Open Positions at FNB South Africa

Job Description

• To ensure maximum efficient operation of facilities and equipment as well as the care of all buildings grounds and support equipment
• Ensure correct invoicing and maintenance is concluded to decrease losses to the bank
• To establish strategic plans of maintenance cost control, to create cost classification structure for maintenance based on the strategy of the asset/company
• Participant will be also to identify the areas to pay attention and to facilitate the decision making
• Establish, align and manage target and budget goals whilst ensuring effective control of costs for a range of functional areas to increase cost efficiency
• Techniques whereby results are compared with budgets
• Develop a service culture which builds rewarding relationships, proposes innovations and allows others to provide exceptional client service
• Customer centric approach towards duties and activities, Customer centric approach towards duties and activities.
• Cultivate and manage objective working relationships with a variety of stakeholders, including end-users, SME's, project

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Job Description

• Provide a positive customer experience by being helpful and sensitive to customer transactional needs and expectations as well as educating customers to the correct channel (eChannels and Self Service) whilst adhering to policy and process.
• Leads identified converted into successful sales.
• Ensure activities support cost containment and reduction.
• Educate customers on correct eChannels to maximize channel optimisation opportunities identified aligned to customer needs.
• Connect with our customers by living up to our brand promise of “how can we help you?” at all times.
• Converse with our customers in a way that they fully understand and provide helpful solutions and products based on their needs.
• Always conduct themselves in an ethical manner.
• Adhere to the TCF (Treating Customer fairly) principles in all that you do.
• Optimize every customer interaction to migrate cash transactions and/or convert customer to eChannels and encourage use of digital and self-service channels.
• Resolve all customer queries efficiently, and within agreed timelines.
• Achievement of Sales and Service client retention by managing the breakdown activities as listed in the Sales and Service Operation requirements.
• Always comply with procedures and processes contained in the relevant business guidelines and understand the risk associated with decisions.
• Fulfilling transactions above the benchmark set and providing an exceptional customer experience.
• Demonstrates behaviour in support of the organizational values.
• Takes accountability for own performance, personal and career development.
• Maintain an ability to adapt to ever changing business and customer needs.
• Contribute to the overall effectiveness and success of the team.
• Improve knowledge and competencies by completing role specific training as per eCareers.

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Job Description

• To provide a positive customer experience by being helpful and sensitive to customer needs, expectation and providing product solutions including directing customers to the correct channel (eChannels and Self Service) whilst adhering to policy and process.
• Connect with our customers by living up to our brand promise of how we can help you? at all times.
• Converse with our customers in a way they fully understand and provide helpful solutions and products based on their needs.
• Always conduct themselves in an ethical manner.
• Adhere to the TCF (Treating Customer fairly) principles in all that you do.
• Identify and sell/cross sell products aligned to customer needs.
• Maximise channel optimisation opportunities identified aligned to customer needs.
• Ensure activities support cost containment and reduction.
• Optimise every customer interaction to migrate or convert customer to eChannels and or encourage use of digital and self-service channels.
• Always comply with procedures and processes contained in the relevant business guidelines and understand the risk associated with decisions.
• Fulfilling transactions above the benchmark set and providing an exceptional customer experience.
• Demonstrate behaviour in support of the organisational values.
• Takes accountability for own performance, personal and career development.
• Improve knowledge and competencies by completing training specific for role as per eCareers.
• Contribute to the overall effectiveness and success of the team.
• Maintain an ability to adapt to ever changing business and customer needs.

