Latest Recruitment at EY

Rank Associate

Job Purpose To ensure the accurate and timely resolution of queries

Job Description

• Resolve general HR or people related queries that reach the MyHR contact centre
• Assign queries received via email, telephone, teams chat or walk-in for Africa region – 14 countries – SLA 1 day
• Resolve internal/external confirmation of employment requests that is logged by the GDS
• Respond accurately to employees/external stakeholder payroll and benefits queries that are emailed to the contact centre.
• Resolve level 2 queries that are escalated from the GDS team
• Conduct investigations where required and advise users/employees of solution/resolution;
• Escalate to and follow up with the relevant SMR’s
• Checking all documentation received in the centre for quality and accuracy
• Manage third parties benefits queries related to employees
• Resolve systems and processes queries such as LEAD, Learning and Success Factors
• Assist with projects such audits, payroll reviews, benefits processing, 3rd party
• Quality check employment contracts and correspondence drawn-up by TSS Administrators
• Point of contact for all employee related queries
• Assist with content management of the chat bot Goldie with frequently asked questions
• Adhere to turnaround times with the aim to resolve queries immediately
• Support the bulk intake processes
• Training provided to users for tracking tickets
• First point of contact for LEAD queries
• Liaise with back-up staff for Contact Centre for lunch hour and leave

Qualifications And Experience

• Grade 12
• Relevant Diploma/ Certificate
• Minimum 3 years Payroll/Benefits Administration in a Contact/Call Centre experience

Skills & Behavioural Attributes

• Attention to detail;
• A good knowledge of HR Processes, Policies and Procedures;
• Stress tolerance;
• Resilience;
• Conflict Resolution;
• Understands the business and able to apply existing HR processes and procedures to meet a range of client's needs;
• Utilises knowledge management tools/processes within the organisation.
• Familiar with labour laws, people policies and procedures
• Innovative thinking
• Flexible with work schedules
• Required to work on various projects
• Accountability
• Good planning and organisational skills
• Customer centricity
• Relationship management with internal and external customers
• Ability to manage routine tasks
• Team player
• Manage time to meet deadlines
• Excellent excel skills and proficient on all Microsoft packages
• Quick learner of systems
• Proficient in business written and verbal communication skills
• Good listener

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Role Overview

In this role as the Africa BMC Operations coordinator, you will be responsible for assisting different projects associated with the team. Your focus will be driving smooth operations: submitting invoices for payment in the Mercury tool, managing all procurement liaison and PO creation. You will also be responsible for all promotional items (banners and all branded stock both in and out of the EY shop) and supporting internal and external event activations. Additionally working with the BMC managers to provide operational support as required.

Key Responsibilities

As a coordinator your role will be to assist with purchase orders and reconciliations. You will be responsible for operational updates on all above initiatives weekly. You must have good understanding of the programmes and initiatives running within the BMC team. You must have good understanding of the EY brand and branded merchandise

Skills And Attributes For Success

• Working proficiency in Microsoft Office 365
• Experience in customer support/service
• Feeling comfortable with communicating at different levels within the organisation, from partners to peers.
• Attention to detail
• Time management skills and ability to multi-task
• Deadline and outcome-driven
• Ability to prioritise effectively
• Proactive in engagement
• Accountable for delivery
• Ability to work unsupervised
• Ability to work in a team and individually

To qualify for the role, you must have

• You must have Matric and a diploma

Ideally, you’ll also have

• Previous corporate exposure, with a preference for candidates with experience in Professional Services

What We Look For

We’re interested in tax professionals with a genuine interest in providing outstanding services to some of the world’s most influential people. Working with people from all backgrounds, from executives and entrepreneurs to investors and families, you’ll use your experience and status as a trusted advisor to maintain and further our reputation for excellence. 

What Working At EY Offers

As one of our valued employees in EY, you get to work with inspiring, meaningful and challenging projects. Our focus is education and coaching alongside practical experience to ensure your personal development. At EY we value our employees, and you will be able to control your own development with an individual progression plan. You will quickly grow into a responsible role with challenging and stimulating assignments. In addition to these, you will be part of an interdisciplinary environment that encourages high quality and knowledge exchange. Furthermore, we offer excellent working conditions, in a stimulating, inclusive and enjoyable environment. We offer:

• Support, coaching and feedback from some of the most engaging colleagues around
• Opportunities to develop new skills and progress your career
• The freedom and flexibility to handle your role in a way that’s right for you

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Key Responsibilities:

You will be responsible for liaising with both overseas EY teams, vendors and client contacts for various sized

multinational clients regarding the status of immigration matters. You will need to gain insight at a high level of the immigration procedures for other African countries and various other countries, depending on the client projects that you handle. Attendance at Embassies and visa application centres to accompany applicants may be required from time to time. You will need to provide written advice on immigration procedures and timelines from time to time. End to end engagement management including client set-up, wip and billing will also be expected.

Skills and Attributes for success:

• Strong project management skills essential;
• Excellent written and verbal communication skills essential;
• Be well organised systematic worker, attention to detail is important
• Have willingness to learn
• Be able to demonstrate excellent reporting skills, both verbally and in writing
• Have strong excel skills
• Have strong ability to multi-task – must be able to handle multiple requests from various people
• Be able to adhere to deadlines

To qualify for the role, you must have:

• Africa immigration coordination experience for at least 2-3 years preferrable;
• Excellent project management experience;
• Proven track record of building relationships with authorities;
• Proven track record of excellent client handling skills.

What we look for:

• We are looking for a trusted business advisor who appreciates a collaborative culture by nurturing team members through
• mentoring and coaching, knowledge sharing and adapting relevant ideas from previous projects or experiences. We
• are interested in a specialist with a strong commitment to professional and client service excellence who comes from a
• consulting background and exudes strong communication, presentation and influencing skills