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Motus is South Africa’s leading automotive group, employing over 16 700 people globally.
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Job Description
- The successful candidate will be responsible to develop tactical strategy and associated delivery plans and policies ensuring maximum efficiency and profitability of the dealership whilst providing customer satisfaction.
Specific Role Responsibilities
Daily:
- Come to work with a win-win attitude.
- Sit with Sales managers and F & I Managers daily. Discuss Debtors, deals invoiced, deals pending and activities, applications, trade- in valuations, stock levels, Daily CMS meetings and sales activity planning.
- Every morning check Work-In progress, cash sales for workshop and parts, vehicle debtors, interest. Check loan car status (why on loan? when is car due back?)
- Do a daily walk-about of your Dealership ensure it is clean and tidy and is inviting to your customers. • Handle customer complaints daily, follow-up and close them off.
Weekly:
- Meet with salesmen, sales managers and F & I managers together twice a week. Salesman to discuss individual targets and how many deals they are each on and how many deals they will have invoiced and delivered by Friday (mini-month-end).
- Weekly meeting with all managers: sales managers, F & I managers, parts managers, workshop manager and accountant. Discuss where we are in the month, were we need to get to, to reach budgets. Discuss any problems between department and how to resolve them.
- Go through trading accounts, have Accountant correct any errors you pick up. Do this weekly to prevent the month end drama.
- Two fleet visits a week by DP, Sales Manager and sales person.
- Ensure sales manager has two vehicles per salesman invoiced and delivered by the end of each week.
- Check expense schedules; ensure expenses are in line and in accordance with the budget.
- Sign off weekly stock takes. Sign off weekly perpetual parts stock take. Sign off weekly work in progress, once you have sat with workshop manager and got answers.
- Check weekly M & M report with used car manager.
- Check stock levels weekly.
- Ensure sales training is occuring weekly.
- Check sales manager D.O.C. weekly and check that it balances to trading account.
- Do weekly boots and bonnet inspections of all company demos.
- Check branches activities, phone-ins, walk-ins, demo’s valuations, sales, invoices pending.
- Check alarm system is working at least once a week.
- Have Receptionist check switchboard for deadlines twice a week.
- Ensure and check weekly that all security measures are in place to secure staff and dealership.
Monthly:
- Review trading account with Accountant. Ensure that we are in line with the budget and benchmarks.
- Review Warranty Age analysis with Accountant.
- Review and sign off Recon file with Accountant.
- Review and check all debtors with Accountant.
- Review final expense schedules; look for ways to cut expenses.
- Check vehicle and parts stock holding at month end.
- Complete Managers’ Commissions and sign off.
- Sign off all Sales Executives’ Commissions.
- Ensure all commission earners receive a copy of their commission sheets, once they have signed them off.
- Do monthly performance appraisals with each Manager.
- Month-end stock-take to be done with the Accountant and yourself.
- Monthly Managers’ meeting to discuss previous month’s results, department by department. Discuss any abuse of expenses.
- Carry out additional reasonable duties from time to time at the discretion of Management.
- Action Plan for the new month. Plan marketing activities and promotions.
- Maximise Company profitability through the sale of vehicles, associated products, parts and labour.
- Plan your weekly advertising with sales managers. Ensure receptionist and F & I manager are aware of what you are advertising.
Qualifications and Experience
- 5 - 8 years experience in a similar environment, of which 2 - 3 years at management level.
- A valid South African driver's licence.
Skills and Personal Attributes
- Business and Operations Management
- Developing sales
- Financial Acumen
- Governance, Ethics and Values
- Negotiation Skills
- Occupational Health and Safety
- Operations Risk Management
- Planning and Budgeting
- Planning, Management and Measurement
- Product and or service knowledge
- Trust and Integrity
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Position Overview
- The Business Analyst Manager plays a critical role in bridging the gap between business needs and technology solutions by is responsible for planning, executing, and closing projects while ensuring that project goals and objectives are met within scope, budget, and timeline constraints. To analyse, understand and assess business requirements using specialist techniques and principles in order to provide advice, support and to recommend solutions that enable the organisation to achieve its objectives.
Specific Role Responsibilities
- Team Leadership: Lead and motivate Project and Business Analyst teams, ensuring clear roles and responsibilities are defined and understood.
- Requirement Gathering: Collaborate with stakeholders to identify, document, and prioritize business requirements for projects and initiatives.
- Process Analysis: Analyse current business processes to identify areas for improvement and efficiency gains.
- Solution Design: Develop and propose innovative and cost-effective solutions that address business needs.
