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Nedbank Group Limited is a bank holding company that operates as one of the four largest banking groups in South Africa. The company's shares have been listed on the JSE Limited since 1969. The group offers a wide range of wholesale and retail banking services through four main business clusters, namely Nedbank Corporate and Investment Banking, Nedbank Retai...
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Job Purpose
- To drive the timeous execution of the day-to-day services in specific Client Delivery unit through increased operational efficiency and improved client experience. To identify and mitigate operational risk/issues through the collaboration with relevant servicing teams by managing exceptions and timeous engagement with clients.
Job Responsibilities
- Manage the overall objectives and drive operational efficiency in the fulfillment if specific Client Delivery unit execution deliverables.
- Strengthen team participation through effective collaboration within the Client Delivery unit and across the portfolio value chain.
- Support management by leveraging unique product SME knowledge and experience in optimizing and investing in key technology, systems and processes to continuously drive efficiencies and future market initiatives.
- Ensure a gold standard client experience by managing the execution obligations within the product portfolio.
- Ensure seamless client experience through efficient and reliable services by prioritizing high value clients.
- Identify and resolve client pain points through the engagement and escalation to management.
- Ensure exceptions are identified, tracked, resolved and communicated to the senior portfolio specialist.
- Support opportunities to improve business processes, systems and digitization by implementing effective ways to operate within the business unit.
- Stay abreast with current rules and regulations and contribute to the crafting of procedures, standard and processes.
Essential Qualifications - NQF Level
- Matric / Grade 12 / National Senior Certificate
Preferred Qualification
- Bachelor of Commerce in Finance, Accounting or Economics.
- Strate/ JSE certification
Minimum Experience Level
- 3- 5 years' experience in Financial Services focused on Middle Office, Client Support Operations.
Technical / Professional Knowledge
- Administrative procedures and systems
- Microsoft Office
- Relevant regulatory knowledge
- Business writing skills
- Financial Acumen
- Product Knowledge
- Analytical Skills
- Knowledge of risk
- Relevant system knowledge
- Accounting skills
Behavioural Competencies
- Communication
- Continuous Learning
- Collaborating
- Decision Making
- Initiating Action
- Innovation
- Work Standards
- Managing Work
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Job Purpose
- To provide senior respresentation for Nedbank by liaising with the various ombudsman officesand regulatory bodies and proactively advising and acting in terms of alternative dispute resolution practices, legal issues and risk mangement for internal stakeholders.
Job Responsibilities
- Contribute to a culture conducive to the achievement of transformation goals by participating in Nedbank Culture building initiatives (eg: staff surveys etc).
- Participate and support corporate social responsibility initiatives for the achievement of key business strategies.
- Identify and recommend opportunities to enhance processes; systems and policies and support implementation of new processes; policies and systems.
- Ensure all received complaints are recorded onto the Register/Client Relationship Management(CRM) database by capturing the complaint details in order to create a reference number and ensure effective tracking of complaint.
- Ensure documentation is available/recorded by uploading the physical hard copy or e-mail complaint and supporting documentation pertaining to the complaint.
- Identify opportunities for resolution; improvements to processes and client service by highlighting service gaps in processes and non adherence to regulatory compliance.
- Ensure the appropriate Business Unit provides a satisfactory response to the complaint by monitoring and reviewing progress on the complaint.
- Mitigate reputational and financial risk by highlighting service gaps in processes and non adherence to regulatory compliance.
- Keep abreast of legislation and other industry changes that impacts on role by reading the relevant newsletters; websites and attending sessions.
- Understand and embrace the Nedbank vision and demonstrate the values through interaction with team and stakeholders.
- Improve personal capability and stay abreast of developments in field of expertise by identifying training courses and career progression for self through input and feedback from managers.
- Ensure personal growth and enable effectiveness in performance of roles and responsibilities by ensuring all learning activities are completed; experience practiced and certifications obtained and/or maintained within specified time frames.
- Ensure information is provided correctly to stakeholders by maintaining knowledge sharing knowledge with team. Meet external clients needs by submitting responses to complaints within deadlines; provide supporting documentation; respond timeously to further questions and negotiate recommendations within the bank.
- Ensure clients claims are processed by providing proof and supporting documentation to the client.
- Build and maintain effective internal/external relationships by organising workshops; discussion forums and keeping the team updated on changes in the department or new requirements from the Regulatory bodies.
