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HomeChoice International PLC (HIL) is an investment holding company incorporated in Malta and listed on the JSE Limited. Through its operating subsidiaries, HomeChoice and FinChoice, the group sells innovative homewares merchandise, personal electronics and loan products to the rapidly expanding middle-income market in southern Africa through mail order (cat...
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Description
The preferred candidate will assume accountability for overseeing both the general management and daily activities of the homechoice Showrooms within the Mpumulunga and Limpopo Regions.
What you will love doing in this role
Drive Organic Growth through innovation
- Innovatively manage customer, channel, and promotional offers to ensure NSV is delivered
- Achieve Net Factor as per business plan
- Enhance the customer experience in showrooms
- Insight-Led Customer Growth
- Drive Mobile engagement and sales
Expand into new markets
- Experience and knowledge of retail space in the respective cluster
- Find synergies between Sales Agents and Showrooms to expand the catchment
- Execute activations within neighboring towns to drive new foot traffic
- Optimize the usage of containers to help grow the business
Optimize risk and drive efficiencies
- Improve customer unclaimed rate
- Improve banking details collection and documents at POS Mitigate risk (cash, banking, stock, and OHASA) to the area
- improve fraud detection skills in-store through collaboration with Fraud and Training
Showroom Management:
- Enhance the visual display of our Showrooms to World Class standards. Showroom Manager experience.
Talent Management
- All employees have performance agreements (KPA's) in place to manage performance levels, that adequately reflect expected performance outcomes and define appropriate competencies and behaviors of the role
- Improve overall skill levels within the area by ensuring personal development plans are in place to address development needs and career aspirations
- Key personnel identified and ensure appropriate development plans/succession initiatives in place Promote staff engagement by ensuring adequate measures are in place to improve staff satisfaction and improve
- tenure
- Manage performance in alignment with HR practices
Leadership
- Lead and develop a team of highly motivated and engaged Showroom Managers and staff
Living the values
- Live and behave in alignment to the company values and promises
Execute Learning Plan
- Evaluate current training and SOP's and suggest ways to improve existing programs and also work together with functional experts to develop programs that achieve the defined learning and business objectives
- Modify, revise, and update the content of existing training programs; creating course materials, to support content delivery and skill evaluations
- Drive your own personal development through training
Requirements
What you’ll need to do this role
- Grade 12/Matric/NQF 4
- Diploma or Degree required in Retail management, business management, or similar
- Minimum of 5 years experience in retail sales
- Minimum of 5 years experience in a management position
- A valid South African drivers license
What we will love about you
- Ethical and professional self-starter with high energy levels
- Excellent planning and organizational skills with a customer centric attitude
- Natural leader with the ability to mentor and inspire
- Deadline and target driven with great attention to detail
- Excellent communication and motivational skills with the ability to communicate at all levels
- Ability to work well under pressure and manage stress effectively
- Adaptable, flexible with loads of initiative
Behaviors we love
- Wow my customer
- Walk in my customers’ shoes
- Deliver on my promises
- Deliver insight-led solutions my customers need
- treat the business as my own
- Take accountability
- Be curious, creative & explore opportunities
- Do it right & at the right time
- play as a team
- Be helpful
- Be inclusive
- Find the fun
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Description
The ideal candidate for this role will be responsible for the overall management and day to day operations of the homechoice Showroom Retail Space
What you will love doing in this role:
- To manage sales objectives and operational efficiencies
- Stock management in line with stock procedures , customer and visual display stock
- To ensure all instore communication is communicated accurately throughout the showroom
- Cash management
- Execution and implementation of monthly promotion and displays
- Security – management of store and well-being of staff
- To ensure all category specialists are fully trained
- Ensure that monthly intake and NSV targets are achieved
- To ensure that an exceptional customer experience is consistently achieved
- Stockroom management , minimizing GRs and cancellations
- Manage housekeeping
- Daily/Weekly/Monthly Reporting
- People Management
- Project Management
Requirements
What you'll need to do this role
- A relevant tertiary qualification – Sales & Marketing
- Minimum of 5 years’ working experience within retail industry
- Working in the homewares retail industry would be highly advantageous
- Minimum of 5 years’ experience in leading a team within a sales target driven environment
- Experience using MS Office packages
- Must be available to work shifts, weekends and public holidays
- Clear credit and criminal record
What we will love about you
- Ethical and professional self-starter with high energy levels
- Excellent planning and organizational skills with a customer centric attitude
- Natural leader with the ability to mentor and inspire
- Deadline and target driven with great attention to detail
- Excellent communication and motivational skills with the ability to communicate at all levels
- Ability to work well under pressure and manage stress effectively
- Adaptable, flexible with loads of initiative
Behaviours we love
- Wow my customer
- Walk in my customers’ shoes
- Deliver on my promises
- Deliver insight-led solutions my customers need
- Treat the business as my own
- Take accountability
- Be curious, creative & explore opportunities
- Do it right & at the right time
- Play as a team
- Be helpful
- Be inclusive
- Find the fun
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Description
homechoice is a leading South African homeware retailer. For over 35 years we’ve helped our customers create beautiful homes they love with an innovative range of quality products they can afford.
