Latest Recruitment at Amazon

DESCRIPTION

Position Overview
Author Central allows verified authors to create an account where they can claim their titles and add content that will appear on a customer-facing author page. Author pages link to their books' detail pages, and vice versa. The Author Central Specialist will be the front line interface between Amazon and authors. Opportunities await strong candidates looking for a fast growing, dynamic, challenging, innovative, and fun work environment.

Position Responsibilities

• Process and respond to emails and/or phone calls in German and English
• Work on developing standard responses for common questions
• Remotely calibrate with peers and leads on other sites of the network to ensure consistent experience to publishers and authors and optimize internal processes

BASIC QUALIFICATIONS

• Proven German and English verbal and written fluency skills.
• Demonstrated verbal and written communication skills with external/internal stakeholders
• Proven ability to understand complex issues

PREFERRED QUALIFICATIONS

• Proficiency en MS Office package (Excel, Word) and HTML
• Strong analytical skills. Must be able to understand problems that vendors are facing, categorize, document, and decide on course of action on when and to whom to escalate
• Detail oriented and process focused. Must be able to follow the process and document interactions as per requirements in clear and concise manner
• Experience in a technical support process, especially for web enabled software products or services
• 1+ years of previous experience in a customer service environment

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DESCRIPTION
Amazon is looking for an energetic, detail-oriented individual to join our Data Center Engineering Operations (DCEO) team in Cape Town, South Africa on a six month Internship Program.

The DCEO team are a committed group who work to maintain the critical physical infrastructure that supports Amazon Web Services. Specifically, this team works to ensure that the data center's MEP operates at 100% availability while maintaining first-class customer service to the teams and groups within the data centers. This equipment includes, but is not limited to, stand-by diesel generators, switchgear, UPS’s, PDU’s, AHU’s, EF's, chillers, cooling towers, chemical treatment systems, pumps, motors, VFD’s, and building monitoring systems.

The Data Center Engineering Operations Technician (EOT) Intern will assist permanent AWS staff with the operation and maintenance of all electrical, mechanical, and fire/life safety equipment within the data center environment. The EOT Intern can serve as a technical resource to support Amazon within its owned and operated data centers. Data center equipment that supports mission-critical servers must maintain better than 99.999% up-time. EOT Interns are also tasked with driving innovation while reducing operational costs in the facilities.

Responsibilities:

• Assist under supervision with the operation and maintenance of mechanical and electrical equipment.
• Under supervision perform root cause analysis of equipment failures.
• Under supervision troubleshooting of facility and rack-level events within internal SLA.
• Ensure all safety procedures are adhered to while performing work.
• Able to work a 12 hour rotating shift pattern, which will include the need to work days and nights.
• Take daily operational readings of all mechanical and electrical equipment.
• They will need to partake in training courses, provided both internally and externally, in line with the expectations of the B-BBEE Internship Skills Development program.

Physical Requirements:

• Walk job sites in uneven terrain.
• Work at heights and from ladders.
• Regularly lift and/or move up to 22 kilograms; and participate in group lifts of 23 kilograms or more.
• Work shifts longer than eight hours in duration.
• Coordinate body movements when using tools or equipment.
• Reach and stretch to position equipment and fixtures while maintaining balance.
• Bend or twist the body into unusual positions while working.
• Perform physical tasks all day without becoming overly tired.
• Use hands to manipulate small wires and objects.
• Push or pull heavy objects into position.
• Work in a noisy environment.
• Work at depths, such as under raised floors.

Amazon is strongly committed to diversity within its community and especially welcomes applications from South African citizens who are members of designated groups who may contribute to Employment Equity within the workplace and broader based Black Economic Empowerment and the further diversification of ideas. The relevant laws and principles associated with Employment Equity and Black Economic Empowerment will be considered when appointing potential candidates.
We are required by law to verify your ability to work lawfully in South Africa. Amazon requires that you submit a copy of either your identity document or your passport and any applicable work permit if you are a foreign national, along with an updated curriculum vitae.

BASIC QUALIFICATIONS

• A current college graduate, not yet in full time employment, who has obtained a national diploma in Electrical Engineering (Heavy Current).
• Strong verbal and written communication skills.
• Solid leadership and organizational skills.
• Attention to detail.
• Proven self-starter.
• Ability to prioritize in a complex, fast-paced environment.
• Proficient with computers and Microsoft Office (Outlook, Word, Excel, Powerpoint)
• Commitment to a very strong culture of safety & security.

