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A business management philosophy outlines a company's reason for being while serving as a fundamental guideline that shapes the mindset and behavior of employees. The following three key phrases sum up Kia’s management philosophy: full accountability, realizing potential, and practicing humanity. These key values are encapsulated in a single mantra: 'B...
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Job Description
The successful candidate will be responsible to deliver sales in order to process sales of new vehicle transactions accurately and timeously through the execution of predefined work objectives as per agreed standard operating procedures.
Specific Role Responsibilities
Processes and governance
- Identify and apply known solutions to operational problems and escalate unresolved issues
- Deliver on agreed performance targets according to set procedures and service level agreement
- Report on transactional activities to provide timely information for decision making in area of accountability
- Execute work in line with governance and compliance processes
- Provide advice and support to customer and their requirements in order to achieve & maintain set customer service excellence standards
- Contribute to the design, development, implementation and evaluation of marketing campaigns aimed at the increase of new vehicle sales
- Negotiate price, finalise sales and follow-up with customers to ensure exceptional customer service
- Adhere to legal compliance to the FICA regulation, POPI Act and Customer Protection Act
- Process all leads of prospective customers and follow-up on possible sales
- Pursue and develop customer relationships for the acquisition of vehicle sales in line with set targets
- Manage the effective resolution of customer complaints, ensuring problems are addressed in a timely and accurate manner
Finance
- Execute work activities effectively and efficiently in order to prevent financial losses
Client/Customer
- Deliver work activities adequately to satisfy internal and external customers
- Contribute to a culture of customer service excellence, which builds positive relationships and provides opportunity for feedback as well as exceptional service delivery
Qualifications and Experience
- Matric certificate
- 3-5 years’ working experience in a similar environment.
- A valid South African driver’s licence
Skills and Personal Attributes
- Developing sales
- Making a Sale
- Persuasive Selling Skills
- Product and or service knowledge
- Trust and Integrity
go to method of application »
Job Description
The successful candidate will be responsible for promoting and selling Kia vehicles to fleet owners via the dealer network as well as planning, managing, and monitoring the implementation of vehicle fleet activities and processes to enhance service delivery and maximise profit.
Specific Role Responsibilities
- Promotes, sells & secures vehicle orders from existing and prospective customers through a
- relationship-based approach.
- Demonstrates products and services to existing/potential customers and assists them in
- selecting those best suited to their needs.
- Introduce, with presentations, Kia Fleet to at least x20 new corporate clients per month and
- register on the Kia Fleet website– own initiation.
- Develops clear and effective written proposals/quotations for current and prospective
- customers.
- Establishes, develops, and maintains business relationships with current customers and
- prospective customers in the assigned territory/market segment to generate new business for
- the organization’s products/services.
- Research sources for developing prospective customers and for information to determine
- their potential.
- Arranges vehicle evaluations at fleet owners, ensuring that vehicles on test are always in
- pristine condition.
- Facilitate corporate fleet sales.
- Ensure favourable relationships between Kia Fleet and the dealer network.
- Ensure all daily interactions are recorded on CMS / Kia fleet.
- Makes telephone calls, online and in-person visits with presentations to existing and
- prospective customers.
- Keeps abreast of product applications, technical services, market conditions, competitive
- activities, advertising and promotional trends through the reading of pertinent literature and
- consulting with marketing and technical service areas.
- Identifies advantages and compares Kia’s Fleet products/services.
- Participates in trade shows, corporate events and conventions.
- Plans and organises personal sales strategy by maximizing the Return on Time Investment
- for the allocated area.
- Supplies management with oral and written reports on customer needs, problems, interests,
- competitive activities, and potential for new products and services.
- Analyses the territory/market’s potential and determines the value of existing and prospective
- customers value to the Kia Fleet department.
- Coordinates sales efforts with marketing, sales management, finance, distribution and
- aftersales.
- Expedites the resolution of customer problems and complaints.
- Carry out additional reasonable duties from time to time at the discretion of management.
Qualifications and Experience
- Higher Certificates and/or Advanced National (Vocational) Certificates in Sales and Marketing, preferably.
- Over 3 years Fleet Sales experience in the motor industry.
- Managerial experience is advantageous.
- Valid South African drivers license
Skills and Personal Attributes
Sales
- Fleet Sales Management
- Developing Sales
- Making a sale
- Persuasive Selling skills
- Product knowledge
Managerial
- Business and Operations Management
- Conflict Management
- Functional Policies and Procedures
- Governance, Ethics and Values
- Customer Service
- Apply selling techniques.
- Operations Risk Management
- Planning, monitoring, evaluation and reporting
- Problem Solving and Analysis
- Trust & integrity
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Job Description
The successful candidate will be responsible to develop tactical strategy and associated delivery plans and policies ensuring maximum efficiency and profitability of the dealership whilst providing customer satisfaction.
