through liaising with appropriate personnel internally and externally.
• Provide input and liaise with clients; institutions; managers and staff to resolve client complaints effectively (in line with Treating clients Fairly legislation).
• Ensure that response to client complaints are documented and formally closed out within the turnaround standards.
• Ensure compliance with changes in regulation; business process and group complaints reporting.
• Continuously review the current complaints management process for improvement and make necessary recommendations to relevent stakeholders.
• Ensure efficient and optimum resolution of complaints by investigation; communication and collabortaion with internal and external vendors.
• Facilitate monthly complaint resolution committee meetings.
• Provide feedback and recommendations back to business which have been highlighted through the complaint resolution i.e. system changes; forms and policy amendments.
• Effectively investigate and resolve complex queri perform an audit of current client data and identify key data fields that need to be updated in order to meet business requirements.
• Regulatory risk management and client service)Perform data integrity (i.e. ensure that data is accurate and relevant) specific to certain campaigns/projects.
• Communicate with clients in order to obtain and record their updated personal information.
• Manage various campaigns to enhance the integrity and completeness of the client data base.
• Produce dashboards and MIS to track the status of the client data base.
• Find innovative ways of maintaining and improving the client data base.
• Support the achievement of the business strategy; objectives and values by reviewing Nedbank and Business Unit Plan and ensuring delivered systems; process; services and solutions are aligned.
• Identify training courses and career progression for self through input and feedback from management.
• Ensure all personal development plan activities are completed within specified timeframe.
• Share knowledge and industry trends with team and stakeholders during formal and informal interaction.
• Obtain buy-in for developing new and/or enhanced processes (eg: operational processes) that will improve the functioning of stakeholders' businesses by highlighting benefits in support of the implementation of recommendations.

Job Responsibilities Continue

People Specification

Essential Qualifications - NQF Level

• Matric / Grade 12 / National Senior Certificate
• Advanced Diplomas/National 1st Degrees

Preferred Qualification

• Post graduate degree in Finance or Economics
• RE5 qualification (advantageous)

Essential Certifications

Preferred Certifications

Minimum Experience Level

• 3 - 5 years in client services in Financial Services Industry.

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Purpose

• To oversee the credit assessment function for all RBB individual client loan applications, which are characterised by varying client needs, process / policy / system differences, product nuances, and different assessment teams with varying levels of expertise and mandates. To monitor and manage staff performance across and within teams, to ensure adherence to credit policy, and to drive towards quality decisioning in support of sustainable, profitable growth. To assist with the rolling out of the RBB client centric digitisation strategy within the credit function. 

Job Responsibilities

• Lead a decentralised team of credit managers positioned across multiple products and segments to drive a holistic, effective credit assessment process that aligns to Nedbank strategy.
• Limit credit impairments, mitigating lending risk by ensuring quality assessments are done, considering structured lending solutions, collateral means, balance sheet, cash-flow and tax structure, etc.
• Manage performance of staff by implementing performance agreements, ensuring a clear vision, agreeing on goals and objectives, providing regular feedback on performance, recognising, and rewarding achievement and take appropriate corrective action where required. Address issues raised in culture surveys by participating in the development and implementation of action plans.
• Build the capability of staff through identifying current and future training and development needs. Contribute to team effectiveness by following the recruitment process when recruiting talent. Nurture the talent pool through conducting career conversations, utilising the talent grid principles and developing talent retention programmes (e.g. rotation). Encourage the team to generate innovative ideas and share knowledge.
• Ensure self and staff understand and embrace the Nedbank Vision and Values by leading by example and re-enforcing values during meetings. Ensure transformational targets are met through effective recruitment, retention, and training programmes.
• Gain consensus and highlight pertinent credit risk issues by preparing and presenting reports to various forums. Provide independent opinion to stakeholders to inform prudent risk management. Keep stakeholders informed of serious breaches through submissions to governance committees.
• Establish emerging risks and drive towards best practice by studying the macro economy, the external market, competitors, and regulatory environment.
• Identify, establish, and maintain relationships with key stakeholders to ensure buy-in of monitoring activities and policy / process recommendations.
• Challenge recommendations and proposed policy changes made by the business to ensure thorough understanding of the risk involved.
• Ensure alignment to changes in regulations and Group Policy by contributing to the maintenance of an up-to-date credit policy.
• Represent Credit Risk by participating in Risk Committees and Forums, and ensure that the bank, through its lending practices, treats the customer ethically and fairly by ensuring that the client’s voice is considered.
• Contribute towards financial targets by ensuring quality assessments are conducted that strike a balance between mitigating credit risk whilst enabling sustainable growth. Manage internal budgets by controlling expenditure.
• Facilitate and guide monitoring activities by obtaining legal opinion and directives.
• Ensure client needs and expectations are met through process efficiency and a focus on dealmaking. Resolve customer complaints by reacting within agreed timelines.
• Identify areas of resource inefficiencies and promote optimisation through promoting multi-skilling and addressing capacity gaps by reviewing and improving work processes.

