Latest Vacancies at BCX

Core Description

• To carry out the identification, logging, resolution and correct allocation of IT related incidents and requests. This is to be achieved in accordance with service quality and within the allocated timeframe to meet client expectations and Service Levels.

Key Deliverables / Primary Functions

• Respond to telephonic, email and auto logged customer incidents and requests in accordance with defined processes, within service level agreements and time allocations.
• Capture all customer interactions into the IT Service Management system.
• Describe, classify, and assign tickets to the relevant support groups as per agreed process and templates
• Analyse and resolve technical incidents and requests, as per required level of expertise within the required time allowed.
• Follow up on ticket resolution to ensure compliance to service level agreements
• Provide technical support in adherence to quality standards and customer service excellence.
• Provide professional and empathetic IT Service Desk service to BCX customers

Core Functional Skills & Knowledge

• IT Infrastructure
• Time management
• IT Desktop and application support
• Troubleshooting
• Customer Focus

Core Behavioural Competencies

• Following instructions & procedures
• Achieving personal work goals & objectives
• Applying expertise & Technology
• Delivering Results & Meeting customer expectations
• Coping with pressures & setbacks
• Working with people

Minimum Qualifications

• NQF 4: Grade 12 National Diploma
• Relevant IT certification
• Additional Education -Preferred /Advantage

Experience

• At  least 12 months experience in IT Service Desk or active remote and on-site desktop support.

Certifications

• A+
• N+

Level of Engagement & Span of Control

• Interacts with internal IT clients

Special Requirements / Employment Condition

• Valid Drivers license

Workplace / Physical Requirements

• Full-time Office Based position.
• Billable
• Client Roaming

go to method of application »

Core Description

• Responsible for planning, managing and directing Cisco platforms which provides company technologies, systems and processes to customers to enable them to gain competitive advantage. Will manage client relationships at a senior management level. Will be responsible for negotiating with clients and responsible for ensuring project delivery by directing the activities Specialist Engineers.

Key Deliverables / Primary Functions

• Manage change, constantly reviewing design and responding to optimisation changes.
• Monitor and control the network to ensure its day-to-day stability.
• Manage problems and assist with support functions
• Contribute to the research and assessment of new technologies as well as customer needs.
• Monitor service levels and contribute to the development of standards and specifications.
• Test systems and keep records of technical details on network design, implementation plans and capital projects.
• Support users and Support staff
• Attend to IMACD’s (Installation, Modification, Addition, Change, Delete)
• Provide Network Administrator and Support
• Integrate Systems
• Vendor Engagement
• Compile HLD, LLD, RCA’s, Deployment Guides, Service Designs
• Evaluate Product Roadmaps and provide input to Strategy and align to Best Practices.

Core Functional Skills & Knowledge

• Integrated Business Solution
• Infrastructure Development& Support
• Proposal Management
• Relationship Building
• Business Partnership Management
• Risk Management
• Vendor Management
• Solution Architecture

Core Behavioural Competencies

• Applying expertise & Technology
• Working with people
• Deciding & Initiating Action
• Persuading and Influencing
• Planning & Organising
• Entrepreneurial & Commercial thinking

Minimum Qualifications

• NQF 6: 3 year Degree/ Diploma/ National Diploma in Information Technology
• OR NQF 4: Grade 12

Additional Education -Preferred /Advantage

• Relevant IT certification

Experience

• 10+ years’ experience in network engineering, of which 2 years at a senior level 
• Alternatively, 8 to 10 years’ experience in network engineering, of which 2 to 3 years is at a senior management level. 

Certifications

• Preferred/Advantageous Certifications:
• CCIE (Cisco Certified Internetworking Expert)
• HCIE

Professional Memberships in Relevant Industry

• Level of Engagement & Span of Control
• Level of Engagement: Directly with internal & external clients 

go to method of application »

Core Description

• To support and manage all activities across all contributing functions in the formulation, collation and timely submission of a quality and compliant quote response in accordance with the agreed SLA/OLA management process and client expectation.

Key Deliverables / Primary Functions

• Support and manage the sales qualification process to ensure effort is only applied to valid and viable opportunities.
• Manage compliance with all agreements and commitments from contributing parties in the formulation of the quoting process.
• Effectively and timeously provide and report on information, required for managerial decision making and for other stakeholders.
• Consolidate all inputs received (costing, technical designs, and service descriptions) to formulate a quality and compliant quote response according to BCX governance.
• Obtain and ensure a basic understanding of products being sold to ensure correct product offering by team members.
• Ensure minimum margin requirements are met and manage the process of approving margin deviations from guidelines.
• Maintain and manage renewal contracts for existing and new customers.

Core Functional Skills & Knowledge

• Communication
• Commercial Awareness
• Delegation skills
• Microsoft Office

Core Behavioural Competencies

• Job Match
• Leading and supervising
• Planning & Organising
• Delivering Results & Meeting customer expectations
• Coping with pressures & setbacks

Minimum Qualifications

• NQF 6: 3 year Degree/ Diploma/ National Diploma in Business Management
• NQF 4: Grade 12 National Diploma

Additional Education -Preferred /Advantage
Experience

• 3 Years’ experience in office administration, pricing and quoting

Or

• 5 Years’ experience in office administration, pricing and quoting

go to method of application »

Core Description

• Manage assigned specialist sales teams to achieve a comprehensive range of sales targets that achieve BCX strategic and operational goals and objectives.