Specific Role Responsibilities
Daily:
- Come to work with a win-win attitude.
- Sit with Sales managers and F & I Managers daily. Discuss Debtors, deals invoiced, deals pending and activities, applications, trade- in valuations, stock levels, Daily CMS meetings and sales activity planning.
- Every morning check Work-In progress, cash sales for workshop and parts, vehicle debtors, interest. Check loan car status (why on loan? when is car due back?)
- Do a daily walk-about of your Dealership ensure it is clean and tidy and is inviting to your customers. • Handle customer complaints daily, follow-up and close them off.
Weekly:
- Meet with salesmen, sales managers and F & I managers together twice a week. Salesman to discuss individual targets and how many deals they are each on and how many deals they will have invoiced and delivered by Friday (mini-month-end).
- Weekly meeting with all managers: sales managers, F & I managers, parts managers, workshop manager and accountant. Discuss where we are in the month, were we need to get to, to reach budgets. Discuss any problems between department and how to resolve them.
- Go through trading accounts, have Accountant correct any errors you pick up. Do this weekly to prevent the month end drama.
- Two fleet visits a week by DP, Sales Manager and sales person.
- Ensure sales manager has two vehicles per salesman invoiced and delivered by the end of each week.
- Check expense schedules; ensure expenses are in line and in accordance with the budget.
- Sign off weekly stock takes. Sign off weekly perpetual parts stock take. Sign off weekly work in progress, once you have sat with workshop manager and got answers.
- Check weekly M & M report with used car manager.
- Check stock levels weekly.
- Ensure sales training is occuring weekly.
- Check sales manager D.O.C. weekly and check that it balances to trading account.
- Do weekly boots and bonnet inspections of all company demos.
- Check branches activities, phone-ins, walk-ins, demo’s valuations, sales, invoices pending.
- Check alarm system is working at least once a week.
- Have Receptionist check switchboard for deadlines twice a week.
- Ensure and check weekly that all security measures are in place to secure staff and dealership.
Monthly:
- Review trading account with Accountant. Ensure that we are in line with the budget and benchmarks.
- Review Warranty Age analysis with Accountant.
- Review and sign off Recon file with Accountant.
- Review and check all debtors with Accountant.
- Review final expense schedules; look for ways to cut expenses.
- Check vehicle and parts stock holding at month end.
- Complete Managers’ Commissions and sign off.
- Sign off all Sales Executives’ Commissions.
- Ensure all commission earners receive a copy of their commission sheets, once they have signed them off.
- Do monthly performance appraisals with each Manager.
- Month-end stock-take to be done with the Accountant and yourself.
- Monthly Managers’ meeting to discuss previous month’s results, department by department. Discuss any abuse of expenses.
- Carry out additional reasonable duties from time to time at the discretion of Management.
- Action Plan for the new month. Plan marketing activities and promotions.
- Maximise Company profitability through the sale of vehicles, associated products, parts and labour.
- Plan your weekly advertising with sales managers. Ensure receptionist and F & I manager are aware of what you are advertising.
Qualifications and Experience
- 5 - 8 years experience in a similar environment, of which 2 - 3 years at management level.
- A valid South African driver's licence.
Skills and Personal Attributes
- Business and Operations Management
- Developing sales
- Financial Acumen
- Governance, Ethics and Values
- Negotiation Skills
- Occupational Health and Safety
- Operations Risk Management
- Planning and Budgeting
- Planning, Management and Measurement
- Product and or service knowledge
- Trust and Integrity
go to method of application »
Job Description
- The successful candidate will be responsible to plan, manage and nmonitor the implementation of new vehicle sales activities and processes in order to enhance service delivery and maximise
Specific Role Responsibilities
- Implement and manage end-to-end processes.
- Define standard operating procedures (SOP's).
- Monitor and report on progress against operational plan and make adjustment where required.
- Resolve problems with the necessary discretion and guidelines.
- Plan, manage and monitor governance compliance processes in area of accountability in order to manage risks and expose liabilities.
- Contribute to the development of the appropriate strategy and set target within area of accountability.
- Manage operational risk and risk mitigation initiatives.
- Adhere to current legal compliance, e.g. FICA regulation, POPI Act and Consumer Protection Act (CPA) and others.
- Maintaining content on digital and social media platforms in accordance with OEM/Importer and organisational standards.
- Plan and organise sales outputs through assigning sales priorities and continuously reviewing and adapting targets and quality to achieve objectives and goals.
- Ensure vehicle stock is managed in accordance with company /OEM/ Importer policies.
- Educate customers on products and services, ensuring acquisition and retention of customers thereby improving sales, revenue and customer base.