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Job Description

• To deliver exceptional experience and education to Private Clients/Private Clients RMB clients on basic wealth creation, accumulation, and overall protection tactics to increase vertical sales index (VSI) and drive client retention and entrenchment through using contextual Money Management principles
• Contribute to the development of larger overall area budget
• Develop the budget for the next financial year for area of responsibility taking all operational plans into consideration
• Research and design a longer term financial resource requirement plan for the area of responsibility
• Present the business case to motivate for financial resources
• Analyse and develop implementation plans against the forecasted financial budget 
• Develop tactical budget for area of responsibility that minimise expenditure and manage costs 
• Control the budget for area including the authorisation of expenditures and implementation of financial regulations. Build relationships that allow for the managing of expectations; the sharing of knowledge and diverse insights; and the creation of buy-in 
• Engage in cross-functional relationships to obtain and to provide work support
• Contribute to sustaining a competitive edge through external networking, benchmarking and representation on related forums
• Apply a customer-centric approach that focuses on creating a positive experience for the customer by maximizing service and/or product offerings and building relationships Ensure that the customer is at the centre of the business philosophy, operations and ideas .Provide input into, and implement, corporate governance, compliance, integrity and ethics policies in are of accountability to identify and manage risk exposure
• Stays abreast of relevant industry risk management best practices and legislative amendments and suggests ways to leverage these to ensure continuous improvement
• Creates risk awareness and manages audit findings
• Participate in Group risk forums where required and cascades relevant information through team
• Brainstorm, identify, implement and drive innovative best practice ideas within the organisation to ensure increased efficiencies
• Create and participate in specialist communities of practice and represents the organisation at Group and industry level to share best practice insights and solutions 
• Drive strategic projects, change management and platform integration across operations
• Leverage Group capability to exploit opportunities
• Ensure and encourage adherence to an operational framework of policies and procedures
• Execute defined business strategy by translating it into the business operations
• Communicate policy modification, objective achievement progress and critical success factors to impacted stakeholders
• Ensure the development and implementation of multiple practices in alignment with operational policy and procedural frameworks
• Identify interconnected problems, determine its impact and use to develop best fit alternatives; driving best practice solutions
• Be aware of, and responsive to local conditions
• Influence the development of appropriate organisational structures, capacity and delivery systems. Identify development needs and select effective solutions to address personal development gaps to facilitate self improvement
• Develop and implement a personal development plan
• Demonstrate a commitment to continuous personal improvement as a life-long learner and encourage the same in others
• Share information and empower others to act
• Acts as a role model for continuous professional development in area of expertise
• Lead a development culture where information regarding successes, issues, trends and ideas are actively shared
• Build and sustain collaborative working relationships with relevant peers and stakeholders to achieve productivity synergies
• Lead specialist communities of practice and contribute positively to own and organisational knowledge improvement

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Job Description

• To provide financial administration support to the business unit by maintaining accurate records for all financial transactions and managing payments and invoices within agreed processes, procedures and time lines.
• As part of our talent team in FNB Retail COO Finance l, you will be surrounded by unique talents, diverse minds, and an adaptable environment that lives up to the promise of staying curious. Now’s the time to imagine your potential in a team where experts come together and ignite effective change.

Are you someone who can:

• Adhere to policies and procedures to manage costs.
• Administer day to day finances of the business unit, working within business processes, systems and procedures.
• Contribute to a culture of service excellence, which builds positive relationships and provides opportunity for feedback and exceptional service.
• Maintain accurate records for all financial transactions of the business unit.
• Manage payments and invoicing within agreed timelines.
• Continuously assess own performance, seek timely and clear feedback and request training where appropriate.
• Prepares Statements and Reports.
• Ensures successful billing run and statements sent to clients.
• Reconciles ledgers and all occasion of costs to internal cost centres through journals and ledgers.
• Optimises work through the application of learning experiences.
• Ensures operational excellence through the delivery of work processes according to defined quality standards.
• Delivers customer service through adherence to quality service standards.
• Contributes to cost efficiencies.
• Engages in activities for own development.
• Prepares payments on systems to ensure on-time payment release by other departments.
• Allocates debit order and cash payments received.
• Investigates data to find reasons for client queries.
• Ensures money is collected and payment receipts matched on the system as well as payments to creditors made on time​.

You will be an ideal candidate if you:

• Grade 12
• Preferred Qualification – Completed / Studying towards Finanancial Qualification
• Experience: 1 to 3 experience within Financial Services industry / Financial Administrator

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Are you someone who can:

• Achieve previously determined sales targets across the business by identifying opportunities to advise on FirstRand investment and risk products
• Identify new business opportunities that impact on the industry and record and forward these leads to the appropriate product house to ensure cross sell opportunities and to strengthen client relationships
• Deliver exceptional Financial Advice to FNB Customers that exceeds customers’ expectations through proactive, innovative and appropriate solutions
• Manage new clients, personal portfolios and identify specific needs and goals in respect of financial advice
• Manage existing clients and grow portfolio through making contact with customers, generating leads and managing the growth of active customer account base to increase client base
• Ensure adherence to relevant processes and compliance to legislative and audit requirements. Manage high volume and less complex deals
• Keep up to date with own area of expertise to develop and maintain own professional knowledge base in order to provide effective support and advice

You will be an ideal candidate if you:

• Relevant Degree in Finance, Accounting or Investment Management (Industry Related Degree OR CFP (Certified Financial Planner) qualification)
• RE 5 (Must not be under supervision)
• 3 to 5 years’ experience in a similar environment
• Experience in writing Business Insurance policies
• Experience in sales, investment and risk acumen
• Experience within the Financial Services Sector
• Person must not be an unrehabilitated insolvent
• In accordance with National Credit Act (NCA) candidates applying for this role will require a credit record check

You will have access to:

• Opportunities to network and collaborate
• A challenging working environment
• Opportunities to innovate

We can be a match if you are:

• Strong sales and client service experience
• Ability to bring in new business and increase acquisition
• Strong credit experience and negotiation skills
• Build and maintain stakeholder relationships experience(any segment)
• Strong collaboration skills
• Exposure to dealing with juristic clients
• Portfolio management experience

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Job Description

• To create testing procedures for complete programs within a suite of programs
• To provide input into test plans, writing test cases and conducting testing 

Are you someone who can:

• Create test plans and test cases for the functionality of a system to prevent errors in the live
• system Grasp and apply new information with ease, and identify new areas of learning
• Cut to the core of issues and apply effective analysis, logic, and creativity to implement solutions Build sound relationships based on trust and openness
• Engineer and leverage processes and technologies to meet business needs
• Produce consistently high-quality outputs within agreed deadlines.
• Recognize interdependencies and collaborate with others to achieve shared goals Responsibilities

As a #Changeable you will have access to:

• Opportunities to network and collaborate
• Work that is challenging
• Opportunities to innovate
• Conditions that are flexible
• Focus on health and wellbeing
• Resources to help you with your professional development
• Generous leave policy
• Preferential employee banking rates

We can be a match if you are:

• Curious & courageous - you're driven by always wanting to know more and learn more and you're brave enough to
• Obsessed with mastery - you know what it takes to become good at what you do and are constantly pushing yourself to do it
• A team player - you believe in the power of teams so you're always part of one, building and leveraging your networks
• Emotionally intelligent - you have a high EQ that enables you to truly connect with people, no matter how technical or specialist your role is Qualifications and Experience You’ll be an ideal candidate if you:
• Have a certificate or Diploma in computer science, information systems, or related fields
• Are accredited with an ISTQB Certification
• Have 3 to 5 years of experience in a similar environment, of which 1 to 2 years ideally at junior specialist level

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Are you someone who:

• Can identify and coordinate data-driven projects to enable enhanced business solutions and decision-making.
• Build data science integrated solutions that enable efficient communication between conversational systems and core banking systems
• Can design and build algorithms that can improve the accuracy of chatbots and search engines in understanding and responding to user queries.
• Has strong skills in data analysis, including preprocessing, feature engineering, and deriving meaningful insights from diverse datasets.
• Has an in-depth knowledge of statistical/machine learning algorithms and their applications, particularly in the context of conversational AI.
• Is able to effectively communicate and work closely with cross- functional teams and articulate complex concepts to both technical and non- technical stakeholders.
• Is able to stay current with the latest advancements in AI and quickly adapt to evolving technologies and methodologies.
• Can conduct research to gather and analyse information to support project objectives.
• Is interested in generative AI, natural language processing and conversational AI.
• Is able to practically generate results leveraging statistical techniques and coding.
• Develop and apply statistical models to collect, organise and summarise data to enable insights/ trends for business stakeholders. Perform ad hoc exploratory statistics and data mining tasks on diverse datasets.

You will be an ideal candidate if you:

Minimum Qualification

• Hon BSc Mathematics, Stats, Computer Science, Actuarial Science, Business Mathematics Informatics

Experience

• 3 years relevant experience
• Python, SQL
• Statistical skills
• NLP – Natural Language Processing experience
• Good understanding of LangChain module
• Have practical experience in NLP applications
• Strong problem solving skills
• Are motivated and proactive

You will have access to:

• Working on ground-braking, current generative AI technology.
• Opportunities to network and collaborate.
• Challenging work environment.
• Opportunities to innovate.

We can be a match if you are: 

• Curious & creative - you’re driven by always wanting to know more and learn more and you're brave enough.
• Obsessed with mastery - you know what it takes to become good at what you do and are constantly pushing yourself to do it.
• Self Driven.

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Are You Someone Who Can

• Deliver exceptional experience and education to Private Clients on basic wealth creation, accumulation.
• Increase vertical sales index (VSI) and drive client retention and entrenchment through using contextual Money Management principles.
• Understand and market all financial services solutions within the relevant business offering.
• Assist with profit growth for the business through ensuring effective management of the leads pipeline.
• Produce consistently high-quality outputs within agreed deadlines.