Minimum Experience Level

• 11 years' plus experience in a Credit environment with a Mandate
• 5 - 8 years' experience in a Senior Credit Management role 
• 2 years' Finance and People Management experience

Preferred Qualification

• NQF Level 7 or Higher in a Finance, Business, Banking or Insolvency-related field
• A Credit Record is essential 

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Job Purpose

• The Product Owner plays a critical role in ensuring the successful development and delivery of high-quality products. They have a deep understanding of customer needs, strong business acumen, and effective communication skills to collaborate with cross-functional teams. They are responsible for defining and prioritizing product features, guiding the development process, and maximizing the value delivered to customers and stakeholders on a team level. They collaborate with business owners to incorporate feedback from end users and develop an ideal user experience. They are accountable for building and executing solutions roadmap in alignment with the business objectives and strategy. 

Job Responsibilities

• Contribute to the product vision in collaboration with the product manager
• Define the scope to be delivered in the iterations in alignment with the Product Vision 
• Act as a partner between business owner and development teams for the product
• Support business owners in producing the best product through domain knowledge, business insight, understanding product technology and technical dependencies 
• Lead iteration review meetings to share iteration performance and latest product feature
• Contribute to ART backlog prioritisation, and co-ordinate across the ART during PI Planning
• Act as an ambassador for the delivery roadmap of the product and ensure that the right solutions are built in the right way through collaboration with executives, senior stakeholders across business and technology teams and the agile team
• Contribute to solution design plans, product vision, roadmap and growth opportunities for the product or component owned by the Agile team 
• Collaborate with development teams to deliver innovative solutions with an appropriate sense of urgency
• Have a clear understanding of the prioritized product features to be delivered between senior stakeholders, negotiating requirements and priority as necessary
• Advocate the customer needs and priorities to the team in order to ensure the voice of customer is present in all sessions and delivery is aligned to customer needs
• Attend and contribute to agile nWoW ceremonies and PI planning to enable the Agile team to work and plan effectively to deliver value
• Collaborate with Chapter COEs to clearly understand and adopt their practices, principles, and ways of working 
• Contribute to and engage with product owner CoE to advance the practices and quality of product owners in the organisation
• Coach, mentor and support other product owners in the organisation, act as a role model for leading practices and contribute to thought leadership on Agile topics
• Lead Agile Team members to work according to Nedbank and industry best practices.
• Defining of a product vision for products in alignment with the organisational goals and objectives
• Stakeholder Engagement – Collaborating with stakeholders to gather requirements, manage expectations and ensure alignment with business objectives and solutions
• Prioritising backlog – working closely with stakeholders to prioritise backlog bases n business value, customer needs and technical feasibility 
• Managing product backlog – maintaining and prioritizing product backlog, continuously refining it based on changing priorities, evolving business needs and other factors
• Collaborating with development and design teams – working closely with the design and development team, providing clarity on requirements, answering questions and ensuring the delivery of high quality product/ solutions
• Iterative development – embracing the iterative and incremental approach to product development, allowing rapid feedback loops and continuous improvement 
• Identify potential technology and other partners outside of the product team to improve the product 
• Monitoring market trends – keeping abreast of industry trends, competitor offerings and emerging technologies to inform product strategy and roadmap 
• Measuring success – defining key performance indicators and success metrics to evaluate the performance and the impact of the products based on data driven insights
• Communicating and aligning with stakeholders and agile team (squads) – communicating progress, updates and challenges to stakeholders and ensuring transparency and alignment throughout  

Essential Qualifications - NQF Level

• Advanced Diplomas/National 1st Degrees

Preferred Qualification

• B.Comm/ IT 

Preferred Certifications

• Scaled Agile Framework  certification (Leading Safe, Safe PO/PM, DevOps)
• Entry level BA certification

Minimum Experience Level

• At least 8 years’ management experience; senior level product development or product management or product owner 

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Job Purpose

• To manage staff and/or operational functions for Nedbank by advising clients and stakeholders on products, processes and systems to meet business objectives.

