Open Positions at AON

What The Day Will Look Like

• Obtain and analyse relevant data from clients to determine trends, patterns and anomalies.
• Set up, test and run model(s) for the client based on their current structures and a range of proposed options.
• Continually discuss and debate results with Analytics and Broking teams.
• Contribute in client meetings and presentations (present analytics segment of the broker’s presentation).
• As required, work closely with brokers and/or clients to identify, research, benchmark, analyse and/or resolve ad hoc client issues (e.g. Claims data; systems improvements; impact and implementation of regulatory changes, etc.)
• Maintain regular contact with key clients through formal and informal means.
• Provide clients with updated information that could impact or interest them, e.g., technical and market developments, surveys, etc.
• Identify needs/ gaps where existing tools, models and processes can be developed or enhanced.
• Constantly scan environment for best practice/ improved ways of doing things.
• Create and enhance templates for generic reporting.
• As required, build/ enhance tools (e.g. for pricing, benchmarking and reporting)
• Document high-level processes and train colleagues on how to use tools.
• Interpret modelling results and incorporate into broader analytical framework.
• As required, assist Executive Head: Analytics in the management of the Analytics team.
• Understand and follow the Aon Leadership Model and take ownership of personal development.
• Maintain personal and professional development.

Skills And Experience That Will Lead To Success

Qualifications.

• Fellow of the Actuarial Society of South Africa (or equivalent) (minimum of 2 years post-qualification experience)
• FAIS registered and compliant advantageous.

Knowledge.

• Climate change understanding and natural perils modelling advantageous.
• Experience in VBA, Python and R coding will be advantageous.
• Experience in ReMetrica or other Dynamic Financial Analysis software will be advantageous.

Skills and Attributes.

• Have advanced MS Office skills, especially advanced Excel.
• Excellent verbal and written and communication skills
• Be analytical, pay attention to detail, solid problem solving skills.
• Sound internal and relationship building skills.
• Strong personal organization and self-management skills.

Experience.

• Proven track-record and minimum 5 – 7 years’ experience in an actuarial re/insurance environment.
• Preferable 3 – 5 years’ experience in short term re/insurance.
• Consulting skills and experience.
• Management and mentoring experience advantageous.

go to method of application »

What The Day Will Look Like

• Accelerate the Aon Business Service Plan to set a new standard for Claims service delivery
• Responsible for ensuring that the Claims Department continuously aligns with regulatory requirements
• Responsible for the relationship management and agreements that Aon has with service providers
• Responsible for formulating and implementing divisional strategies that will maximise new business opportunities, ensure retention of existing business and realise opportunities for cross selling.
• Responsible for delivering revenue targets for business unit.
• Responsible for the financial management of the business unit, including annual budgeting and financial and reporting.
• Responsible for analysing and interpreting data in respect of industry competitors in order to exploit emerging opportunities and develop competitive advantage.
• Leading and performance-managing a significant team in the business unit.
• Working in partnership with other Business Unit leaders/ heads to develop and deliver divisional initiatives.
• Lead a significant team to deliver against client needs and manage the performance of that team
• Ensures that processes and measures are in place for monitoring and maintaining standards of business conduct consistent with Aon Ltd and legislative and regulatory requirements.
• Contributes to and participates cross functionally with Aon wide senior executive groups and committees and ad hoc project teams and other groupings as required.
• Responsible for engaging in business development and/or contributing directly or indirectly to all business development efforts in Aon South Africa.
• Be involved in the more sophisticated claims in order to resolve issues 
• Acts as the key contact for higher profile clients

How this opportunity is different

• Our Global Claims team at Aon is truly welcoming and team focused. We have a wealth of experience on hand ready to coach and mentor new members of the team to become the very best Claims Specialists that they can be. With hybrid working, a comprehensive and flexible benefits package and outstanding career possibilities this is a phenomenal opportunity and time to join our team.

Skills And Experience That Will Lead To Success

Qualifications

• Key Individual registered with FSCA
• Short-Term Insurance Qualification
• A relevant bachelor’s degree.
• Or a relevant tertiary insurance related qualification.

Knowledge

• Comprehensive knowledge of the South African and international short-term insurance markets.
• In depth knowledge and strategic know-how in respect of the short-term insurance industry.
• In depth knowledge and broad strategic and operational know-how in respect of the intermediary business environment.
• Functional knowledge of legislative and regulatory requirements in the short-term industry and the intermediary business environment.

