Latest Opportunities at Fidelity Services Group

Job Description

The reporting to the Branch Manager. The overall purpose of this position is to assist with the daily operations of the Branch Manager

Minimum Requirements:

• Minimum Matric Certificate
• Previous experience in Branch Administration an advantage
• Proficiency in MS Word and Excel
• Computer Literate
• Strong administration and organization skills
• Strong planning, leadership as well as good interpersonal and communication skills are essential
• Good interpersonal communication and client liaison skills
• Own transport essential

Key Performance Areas: (not totally inclusive):

• Follow up/ manage diary of Branch Manager
• Typing of weekly and Monthly reports and as per management request
• Assisting and resolving Branch and Clients queries; Telephonically and electronically
• Filling of all relevant documentation (Numerically and Alphabetically)
• General Office duties and assistance
• Assisting management with their duties as requested
• Booking of travelling/ accommodation for Manager
• Fleet, fuel and company fleet management
• Capturing payroll orders on the Payroll system
• Assisting management with the HR portal
• Issuing of PO and Capex’s
• Ordering of monthly stationery and refreshments
• Keep record of Polygraph Examinations
• Processing of clients funds
• Treasury balancing
• Float checks
• Management of staff members
• Accepting overall responsibility for the centre and its performance
• Time and attendance
• Daily stock s

Other personality attributes:

• Must be pro-active, highly organised, energetic and innovated
• Ability to work under pressure
• Ability to work without supervision
• Strong interpersonal and communication skills
• Ability to liaise professionally with clients and personnel at all levels
• Attention to detail

Core Competencies:

• Teamwork
• Self-development
• Good communication skills

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Job Description

• A vacancy exists for an Operations Manager stationed at our Witbank branch office. The position will report to the Branch Manager. The overall purpose of this position is to ensure that all client’s security needs are always efficiently and professionally adhered to and met.

Key Performance Areas :(Not totally inclusive):

• Ensuring that contractual requirements are met as stipulated by the client.
• Maintaining good relations between Fidelity Security Services Group and the client with regards to security services rendered.
• Constantly evaluating the service levels provided and making recommendations to the client regarding the improvement of services.
• Ensuring that Security staff always maintains required performance.
• Dealing with all required administration matters.
• Liaising daily with Branch management on various operational issues.
• Submitting relevant weekly / monthly incident and general reports as required by management

Skills required:

• Matric certificate, PSIRA Grade A registration and accreditation.
• At least 3 years’ experience in the security industry.
• Operational Management experience.
• Working knowledge of ISO 9001:2008 quality management and its requirements.
• People management experience.
• Administration, interpersonal communication and client liaison skills are required.
• Strong planning, leadership, organizational skills as well as good interpersonal and communication skills are essential.
• Must be firearm competed
• Computer literacy on Microsoft Programs.
• Own reliable transport and valid & endorsed Driver’s License is required.

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Job Description

Investigator – Mining Division

A position for an Investigator exists at the Rustenburg Branch – Guarding.  The Investigator will be responsible for independently conducting investigations within the Mining Division.

Experience, Requirements and Qualifications:

• A formal relevant qualification would be advantageous.
• Grade A or B Psira registered.
• At least eight years’ experience within SAPS or other law enforcement agencies
• Minimum of five years investigation experience, especially in respect of serious and violent crimes.
• Ability to work independently or with minimal supervision.
• Computer literate - Experience and Working knowledge of Microsoft Office (Excel, Word, Outlook, etc.).
• Willingness and readiness to travel when required.
• Proficient in MS Office (Word, Excel, PowerPoint, and Outlook) and the internet.
• No criminal record or any pending cases.
• Own reliable transport with a valid driver’s license.
• Medically Fit.
• Has a good command of the English language.
• Understanding of the FSG environment would be advantageous.
• Should reside in the Rustenburg area or willing to relocate at own cost.

Job Description: (not totally Inclusive)

• Interviewing employees and other witnesses relevant to each case under investigation.
• Gather all relevant evidence in a legal manner.
• Testify in criminal and disciplinary hearings.
• Liaison with other role players such as SAPS, Public Prosecutors, Legal representatives,
  FSG personnel on all levels, FSG clients, etc.
• Responsible for record keeping of all evidence and investigation administration in case dockets.
• Responsible for ensuring investigation reports are accurate and supported by evidence.
• Recruitment and handling of informers.
• Quality of own work.
• Ensuring that investigations are completed within deadlines.
• Responsible for the integrity of reporting.
• Ensure all information is filed, updated and readily available as required.
• Willingness to work overtime when necessary.