- Documentation: Create clear and detailed business requirement doc`uments, use cases, and process flow diagrams.
- Change Management: Manage project scope changes and document any deviations from the original plan. Support change management efforts by assisting in training and communication planning.
- Project Collaboration: Collaborate with project managers and other team members to ensure successful project delivery.
- Project Planning: Develop comprehensive project plans, including scope, schedule, budget, and resource allocation.
- Communication: Act as a liaison between business stakeholders and technical teams, ensuring effective communication and understanding of requirements. Maintain open and effective communication with stakeholders, keeping them informed about project progress and issues.
- Testing Support: Assist in defining test cases and participate in user acceptance testing to validate solutions.
- Risk Management: Identify and assess project risks and develop mitigation strategies to minimize potential disruptions.
- Quality Assurance: Ensure that project deliverables meet quality standards and are in alignment with project objectives.
- Budget Management: Monitor project budgets and expenditures, making adjustments as necessary to ensure cost control.
- Project Closure: Conduct project reviews and post-implementation evaluations, capturing lessons learned for future projects.
Qualifications and Experience
- Bachelor’s degree in business administration, Information Systems, Computer Science, or related field
- Proven experience as a Business Analyst, ideally in the Motor / Financial Services Industry
- Proven experience as a Project Manager, with a track record of successful project delivery
- Relevant certifications (e.g., CBAP, CCBA, IIBA, Microsoft) are advantageous
- Experience in Financial services environment
Skills and Personal Attributes
- Strong leadership and team management skills
- Strong analytical and problem-solving skills
- Excellent communication and interpersonal skills
- Proficiency in business analysis tools and techniques, specifically MS Dev ops and Jira
- Proficiency in project management methodologies, software and tools
- Ability to adapt to changing priorities and manage multiple projects simultaneously
- Leadership
- Business writing skills
- Presentation and facilitation skills
- Process mapping
- Entity diagram mapping
- Software testing pack design, functional testing
- Deadline driven
- Team player and work independently
- Excellent communication (verbal and written) – Good command of the English language
- Good interpersonal skills
- Able to interact with a wide variety of people
- Energetic
- Multi-tasking
- Excellent time management and attention to detail
- Confident and assertive
- Ability to work under pressure
- Criminal and credit clear
- Own transport or reliable transport
- Computer Literate in (MS Word, MS Excel, MS Outlook, MS Visio, MS Dynamics CRM)
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Specific Role Responsibilities
- To ensure that the Brand and Dealership is actively marketed and promoted in the allocated, approved targeted market.
- To penetrate the vehicle market in a well-organized, trained and professional manner.
- To identify new and maintain current customers, to maximize Sale.
- To ensure benchmark customer satisfaction and standards of the Dealer and Manufacturer are are maintained.
- Achieve and exceed targeted sales units and first gross profit.
Qualifications and Experience
- Matric Grade 12 essential.
- Tertiary qualification (Desirable).
- Valid Driver’s license.
- VWSA – Preferably VW Sales certification will be an advantage.
- Vehicle Sales - > 1.5 years.
- Proven track record of an average CSI rating above national.
Skills and Personal Attributes
- Networking skills (Essential),
- Negotiation skills (Essential,)
- Planning and organizing (Essential),
- Computer Literacy (Essential),
- Communication skills (written and verbal) (Essential).
- Selling skills (Essential).
- Work more than 9 hrs per day, to be able to exceed targets.
- Ability to cope with rejection.
- Confidence (Essential).
- Self-motivation and ambition (Essential).
- People Orientated (Essential).
- Cultural Diversity (Essential).
- Sound ability to manager conflict (Essential).
- Entrepreneurial thinking.
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Specific Role Responsibilities
- To ensure that the Brand and Dealership is actively marketed and promoted in the allocated, approved targeted market.
- To penetrate the vehicle market in a well-organized, trained and professional manner.
- To identify new and maintain current customers, to maximize Sale.
- To ensure benchmark customer satisfaction and standards of the Dealer and Manufacturer are are maintained.
- Achieve and exceed targeted sales units and first gross profit.
Qualifications and Experience
- Matric Grade 12 essential.
- Tertiary qualification (Desirable).
- Valid Driver’s license.
- VWSA – Preferably VW Sales certification will be an advantage.
- Vehicle Sales - > 1.5 years.
- Proven track record of an average CSI rating above national.
Skills and Personal Attributes
- Networking skills (Essential),
- Negotiation skills (Essential,)
- Planning and organizing (Essential),
- Computer Literacy (Essential),
- Communication skills (written and verbal) (Essential).
- Selling skills (Essential).