- Respond timeously to the Ombudsman to avoid penalties by resolving complaints in the prescribed time.
- Ensure recommendations made by the Ombudsman are conveyed to the appropriate Business Units by fowarding recommendations and discussing with the Business Unit manager.
People Specification
Essential Qualifications - NQF Level
- Matric / Grade 12 / National Senior Certificate
- Advanced Diplomas/National 1st Degrees
Preferred Qualification
Preferred Certifications
Minimum Experience Level
- Min 5 years' experience as a Legal Practitioner / Ombudsman Liaison in the Insurance sector with a focus on dispute resolution.
Technical / Professional Knowledge
- Financial Accounting Principles
- Performance management
- Relevant legislative & regulatory knowledge
- Governance, risk and controls
- Management information and reporting principles, tools and mechanisms
- Communication Strategies
- Client Service Management
- Operations planning
- Dispute resolution practices
- Legal knowledge
Behavioural Competencies
- Aligning Performance for Success
- Influencing
- Guiding Team Success
- Building Partnerships
- Earning Trust
- Continuous Learning
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Job Purpose
- To influence the understanding and thinking of customer and consumer behaviour through foresight and leadership; customer insight; market and customer analytics; governance; consulting and advisory to enable business to achieve its objectives.
Job Responsibilities
- Comply with internal and external governance requirements; policies; procedures and standards to minimise risk to all stakeholders.
- Manage resources and deliverables through project management disciplines to meet business objectives.
- Meet client needs by developing proposals and presentations.
- Continuously improve processes to enhance the operations of the team.
- Identify; manage and partner with vendors to ensure the delivery of high-quality outputs.
- Develop the market and customer insights strategy and plan by understanding business strategy and client insights.
- Design; develop and implement research and insight projects by engaging and collaborating with internal and external stakeholders.
- Address business needs by proactively identifying opportunities to initiate strategic projects.
- Collaborate with internal and external stakeholders to identify research solutions to projects.
- Contribute to resolution of strategic issues by acting as the advisory / consultative function.
- Ensure transformational targets are met for own team through consideration of targets during the staff recruitment; retention and training process and utilizing suppliers listed on the preferred supplier list.
- Contribute to a culture conducive to the achievement of transformation goals by participating in Nedbank Culture building initiatives (e.g. staff surveys etc.).
- Address issues raised in culture surveys by participating in the development and implementation of action plans.
- Create a client service culture through various required interventions.
- Support and encourage staff to participate and support corporate responsibility initiative.
- Achieve operational excellence by supporting the implementation of business optimization improvement through team engagement
Essential Qualifications - NQF Level
- Professional Qualifications/Honour’s Degree
- Matric / Grade 12 / National Senior Certificate
Preferred Qualification
- Bachelor of Commerce: Honours in Business Management
Minimum Experience Level
- 5 - 7 years managing a Research function and exposure to Financial Services
Technical / Professional Knowledge
- Budgeting
- Change management
- Client service management
- Client service principles
- Communication Strategies
- Consumer behaviour
- Governance, Risk and Controls
- Organisational systems
- Principles of project management
Behavioural Competencies
- Communication
- Decision Making
- Innovation
- Business Acumen
- Guiding Team Success
- Continuous Improvement
- Planning and Organizing
- Delegation and Empowerment
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Job Purpose
- To effectively manage Floorplan Operations to retain current and new clients, minimise Operational Risk as well as Reputational Risk for Nedbank and enabling and growing the team. Aligning client expectations with current deliverables to identify and drive process changes, system changes and development required to create a superior product and client satisfaction.
Job Responsibilities
- Manage the day-to-day operations of a team of senior administrators.
- Identify risks and implement mitigating factors and manage implementation of plans.
- Share best practices, provide updates, and feedback with management information and identify areas of development and improvements.
- Ensure compliance with all applicable regulations and legislation. Understand, apply, and create awareness of regulations and legislation and enforce adherence.
- Create a culture of continuous learning and support on-the job coaching of front-line staff towards customer service excellence.
- Build strong working relationships by sharing information through meetings, regular communication, providing honest feedback and providing value adding services.
- Contribute to a culture of transformation by participating in Nedbank culture building initiatives, business strategy, and CSI.
- Address issues raised in culture survey and improve results by creating action plans.