The ideal candidate for this role will be responsible to assist the Retail Financial Manager with providing the business with a sound system of performance management and to continuously optimise profit performance by providing the necessary decision-making framework and support.
What you will love doing in this role
- Responsible for monthly, quarterly and annual management reporting to enable effective commercial decision making by the business
- Ensure budget & forecast variances are analysed and recommendations are made to correct or improve company performance
- Assist the Retail Financial Manager with input into the annual budgeting and forecasting process
- Ensure key pieces of analysis are performed on areas of risk or opportunity within the business and that the financial levers are understood and communicated to the business together with clear recommendations
- Continuously review strategic business initiatives to ensure that they meet the required profitability expectations
- Identify cost management opportunities (processes or expenses) for ensuring improved profitability and sustainable returns for the business
- Support business partners with their various ad hoc requests for required management reporting and analyses
- Play an effective role in the broader Finance team to ensure collaboration and communication between the functional areas
Requirements
What you'll need to do this role
- Relevant Financial qualification – BComm
- Proven working knowledge and experience in developing and producing clear financial management information
- Experience in developing and interpreting financial models to define key profit drivers
- Extensive experience in analysing financial information and ability to make clear recommendations for improvement
- Proficient in MS Office with advanced Excel
What we will love about you
- Analytical self-starter with decisive judgment and a strong commercial acumen
- High attention to detail in terms of accuracy, report presentation and standardized formatting
- Structured and well organized individual who enjoys taking ownership
- Strong interpersonal skills with ability to communicate complex matters both verbally and in writing at all levels
- Work well within a fast-paced environment with multiple, competing priorities
- Leadership potential with the ability to inspire and motivate others
- Effectively make use of latest decision support technologies & tools
Behaviours we love
- Wow my customer
- Walk in my customers’ shoes
- Deliver on my promises
- Deliver insight-led solutions my customers need
- treat the business as my own
- Take accountability
- Be curious, creative & explore opportunities
- Do it right & at the right time
- play as a team
- Be helpful
- Be inclusive
- Find the fun
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Description
homechoice is a leading South African homeware retailer. For over 35 years we’ve helped our customers create beautiful homes they love with an innovative range of quality products they can afford.
Are you a confident, analytical and experienced campaign marketing planner who has had proven success in accurately forecast and plan investment and sales to acquire customers and maximize ROI to meet business growth objectives? If yes - then here is your next challenge!
What you will love doing in this role
- Manage the marketing planning and reporting in Non-Targeted Acquisition portfolio.
- Set key metric targets and implement plans to achieve the metrics. Primary metrics include sales, adspend efficiency, and new name acquisition.
- Accurately forecast and develop a campaign sales plan and budget to provide the business with a clear roadmap to meet financial objectives
- Ensure trends are monitored with changes identified timeously for re-forecasting and adjust accordingly
- Provide insightful reporting & analysis for weekly sales, monthly management reports, marketing reviews, quarterly conceptual, and ad hoc requests
- Analyze trends relating to key variables within campaigns and put forward proposals for improvement
- Increase customer demand and basket size to deliver intake targets and drive organic growth through innovation
- Engage and challenge the different business units to improve conversion from Intake to net sales (NSV) by achieving conversion objectives within the sales pipeline
- Monitor campaigns and channel performance to achieve NSV, taking proactive actions to improve any underperformance
- Leverage relationships with merchandise and operations for great marketing offers and incentives to drive customer demand
- Collaborate with the data science and customer analytics teams to develop insight-led campaign segmentation strategies to achieve customer growth
- Work closely with the operational teams to achieve business objectives in line with the campaign plan in the relevant channels
Requirements
What you'll need to do this role
- A Business Science / BCom / Finance / Stats / Marketing Degree and/or CIMA qualification
- Minimum of 2 years’ experience planning (preferably within a retail/marketing environment)
- Passionate about data, insights, and analytics with a creative flare
- Excellent cross-functional team management skills
- Advanced Microsoft Excel skills
Behaviours we love
- Wow my customers
- Walk in my customers’ shoes
- Deliver on my promises
- Deliver insight-led solutions my customers need
- Treat the business as my own
- Take accountability
- Be curious, creative & explore opportunities
- Do it right & at the right time
- Play as a team
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Description
The ideal candidate for this role will be responsible for converting customers visiting the showroom into a sale through tangible product demonstration meeting the sales targets and for facilitating order captures, documentation gathering and administration. You will need to ascertain our customers immediate need and have clear direction on product pricing and offers as aligned to catalogue to be able to sell features and benefits of each product and category. You will also provide customer query resolution as well as capture customer payments and refunds / credits.
