Latest Vacancies at FirstRand Group

Job Description

To manage and support the sales and service team ensuring that they reach targets whilst adhering to compliance processes and procedures and providing exceptional customer service

• Provide operational support related to activities and initiatives that contribute to the overall growth and profitability of an area of work 
• Drive sales across product and campaign initiatives to exceed set targets 
• Deliver customer experience excellence aligned to Organisational values and service standards 
• Build professional long-term relationships with customers based on trust that builds the brand 
• Collect and interrogate information and feedback to ensure full understanding of customer needs to deliver a quality service 
• Deliver service that exceeds customer expectations through proactive, innovative and appropriate solution selection and application 
• Provide customers with relevant information to keep them informed of products and service options  
• Ensure full understanding of customer needs to deliver a quality service 
• Ensure customer service solutions are aligned to the business operational plan; Organisational values and service standards 
• Communicate how customer service solution will be implemented and secure buy-in  
• Ensure product knowledge and advice is technically accurate and provide customers with relevant information to keep them informed of products and service options 
• Ensure resolution of customer queries and complaints timeously and ownership of issues 
• Analyse customer feedback to help improve customer service Propose ideas to improve customer service 
• Build relationships that allow for the managing of expectations; the sharing of knowledge and diverse insights; and the creation of buy-in  
• Engage in cross-functional relationships to obtain and to provide work support 
• Engage with customers to understand their unique requirements, drive value optimisation and advise best options for product integration and wealth management Manage the growth of active customer account base
• Ensure compliance with relevant statutory, legislative, policy and governance requirements in area of accountability 
• Ensure implementation of relevant policies, governance and practice standards across the business  
• Maintain knowledge on relevant legislative amendments, industry best practices and internal compliance procedures and requirements 
• Ensure compliance is adopted in terms of systems and procedures as laid out by organisation and review in response to audit findings and changes 
• Develop an understanding of risks and risk management approaches 
• Implement and provide input into the development of governance and compliance procedures and processes within area of specialisation and identify risks 
• Educate others and make suggestions for improvements 
• Network and participate in specialist risk forums where required  
• Improve business decisions by providing accurate and reliable business intelligence (information) together with analysing trends and data 
• Provide regular reports on the delivery of services against agreed service level agreements and in terms of overall customer targets 
• Accumulate information to review work progress that provides input to reporting, decision making and the identification of improvement opportunities 
• Understand competencies and skills required for own and employee's development and performance 
• Identify development needs and select effective solutions to address own and employee development needs 
• Ensure that each employee prepares a personal development plan that is implemented and reviewed as required 
• Provide on the job coaching and guidance 
• Participate and contribute to a development culture where information regarding successes, issues, trends and ideas are actively shared 
• Build and sustain collaborative working relationships with relevant peers and stakeholders to achieve productivity synergies 
• Participate in specialist communities of practice and contribute positively to own and organisational knowledge improvement 
• Manage team delivery against goals in the area of responsibility 
• Manage performance moderation, disciplinary action, recognition and retention processes in line with HR policies and procedures 
• Participate in Talent Management practices and processes in line with HR policies and procedures
• Implement employment equity plan targets in all recruitment and employee movement activities 
• Manage performance of employees by clearly defining goals and objectives and providing direction, coaching and regular feedback 
• Ensure skills are transferred to specific functions 
• Ensure conflict resolution and respond to complaints or concerns  
• Set relevant stretch goals for team and motivate achievement

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Job Description

To provide advice, support and/or sales through excellent service and solutions delivery and product knowledge to ensure an excellent banking experience for customers

• Act responsibly with work related resources in order to contribute to cost containment
• Continuously assess own performance, seek timely and clear feedback and request training where appropriate
• Assist with profit growth for the business through sales and acquisition of new clients
• Support sales through analysis of client portfolio and pro-active client engagement
• Understand and proactively engage to optimise client in terms of benefits, fees, returns and so forth
• Identify sales opportunities and ensure effective management of the leads pipeline
• Report on transactional and process activities within set guidelines to provide timely information for decision making
• Comply with relevant statutory, legislative, policy and governance requirements
• Provide an efficient administration service through careful and timeous planning, reporting and updating of all relevant information
• Address customer needs in order to meet or exceed customer expectations
• Ensure growth and increase in customer base by ensuring the management of existing clients, generates new leads and grows active customer account base
• Contribute to a culture of service excellence, which builds positive relationships and provides opportunity for feedback and exceptional service
• Achieve expected financial targets and uphold associated service levels

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Job Description

To provide a positive customer experience by being helpful and sensitive customer needs, expectations and providing product solutions including directing customers to the correct channel (eChannels and Self Service) whilst adhering to policy and process.