- Deliver worldclass service by encouraging a client-centric culture.
- Address resource inefficiencies, promote multi-skilling and address capacity gaps by reviewing and improving work processes.
- Ensure quality deliverables by applying best practice and inspecting direct reports' work.
- Ensure direct reports understand and support Nedbank's vision, values, and strategy.
- Implement performance agreements, ensure a clear vision, agree on goals and objectives, provide regular feedback on performance, recognise, and reward achievement and take appropriate corrective action where required.
- Attend learning, seek coaching or other industry or technical learning events and opportunities.
- Manage and develop a capable high-performing team.
- Conduct career conversations, utilise the talent grid principles and develop talent retention programmes.
- Identify client expectations, set timeframes for resolutions, commit to action, guide, and instruct direct reports, follow up and take corrective actions.
- Engage in contingency planning, resource allocation, capacity and systems management and corrective actions.
- Provide leadership insight and influence, succession planning and organising, coaching, and upskilling the team.
- Achieve continuous improvement goals by encouraging team to challenge the status quo by initiating constructive debates about work practices and areas for improvement.
Essential Qualifications - NQF Level
- Matric / Grade 12 / National Senior Certificate
- Advanced Diplomas/National 1st Degrees
Preferred Qualification
- Relevant Bachelors Degree with a preference on communication skills.
Preferred Certifications
- Relevant Bachelors Degree with a preference on communication skills.
Minimum Experience Level
- 10 - 15 years Financial Services Experience
- 5 years Team Management experience
Technical / Professional Knowledge
- Financial Accounting Principles
- Performance management
- Relevant regulatory knowledge
- Governance, Risk and Controls
- Management information and reporting principles, tools and mechanisms
- Organisational behaviour theory
- Communication Strategies
- Client Service Management
- Diversity management
- Talent management
Behavioural Competencies
- Customer Focus
- Communication
- Earning Trust
- Facilitating Change
- Building Partnerships
- Aligning Performance for Success
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Job Purpose
- To manage transactional processing & FICA-related activities and functions are executed within defined standards & requirements while simultaneously maintaining control over applicable processes and in accordance with Client Operations Strategy. Conduct adverse media searches on customers, authorised persons, beneficial owner and associated parties where applicable in order to identify AML, CFT and reputational risk to the bank.
Job Responsibilities
- Minimize losses and reduce overall cost of client operations by maintaining high work standards and vigilant risk management.
- Maintain a departmental set of management & record keeping standards ensuring compliance with relevant requirements, conditions, and standards.
- Ability to prioritize adverse media requests and maintain stakeholder relationships by ensuring delivery within expected timelines.
- Maintain sound relationships with the relevant internal and external stakeholders by ensuring achievement of high levels & quality of service delivery as experienced by stakeholders contributing to customer retention.
- Improve client relationships through focused NCIB client strategy.
- Read, understand, assess and report on adverse media of the parties identified that may pose a reputational risk to the bank
- Investigate, identify and report on relevant adverse media within agreed parameters
- Required to link adverse media on connected parties based on known information
- Identify risks on parties that will place reputational risk on Nedbank
- Ensure that all NCIB Client records are optimally managed and maintained.
- Ensure that all exceptions are managed & resolved within agreed SLA's.
- Ensure that project goals are accomplished & are in line with business objectives.
- Manage client reviews based on the risk criteria assigned to clients and facilitate and co-ordinate the review processes for NCIB
Essential Qualifications - NQF Level
- Matric / Grade 12 / National Senior Certificate
Preferred Qualification
- Diploma or Degree or Certificate in Compliance, AML
- Journalism experience is an advantage
Minimum Experience Level
- 1-2 years general banking experience, with knowledge of KYC/ FICA
Technical / Professional Knowledge
- Administrative procedures and systems
- Data analysis
- Microsoft Office
- Relevant regulatory knowledge
- Business writing skills
- Financial Acumen
- Relevant product knowledge
- Knowledge of risk
- Relevant system knowledge
Behavioural Competencies
- Adaptability
- Building Customer Loyalty
- Continuous Learning
- Collaborating
- Work Standards
- Managing Work
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Job Purpose
- To assist the Executive Head of Compliance with the coordination, facilitation and management of the Compliance function for the Wealth Cluster through oversight and advisory, reporting and developing networks; providing advice to minimise regulatory, reputational and compliance risk, and endeavour to avert potential litigations/ penalties.
