Job Opportunities at FNB South Africa

Job Description

• To interpret the business requirement specification and translate into a detailed system design specification to enable the development of innovative, flexible and efficient solution of a business problem

Are you someone who can:

• Communicate with customers and stakeholders to learn and document requirements in order to create a technical specification.
• Interact and coordinate with developers and implementers.
• Help perform system testing.
• Deploy the system.
• Help with technical documentation like manuals.
• Deliberate over post-project assessment.
• Technical / development experience / deep knowledge is a must.
• Strong technical writing skills and attention to detail.
• Strong problem-solving skills.
• Stakeholder and Expectation management is a must.
• Understanding non-functional requirements and how to document them.
• Understanding UML Notation.
• Experience with Production Incidents is beneficial.
• Understanding platform development is beneficial.
• Exposure to Cloud is beneficial.
• Basic SQL skills beneficial
• Understanding / engagement with developers, testers, DevOps and Risk will be required.
• Strong information soliciting skills necessary - need to be able to ask the relevant questions.
• Experience with Agile software development using JIRA beneficial.
• API integration knowledge beneficial  

You will be an ideal candidate if you:

• Degree or Diploma in IT
• Preferred TOGAF certification
• SQL knowledge – basic - intermediate
• Web services experience 
• Integrations (integration experience between applications)
• 3 years System analysis experience
• Preferred Programming experience
• SOAP UI, JSON, XML experience
• Understands how to interpret XSD’s and swagger docs
• Can write technical requirements
• Are accredited with a TOGAF certification (advantageous)

 You will have access to:

• Opportunities to network and collaborate
• Work that is challenging
• Opportunities to innovate
• Conditions that are flexible

 We can be a match if you are:

• Curious & courageous - you're driven by always wanting to know more and learn more and you're brave enough to
• Obsessed with mastery - you know what it takes to become good at what you do and are constantly pushing yourself to do it
   

go to method of application »

Job Description
Dear Future, Life Underwriter

• The role requires you to perform assessment of life insurance applications based on medical occupation, avocation travel and financial information, ensuring adherence to underwriting guidelines.

Are you someone who can:

• Conduct tele interviews or tele-underwriting to assist applicants to complete their life insurance application for new policy or changes to an existing policy by asking prescribed questions about health and other information, accurately recording the responses in the administration system.
• Manage medical, occupation, part- time activities, travel & Financial Underwriting standard and substandard cases for: Disability and Critical Illness Underwriting, Income Protection, Business Cover, Group Risk, Alterations & Queries
• Ensure placement of cases according to reinsurance treaty and internal guidelines
• Liase with planners/ Business Development Manager on special terms, queries, presales and underwriting refreshers sessions with the front liners
• Ensure resolution of underwriting enquiries & cases
• Participate Chief Medical Officer sessions and other Underwriting training presentations (i.e, Case Studies, Sales training)
• Ensure Underwriting - medical queries and tasks allocated are resolved timely and effectively by providing first time resolution on enquiries.
• Ensure accurate completion of documentation as per departmental guidelines to meet client needs and effectively utilise IT systems to ensure accuracy of documentation.
• Ensure adherence to organisational best practice and legislative requirements. Adhere to policies and procedures and take corrective action where necessary.
• Ensure all risks to the company are mitigated, identified and escalated where necessary.
• Maintain product knowledge to respond to customer queries effectively and accurately.
• Stay abreast on industry regulations, trends and best practices in underwriting.
• Approve and countersign cases above the acceptance limits of the underwriter.
• Assess all applications not accepted by the online underwriting engine - initial applications, additional information and policy alterations.
• Provide fair and balanced underwriting decisions using the appropriate amount of evidence necessary

You will be an ideal candidate if you:

• Minimum: Grade 12 (NQF Level 4)
• Preferred qualification: Relevant undergraduate degree and Fit & Proper requirements for long term insurance category B1 for advice
• 3 - 5 Years of proven experience as an underwriter in the life insurance industry
• A proven working knowledge of Lump Sum Disability and Critical Illness, Income Protection, Business Cover and Group Risk
• Knowledge of insurance products, regulations, and underwriting guidelines and current practices
• Experience working with underwriting systems and tools
• Be competent in interpretation of doctors' reports, medical results and risk - linked to abnormalities of these.
• Assessment of medical, financial & occupational underwriting risk of an organisation.
• Proven experience as an underwriter in the life insurance industry

go to method of application »

Job Description
Are you someone who can: 

• Build and/or challenge risk-based pricing models using different technologies (SAS, SQL, VBA, JAVA)
• Gather valuable insights from data to drive business decisions & inform pricing strategies which optimize risk return frameworks
• Appreciate detail and enjoy deep diving into different pricing components to unlock efficiencies
• Demonstrate resilience & thrive under pressure 
• Communicate & collaborate with cross functional teams to present findings & recommendations which supports organizational goals

You will be an ideal candidate if you: 

• Have a degree in Actuarial Sciences, Mathematics and/or Statistics
• Have 3 to 5 years of experience as a Data Scientist
• Have pricing and modelling experience
• Have experience in a Banking environment
• Have experience with Short Term Insurance (beneficial)
• Have a can-do attitude with a critical thinking and problem-solving mindset