 Competencies Required

• Knowledge of applicable legislation.
• Presentation and communication skills.
• Business writing and reporting.
• Self-sufficiency.
• Adaptability to different and difficult environments.
• Problem solving skills.
• Attention to detail.
• Persuading and influencing.
• Business acumen.
• Deadline driven.
• Building Relationships.
• Showing Resilience.
• Observation skills.
• Ability to work as part of a team

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Job Description

Site Manager

A vacancy exists for Site Manager. The position will report to the Site manager. The main purpose of the position is to ensure that all site specific security requirements are adhered to and that the Client’s needs are efficiently and professionally met at all times.

Key Performance Areas

• Maintaining good relations between Fidelity Security Services Group and the Client with regard to security services rendered
• Constantly evaluating the service levels provided and making recommendations to the Client regarding the improvement of services
• Ensuring continuous assessment of the Client’s premises and minimizing as far as possible risky access and creating several barriers to would be criminals
• Auditing and verifying the access registers on a daily basis and generating exception reports
• Ensuring that all Security Officers on site meet the contractual requirements as stipulated by the Client
• General management and supervision of security staff and ensuring that all their queries are dealt with promptly
• Submitting relevant monthly reports to the Client and Management
• Managing business budget at operational level

Skills required:

• Matric certificate and should be Psira Grade A registered and accredited
• Minimum of  5 years’ experience in security supervising in the hospitality industry 
• NOSA\ISO Safety training
• Must be firearm trained with a clean criminal record
• Computer literacy 
• Strong planning, leadership and organisational skills as well as good interpersonal and communication skills are essential
• Incumbents should be prepared to work shifts and do site visits after hours
• Code 8 Drivers license with own vehicle 

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Job Description

The overall purpose of this position is to manage several Operations Managers in covering the following key areas, client liaison, HR /IR matters, fleet management, expenses control, Investigations and to ensure the posting of Security officers, that all site security requirements are adhered to and that the Client’s needs are efficiently and professionally met at all times.

Minimum Requirements:

• Matric certificate, PSIRA Grade A registration and accreditation.
• At least 5 years’ experience in the security industry.
• People management experience.
• Strong planning, leadership, organisational skills as well as good interpersonal and communication skills are essential.
• Computer literacy on Microsoft Programs.
• Own reliable transport and valid Driver’s Licence is required.
• Must be firearm trained for Business Purpose
• No criminal record
• Applicants to reside in Durban

Key Performance Areas: (not totally inclusive):

• Ensuring that contractual requirements are met as stipulated by the Client.
• Maintaining good relations between Fidelity Security Services Group and the Client with regard to security services rendered.
• Constantly evaluating the service levels provided and making recommendations to the Client regarding the improvement of services.
• Dealing with all required administration matters.
• Liaising daily with Branch management on various operational issues.
• Submitting relevant weekly / monthly incident and general reports as required by Management.

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Minimum Requirements:

• Grade 12
• Grade C PSIRA (SOB) registered and accredited, with traceable references
• Fire Fighting trained.
• First Aid trained.
• Computer Literacy in MS Office, CCTV, etc
• Strong organizational skills, as well as good interpersonal communication and liaison skills are essential.
• Must be able to work under pressure and for extended hours as and when required
• Work independently and within a team.
• A minimum of three years’ experience in the security industry Control room
• Fluent in English
• No criminal record
• Must reside in Durban

 Key Performance Areas: (not totally inclusive):

• Managing of the control room personnel in all aspects of the control room
• Updating the incident register on a daily basis as well
• Able to exercise and maintain discipline.

 Other personality attributes:

• Ability to meet strict deadlines.
• Numerical accuracy.
• High methodical working methods are required.
• Attention to details.
• Ability to liaise professionally with personnel at all levels.
• Ability to work without supervision and under pressure.

 Core Competencies:

• Self-development
• Communication skills
• Customer focus
• Team work

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Primary Objective:

We are looking for a Desktop Support Technician to join our IT Operations team. Reporting directly to the IT Operations Manager, you will be responsible for providing comprehensive technical support and maintenance services to our internal users. This role involves traveling to various locations, installing new equipment, addressing service requests, troubleshooting technical issues, and delivering technical training on company equipment.

To excel in this role, you must possess exceptional troubleshooting skills, extensive field experience, and the ability to adapt to dynamic work schedules. As a key member of our IT team, you will efficiently manage all service callouts, ensuring prompt resolution and delivering top-notch service and repairs regardless of the job size.