Job Responsibilities
- Assist in promoting and executing the Wealth Cluster and Group wide compliance strategic initiatives, and embedding the Nedbank Compliance Framework.
- Support the Wealth Executive Head of Compliance and the Group Compliance function in entrenching and promoting a compliance culture and creating a compliance presence.
- Participate in developing, implementing, and addressing issues raised in culture surveys to improve results.
- Assist with providing direction and support to the compliance officers through alignment to the standards, processes and procedure and where possible identify and recommend opportunities for enhancements.
- Assist the cluster / business unit's compliance function to set and maintain an annual budget.
- Provide guidance to relevant divisions regarding compliance risks by providing support or offering expert advice.
- Participate in regulatory interactions and industry engagements, where required.
- Implement reporting and escalation of compliance matters through reports for the various governance forums and Exco, and represent the compliance team at the relevant committees.
- Participate in various internal and external working groups and initiatives aiming at enhancing the status of compliance.
- Evaluate the effectiveness of business processes and other controls to ensure compliance with the applicable legislation locally and internationally.
- Conduct thorough internal investigations of compliance issues and breaches.
- Collaborate with other subject matter experts in Data Privacy, Conduct Risk and Financial Crime.
- Develop and maintain a skills matrix for the Cluster compliance team.
- Maintain effective internal and external stakeholder relationships and mutually beneficial partnerships.
- Promote coordination and collaboration with other assurance providers.
- Keep abreast of developments in field of expertise, including legislation and other industry changes that impact on role and the Cluster.
- Contribute to a culture of transformation by participating in Nedbank culture building initiatives, business strategy, and Corporate Social Initiatives (CSI).
People Specification
Essential Qualification - NQF Level
- Matric / National Senior Certificate
- Bachelor’s Degree or higher in legal or commerce or other applicable degree
- Postgraduate Diploma in Compliance Management (Preferred Additional Qualification)
Preferred Certifications
- Compliance Institute of South Africa (CISA) - preferred, not essential
Minimum Experience Level
- 8+ years appropriate and relevant experience in a compliance, auditing, risk or legal role, with at least 5 years compliance experience in the Financial Services industry
- Work experience in wealth management, asset management and/or insurance environment will be an added advantage.
- Managerial experience will be an added advantage.
Technical / Professional Knowledge
- Change management
- Client service management
- Diversity management
- Employee training/development
- Financial Accounting Principles
- Governance, Risk and Controls
- Operations planning
- Principles of project management
- Relevant regulatory knowledge
- Strategic planning
Behavioural Competencies
- Decision Making
- Work Standards
- Applied Learning
- Communication
- Adaptability
- Driving for results
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Job Purpose
- To enable change by defining the needs and the rationale for change, to understand the current state, to define the future state, and to determine the activities required to move from the current to the future state by applying the principles of business analysis, according to the requirements classification schema, from a diverse array of multi-functional perspectives with an agile mindset. Follows rules and guidelines to perform tasks, adheres to prescribed ways to work in order to execute activities related to the competency, and recognizes the key elements of the competency and why they are important. Pair with Product Designers (CX/UX), Business Architects (BARC), Testers (QA), Data Analysts (DA) and key roles in the requirements value chain.
Job Responsibilities
- Conduct iterative and adaptive planning and monitoring tasks to estimate, organize and coordinate the BA efforts on medium size/complexity initiatives.
- Conduct elicitation and collaboration tasks to obtain information from stakeholders and confirm the results.
- Conduct requirements analysis and design definition to structure, organize, specify and model requirements and designs, validate and verify information, identify solution options that meet business needs, and estimate the potential value that could be realized for each solution option.
- Conduct Requirements Life Cycle Management tasks to manage and maintain requirements and design information from inception to retirement.
- Conduct strategy analysis to define the future and transition states needed to address the business need, the work required to define that need and the scope of the solution.
- Conduct Solution Evaluation to assess the performance of and value delivered by a solution, and eliminate barriers/constraints that prevent the full realization of the value.
- Execute according to IIBA best practices, agile product delivery and lean principles based on Nedbank's delivery approach as per the BA methods, frameworks, standards, tools, techniques, competencies and practices.
- Analyse requirements based on changes to users, interfaces, processes, data flows, constraints, environments, and non-functional requirements.