• Connect with our customers by living up to our brand promise of “how can we help you?” at all times. Converse with our customers in a way that they fully understand and provide helpful solutions and products based on their needs
• Conduct themselves in an ethical manner at all times
• Adhere to the TCF (Treating Customer fairly) principles in all that you do
• Identify and sell/cross sell products aligned to customer needs
• Maximize channel optimisation opportunities identified aligned to customer needs  
• Ensure activities support cost containment and reduction
• Optimize every customer interaction to migrate or convert customer to eChannels and or encourage use of digital and self-service channels
• Always comply with procedures and processes contained in the relevant business guidelines and understand the risk associated with decisions Optimize every customer interaction to migrate or convert customer to eChannels and or encourage use of digital and self-service channels
• Always comply with procedures and processes contained in the relevant business guidelines and understand the risk associated with decisions
• Fulfilling transactions above the benchmark set and providing an exceptional customer experience

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Job Description

To model, interrogate and provide insights on detailed cost and profitability information in support of both current operational management decisions and planning for the future

Hello Future Cost Accountant C

Welcome to FNB, the home of the #changeables. We design for the shapeshifters and deliver products and services that make us incredibly proud of people that make it happen.

As part of our talent team, you will be surrounded by unique talents, diverse minds, and an adaptable environment that lives up to the promise of staying curious. Now’s the time to imagine your potential in a team where experts come together and ignite effective change.

Are you someone who can:

• To find situation-specific solutions whilst using technology and systems in the most efficient way possible
• Analyse activities, products, and services of all cost centers to identify critical cost drivers in collaboration with business managers.
• Provide input into costing projects involving a segment, business unit, function, or country/region (as applicable)
• Generate systems and tools that enable line managers to understand the cost drivers of all activities in the area
• Influence creative business solutions, optimize processes, and inform strategic decisions through cost modeling and data analysis
• Build, run, and execute cost models and provide required reports for business
• Provide feedback to the business on monthly and ad hoc analysis and reports from the cost models to support decision-making
• Build and calculate cost models and work within established work and service processes
• Prevent wastage and identify process improvements to contain and reduce costs within their area.
• Conduct reviews and scenario planning to provide guidance on the budgetary process in terms of spending and forecast adjustments and analyze previous data to motivate future budget requirements in line with cost models to be run and distributed.
• Source relevant data in line with the operating process, based on specific model and inventory requirements, and continue to improve the data gathering process through continuous efficiencies and automation
• Once data has been made available, create a dashboard to track inputs received against deadlines to completion as well as the quality thereof, or error rate
• Maintain and expand a database of contacts who can provide specific inputs, ensuring contacts are aware of their role in correcting data issues raised and providing signed-off inputs for the model runs
• Maintain and update existing measured object and cost codes
• Maintain and update existing principles and drivers together with inputs from the finance business partners on the selected portal
• Ensure relevant data inputs have been validated and signed off by input owners as data sources in the costing models
• Partner with data owners to cleanse and streamline data sources as part of the process to continuously refine and improve the quality of data being used as inputs into cost model runs
• Partner with cost model custodian to automate and improve the process by which data is sourced and fed into a model for the cost model runs, ensuring minimum manual intervention of data
• Build working relationships across teams and functional lines to enhance work delivery, collaboration, and innovation
• Deliver internal and external customer service excellence through adherence to quality service standards
• Continuously assess own performance by seeking timely, and clear feedback and requesting training where appropriate

You will be an ideal candidate:

• Minimum qualification: Relevant Degree in Finance, Costing, Mathematics or similar
• Preferred qualification: Relevant postgraduate degree, Financial or analytical modeling, qualifications, CIMA or ACCA
• 3 to 5 years experience in a similar environment, of which 1 to 2 years ideally at a junior specialist level
• Strong understanding of cost accounting principles and methodologies, including standard costing, activity-based costing, and variance analysis
• Proficiency in preparing financial statements and reports
• Proficiency in managing large datasets, data cleaning and transformation, and data integration techniques
• Experience with database systems for sorting and retrieving data efficiently
• Proficiency in data scripting tools for data manipulation, analysis, and automation
• Experience using ERP system(s)
• Proficiency in data analysis, understanding trends, and providing insights to support decision-making
• Knowledge of local accounting standards and regulations
• Familiarity with cost accounting practices within the corporate and investment banking industry

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Job Description

Provide efficient and effective administration support to ensure the smooth running of a functional area.