- Establish and sustain business and OEM/Importer relationships.
- Initiate and structure sales deals to ensure maximum profits of vehicles sales are achieved.
- Plan and manage financial activities in line with approved policies, processes and procedures.
- Manage, monitor and report on budget variances and provide solutions.
- Maximise rebates and ensure payments from OEM/Importer.
- Ensure that the assets, resources and equipment are managed in a manner that enhances cost-effective utilisation.
- Plan, manage and monitor processes to ensure customer service excellence.
- Deliver services that creates a culture which aims to exceed customers' expectations in all aspects of the business.
- Contribute to a culture of customer service excellence, which builds positive relationships and provides opportunity for customer feedback and exceptional service delivery.
- Manage CRM processes and procedures
Qualifications and Experience
- Higher Certificates and/or Advanced National (Vocational) Certificates in Sales and Marketing, preferably;
- Over 5 years experience in the motor sales industry;
- 3 years supervisory experience with a proven track record of managing a floor of 20-30 units
- A valid South African driver's license.
Skills and Personal Attributes
Technical Competencies
- Apply selling techniques for parts
- Business and Operations Management
- Conflict Management
- Customer Service
- Developing Sales
- Fleet Sales Management
- Functional Policies and Procedures
- Governance, Ethics and Values
Managerial Competence:
- Operations Risk Management
- Perform selling of vehicle parts
- Planning, monitoring, evaluation and reporting
- Problem Solving and Analysis
- Product and or service knowledge
- Sales of non-OEM parts and accessories
- Structure and operation of vehicles and components
- Understand customer patterns to sell parts
go to method of application »
Job Description
The successful candidate will be responsible to deliver sales in order to process sales of new vehicle transactions accurately and timeously through the execution of predefined work objectives as per agreed standard operating procedures.
Specific Role Responsibilities
Processes and governance
- Identify and apply known solutions to operational problems and escalate unresolved issues
- Deliver on agreed performance targets according to set procedures and service level agreement
- Report on transactional activities to provide timely information for decision making in area of accountability
- Execute work in line with governance and compliance processes
- Provide advice and support to customer and their requirements in order to achieve & maintain set customer service excellence standards
- Contribute to the design, development, implementation and evaluation of marketing campaigns aimed at the increase of new vehicle sales
- Negotiate price, finalise sales and follow-up with customers to ensure exceptional customer service
- Adhere to legal compliance to the FICA regulation, POPI Act and Customer Protection Act
- Process all leads of prospective customers and follow-up on possible sales
- Pursue and develop customer relationships for the acquisition of vehicle sales in line with set targets
- Manage the effective resolution of customer complaints, ensuring problems are addressed in a timely and accurate manner
Finance
- Execute work activities effectively and efficiently in order to prevent financial losses
Client/Customer
- Deliver work activities adequately to satisfy internal and external customers
- Contribute to a culture of customer service excellence, which builds positive relationships and provides opportunity for feedback as well as exceptional service delivery
Qualifications and Experience
- Matric certificate
- 3-5 years’ working experience in a similar environment.
- A valid South African driver’s licence
Skills and Personal Attributes
- Developing sales
- Making a Sale
- Persuasive Selling Skills
- Product and or service knowledge
- Trust and Integrity
go to method of application »
Job Description
The successful candidate will be responsible to deliver sales in order to process sales of new vehicle transactions accurately and timeously through the execution of predefined work objectives as per agreed standard operating procedures.
Specific Role Responsibilities
Processes and governance
- Identify and apply known solutions to operational problems and escalate unresolved issues
- Deliver on agreed performance targets according to set procedures and service level agreement
- Report on transactional activities to provide timely information for decision making in area of accountability
- Execute work in line with governance and compliance processes
- Provide advice and support to customer and their requirements in order to achieve & maintain set customer service excellence standards
- Contribute to the design, development, implementation and evaluation of marketing campaigns aimed at the increase of new vehicle sales
- Negotiate price, finalise sales and follow-up with customers to ensure exceptional customer service
- Adhere to legal compliance to the FICA regulation, POPI Act and Customer Protection Act
- Process all leads of prospective customers and follow-up on possible sales
- Pursue and develop customer relationships for the acquisition of vehicle sales in line with set targets
- Manage the effective resolution of customer complaints, ensuring problems are addressed in a timely and accurate manner
Finance
- Execute work activities effectively and efficiently in order to prevent financial losses
Client/Customer
- Deliver work activities adequately to satisfy internal and external customers
- Contribute to a culture of customer service excellence, which builds positive relationships and provides opportunity for feedback as well as exceptional service delivery
Qualifications and Experience
- Matric certificate
- 3-5 years’ working experience in a similar environment.