Specific Responsibilities:

• Provide on-site service and support during field visits or dispatches.
• Manage installation, repair, maintenance, and testing of IT assets at various locations.
• Diagnose technical errors or problems and determine appropriate solutions.
• Generate timely and detailed service reports and provide constructive feedback.
• Document processes accurately to maintain comprehensive records.
• Safely operate a vehicle while traveling to different sites; your transport is essential.
• Adhere to all company's procedures and protocols.
• Collaborate with IT teams and facilitate information sharing across the organization.
• Understand customer requirements and offer suitable recommendations and briefings.
• Cultivate positive relationships with internal customers.

 Key Result Areas (KRAs) and Key Performance Indicators (KPIs):

• Customer Service
• Call Management
• To contribute to the achievement of the IT team KPIs are as follows:
• First Call resolution of 90% or greater.
• 95% SLA on Priority 1 Calls.
• 95% SLA on Priority 2 Calls.
• 92% SLA on Priority 3 Calls.
• 92% SLA on Priority 4 Calls.
• User satisfaction rating 90% or greater.

One or more of the following qualifications:

• Matric Certificate.
• CompTIA A+ and Network+.
• MCP (Microsoft Certified Professional) in a relevant area of Operating System network support.
• Proven work experience as a Field Service Technician.
• ITIL Foundation - Advantageous.

Knowledge and Experience:

• 3-7 years in a helpdesk, or field support, with at least 2 years in network support or customer support roles.
• Ability to work independently and demonstrate proficiency in:
• PC hardware.
• Networking.
• Operating Systems (Windows 7, 8, 8.1, 10, macOS, Linux, iOS, and Android).
• Applications, including Microsoft Office Products (2010, 2013, 2016, and O365). 

Position Specific Requirements:

• Own reliable transport is mandatory as the technician will be required to travel to sites for onsite support occasionally.
• General Requirements:
• Standby, overtime, and shift work may be required.

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The Mergers & Acquisitions (M&A) team provides support across the Fidelity Services Group to originate, execute and realize value from potential acquisitions. The team assists to unlock and maximize acquisition value throughout the acquisition process from pre- acquisition evaluation, due diligence to post- acquisition services.

As an Associate, you will work as part of a team to address complex business issues from strategy to execution. Skills and responsibilities include but are not limited to provide financial due diligence, project managing the acquisition and implementation process, negotiation support and acquisition structuring for potential transactions.

Duties and responsibilities (not totally inclusive):

 You will play a critical role in the team to deliver high-quality work in acquisition transactions:

• Collect data from various sources and perform transactional procedures to validate the data quality and prepare preparing financial models which will be used during the acquisition process;
• Analyze and present financial information, with a focus on key accounts of historical financial position;
• Assist other team members to carry out complex analysis on key performance drivers, underlying EBITDA, working capital requirements and net (financial) debt;
• Evaluating the strategic fit of businesses through identification and evaluation of potential synergies and sources of value enhancement;
• Identifying issues for purchase price reductions, deal structuring or acquisition termination;
• Participating in and project managing the acquisition including financial, operational and legal due diligence;
• Engage with the seller’s management team to unlock insights on non-financial risks and opportunities specific to the business and relevant to consider in the acquisition;
• Assist in the preparation of due diligence reports, highlighting key deal issues and underlying business drivers;
• Identifying and implementing post-acquisition action steps to achieve anticipated earnings and cash flow improvements;
• Preparation of payment files pertaining to acquisitions;
• Supporting the integration process, including SAP integration; and
• Any other ad-hoc assistance required by the CSA finance team.

Minimum requirements:

• Bachelor's degree in finance, accounting, or related filed (preferably honours) from a reputable university.
• Minimum 3 years' experience in a M&A environment, including experience playing a key role in executing transaction, or alternatively minimum 7-10 years’ post-graduate experience as a financial manager;
• Strong financial modelling skills and expert proficiency in Excel;
• Valuations, financial modelling and business development exposure;
• Due diligence (financial and commercial) exposure;
• Advanced business writing and expert verbal communication skills in English;
• Excellent analytical and problem-solving abilities;
• Ability to communicate complex financial concepts in a clear and concise manner;
• Detail-oriented with a strong commitment to accuracy and quality;
• Self-motivated and able to work in a fast-paced, deadline-driven environment;
• Ability to work extended hours, as and when required;
• Clear criminal record and no pending cases;
• Ability to work independently and ability to meet strict deadlines;
• Highly motivated and enthusiastic;
• Valid driver’s license with own reliable transport; and
• Ability to travel as and when required.