• Manage costs / expenses within approved budget to achieve cost efficiencies.
• Cultivate and manage objective working relationships with a variety of stakeholders, including end-users, SME's, project managers and senior staff members.
• Resolve all customer queries efficiently, and within agreed timelines.
• Deliver exceptional service that exceeds customers' expectations through proactive, innovative and appropriate solutions.
• Resolve all customer queries efficiently, and within agreed timelines.
• Deliver exceptional service that exceeds customers' expectations through proactive, innovative and appropriate solutions.
• Monitoring of changes in laws, regulations, initiatives and relevant industry practices, drafting and implementation of appropriate interventions.
• Comply with governance in terms of legislative and audit requirements.
• Set up and maintain filing systems for the business unit to ensure efficient service is provided.
• Maintenance of all administrative processes for the department's operational activities.
• Provide efficient and effective administration support to ensure accuracy in the functional area.
• Provide timeous and accurate management information.
• Plan and manage performance, skills development, employment equity, talent and culture of team in order to improve innovation, achieve efficiencies and increase competencies.
• Manage own development to increase own competencies.

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Job Description

Provide efficient and effective administration support to ensure the smooth running of a functional area.

• Manage costs / expenses within approved budget to achieve cost efficiencies.
• Cultivate and manage objective working relationships with a variety of stakeholders, including end-users, SME's, project managers and senior staff members.
• Resolve all customer queries efficiently, and within agreed timelines.
• Deliver exceptional service that exceeds customers' expectations through proactive, innovative and appropriate solutions.
• Resolve all customer queries efficiently, and within agreed timelines.
• Deliver exceptional service that exceeds customers' expectations through proactive, innovative and appropriate solutions.
• Monitoring of changes in laws, regulations, initiatives and relevant industry practices, drafting and implementation of appropriate interventions.
• Comply with governance in terms of legislative and audit requirements.
• Set up and maintain filing systems for the business unit to ensure efficient service is provided.
• Maintenance of all administrative processes for the department's operational activities.
• Provide efficient and effective administration support to ensure accuracy in the functional area.
• Provide timeous and accurate management information.
• Plan and manage performance, skills development, employment equity, talent and culture of team in order to improve innovation, achieve efficiencies and increase competencies.
• Manage own development to increase own competencies.

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Job Description

To provide specialist advice, guidance and support to the business and technology community to ensure appropriate
development and implementation of an IT risk management programme in accordance with governance and IT risk
requirements.

To oversee the implementation and monitoring of a risk management framework including policies, standards and security.
architecture to ensure sound IT management practices

• Maintain expert knowledge on relevant legislative amendments, industry best practices and provide advice to relevant stakeholders.
• Maintain up to date knowledge of local and global trends.
• Provide thought leadership and expertise.
• Identify sources of the risk, areas of impact, events and their causes and potential consequences that might create, enhance, prevent, degrade, accelerate, or delay the achievement of IT objectives.
• Determine the level of risk, which is defined as the combination of the consequences and likelihood of the inherent risk.
• Conduct impact analysis to ensure resources are adequately protected with proper control measures within acceptable levels of residual risk.
• Assist IT with creating action plans to mitigate potential risks within the IT environment and comply with governance in terms of legislative, audit and business policy requirements.
• Follow up on deficiencies identified in monitoring reviews, self-assessments, automated assessments, and internal and external audits to ensure that appropriate remediation measures have been taken.
• Contribute to IT Risk reports, and review and assess quality and accuracy of IT reports.
• Monitor and analyse IT Risk performance and generate reports Identify areas needing improvement and develop recommendations Partner with business and IT about monitoring and reviewing risk performance.
• Monitor and analyse IT Risk performance and generate reports.
• Identify areas needing improvement and develop recommendations.
• Partner with business and IT with regard to monitoring and reviewing risk performance.
• Provide advice and support to business about tools and methodologies to mitigate IT risks and issues, and to improve identified control weaknesses.
• Consult with business and technical staff on potential operational impacts of proposed changes to the IT environment.
• Inform stakeholders about IT risk issues and activities affecting the assigned area or project Report to management concerning residual risk.
• Attend relevant BU committees e.g., Monthly BU IT Risk Committee, BU IT Exco, Project Steering committees, New Product Approval, CAB etc.
• Monitor the BU's development of DR/BCM test plans, testing, and documentation for each application Review selected change requests to ensure they are appropriately incorporated into the larger business plan.
• Assist in the identification of root causes (including identification of control failures) of IT-related incident recommend appropriate mitigation of root cause.
• Maintain an up-to-date understanding of industry best practices. Test adequacy of existing controls and recommend actions for improvement.
• Monitor the Business Unit's compliance with Group security policies and standards with guidance from their respective ISO and IT Risk Manager Oversee hygiene reporting and action plans to remediate noncompliance Assess and monitor the risk posture against tolerance., as it relates to information and cyber security.
• Provide risk posture on area / system being audited, including known issues and action plans. Assist Business/IT with creating action plans to mitigate the risks from the audit findings.
• Assess the adequacy of action plans defined by business. Determine revised dates for overdue where necessary and ensure formal revision process is followed.
• Undertake periodic reviews of the contracts/arrangements to ensure these comply with the Group Sourcing and Vendor Management policy.
• "Provide IT Risk briefings to advise on critical issues that may affect the business. Conduct knowledge transfer training sessions to both internal and external stakeholders regarding risk programmes."
• Monitor accuracy of the IT Asset Register and CMDB (Configuration Management Database).
• Monitor the IT process for updating IT Asset Register and CMDB.
• Provide recommendations for the IT Continuity and Risk Frameworks/Guidelines based on findings from analyses of usage and practices in IT.
• Provide advice and support to the BU to ensure that IT Risk is fully functional and in accordance with frameworks and Risk requirements.
• Manage the conceptualisation, planning, and delivery of IT Risk Management projects as assigned.
• Collaborate with IT Operational/Risk teams to ensure delivery of projects.
• Provide status updates to relevant stakeholders.
• Serve in an advisory role in application development and infrastructure projects to assess risks.
• Recommend and ensure implementation of required changes to IT risk and security policies and procedures· Benchmark current IT practices against leading practices and existing frameworks.
• Annually review and report any gaps in IT policies, procedures, standards both current and new Recommend required changes to IT policies, procedures, standards.