Key Deliverables / Primary Functions

• Develop and implement integrated strategies for assigned specialist sales teams, collaborating with a range of BCX stakeholders to align relevant goals and objectives.
• Coach, lead, motivate, inspire and develop employees, in alignment with the BCX DNA, demonstrating a high level of engagement and talent retention within a culture of performance excellence.
• Leading with purpose by ensuring that all teams understand the overall vision, direction, delivery process and responsibilities for their teams and the department as a whole, within the context of the larger organisation.
• Responsible for all aspects of assigned budget performance, collaborating with other relevant business unit leaders to support the achievement of BCX revenue and EBIDTA objectives.
• Identify, monitor and analyse relevant specialist sales key performance indicators, collaborating with stakeholders to identify and implement solutions to performance outside agreed parameters.
• Manage the full sales life cycle for all assigned teams, collaborating with stakeholders to ensure that performance at critical stages meets and exceeds targets required to achieve commercial goals and objectives.
• Build and maintain a network of key external stakeholders, forming robust business relationships to support all relevant business development objectives.
• Build and maintain a comprehensive knowledge of customer needs, sharing insights with internal stakeholders to influence decision making and support the development of appropriate customer strategies.
• Build and maintain a pipeline of suitable candidates for future employment that will enhance specialist sales performance.
• Build and maintain knowledge of competitor products and services, collaborating with internal stakeholders, optimising specialist sales to achieve a competitive advantage for BCX and Cloud Platform Solutions.

Core Functional Skills & Knowledge

• Sales Strategy
• Sales Analytics
• CISCO Solutions and Product Acumen
• Account Management
• Customer Needs Analysis
• Financial Management
• Competitor Analysis
• Inspiring Leadership

Core Behavioural Competencies

• Analysing
• Delivering Results & Meeting customer expectations
• Formulating Strategies & Concepts
• Job Match
• Leading and supervising
• Relating and Networking
• Culture Match

Minimum Qualifications

• NQF 6: 3 year Degree/ Diploma/ National Diploma in Commerce or Business
• OR NQF 4: Grade 12

Additional Education -Preferred /Advantage
Experience

• 7 years experience

OR

• 9 years experience of which at least 2 years at management level

go to method of application »

Core Description

• To provide technical assistance and maintenance of computer systems, logistical support, audio visual equipment’s etc.
• Provide service activities on company systems, including installation, discontinuance, relocation, diagnosis, emergency repair etc. while minimising equipment downtime and ensuring client satisfaction.

Key Deliverables / Primary Functions

• Implement preventative and proactive maintenance, including implementing, deploying, and maintaining monitoring sets for all clients (Node Device, CPU, DiskSpace, Memory).
• Facilitate the resolution of 3rd party Incidents by liaising with external resources (3rd Party Management).
• Perform root cause analysis and troubleshooting across systems to resolve incidents.
• Engage and liaise with all personnel, including VIP personnel.
• Follow the escalation matrix and keep the customer informed.
• Take ownership of Incidents and Service Requests, providing continuous feedback until resolution.
• Assist with 1st and 2nd level EUM support by troubleshooting and supporting applications and devices.

Core Functional Skills & Knowledge

• Hardware/Software Installation and management
• Customer Service
• Hardware Troubleshooting
• Problem solving

Core Behavioural Competencies

• Job Match
• Coping with pressures & setbacks
• Delivering Results & Meeting customer expectations
• Working with people
• Presenting and Communicating information

Minimum Qualifications

• NQF 4: Grade 12 National Diploma

Additional Education -Preferred /Advantage

• NQF 4: Grade 12 National Diploma in Information Technology

Experience

• 1 years’ experience in IT end user support with an understanding of SLA call management on different service desks.

Certifications

• A+
• N+
• Certification in ITIL Service Management and Service Delivery modules
• ICT International Certifications in Back Office and/or Networking (such as CCNA/E, MCSA/E)
• HP, Dell, Lenovo, Mustek products will be advantageous

go to method of application »

Core Description

• Efficient management of the Branch Logistics Staff and Maintenance stock holdings within the relevant branches.

Key Deliverables / Primary Functions

• Plan Maintenance, Consignment and Bond stock holdings sufficient to enable onsite resources to attend incidents within the contracted Service Levels with the clients.
• Oversee the receiving, storing, and distributing of stock within the assigned areas of responsibility.
• Control and verify the inventory levels by conducting regular physical counts and reconciling with the data system.
• Investigate losses and discrepancies.
• Manage the storing, packaging, and handling of equipment, ensuring that resources adhere to acceptable procedures, according to the current National Logistics Standard and relevant ISO policy, thus enabling accurate stock takes and to guarantee ease of retrieval. 
• Evaluate deliveries, shipments, and product levels to improve inventory control procedures.
• Build business relationships with suppliers and clients.
• Manage and provide leadership to the Branch Logistics Teams by ensuring successful performance output.

Core Functional Skills & Knowledge

• Decision Making
• Team Management
• Customer Service
• Analytical and Problem Solving
• SAP Warehouse Management

Core Behavioural Competencies

• Job Match
• Deciding & Initiating Action
• Delivering Results & Meeting customer expectations
• Coping with pressures & setbacks
• Leading and supervising
• Planning & Organising

Minimum Qualifications

• NQF 6: 3 year Degree/ Diploma/ National Diploma in Supply Chain Management
• OR NQF 4: Grade 12

Additional Education -Preferred /Advantage
Experience

• Minimum of 3 years’ experience in a procurement role, with at least 1-year in a supervisory or senior position

Or

• If only Grade 12, then 5-years’ experience in a procurement role, with at least 3-years’ in a supervisory or senior position.