What you will love doing in this role
- Enhancing the customers interaction through a positive sales & service experience
- Manage the customer journey account opening and order processing
- Product knowledge and pricing management
- Provide an exceptional customer experience
- Adhere to quality standards
- General housekeeping
- WFS Feedback
- Stock management
- administration & Reporting
Requirements
What you’ll need to do this role
- Grade 12/Matric (Minimum Required)
- 1 years’ minimum experience in retail
- Must be available to work shifts, weekends and public holidays
- Working in the homewares retail industry would be advantageous
What we will love about you
- Energetic with a positive attitude
- Persuasive skills
- Ability to work independently as well as within a team
- Excellent communication skills
- Good analytical ability and attention to detail
- Resilient and change orientated
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Description
This role will be ideal for a candidate who can telephonically market/sell our company’s wide range of products to new and existing customers, ensuring that you meet business objectives whilst maintaining a high level of customer satisfaction
What you will love doing in this role:
- Meeting sales objectives and revenue targets
- Ensure that the agreed sales and revenue targets are achieved in line with business requirements
- Meet operational and quality efficiencies
- Consistently reach performance targets and standards relating to productivity, adherence, turnaround time, and quality
- Provide an exceptional customer experience
- Accurate capturing of customer information
- Present, promote, and sell products/services in accordance with agreed processes and procedures
- Ensure a professional, polite, and efficient service is offered by acting as an ambassador
- Adaptable with the ability to respond positively to working within a pressurized environment
- Handle objections appropriately to ensure that positive results are achieved whilst maintaining customer satisfaction.
- Present products to potential customers who meet qualifying criteria
Requirements
What you’ll need to do this role:
- Matric / Grade 12 (Required)
- Minimum of 2-3 year’s sales/telemarketing (outbound) experience within a Contact Centre (Required)
- Must be computer literate (Email, Internet, Word, and Excel)
- Excellent communication skills (verbal and written)
- Excellent telephone etiquette
- Sound understanding of a dialler system and functions
- Target-driven with the ability to sustain high-performance consistently
- A clear understanding of a contact centre environment
- A sound understanding of contact centre metrics and how these are used to review performance to achieve the right results.
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Description
homechoice is a leading South African homeware retailer. For over 35 years we’ve helped our customers create beautiful homes they love with an innovative range of quality products they can afford.
To partner with Executives and the business to achieve its strategic objectives. Act as an effective HR business partner and provide strategic and tactical HR guidance and support.
What you will love doing in this role
- Translate the HR strategy into actionable plans with measurable outcomes and facilitate the development of best practices for operational excellence.
- Collaborate with senior management and key stakeholders to implement strategies that attract, retain, develop, and incentivize employees to meet evolving business needs.
- Foster a skilled workforce and positive workplace environment to become an Employer of Choice and drive high-performance organization.
- Ensure that all HR practices comply with legislative requirements and promote fair employment relationships.
- Continually measure the success of people management strategy and solutions in contributing to the achievement of business objectives and interpret these results to inform future actions.
- Engage with internal and external stakeholders to cultivate strategic business partnerships and align future plans with emerging trends.
- Partner with business units to understand key performance issues and objectives, aligning workforce needs with current and future business challenges.
- Work with HR COE functions to develop and implement best practice people management solutions and coach business unit managers in their implementation to realize business benefits.
- Interpret key HR metrics and insights that are important for business partners and provide regular feedback to add value to, and guide business decisions.
- Develop and manage policies, procedures, and practices for effectively managing employees in the organisation and ensuring compliance.
- Oversee and coordinate HR business partners and support COE areas to ensure the smooth delivery of HR services and initiatives throughout the organization.
- Oversee talent management and recruitment for the entire business unit to ensure the hiring of appropriately skilled staff for key positions.
- Collaborate with the business to identify and implement cost-saving measures, ensuring the organization's sustained profitability.
- Encourage and reinforce the organisation's values through driving Pulse Survey action plans and leadership principles and philosophy.
- Act as a change agent by delivering clear and effective communication to foster understanding of change, thereby securing stakeholder buy-in.
- Set objectives and provide guidance within the designated area. Supervise performance, implement HR processes, drive operational excellence, and foster a culture of high performance and accountability aligned with company values.
- Ensure equality and non-discrimination in HR processes, represent management on EE committees, develop and implement EE plans, report annually, and coordinate consultation processes and legislative reporting.
- Manage budgets and monitor expenses ensuring expenditure is within approved budgets.
- Ensure compliance with all Safety, Health, Environmental and all other applicable regulatory statutes, and all other safety and quality processes for the area of responsibility/work.
Requirements
What you'll need to do this role
- Relevant Human Resources related Bachelor's Degree (3 years) / NQF level 7
- A postgraduate leadership or business management-related qualification would be highly beneficial
- Human Resources experience at a senior management level of at least 8 years
- Direct Retail and/or Credit Operations experience (non-negotiable)
Behavioural Competencies
- Insights driven
- Influential
- Intuitive
- Innovative
- Accountability
Leadership Competencies
- Strategy Focused
- Building Trust
- Collaboration
- Decision-making/Problem-solving
- Facilitating change
Technical Competencies
- Providing expert advice
- Communication
- Cross-functional awareness
- Customer focused
Behaviours we love
- Wow my customer
- Walk in my customers’ shoes
- Deliver on my promises
- Deliver insight-led solutions my customers need
- treat the business as my own
- Take accountability
- Be curious, creative & explore opportunities
- Do it right & at the right time
- play as a team
- Be helpful
- Be inclusive
- Find the fun
Method of Application
Use the link(s) below to apply on company website.
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