Job Responsibilities

• Meet business deadlines by ensuring that processes are completed on time and accurately.
• Manage capacity to meet service delivery standards
• Manage business systems by working with the squad/s, making the necessary changes and enhancements.
• Plan system enhancements and manage backlog – innovation, prioritisation
• Work with stakeholders to ensure business systems are performing optimally 
• Ensure that systems and processes are operational and in line with external and internal audit requirements.
• Build and maintain relationships with clients and service providers (internal & external)
• Support the business – BAU, projects, Ad Hoc initiatives 
• Share information and knowledge with stakeholders' peers through meetings and discussions.
• Manage the Service Level Agreements by ensuring that deliverables meet clients' expectations.
• Engage internal stakeholders by regular communications and ongoing networking sessions.
• Drive and participate in product development by liaising with stakeholders.
• Ensure continuous improvement goals are achieved by creating an environment whereby self and team are encouraged to challenge the status quo by initiating constructive debates about work practices and areas for improvement.
• Improve productivity and reduce costs by improving work processes through offering innovative ideas and input and soliciting input from managers and teams.

Essential Qualifications

• Degree

Minimum Experience Level

• 5 - 8 years in operational process environment, 2 of which must be in managing a team

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Job Purpose

• To plan, direct and co-ordinate the activities of enterprise-wide projects to ensure that project goals are accomplished and to develop project plans specifying goals, strategy, staffing, scheduling, identification of risks, contingency plans and allocation of available resources, in line with the business strategy. The Project Manager will also monitor and report on project and deliverable progress, run agile ceremonies, and provide mentorship and coaching on agile best practices. The Project Manager will also ensuring the team is working on the right tasks at the right time, working closely with the product manager to translate epics, stories, and other items on the sprint list into actionable tasks for the delivery team

Job Responsibilities

• Ensure successful implementation of Agile in software projects with improved quality in accordance with business needs and strategic goals.
• Provide expert level guidance to software project team in terms of process, system, tools, methods as well as communication, integration, and successful team dynamics through weekly facilitation sessions
• Integrate with diverse stakeholders by engaging and facilitate with multiple diverse groups across a spectrum of wants and needs
• Engage and facilitate with multiple diverse groups across a spectrum of wants and needs
• Build professional relationships though engagement and regular communication and feedback with all stakeholders using quality metrics and project status reports as drivers
• Ensure accurate cost estimation based on coverage of client requirements and project scope.
• Ensure project budget are managed within project scope.
• Ensure projects are delivered on target within due date, budget and according to scope and project governance.
• Ensure traceability of defined benefits throughout the lifecycle of the project and escalate any deviations.
• Ensure management of scope, including coverage of client requirements, are created based on estimations.
• Manage delivery of project against agreed schedule. Meet project requirements.
• Manage project priorities effectively and ensured dependencies are catered for according to the project scope.
• Ensure professional advice accepted and implemented.
• Identify project stakeholders, communicate their roles, define their level of participation in project, and map their communication needs and stakeholder engagement strategies throughout the project plan.  Be able to structure and lead multidisciplinary and multi-level stakeholder engagements with the ability to synthesize and communicate in a non-technical language
• Ensure each stakeholder group is actively managed through the change cycle.
• Ensure business change impact is conducted across process, systems, and technology in accordance with change management plan.
• Ensure roles and strategies are defined, and behaviors and operations are understood.
• Ensure clients are informed.
• Ensure the change management process is led and supported together with the client.
• Ensure satisfactory post implementation review and performing retrospectives/inspect & adapt sessions as required.
• Ensure client needs are accurately captured in scope.
• Ensure sufficient resource allocations.
• Manage delivery of large and complex projects according to prevailing project management methodology.
• Conduct effective resource negotiation and allocation.

Key/ crital Tasks

• To plan, direct and co-ordinate the activities of enterprise-wide projects to ensure that project goals are accomplished and to develop project plans specifying goals, strategy, staffing, scheduling, identification of risks, contingency plans and allocation of available resources, in line with the business strategy.  
• To manage the strategy; planning; organising; negotiating; staffing; directing and controlling of all aspects of projects/solutions or programmes for a portfolio in ensuring the successful implementation to realize the business strategy.  Escalates impediments, manages risk, helps assure value delivery and helps drive continuous improvement. Hybrid role that balances Agile leadership and project/program management to help software development teams build and deliver solutions more efficiently.  Leveraging the solid grasp of how to scale Lean and Agile practices and understand the unique opportunities and challenges associated with facilitating and continuously aligning large development programs.