- Work more than 9 hrs per day, to be able to exceed targets.
- Ability to cope with rejection.
- Confidence (Essential).
- Self-motivation and ambition (Essential).
- People Orientated (Essential).
- Cultural Diversity (Essential).
- Sound ability to manager conflict (Essential).
- Entrepreneurial thinking.
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Position Overview
- As a Quality Controller in our dealership's service department, you will be responsible for inspecting and evaluating vehicles after they have undergone servicing or repair work. Your primary objective is to ensure that vehicles meet the dealership's quality standards and are safe and reliable for customers. You will collaborate closely with the service technicians and service advisors to maintain the highest level of customer satisfaction.You will report to Serive Manager
Specific Role Responsibilities
- Safety Checks: Perform safety inspections to ensure that vehicles are roadworthy and meet all safety regulations and standards.
- Functional Testing: Test drive vehicles to assess their performance, handling, and any potential issues. Identify and address any unusual noises, vibrations, or handling problems.
- Documentation: Maintain detailed records of your inspections and findings. Document any defects or issues and communicate them to the service advisors and technicians for resolution.
- Customer Communication: Occasionally, interact with customers to explain the results of your inspection and address any concerns they may have regarding the service or repair work.
- Final Approval: Grant final approval for the release of vehicles to customers, ensuring they are clean, properly serviced, and meet all quality and safety standards.
- Problem Resolution: Collaborate with service technicians to resolve any issues or discrepancies found during inspections, ensuring that all concerns are addressed before vehicle delivery.
- Continuous Improvement: Provide feedback to the service department and management regarding areas for improvement in service processes, quality control procedures, and technician training.
- Compliance: Ensure compliance with all dealership and manufacturer standards, guidelines, and regulations related to vehicle servicing and quality control.
Qualifications and Experience
- High school diploma or equivalent (Automotive technical training or certification is a plus).
- Prior experience in automotive service, repair, or quality control.
- Strong knowledge of motor vehicle systems, mechanics, and electronics.
- Excellent attention to detail and problem-solving skills.
- Good communication and interpersonal skills.
- Valid driver's license with a clean driving record.
- Ability to work in a fast-paced and team-oriented environment
Skills and Personal Attributes
- Self-motivated
- Work under pressure
- Administration skills
- Excellent Customer skills
- Compile technical reports
- Manage and motivate staff
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Job Description
Key Responsibilities And Duties
- Repair and service motor vehicles according to Motus standards and specifications Requirements Of Key Duties And
Responsibilities
- Repair and service vehicles according to specific or franchise specifications
- Establish parts required for service or repairs to be performed and ensure the correct parts are ordered
- Report to Foreman / Service Advisor promptly on any additional work required
- Obtain authorisation prior to carrying out additional work
- Obtain technical information from Foreman / Master Technician on problem jobs
- Adhere to Motus workshop policies and procedures
- Ensure that all old parts are placed in a plastic bag in the boot of the vehicle, except in the case of warranty work where old parts must be returned to the Warranty Clerk
- Ensure that all oils and consumables used are recorded on the job card
- Ensure that worked hours are clocked correctly
- Ensure that the vehicle is kept as clean as possible and that all seat and fender covers are clean
- Do not leave keys in an unattended vehicle
- Ensure that work bay is kept safe, clean and tidy
- Report any faulty / broken equipment to the Foreman / Workshop Manager
- Ensure that special tools and equipment are used according to safety regulations and specifications
- Ensure that hand tools set conforms to Motus standard
- Accept responsibility for apprentice and impart as much technical knowledge to him as possible through explanation, practice and the monitoring of work, including rectifying faults
- Reasonable requests by Management outside your job description will be performed from time to time
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Position Overview
- The purpose of the position is to inspect and examine damaged vehicles as well as accurately and timeously determine required repairs and the related costs whilst adhering to administrative requirements and agreed standard operating procedures.
Specific Role Responsibilities
- Examine damaged vehicle to determine extent of structural, body, mechanical, electrical or interior damage.
- Using standard repair and parts manual to estimate the parts require to repair the damage to the vehicle.
- Using standard parts costing manuals to provide written estimate of total cost of vehicle repair.
- Evaluate the financial practicality of the vehicle repair comparing it to the payment of the financial value of the vehicle before the accident.
- Escalate unresolved issues to management team.
- Identify and develop solutions to improve operational service and quality delivery.
- Adhere to standard operating procedures within the area of accountability.
Qualifications and Experience
Minimum Experience
- 2-3 years' experience in identification of structural, body, mechanical, electrical or interior vehicle damage and quoting/estimating for repairs within a similar environment.