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Job Description

To partner with the business in the provision of financial advice and support to increase operational quality, through the execution of financial services as per agreed standard operating procedures.

• Establish, align, and manage target and budget goals whilst ensuring effective control of costs to increase cost efficiency
• Establish and manage a high level of organisational co-operation to ensure a professional service delivery
• Develop a service culture which build rewarding relationships, proposes innovations, and allows others to provide exceptional client service
• Conduct associated intervention activities in line with applicable laws, policies and procedures stipulated
• Prepare tax returns to ensure accuracy, completeness, and compliance with applicable tax legislation and regulation; provide advice and solutions to business tax matters
• Apply relevant principles to accurately record, adjust and reconcile financial transactions and events.
• Maintain appropriate supporting documentation according to professional financial accounting and reporting standards
• Identify and recommend improvements to accounting and reporting processes
• Participate in special projects and ensure project delivery through providing effective finance advice and support
• Execute relevant internal controls to ensure the integrity of operations, financial and accounting practices. Identify risk factors that could adversely affect the business and adhere to procedures that mitigate identified risks or exposure to risk, and disclose risk information to relevant internal and external stakeholders
• Prepare and report on business operations and financial conditions.
• Perform within agreed processes to deliver management information according to the reporting cycle
• Keep abreast of learning opportunities and changing trends in your business environment
• Participate and contribute to a development culture where information regarding successes, issues, trends, and ideas are actively shared

Additional Information

• Personal segment including Stokvel
• Retirees hyper segment reporting
• Financial accounting, reporting control and management
• Management reporting
• Stokvel reporting
• Analysis sub-segments, hyper segments & SLA’s across products, sub-segments and hyper segments
• Business planning, budget & forecast
• Cost accounting management
• Financial analysis and solutions
• Tax including tax packs
• Benefit tracking

Qualifications and experience

• BCom Finance related qualifications
• 1- 2 years related experience

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Job Description

To execute fraud risk management processes to guide and assist business identifying and analysing risk incidences threatening the assets, earning capacity and success.

• Active participation in specialist practice forums to share information and insights across the business.
• Cultivate and manage objective working relationships with various law enforcement agencies, experts and counterparts in the banking industry.
• Work with business stakeholders to ensure efficient and effective fraud risk solutions.
• Analyse existing fraud data using statistics to evaluate fraud occurrences and make recommendations to reduce future incidences through improved prevention and detection measures.
• Extract, share insights, lessons learnt and recommendations from root cause analysis applied in fraud cases to inform further fraud prevention improvements across a wide range of processes and systems, regulation and policies.
• Monitor fraud processes to identify possible loopholes and existing practices that support fraud management effectively.
• Delivery of preliminary risk investigations and processing of all identified risks by participate in research and development of risk assessments.
• Present ideas via reports and presentations, outlining findings and making recommendations for improvements.
• Propose and implement new and improved models and methodologies by maintaining and developing risk policies and procedures including development of contingency plans to deal with emergencies.
• Conduct fraud analysis activities in line with applicable laws, policies and procedures stipulated in the business.
• Manage personal development to increase own skills and competencies.
• Maintain expert knowledge on relevant legislative amendments, industry best practice and provision of proactive advice and solutions to relevant stakeholders.
• Compile and communicate accurate and timely fraud analytics function reports to and keep key stakeholders informed of required fraud information including updating relevant information systems accessed by the fraud community.
• Be involved with implementing and managing risk mitigation programs as directed from time to time by management.
• Ensure policies and procedures meet the business and risk requirements.
• Deliver exceptional service that exceeds customers' expectations through proactive, innovative and appropriate solutions.