You will have access to: 

• Opportunities to network and collaborate
• Challenging Working
• Opportunities to innovate
• We can be a match if you are: 
• Curious & courageous - you're driven by always wanting to know more and learn more and you're brave enough to
• Obsessed with mastery - you know what it takes to become good at what you do and are constantly pushing yourself to do it

go to method of application »

Job Description

• Provide efficient and effective administration support to ensure the smooth running of a functional area.
• Manage costs / expenses within approved budget to achieve cost efficiencies.
• Cultivate and manage objective working relationships with a variety of stakeholders, including end-users, SME's, project managers and senior staff members.
• Resolve all customer queries efficiently, and within agreed timelines.
• Deliver exceptional service that exceeds customers' expectations through proactive, innovative and appropriate solutions.
• Resolve all customer queries efficiently, and within agreed timelines.
• Deliver exceptional service that exceeds customers' expectations through proactive, innovative and appropriate solutions.
• Monitoring of changes in laws, regulations, initiatives and relevant industry practices, drafting and implementation of appropriate interventions.
• Comply with governance in terms of legislative and audit requirements.
• Set up and maintain filing systems for the business unit to ensure efficient service is provided.
• Maintenance of all administrative processes for the department's operational activities.
• Provide efficient and effective administration support to ensure accuracy in the functional area.
• Provide timeous and accurate management information.
• Plan and manage performance, skills development, employment equity, talent and culture of team in order to improve innovation, achieve efficiencies and increase competencies.
• Manage own development to increase own competencies.

go to method of application »

Job Description

• To provide a holistic, customised legacy planning solution / advice to clients in order to optimize their tax position, asset protection and ensure the smooth transition of their assets to relevant heirs after passing.
• Continuously focus on providing optimal services and improving service delivery processes to meet or exceed customer expectations
• Manage client portfolio and identify opportunities to expand customer base and acquire new clients. Achieve revenue target through advice charges to clients and advisors for estate plan and business succession plan drafting
• Provide subject matter expertise and maintain expert knowledge on specific local products
• Drive and promote corporate image and market penetration and provide training to other business units to increase product awareness
• Ensure compliance to legislative and audit requirements and adherence to relevant processes
• Build working relationships across teams and functional lines in order to enhance work delivery, collaboration and innovation
• Deliver exceptional customer service that exceeds customers’ expectations through proactive, innovative and appropriate solutions
• Identify and implement on opportunities for revenue growth in order to deliver on targets
• Build and maintain an effective network and pipeline for further expansion of business within area of accountability
• Continuously assess own performance, seek timely and clear feedback and request training where appropriate
   

go to method of application »

Job Description

• To provide the customers with excellent service by ensuring that they are served promptly, understanding their needs and processing their requests
• Achieve net profit growth for business
• Achieve the delivery of exceptional customer experience against the Balanced Scorecard standards
• Manage the migration of accounts from transactional to Self Service
• Manage the growth of active customer Account Base to increase client base
• Maximise cross sell opportunities and strengthen client relationships
• Track, control and influence sales activities with the specific aim to achieve previously determined sales targets.
• Provision of an efficient administration service through careful and timeous planning, reporting and updating of all related information
• Comply with governance in terms of legislative and audit requirements
• Check all transactions on a daily basis to ensure new business applications are closed within appropriate timelines.
• Track, control and influence sales and service activities with the specific aim to increase sales and service efficiencies
• Compliance with procedures and processes contained in the Golden Rules.
• Provide accurate and reliable sales and service statistics.
• Manage own development to increase own competencies
   

go to method of application »

Job Description
Are you someone who can:

• Build and maintain strong relationships with clients.
• Provide a positive customer experience by being helpful and sensitive to customer transactional needs and expectations.
• Educate customers to the correct Banking platform aligned with their needs.
• Connect with our customers by living up to our brand promise of “how can we help you?” at all times.
• Analyze customer data and recommend tailored solutions.
• Achieve sales results by providing contextual and integrated financial solutions to customers.
• Conduct yourself in an ethical manner.
• Takes accountability for own performance, personal and career development.
• Show empathy with customers.
• Stay updated on industry trends and product knowledge.

You will be an ideal candidate if you possess the following:

• A completed financial related qualification (NQF5 or higher)
• 1-2 years’ experience in Client Services Support and delivery

You will have access to: 

• Opportunities to build relationships as part of a dynamic team.
• A challenging working environment
• Personal and professional growth
• Opportunities to have an impact in a local market as a brand ambassador.

You can be a match if you are: 

• Customer Centric.
• Enjoy solving problems.
• Persuasive selling skills
• Able to understand rules in a regulated environment.
• Agile and Flexible
• Strong communication and interpersonal skills
• Have a results-driven attitude with a passion for exceeding targets.
• Have excellent Organisational skills and attention to detail.
   

go to method of application »

Are You Someone Who Can

• Deliver exceptional experience and education to Private Clients on basic wealth creation, accumulation.
• Increase vertical sales index (VSI) and drive client retention and entrenchment through using contextual Money Management principles.
• Understand and market all financial services solutions within the relevant business offering.
• Assist with profit growth for the business through ensuring effective management of the leads pipeline.
• Produce consistently high-quality outputs within agreed deadlines.