- Understand the product roadmap, vision, KPIs and metrics, and align requirements accordingly.
- Understand the hypothesis, business outcomes and team backlog.
- Explore and articulate the opportunity/problem to be solved and identify stakeholder wants and needs.
- Use visual diagrams to model scope, interfaces, story context, data flows, processes, and dependencies.
- Decompose features and themes to analyse and write user stories by identifying gaps, missing stories and acceptance criteria, scenario development and business, stakeholder, solution and transition requirements to meet PI objectives.
- Own decomposition of features, elicitation, analysis, story writing and acceptance criteria writing to support delivery.
- Collaborate and co-create process and capability alignment by pairing with the Process Engineer and Business Architect.
- Support the team in working on impediments and spikes and enabler stories, and synthesise the data to articulate requirements.
- Work with development/QA to identify test cases/scenarios, conduct user acceptance testing and train the trainer/user.
- Participate in Backlog Refinement, increment planning and DevOps and Built-I quality principles within and across squads where dependencies exist.
- Analyse/document data requirements that drive decision-making and model data flows through all seven product dimensions on a project level by pairing with data analysts to ensure data governance.
- Foster stakeholder relationships and engagement for discovery, elicitation, analysis and documentation, backlog refinement, dependencies and delivery across squads
- Participate in system demos and contribute to Inspect and Adapt offer suggestions for improvement.
- Actively participate and occasionally lead squad ceremonies by pairing with Scrum Masters and Agile Coaches.
- Work independently to apply minimum viable thinking by defining, prioritising, estimating and planning small increments to achieve increment plans.
- Ensure early remediation by reducing waste, rework, and risk by identifying issues and dependencies .
- Negotiate challenges respectfully by communicating and listening to others, reframe ideas and changes to promote solving problems across squads.
Essential Qualifications - NQF Level
- Advanced Diplomas/National 1st Degrees
Preferred Qualification
- IT qualification, Diploma in BA endorsed by IIBA , SAFe Certification
Preferred Certifications
Minimum Experience Level
- 3 - 6 years
- BA experience, IT project experience, business exposure, industry exposure.
- Have a basic knowledge of and able to follow instructions for common Business Analysis techniques and practices.
- Experience working in an Agile environment
Technical / Professional Knowledge
- Research methodology
- Business writing skills
- BA Body Of Knowledge
- Agile Concepts
- Process Engineering Skills
- Business Analysis Descipline , Techniques and Practices
- Global business analysis Trend
- Microsoft Office Products
- Data Analysis and Interpretation
Behavioural Competencies
- Influencing
- Quality Orientation
- Technical/Professional Knowledge and Skills
- Collaborating
- Continuous Improvement
- Adaptability
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Job Purpose
- To collect on arrear accounts with regards to defaults on monthly instalments to reduce risk and provisions, in line with Nedbank business strategy.To collect on arrear accounts with regards to defaults on monthly instalments to reduce risk and provisions, in line with Nedbank business strategy.
Job Responsibilities
- Recover funds on overdrawn accounts by collecting excess and balances on overdrawn accounts through contacting the client via telephone, emails, or sms.
- Make a repayment arrangement with a client telephonically that is in line with the Collections procedures.
- Contact clients telephonically using predefined collections scripts to recover arrears and rehabilitate the client through contacting the client via telephone.
- Set criteria with regards to the number of accounts that need to be worked on a daily basis.
- Ensure that commitments towards arrears are made and keep to arrangements and normal instalments.
- Rehabilitate delinquent accounts and reduce bad debt (risk).
- Analyse the client's account to educate the client on how to manage the account in a way to avoid account incurring an overdrawn balance.
- Attend to customer concerns or arrangements (inbound calls) direct the clients' queries to the relevant department for resolution.
- Instruct the branches to remove blocks and holds on savings accounts.
- Instruct the branches to effect reversal of honouring fees and unpaid charges as well as erroneous charges and fees on client's accounts.
- Compliance or adherence to relevant policies, regulations and legislation.
- Adhere to turn around times in terms of reporting to both Management and to Clients.
- Adhere to the collection and escalation prosedures by following agreed standards and rules (e-mail, dress-code, telephone, leave, absenteeism polies).
- Keep abreast of legislation and other industry changes that impacts on role by reading the relevant newsletters, websites and attending sessions.