You Will Be an Ideal Candidate If You

• Minimum Qualification - Relevant NQF level 7 FSCA approved Degree.
• RE5 Regulatory Compliance Certificates with relevant COB (Class of Business)
• Experience - 3 to 5 years’ experience within a Sales/Service area of a financial environment.
• Signed off on FAIS categories

You Will Have Access To

• Opportunities to network and collaborate.
• Earn basic guaranteed rewards with uncapped earning potential.
• Opportunities to innovate.

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Job Description

• To provide administration support to ensure the smooth running of the Administration and Risk part of the Branch and assist in the achievement of the customer migration to electronic methods of banking strategy
• Continuously assess own performance, seek timely and clear feedback and request development where appropriate
• Interact positively with groups or teams and participate to a learning and growth culture where information is actively shared
• Complete daily Administration Functions in the Branch to mitigate risk
• Assist with Management of branch required Cash Holdings and teller, ATM related cash issuing and direct customers to electronic methods of banking and assist in utilisation
• Act responsibly with work related resources to contribute to cost containment
• Build and maintain stakeholder relationships
• Deliver on contracted performance objectives according to set procedures and agreed service level agreements
• Produce high quality work, by adhering to predefined standards and procedures and in accordance with compliance and governance standards

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Job Description

• To maximise the profitability of the ATM's under their responsibility through ensuring that the availability of these machines meets the Bank's performance expectations whilst adhering to the highest standards and functionality
• Reduce Rand value of ATM/ADT differences as being the total of absolute net shortages plus absolute net surplus as reflected on the General Ledger of the business unit under control.
• Achieve Balanced Scorecard Profit results for the Self Device Devices as per the Business Scorecard Objectives.
• Ensure cost controls within budgets requirements e.g. cell phones bills and tool of trade vehicle and effective control and management of overtime targets.
• Achieve the delivery of exceptional customer by providing first line support and after hours support on a 7-day standby week according required Service Level Agreements
• Self Service Devices availability measured by means of the ATM/ADT reports and benchmark % uptime agreed. (excluding uncontrollable downtime due to mechanical defects).
• Provide feedback on the performance of vendor service SSD devices and sites e.g. SBV, BTYES, BMS, DIEBOLD and CLEANERS.
• Conduct monthly cash and alarm checks on ATM/ADT devices to ensure that all ATM/ADT failures and site inefficiencies are reported immediately and ensure that strict SSD cleanliness standards are adhered to and monthly look and feel checklist are completed.
• Comply with governance in terms of legislative and audit requirements, policies, process and procedures required for the Self-Service Devices.
• Manage own development to increase own competencies.

Preferred Qualification:

• National Certificate NQF 5 120 credits.

Experience:

• The ability to self-manage and self-motivate is essential.
• Ability to work with cash accurately.
• Driver’s license (no endorsements).
• Basic technical skills.
• Minimum of 1-year experience with all aspects of ATM routine maintenance is essential
• Valid driving license
• Candidate must reside in Gauteng South
• Custodian will be servicing FNB offsites ATMs 

Minimum Qualification:

• Grade 12.

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Are you someone who can:

• Promote teamwork and inclusivity amongst team members and demonstrates behaviours that respect diversity 
• Partner and collaborate with team members to achieve team success 
• Share information and knowledge that benefits the team 
• Participate and contribute to a development culture where information regarding successes, issues, trends and ideas are actively shared 
• Build and sustain collaborative working relationships with relevant peers and stakeholders to achieve productivity synergies 
• Participate in specialist communities of practice and contribute positively to own and organisational knowledge improvement

You will be an ideal candidate if you have the following:

• Minimum: Diploma or required certification
• Preferred: Degree and/or relevant certification
• 3 to 5 Years experience, including at least 3 in a lead role.
• Preferred: Banking Industry Experience

Key Responsibilities:      

• Build and sustain collaborative working relationships with relevant peers and stakeholders in order to achieve productivity synergies
• Ensure financial documentation is maintained to support accurate record keeping and future legislative requirements  
• Escalate potential budget risks that may lead to increased costs or financial losses   
• Present work proposals on planned activities that will require financial resources  
• Allocate and approves expenditure 
• Collate, analyse and evaluate data and information to forecast expenditure and cash flow trends and make recommendations to improve budget 

You will have access to:

• Opportunities to network and collaborate
• Challenging Working
• Opportunities to innovate