PREFERRED QUALIFICATIONS

• A current college graduate, not yet in full time employment, who has obtained a national diploma in Electrical Engineering (Heavy Current).
• Strong verbal and written communication skills.
• Solid leadership and organizational skills.
• Attention to detail.
• Proven self-starter.
• Ability to prioritize in a complex, fast-paced environment.
• Proficient with computers and Microsoft Office (Outlook, Word, Excel, Powerpoint)
• Commitment to a very strong culture of safety & security.

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DESCRIPTION
Please note, this is an Arabic role based in Cape Town, South Africa.

Are you a customer-obsessed individual with a passion for solving problems and driving an innovative and fast growing business?

Overview:
Amazon’s Kindle Content Customer Service team supports multiple Amazon publishing program that provide self-service tools for publishing e-books and printed books. The CS Specialist will be the front line interface between Amazon and the content providers who use these tools to upload content they want to put up for sale on the Kindle store. The CS Specialist will serve as the primary support interface for customers using the system and ensure all their concerns are duly attended to such that the system works smoothly. Opportunities await strong candidates looking for a fast growing, dynamic, challenging, innovative, and fun work environment.
We are seeking a driven, experienced professional to work directly with a specialized segment of content providers. The CS Specialist will play a critical role by working directly with publishers while learning from them so that we can create the best-in-class customer experience for them.

The ideal candidate must be able to work at the strategic level and at the tactical level (managing customer experience, operations, analyzing data, and solving problems). We are seeking someone with a demonstrated history of successful vendor/account/customer relations, using customer insight and data to identify and prioritize opportunities.

Flexibility and the ability to prioritize in a changing business environment will be a key to success. Our team culture is goal-oriented, collaborative and driven to achieve results. We seek an individual who is motivated by a fast-paced and highly entrepreneurial environment.
Key job responsibilities

• Demonstrate timely, accurate, friendly and professional Customer Service (CS)
• Meet or exceed quality and productivity goals assigned by management
• Demonstrate clear written and oral communication
• Demonstrate an appropriate sense of urgency when resolving customer issues
• Demonstrate knowledge and use of departmental resources, policies and procedures
• Effectively use available tools in order to provide an accurate response and an exceptional customer experience
• Draft SOPs, references, policies or blurbs to improve the customer experience and/or internal efficiency
• Recognize and pro-actively communicate system issues, process issues, and customer feedback trends to management
• Consistently improve content provider and customer experience by delivering superior customer support, and by relentlessly advocating for content providers
• Exceed customer expectations by going above and beyond
• All other duties as assigned

BASIC QUALIFICATIONS

• Excellent written and verbal communication skills in English and Arabic
• Bachelor’s Degree
• 1+ years customer service experience
• Working knowledge of Microsoft Office Applications
• Ability to navigate multiple computer systems and platforms
• Strong attention to detail
• Experience in identifying opportunities to simplify and/or automate complex processes.
• Must be able to think creatively and possess strong analytical and problem solving skills. Must be able to understand problems that vendors are facing, categorize, document, and decide on course of action on when and to whom to escalate
• Detail oriented and process focused. Must be able to follow the process and document interactions as per requirements in clear and concise manner

PREFERRED QUALIFICATIONS

• 2+ years previous experience in a customer service environment
• Experience in digital media and knowledge of the publishing industry is a plus
• Previous publishing experience advantageous.
• Demonstrated ability to prioritize and multitask
• Proficient in Outlook, MS office applications, and CS systems
• Experience working with customers via email and over the phone.
• Experience working under pressure in a fast-paced work environment while consistently meeting standards for productivity and quality; deal with ambiguous situations
• Ability to work with technical and non-technical business owners to accomplish goals
• Identify lapses in communication between internal teams and work with those teams to ensure that the Books department is not surprised about new product launches

Ability to communicate effectively and act as an influencer and ambassador on behalf of Books

go to method of application »