- A valid South African driver’s licence
Skills and Personal Attributes
- Developing sales
- Making a Sale
- Persuasive Selling Skills
- Product and or service knowledge
- Trust and Integrity
go to method of application »
Job Description
The successful candidate will be responsible to deliver sales in order to process sales of new vehicle transactions accurately and timeously through the execution of predefined work objectives as per agreed standard operating procedures.
Specific Role Responsibilities
Processes and governance
- Identify and apply known solutions to operational problems and escalate unresolved issues
- Deliver on agreed performance targets according to set procedures and service level agreement
- Report on transactional activities to provide timely information for decision making in area of accountability
- Execute work in line with governance and compliance processes
- Provide advice and support to customer and their requirements in order to achieve & maintain set customer service excellence standards
- Contribute to the design, development, implementation and evaluation of marketing campaigns aimed at the increase of new vehicle sales
- Negotiate price, finalise sales and follow-up with customers to ensure exceptional customer service
- Adhere to legal compliance to the FICA regulation, POPI Act and Customer Protection Act
- Process all leads of prospective customers and follow-up on possible sales
- Pursue and develop customer relationships for the acquisition of vehicle sales in line with set targets
- Manage the effective resolution of customer complaints, ensuring problems are addressed in a timely and accurate manner
Finance
- Execute work activities effectively and efficiently in order to prevent financial losses
Client/Customer
- Deliver work activities adequately to satisfy internal and external customers
- Contribute to a culture of customer service excellence, which builds positive relationships and provides opportunity for feedback as well as exceptional service delivery
Qualifications and Experience
- Matric certificate
- 3-5 years’ working experience in a similar environment.
- A valid South African driver’s licence
Skills and Personal Attributes
- Developing sales
- Making a Sale
- Persuasive Selling Skills
- Product and or service knowledge
- Trust and Integrity
go to method of application »
Job Description
- To plan, manage and monitor the implementation of all vehicle servicing activities and processes in order to continuously enhance service delivery and maximise profits.
Specific Role Responsibilities
Process and Governance:
- Manage operational risk and risk mitigation initiatives.
- Implement and manage endtoend processes.
- Define standard operating procedures (SOP's).
- Monitor and report on progress against operational plan and make adjustment where required.
- Resolve problems with the necessary discretion and guidelines.
- Plan, manage and monitor governance compliance processes in area of accountability in order to manage risks and expose liabilities.
- Contribute to the development of the appropriate strategy and set target within area of accountability. **
- Develop, manage and ensure the effective implementation of service level agreements with stakeholders in alignment with policies, procedures and applicable brand specifications requirements.
- Apply product knowledge, techniques and related processes to manage the team`s tasks, quality and time frames.
- Apply and utilise systems, resources and products in a manner that contributes to efficient and effective service delivery and optimised quality of services rendered per product brand.
Finance
- Plan and manage financial activities in line with approved policies, processes and procedures.
Manage, monitor and report on budget variances and provide solutions.
Prioritise resource allocation in order to minimise and reduce wastage as well as minimising expenditure.
Client/Customer
- Deliver a service that creates a culture that exceeds customers' expectations in all aspects of the business.
- Plan, manage and monitor processes to ensure customer service excellence.
- Contribute to a culture of customer service excellence, which builds positive relationships and provides opportunity for feedback as well as exceptional service delivery.
- Continuously monitor actual process turnaround times and quality standards and resolve issues efficiently to enhance effective client service delivery.
People
- Implement and manage workforce planning, recruitment, learning and development, performance management, reward and recognition and employee relations to ensurean optimal working environment.
- Monitor and positively influence and manage change, and offer operational support where required
Qualifications and Experience
- 3- 5 years experience in the Parts and Aftersales automotive environment in a managerial role.
- Leadership Management certification.
- Experience in both dealership and OEM environments
- Trade and Occupational Qualifications will be an added advantage
- Workshop and Parts experience (essential)
- A valid South African driver's license
Skills and Personal Attributes
Behavioural Competencies:
- Change Leadership
- Analytical Thinking
- Improvement orientation
- Development orientation
- Empowering people
- Process Optimisation
- Embracing diversity and sensitivity
- Enabling team success
- Relationship building
- Commercial thinking
- Driving results
- Authentic approach
- Openness to change
- Remaining composed
- Impactful leadership
Technical Competencies:
- Communication
- Computer Literacy
- Conflict Management
- Manage personal work priorities and professional development
- Technical Learning
- Business and Operations Management
- Functional Policies and Procedures
- Organisation Governance, Ethics and Values
- Managerial Competence
- Operations Risk Management
- Planning and Budgeting
- Planning, Management and Measurement Policy Implementation
- Query Resolution
- Service Delivery
- Trust and integrity
Method of Application
Use the link(s) below to apply on company website.
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