Attributes:

• Action orientated
• Time management
• Business acumen
• Planning and organizing
• Attention to detail
• Problem solving
• Interpersonal skills
• Action orientated

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MAIN PURPOSE OF JOB:

• The incumbent will be responsible for ensuring the effective running of the fleet within the region by ensuring the maximum number of serviced and reliable vehicles is available for deployment. The incumbent is also responsible for analysing all available fleet information to ensure optimal utilization of vehicles and report back to business.

 QUALIFICATION & EXPERIENCE:

• Relevant Degree or three year diploma – Fleet or Transport Management
• Experience in fleet essential
• 5 years’ experience at Middle Management level
• People Management experience with a proven track record of employee engagement and development
• Stakeholder management

JOB REQUIREMENTS & OTHER ATTRIBUTES:

• Computer Literate (MS Office, advanced Excel, PowerPoint, Internet)
• Financial acumen

COMPETENCIES (TECHNICAL & BEHAVIOURAL)

• Action oriented
• Assertiveness
• Functional technical expertise
• Change management agent
• Problem solving
• Managing and measuring work
• Drive for results
• Negotiating
• Aligning for performance
• Safety awareness
• Time management

KEY PERFORMANCE AREA
OPERATIONS

• Liaise with Branch and Operations Managers and Local Fleet Co-ordinators concerning the running of their sub-fleets –
  • Fuel consumption
  • Pre-trip inspections
  • Ensure the correct servicing and mechanical maintenance of the fleet through controlling the performance
  • Securedrive violations
  • Tyre management
• Control and direct the activities of Local Fleet Department concerning requirements, performance and trend activities, guidelines and deadlines of and reporting of Local Fleet Co-ordinators and Administrators
• Endeavour to reduce Motor Vehicle Accidents within the Region
• Maintain good working relationships with suppliers and service providers to ensure prompt attention to company requirements
• Maintain records and statistics to provide data for proactive and reactive measures and planning
• Assist Management to plan for the effective usage and control of vehicles under their supervision
• Authorize the procurement and cancellation of fuel cards
• Monitor and provide feedback to managers regarding fuel consumption
• Scrutinize fuel reports received from suppliers to ascertain correct fuel consumption
• Sample controls of vehicle monitoring equipment to determine levels of excessive idling and advising management of the outcome
• Liaising with management to leverage of best practices within Fleet department
• Implement all fleet SOPs

FINANCE MANAGEMENT

• Prepare for the purchase of capital items and assets (including lease vehicles)
• Plan and authorise the purchase of consumables and maintenance of vehicles for region
• Asset management
• Implement three quote system for all procurement
• Work closely with the Finance department monitor expenditure and invoicing
• Assist in budget preparations and management

EHS

• Set the tone and advocate Zero Harm initiatives and implement strategies to ensure employee health and safety
• Ensure legal compliance of fleet
• Manage accidents

HUMAN RESOURCE MANAGEMENT

• Pro-actively engage with employees to ensure optimal work performance, employee satisfaction and low attrition rates in an environment prone to employee development
• Recruitment and development of talented employees in conjunction with the Human Resources department
• Quarterly performance management review and discussions with direct reports

CUSTOMER SERVICE

• Reduce vehicle off the road incidents
• Discuss and plan turn back process
• Discuss and plan maintenance schedules
• Ensure timeous fitting of equipment: tracking unit, bullet proof glass, vehicle branding
• Identify potential fleet problem areas/challenges
• Management of all customer vehicle-related complaints..

 PERFORMANCE STANDARDS

• Ensure monitoring of motor vehicle accidents
• Ensure maintenance and tracking and re-issuing of fuel cards at the correct intervals
• Ensure required reporting is compiled accurately and distributed timeously to all relevant parties
• Ensure that all vehicle and fleet monitoring tools are managed and actioned
• Ensure fuel card management and compliance to fuel card policy
• Ensure satisfactory and accurate records from service providers
• Ensure monthly reviews are conducted with Regional & Branch management on fleet performance and strategies
• Ensure all necessary admin is completed
• Ensure accurate forecasting and cost reduction initiatives to increase profitability and contingency planning
• Ensure that asset allocations are correct and executes
• Ensure safety awareness programmes as per Zero Harm strategy are followed
• Ensure all vehicle accidents are investigated thoroughly
• Ensure that process are followed with corrective actions, disciplinaries wrc. Wrt accidents
• Ensure department is fully and appropriately staffed at all times with equipment
• Maintain staff morale
• Ensure training and development of team members
• Ensure compliance to HR policies and procedures at all times
• Ensure all fittings of equipment takes place as scheduled