You Will Be an Ideal Candidate If You

• Minimum Qualification - Relevant NQF level 7 FSCA approved Degree.
• RE5 Regulatory Compliance Certificates with relevant COB (Class of Business)
• Experience - 3 to 5 years’ experience within a Sales/Service area of a financial environment.
• Signed off on FAIS categories

You Will Have Access To

• Opportunities to network and collaborate.
• Earn basic guaranteed rewards with uncapped earning potential.
• Opportunities to innovate.

We Can Be a Match If You Are

• Able to build sound relationships based on trust and openness.
• Contribute to a culture of service excellence, which builds positive relationships and provides opportunity for feedback and exceptional service.
• Curious & courageous - you're driven by always wanting to know more and learn more and you're brave enough to
• Obsessed with mastery - you know what it takes to become good at what you do and are constantly pushing yourself to do it.
• Ensure growth and increase in customer base by ensuring the management of existing clients, generates new leads and grows active customer account base.
• Comply with relevant statutory, legislative, policy and governance requirements as well as set processes and procedures related to area of specialization.
   

go to method of application »

Job Description
Are you someone who can:

• Provide support to Claims assessors whilst ensuring accurate investigation and validation of simple claims
• Contribute to teamwork and inclusivity within own team
• Identify and utilize opportunities to assess and improve own performance
• Ensure operational excellence through the delivery of work processes according to defined quality standards
• Comply with relevant statutory, legislative, policy and governance requirements and adhere to processes and procedures related to area of specialization
• Build and maintain stakeholder relationships
• Deliver customer service through adherence to quality service standards
• Contribute to cost efficiencies through responsible utilization of work-related resources
• Optimize work through the application of learning experiences
• Understand business policies, regulations and procedures and comply to Corporate Governance

You will be an ideal candidate if you have:

• 1-2 Years in an administrator role
• Insurance experience advantageous
• Matric
• NQF or Relevant Diploma

You will have access to:

• Opportunities to network and collaborate.
• A challenging working environment
• Opportunities to innovate.

We can be a match if you are:

• Adaptable and curious
• Analyse complex data sets
• Thrive in a collaborative environment.
• Have a strong sense of accountability
• Excel in attention to detail
•  

go to method of application »

Job Description
Are you someone who can: 

• Must have a fair understanding of the entity relationships within a database and how the various system integrate with each other in an environment
• Use Case skills
• Able to compile process and data flow diagrams and Context diagrams
• Must have creative skills in providing possible solutions to business requirements.
• Analytical thinker with problem solving skills
• Must be able to define user journeys
• Ability to research and define solutions, best fit for industry, customer and aligned to group strategic objectives
• Ability to run with analysis and present thinking to business
• Ability to defend requirements and explain thinking
• Understand how the requirements achieves business objectives tied to return on investment
• Ability to work unattended and meet strict timelines

You will be an ideal candidate if you: 

• Minimum of 3 - 5 years relevant Business Analyst experience required
• Bcom or Industry Related Degree
• Familiar with Agile & Waterfall methodology
• Have the following Business Analysis Competencies:
• Presentation Skills
• Information Gathering
• Self Starter – looks for opportunities
• Team worker
• Some leadership Skills
• Good writing skills
• Conflict management skills

We can be a match if you can:  

• Act as an interface between business, developers and the testers.
• Be empathetic yet diplomatic when dealing with concerns and conflict from the business and or team members. 
• Be able to listen, advise and escalate issues where necessary
• Business analyses, i.e. planning, elicit, document and review
• Analyse projects using best practice.
• Workshop or hold JAD sessions to gather requirements and drive workshops when necessary.
• Ability to make decisions, think on your feet and be proactive
• Provide solutions or recommendations to business when requirements are unclear taking into account what would be best for the business. Be a future thinker not just current solutions.
• Preparation of functional requirements specifications
• Preparation of business solutions specifications
• Enterprise analysis skills i.e. identify opportunities, risks & assumptions.
• Stakeholder Analyses i.e. understand audience and identify them upfront.
• Assess, analyse and optimise end-to end business processes that are signed off by the business by documenting business process requirements through research, interviews or facilitation sessions  also assess current business processes, procedures and business rules in conjunction with business partners, designing new & existing business processes.
• Detailed extraction and documentation of all business rules impacting a project
• Ability to probe and gather information
• Create the relevant analysis documentation i.e. Business Specification and or Functional Specification documentation using change control processes and version controls when required
• Be able to manage your own time when required to prioritise multiple projects
• Provide feedback and guidance to more junior members in team
• Review test cases provided by the Test Analyst
• Manage all Project analysis Documentation and ensure all sign-offs are achieved prior to work beginning on the project
• Add business value
• Take accountability for own projects through to implementation. Be actively involved from start to end of a project lifecycle
• Ability to run some initiatives as the BA and PM where applicable and necessary