Skills and Attributes

• The ability to successfully manage substantial teams.
• Well-developed and demonstrable analytical skills (problem-solving and decision-making).
• Proven and demonstrable people management skills.
• Personal and interpersonal gravitas and the ability to operate at all levels, including with C suite executives.
• Well-developed communication and presentation skills

Client Experience:

• Client/Market Knowledge
• Champions efficiency in all functions performed in the Claims Department
• Sets clear quality standards and key performance indicators to ensure levels of service is achieved
• Works to drive duplication out of the business to increase efficiencies
• Colleague Experience
• Repeatedly demonstrates the ability to manage and lead direct reports and receives positive feedback on management style
• Informally or formally coaches others to encourage their development
• Provides opportunities for team members that increase their development
• Is an effective communicator and is able to authentically articulate the firm’s/business unit strategy to others including direct reports
• Supports performance management activities – sets objectives and performance measures for business unit/wider team in line with the goals of the business
• Participates in succession planning for business unit/team
• Participates in wider resource planning activities including recruitment and retention of talent
• Attracts and retains High Potential employees
• Provides timely feedback and addresses both strong and poor performance
• Encourages team work and uses the power of the group to solve problems
• Builds trust across the teams the Claims Department interacts with
• Works to build a sense of common purpose across teams
• Networks across the business unit and builds relationships more broadly across the firm
• Encourages knowledge sharing across teams, lines of business and locations
• Business Results and Impact
• Actively spots new revenue opportunities
• Uses strong influencing and relationship skills to open the right doors for Aon
• Aon Knowledge
• Looks for ways to differentiate Aon – spotting opportunities for change and improvement
• Acts as a role model for best practice in the claims team – shares knowledge, cross sells where possible, has a broad network across Aon’s business areas
• Embedded in the business unit adding value to the Aon product and service delivery.
• Other skills/ Attributes
• Capable of effectively conveying ideas through effective communication skills
• Displays leadership and managerial skills to lead and motivate colleagues to achieve high performance teams
• Demonstrates strong negotiation skills
• Seeks feedback from the Business to drive improvements and change
• Ability to perform under pressure and taking accountability for high volumes
• Excellent presentation skills to clients and other external parties
• Innovation
• Creates a team environment which encourages innovation
• Thinks of ways to reward innovative client solutions
• Role models innovation – not accepting the status quo and implementing new ideas
• Champions the use of new technologies/ideas/methods in developing solutions

Experience.

• 10 – 20 years of relevant experience within the insurance industry
• A minimum of 5 - 10 years managerial experience in the insurance industry
• A previous mandate to settle claims
• A proven record of success in applying professional principles and business judgement to solve unique problems and to develop new procedures processes and products in the insurance industry.

go to method of application »

What The Day Will Look Like

• Proactively look for opportunities for new business
• Generate new business and close deals upon referrals. Responsible for implementation and take-on
• Develop professional expertise
• Apply company policies and procedures to resolve a variety of issues
• Possess an awareness of larger team/department strategies and customer needs
• Network and promote the Group brand and build strong relationships within the EBS industry
• Establish future clients’ needs and business drivers
• Prepare for future client contact by carrying out client research to understand their business
• Build a trusted relationship with future clients through questioning and influencing skills.
• Have close working relationships with the client management and bid management teams and bring them into the relationship at the appropriate time
• Manage pipeline effectively
• Achieve Budgeted revenue targets
• Able to work in cross functional (matrix) teams

How This Opportunity Is Different

• What makes Aon different are the people and the culture. Aon colleagues support each other, across geographies and solution lines. Aon has the tools plus depth and breadth of experience to drive great outcomes for our clients, while providing the optimal environment for the career and personal growth of our colleagues.

Skills And Experience That Will Lead To Success

Qualifications

• A minimum of Grade 12 or equivalent
• A Bachelor’s degree is preferable
• Must be registered as a representative with the FSB in terms of the FAIS Act
• NQF5 Wealth Management / Healthcare experience (advantage) and Retirement fund consulting experience

Knowledge

• High level of technical knowledge in order to be able to articulate solutions to clients
• An in-depth strategic knowledge of industry and business strategies and company goals
• Computer literacy with advanced know-how in MS Word and Excel.

Skills and Attributes

• Be enthusiastic, energetic and confident
• Be client oriented
• Have numerate and computer literate (working knowledge of MS Office packages)
• Have an aggressive new business attitude
• Be decisive and take responsibility for those decisions
• Have very good interpersonal skills
• Be able to work independently to achieve objectives
• Be able function effectively under pressure
• Must be a self-starter, take ownership
• Excellent planning skills – can prioritise time to deal with a large portfolio of future clients

Experience

• Have a minimum of 7 - 10 years’ experience in a similar or related role in Healthcare and/or Retirement Funding
• Have a solid sales background (proven track record)
• Be dependable and respect confidentiality
• Have a high work ethic and must have the ability to function effectively under pressure