- 2 years Audatex system experience - an advantage
Minimum Qualification
Minimum Requirements
- Valid, unendorsed code 8 driver’s license.
- Computer literate: an intermediate level of MS Excel – essential.
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Job Description
- A vacancy exists for a New Vehicle Sales Manager for Mercedes-Benz Klerksdorp. This role reports straight to the Dealer Principal and is positioned as middle management within the Motus Group. This role is not limited to the functions listed in this advert and requires a candidate that is able to "think-out-the-box"and is creative by nature.
Specific Role Responsibilities
- Grow market share through effective marketing of the Brand into the target market.
- Ability to meet sales forecast monthly and ensure sales and CSI targets are met / exceeded.
- Control varied activities at an optimal pace to achieve required targets.
- Ensure good relationships with the manufacturer, customers, service and parts department.
- Effective retention of customers.
- Manage the frontline and administrative staff, ensuring all functions operate at optimum levels.
- Builds a team that is highly motivated and deliver great results.
- Effective management of stock and deliveries.
Qualifications and Experience
- Matric and/or grade 12.
- Min of 5 years sales experience in the Motor Industry.
- Proven track record in leading and managing people.
- Valid Driver’s License.
- Mercedes-Benz Certified Manager Certification will be an added advantage
Skills and Personal Attributes
- Sales skills, knowledge and experience.
- Assertive and outstanding interpersonal skills.
- Ability to work under and be results orientated.
- Ability to delegate, follow-up with a strong sense of duty towards customers.
- Financial understanding of business.
- Excellent product knowledge.
- Computer literacy.
- Trade knowledge essential.
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Specific Role Responsibilities
Specifications for these positions will be discussed if a candidate is invited for an interview.
- The responsibilities of a Sales Executive include the following tasks:
- Greet customers arriving at the dealership
- Showcase the dealership’s vehicles and explain their features and warranties to customers
- Answer customer questions about cars, and the purchase process
- Accompany customers on test drives, collecting licenses and documentation beforehand per best practices
- Negotiate car prices and trade-in values for customers’ vehicles
- Coordinate with the finance department to determine each customer’s financing and ownership options
- Contact past customers to ensure they are satisfied with their vehicles
Qualifications and Experience
Minimum Qualifications and Experience needed:
- Matric
- Previous Nissan Experience advantageous
Skills and Personal Attributes
Minimum requirement:
- Valid driver’s license
- Computer literate
- Good communication skills
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Purpose
- This is a key role that provides support to the dealership network by providing an efficient service to customers and the dealership through vehicle finance and the sale of approved products to maximise gross profit while ensuring that all training, fit & proper, honesty and integrity requirements of the Financial Service Board (FSB) are upheld.
Specific Role Responsibilities
Generic Job Outputs
- Deliver on agreed performance targets according to budget & sales targets in a high-volume dealership.
- Maximize second gross profit.
- Execute work in line with governance and compliance processes. Ensure that dealership remains compliant in accordance with legislation requirements.
- Recording and reporting on transactional activities to provide timely and accurate information for decision making in area of accountability.
- Conduct financial needs analyses and provide associated sales of value-added finance and insurance products.
- Manage and maintain the finance and insurance debtor’s book and effectively manage the applicable administration and other related processes.
- Provide specialized need analysis & financial and insurance advice and support to clients.
- Provide operational support related to finance and insurance activities and initiatives to contribute to the overall growth and profitability of the dealership.
- Inform and educate customers on products to ensure retention of existing customers; Increase sales revenue and increase the organization’s customer base.
- Consistently enhance own competence through knowledge development in subject matter and associated industry developments.
- Customer service and sale management.
- Knowledge of the NCA, CRA, FAIS, FICA..
Qualifications and Experience
Minimum Experience
- 3 years’ experience in a similar role with a customer services focus within the Automotive Retail Industry or Banking environment.
Minimum Qualification
- Grade 12 /Matric and with a relevant diploma. Credit Management Diploma will be advantageous.
- In addition, a Regulatory Exam, NC Accreditation, Retail or Short-Term Insurance Qualification with minimum 120 credits
Skills and Personal Attributes
Minimum Requirements
- Up-to-date knowledge of vehicle legislation, trade practices, dealership policies and procedures
- Customer service and sale management.
- Understanding of the compliance governing the retail industry would be an advantage.
- Knowledge of the NCA, CRA, FAIS, FICA.
- Accredited by the FSP and mandated to perform NCA functions before (s13 mandate)
- Possess the relevant Continuous Professional Development points within the stipulated time-frames
- Drivers License
Method of Application
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