- Understand and embrace the Nedbank Vision and Values by demonstrating the values through interaction with team and stakeholders.
- Ensure that own contribution and participation contributes to the achievement of team goals.
- Create and manage own career through guidance and support of management, department and colleagues.
- Improve personal capability and stay abreast of developments in field of expertise by identifying training courses and career progression for self through input and feedback from managers.
- Ensure personal growth and enable effectiveness in performance of roles and responsibilities by ensuring all learning activities are completed, experience practiced and certifications obtained and/or maintained within specified time frames.
- Ensure knowledge management, continuity and team success through constructive participation in a diverse team and sharing knowledge with team.
- Contribute to a culture conducive to the achievement of transformation goals by participating in Nedbank Culture building initiatives (e.g. staff surveys etc).
- Participate and support corporate social responsibility initiatives for the achievement of business strategy (e.g. training/awareness on digital forensic examination to external parties on pro bono basis).
- Identify opportunities to improve or enhance processes by identifying and recommending improvements to tools, policies and procedures to add value to Nedbank.
- Add value to Nedbank by identifying opportunities to improve or enhance processes through identifying and recommending improvements and supporting implementation of tools, policies and procedures.
Essential Qualifications - NQF Level
- Matric / Grade 12 / National Senior Certificate
Preferred Qualification
- Certificate: Call Centre , Matric / Grade 12 / National Senior Certificate
Minimum Experience Level
- 6 months customer service and call centre or retail
Technical / Professional Knowledge
- Administrative procedures and systems
- Data analysis
- Microsoft Office
- Relevant regulatory knowledge
- Business writing skills
- Compliance Knowledge
- Relevant Nedbank Human Resources policies and practices
Behavioural Competencies
- Building Customer Loyalty
- Communication
- Decision Making
- Energy
- Stress Tolerance
- Driving for results
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Job Purpose
- To grow business by acquiring new property finance clients predominantly in the commercial property market/sector to add value to the Nedbanks private wealth client offering.
Job Responsibilities
- Contribute to a culture conducive to the achievement of transformation goals by participating in Nedbank Culture building initiatives (e.g. staff surveys etc.).
- Participate and support corporate responsibility initiatives for the achievement of business strategy (e.g. Green Strategy).
- Seek opportunities to improve business processes and systems by identifying and recommending effective ways to operate and adding value to Nedbank.
- Grow and maintain our client base in the commercial property sector through networking with external stakeholders.
- Manage relationships with other business units like Legal and Client Services through communicating with them.
- Grow the lending book through business acquisition by using internal and external channels of communication such as internet and telephone.
- Contribute to business results by charging market related fees on each lending transaction.
- Achieve Nedbank private wealth required risk-adjusted returns on equity through appropriate interest margins and fees raised.
- Manage workflow through preparation of transaction application; credit and legal processes.
- Explore solutions to market challenges by making proposals to internal stakeholders on how to enhance client wealth.
- Manage risk by following due process in the processing of client applications.
- Support the achievement of the business strategy; objectives and values by reviewing Nedbank and Business Unit Plan and ensuring delivered systems; process; services and solutions are aligned.
- Identify training courses and career progression for self through input and feedback from management.
- Ensure all personal development plan activities are completed within specified timeframe.
- Share knowledge and industry trends with team and stakeholders during formal and informal interaction.
- Obtain buy-in for developing new and/or enhanced processes (e.g. operational processes) that will improve the functioning of stakeholders' businesses by highlighting benefits in support of the implementation of recommendations.
Job Responsibilities Continue
People Specification
Essential Qualifications - NQF Level
- Matric / Grade 12 / National Senior Certificate
- Advanced Diplomas/National 1st Degrees
Preferred Qualification
- Bachelor of commerce Degree in Property Economics.
Essential Certifications
Preferred Certifications
Minimum Experience Level
- 5 years experience in structured lending in a financial institution
Technical / Professional Knowledge
- Cluster Specific Operational Knowledge
- Relevant regulatory knowledge
- Principles of project management
- Relevant software and systems knowledge
- Communication Strategies
- Banking knowledge
- Data analysis
- Research methodology
- Governance, Risk and Controls
- Principles of financial management
Behavioural Competencies
- Sales Disposition
- Building Trusting Relationships
- Driving for results
- Technical/Professional Knowledge and Skills
- Managing Work
- Decision Making
Method of Application
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