Type of Exposure

• Planning and Organising
• Influencing
• Decision Making
• Work Standards
• Applied learning 
• Customer Orientation
• Earning Trust
• Built a high performance culture
• Built and maintained stakeholder relationship
• Designed Workforce Planning Solutions
• Improved Processes and Culture
• Managed Relationships
• Managed Self and Team
• Managed budget

Essential Qualifications - NQF Level

• Matric / Grade 12 / National Senior Certificate
• Professional Qualifications/Honour’s Degree

Preferred Qualification

• Professional Qualification/Honours Degree
• Project Management or closely related Certified Scrum Master  and  Scaled Agile certification 

Essential Certifications

• PMP or Prince certification. Programme Management certification (PGMP)

Preferred Certifications

• Project Management or closely related Certified Scrum Master  and  Scaled Agile certification

Minimum Experience Level

• 10 years experience working in a project environment of large project and or programmes of which 2-3 years management

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Job Purpose

• To manage credit assessment through a team within a specific area / cluster in order to ensure the acquisition of quality assets; enhancement of revenues and maintenance thereof within laid down policies and procedures.
• Client Value Management understanding the client’s needs and environment by ensuring proactive/innovative solutions and adherence to acceptable turnaround times.
• The role gives you a vital link in supporting and ensuring successful credit granting process for Commercial Banking clients through the implementation of credit mandates and risk frameworks within Nedbank Policy and Procedure.
• Join a team of great people, magnificent colleagues that are obsessed with getting things done!

Job Responsibilities

• Minimise risks and grow assets through lending at acceptable risk levels.
• Enhance revenue by identifying sales opportunities through assessments and client visits.
• Ensure client satisfaction through provision of proactive/innovative solutions and adherence to acceptable turnaround times.
• Build and maintain stakeholder relations through regular formal and informal engagements.
• Identify development areas through client surveys from stakeholders.
• Provide good service and turnaround times to internal stakeholders by ensuring that requests are responded to timeously. 
• Ensure staff operate within guidelines by monitoring policy compliance through reviews and audit processes.
• Review and recommend appropriate allocation of mandates through segmentation, reviews and audit processes.
• Operate within personal mandate through reviews and audit processes.
• Ensure that quality decisions are made by auditing credit decisions made by credit managers within their mandate.
• Monitor and manage turnaround times by using the information systems available.
• Manage performance of staff by implementing performance agreements, ensuring a clear vision, agreeing on goals and objectives, providing regular feedback on performance (sharing information), recognising and rewarding achievement and take appropriate corrective action where required.
• Mentor and coach staff on identified performance gaps by discussing these performance gaps and agree on appropriate action to be taken and encouraging participation in decision making processes.
• Stay abreast in field of expertise and deliver on the expectations from stakeholders by building capability of self and staff through identifying current and future training and development needs.
• Contribute to team effectiveness by following the recruitment process when recruiting talent.
• Maintain a capable high performing team and ensure an environment for optimal performance is created by identifying talent pool through conducting career conversations, utilising the talent grid principles and developing talent retention programmes (e.g. rotation).
• Ensure self and staff understand and embrace the Nedbank Vision and Values by leading by example and re-enforcing values during meetings.
• Manage the on boarding process of new employees by ensuring execution of preparations according to the on-boarding checklist.
• Support and encourage staff to participate and support corporate responsibility initiative.
• Achieve operational excellence by supporting the implementation of system and process enhancements through team engagement.
• Encourage team to generate innovative ideas and share knowledge.
• Recommend appropriate allocation of credit mandates through segmentation, reviews, and audit processes.

Minimum Experience Level

• 5  - 10 Years’ Credit Assessment and decisioning experience within Banking environment 
• Min 5 Years' Small Business Credit experience in a in evaluating current and prospective clients financial Statements and credit reports to determine their ability to honour debt obligations in a Commercial and Agricultural environment 
• Extensive understanding of legalities associated with lending and collateral
• Team Management / Leadership experience would-be advantage
• Proven track-record on managing a large book.

Requirements

• NQF Level 7 or Higher in a Financial or Banking related field essential 
• CIMA, Credit management degree or equivalent will be advantageous