Senior Mngr: Operational & System support at Nedbank

Job Purpose

• To manage staff and/or operational functions for Nedbank by advising clients and stakeholders on products, processes and systems to meet business objectives.

Job Responsibilities

• Meet business deadlines by ensuring that processes are completed on time and accurately.
• Manage capacity to meet service delivery standards
• Manage business systems by working with the squad/s, making the necessary changes and enhancements.
• Plan system enhancements and manage backlog – innovation, prioritisation
• Work with stakeholders to ensure business systems are performing optimally 
• Ensure that systems and processes are operational and in line with external and internal audit requirements.
• Build and maintain relationships with clients and service providers (internal & external)
• Support the business – BAU, projects, Ad Hoc initiatives 
• Share information and knowledge with stakeholders' peers through meetings and discussions.
• Manage the Service Level Agreements by ensuring that deliverables meet clients' expectations.
• Engage internal stakeholders by regular communications and ongoing networking sessions.
• Drive and participate in product development by liaising with stakeholders.
• Ensure continuous improvement goals are achieved by creating an environment whereby self and team are encouraged to challenge the status quo by initiating constructive debates about work practices and areas for improvement.
• Improve productivity and reduce costs by improving work processes through offering innovative ideas and input and soliciting input from managers and teams.

Essential Qualifications

• Degree

Minimum Experience Level

• 5 - 8 years in operational process environment, 2 of which must be in managing a team