Overview:
Amazon’s Kindle Content Customer Service team supports multiple Amazon publishing program that provide self-service tools for publishing e-books and p-books. The CS Specialist will be the front line interface between Amazon and the content providers who use these tools to upload content they want to put up for sale on the Kindle store. The CS Specialist will serve as the primary support interface for customers using the system and ensure all their concerns are duly attended to such that the system works smoothly. Opportunities await strong candidates looking for a fast growing, dynamic, challenging, innovative, and fun work environment. This is a unique opportunity to be a part of a revolutionary product that will change the way people read.
We are seeking a driven, experienced professional to work directly with a specialized segment of authors and content providers. The CS Specialist will play a critical role by working directly with authors/publishers while learning from them so that we can create the best-in-class customer experience for them.
The ideal candidate must be able to work at the strategic level and at the tactical level (managing customer experience, operations, analyzing data, and solving problems). We are seeking someone with a demonstrated history of successful vendor/account/customer relations, using customer insight and data to identify and prioritize opportunities. Flexibility and the ability to prioritize in a changing business environment will be a key to success. Our team culture is goal-oriented, collaborative and driven to achieve results. We seek an individual who is motivated by a fast-paced and highly entrepreneurial environment.

Job Responsibilities:

• Demonstrate timely, accurate, friendly and professional Customer Service (CS)
• Meet or exceed quality and productivity goals assigned by management
• Demonstrate clear written and oral communication
• Demonstrate an appropriate sense of urgency when resolving customer issues
• Demonstrate knowledge and use of departmental resources, policies and procedures
• Effectively use available tools in order to provide an accurate response and an exceptional customer experience
• Draft SOPs, references, policies or blurbs to improve the customer experience and/or internal efficiency
• Recognize and pro-actively communicate system issues, process issues, and customer feedback trends to management
• Consistently improve content provider and customer experience by delivering superior customer support, and by relentlessly advocating for content providers
• Exceed customer expectations by going above and beyond
• All other duties as assigned

Key job responsibilities

• Demonstrate timely, accurate, friendly and professional Customer Service (CS)
• Meet or exceed quality and productivity goals assigned by management
• Demonstrate clear written and oral communication
• Demonstrate an appropriate sense of urgency when resolving customer issues
• Demonstrate knowledge and use of departmental resources, policies and procedures
• Effectively use available tools in order to provide an accurate response and an exceptional customer experience
• Draft SOPs, references, policies or blurbs to improve the customer experience and/or internal efficiency
• Recognize and pro-actively communicate system issues, process issues, and customer feedback trends to management
• Consistently improve content provider and customer experience by delivering superior customer support, and by relentlessly advocating for content providers
• Exceed customer expectations by going above and beyond

All other duties as assigned

BASIC QUALIFICATIONS

Basic Qualifications

• Fluent in Traditional Chinese and English language in written and verbal communication
• Matric or equivalent
• 1+ years customer service experience
• Working knowledge of Microsoft Office Applications
• Ability to navigate multiple computer systems and platforms
• Fluent in Traditional Chinese and English language in written and verbal communication

PREFERRED QUALIFICATIONS

Preferred Qualifications

• Bachelor’s Degree
• 1 or more years of experience in CS
• 2+ years previous experience in a customer service environment
• Experience in digital media and knowledge of the publishing industry is a plus
• Previous publishing experience advantageous.
• Strong attention to detail
• Demonstrated ability to prioritize and multitask
• Proficient in Outlook, MS office applications, and CS systems
• Excellent written and verbal communication skills, building relationships, and the ability to influence other teams to meet goals
• Experience working with customers via email and over the phone.
• Experience working under pressure in a fast-paced work environment while consistently meeting standards for productivity and quality; deal with ambiguous situations
• Ability to work with technical and non-technical business owners to accomplish goals
• Experience in identifying opportunities to simplify and/or automate complex processes.
• Must be able to think creatively and possess strong analytical and problem solving skills. Must be able to understand problems that vendors are facing, categorize, document, and decide on course of action on when and to whom to escalate
• Detail oriented and process focused. Must be able to follow the process and document interactions as per requirements in clear and concise manner
• Identify lapses in communication between internal teams and work with those teams to ensure that Indie Publishing is not surprised about new product launches
• Ability to communicate effectively and act as an influencer and ambassador on behalf of Indie Publishing