Manager Floorplans at Nedbank

Job Purpose

• To effectively manage Floorplan Operations to retain current and new clients, minimise Operational Risk as well as Reputational Risk for Nedbank and  enabling and growing the team. Aligning client expectations with current deliverables to identify and drive process changes, system changes and development required to create a superior product and client satisfaction.

Job Responsibilities

• Manage the day-to-day operations of a team of senior administrators.
• Identify risks and implement mitigating factors and manage implementation of plans.
• Share best practices, provide updates, and feedback with management information and identify areas of development and improvements.
• Ensure compliance with all applicable regulations and legislation. Understand, apply, and create awareness of regulations and legislation and enforce adherence.
• Create a culture of continuous learning and support on-the job coaching of front-line staff towards customer service excellence.
• Build strong working relationships by sharing information through meetings, regular communication, providing honest feedback and providing value adding services.
• Contribute to a culture of transformation by participating in Nedbank culture building initiatives, business strategy, and CSI.
• Address issues raised in culture survey and improve results by creating action plans.
• Deliver worldclass service by encouraging a client-centric culture.
• Address resource inefficiencies, promote multi-skilling and address capacity gaps by reviewing and improving work processes.
• Ensure quality deliverables by applying best practice and inspecting direct reports' work.
• Ensure direct reports understand and support Nedbank's vision, values, and strategy.
• Implement performance agreements, ensure a clear vision, agree on goals and objectives, provide regular feedback on performance, recognise, and reward achievement and take appropriate corrective action where required.
• Attend learning, seek coaching or other industry or technical learning events and opportunities.
• Manage and develop a capable high-performing team.
• Conduct career conversations, utilise the talent grid principles and develop talent retention programmes.
• Identify client expectations, set timeframes for resolutions, commit to action, guide, and instruct direct reports, follow up and take corrective actions.
• Engage in contingency planning, resource allocation, capacity and systems management and corrective actions.  
• Provide leadership insight and influence, succession planning and organising, coaching, and upskilling the team.
• Achieve continuous improvement goals by encouraging team to challenge the status quo by initiating constructive debates about work practices and areas for improvement.

Essential Qualifications - NQF Level

• Matric / Grade 12 / National Senior Certificate
• Advanced Diplomas/National 1st Degrees

Preferred Qualification

• Relevant Bachelors Degree with a preference on communication skills.

Preferred Certifications

• Relevant Bachelors Degree with a preference on communication skills.

Minimum Experience Level

• 10 - 15 years Financial Services Experience
• 5 years Team Management experience

Technical / Professional Knowledge

• Financial Accounting Principles
• Performance management
• Relevant regulatory knowledge
• Governance, Risk and Controls
• Management information and reporting principles, tools and mechanisms
• Organisational behaviour theory
• Communication Strategies
• Client Service Management
• Diversity management
• Talent management

Behavioural Competencies

• Customer Focus
• Communication
• Earning Trust
• Facilitating Change
• Building Partnerships
• Aligning Performance for Success