Pre-Owned Vehicle Sales Manager Kia South Africa (Pty) Ltd - Silverlakes at Kia Motor

Job Description

• The successful candidate will be responsible to plan, manage and nmonitor the implementation of new vehicle sales activities and processes in order to enhance service delivery and maximise 

Specific Role Responsibilities

• Implement and manage end-to-end processes.
•  Define standard operating procedures (SOP's).
•  Monitor and report on progress against operational plan and make adjustment where required.
•  Resolve problems with the necessary discretion and guidelines.
•  Plan, manage and monitor governance compliance processes in area of accountability in order to manage risks and expose liabilities.
•  Contribute to the development of the appropriate strategy and set target within area of accountability.
•  Manage operational risk and risk mitigation initiatives.
•  Adhere to current legal compliance, e.g. FICA regulation, POPI Act and Consumer Protection Act (CPA) and others.
•  Maintaining content on digital and social media platforms in accordance with OEM/Importer and organisational standards.
•  Plan and organise sales outputs through assigning sales priorities and continuously reviewing and adapting targets and quality to achieve objectives and goals.
•  Ensure vehicle stock is managed in accordance with company /OEM/ Importer policies.
•  Educate customers on products and services, ensuring acquisition and retention of customers thereby improving sales, revenue and customer base.
•  Establish and sustain business and OEM/Importer relationships.
•  Initiate and structure sales deals to ensure maximum profits of vehicles sales are achieved.
•  Plan and manage financial activities in line with approved policies, processes and procedures.
•  Manage, monitor and report on budget variances and provide solutions.
•  Maximise rebates and ensure payments from OEM/Importer.
•  Ensure that the assets, resources and equipment are managed in a manner that enhances cost-effective utilisation.
•  Plan, manage and monitor processes to ensure customer service excellence.
•  Deliver services that creates a culture which aims to exceed customers' expectations in all aspects of the business.
•  Contribute to a culture of customer service excellence, which builds positive relationships and provides opportunity for customer feedback and exceptional service delivery.
•  Manage CRM processes and procedures

Qualifications and Experience 

• Higher Certificates and/or Advanced National (Vocational) Certificates in Sales and Marketing, preferably;
•  Over 5 years experience in the motor sales industry;
•  3 years supervisory experience with a proven track record of managing a floor of 20-30 units
•  A valid South African driver's license.

Skills and Personal Attributes
Technical Competencies

•  Apply selling techniques for parts
•  Business and Operations Management
•  Conflict Management
•  Customer Service
•  Developing Sales
•  Fleet Sales Management
•  Functional Policies and Procedures
•  Governance, Ethics and Values

Managerial Competence:

•  Operations Risk Management
•  Perform selling of vehicle parts
•  Planning, monitoring, evaluation and reporting
•  Problem Solving and Analysis
•  Product and or service knowledge
•  Sales of non-OEM parts and accessories
•  Structure and operation of vehicles and components
•  Understand customer patterns to sell parts