Latest Jobs at FirstRand Group

Job Description

The Fleet Managed Maintenance Contact Centre Team Leader supervises a team to resolve queries and complete administration duties The incumbent ensures the team reaches target by monitoring individual performance on a constant basis and coaches the team to give constant real-time support in terms of query resolution The incumbent must be knowledgeable on all aspects of the Fleet products, processes and systems and be able to work effectively with clients and merchants An important function of the role is to support the Fleet Maintenance Manager 

• Manages and reports on cost usage that reflects delivery of planned work within agreed parameters
• Promotes diversity within the team
• Manages productivity standards, the abandoned call rate, overall call quality and service level of the team
• Provides an advisory service and consults with business in order to recommend controls and processes to ensure legislative compliance
• Promotes teamwork amongst peers and team members
• Participates in planned activities that are appropriate for own and staff development
• Manages people performance in the area of responsibility
• Manages the business processes for area of responsibility
• Ensures continuous process improvement to enable effective operational processes
• Ensures an efficient level of administration and query resolution
• Creates solutions to meet customer demands

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Job Description

To plan, direct and coordinate a program of projects to ensure program goals are met and that projects are executed as expected.

Are you someone who can: 

• Prepares all monthly, quarterly, and annual compliance governance reports.
• Prepares the Quarterly R&C CRO report in conjunction with two (2) other reporting stakeholders.
• Responsible for driving and completing Annual BCBS 239 deliverables (includes Annual Resource Adequacy Assessment; Data flow updates; tracking Archer).
• Responsible for filtering any reporting requirements and changes from Group down to sub-segment.
• Ability to ingest large volumes of information from numerous reports, identify relevant matters for escalation, as well as attending compliance committees to gather information)
• Understand risk appetites and ability to assess risk profile.

You will be an ideal candidate if you: 

• Have an appropriate bachelor’s degree compatible with Compliance (such as Law, Commerce, Risk).
• Hold the Compliance Practitioner (CPrac) designation, or a Diploma in compliance.
• Have 3 to 5 years of experience in a similar environment, of which 1 to 2 years ideally at junior specialist level.

You will have access to: 

• Opportunities to network and collaborate.
• Diverse products and services, and exposure to multiple stakeholders.
• Opportunities to innovate and drive data driven platform solutions.

We can be a match if you are:  

• Curious & courageous - you're driven by always wanting to know more and learn more and you're brave enough to.
• Obsessed with mastery - you know what it takes to become good at what you do and are constantly pushing yourself to do it.

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Job Description

• To assist in proactively managing a portfolio of affluent clients with a team of Private Bankers through provision of analysis, research, sales and service fulfilment with the intent of identifying additional opportunities for banking new clients and growing a portfolio of existing clients through effective stakeholder management
• Contribute to a culture of service excellence, which builds positive relationships and provides opportunity for feedback and exceptional service
• Understand and market all financial services solutions within the relevant business offering
• Assist with profit growth for the business through
• Ensure effective management of the leads pipeline
• Develop, encourage and nurture collaborative relationships within FNB and/or across the FRG
• Continuously assess own performance, seek timely and clear feedback and request training where appropriate
• Contribute to innovation by finding faster and more accurate ways of working
• Provide an efficient administration service through careful and timeous planning, reporting and updating of all relevant information
• Develop and manage key stakeholder relationships that enable achievement of operational objectives
• Deliver exceptional and high quality service that exceeds customers expectations through proactive, innovative and appropriate solutions
• Act responsibly with work related resources in order to contribute to cost containment
• Ensure growth and increase in customer base by ensuring the management of existing clients, generates new leads and grows active customer account base
• Comply with relevant statutory, legislative, policy and governance requirements as well as set processes and procedures related to area of specialization
• Provide sound services and recommendations based on customer and client needs, current information and trends
• Achieve expected financial targets and uphold associated service levels

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Job Description

To provide IT expertise and support in accordance with agreed framework of programming standards. To develop, maintain and enhance existing systems as per required specifications and to provide input into programming standards

• Increase operational efficiency and suggest solutions to enhance cost effectiveness by removal of duplicated processes.
• Deliver exceptional service that exceeds customers’ expectations through proactive, innovative and appropriate solutions by resolving queries fast end effectively.
• Implements system enhancements by addressing specific business needs and resolving queries.
• Code, compile, test and implement applications.  Support development environments.
• Comply, understand and implement all steps within IT development and meet governance in terms of legislative and audit requirements during programming execution.
• Mitigate potential risks within the IT programming environment by complying with technology business policy and process requirements (SDLC and change / release management process definition) to ensure operational performance.
• Minimise system defects by ensuring minimisation of recurring problems from a functional and performance perspective.
• Ensure accurate verification of systems post change.
• Manage programming incidents to provide efficient support, aligned to SLA's and agreed standards.
• Continuously assess own performance, seek timely and clear feedback and request training where appropriate and needed.

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Job Description

To strategically and operationally manage and grow a portfolio of high revenue generating clients. These responsibilities include the key relationship management of these key clients, seeking, identifying and exploiting business opportunities for the bank and growing the portfolio through the acquisition of new clients. Success will be measured through client satisfaction levels, financial performance of the portfolio, sound governance and new client acquisition.

• Manage cost to income to increase profitability and efficiencies for the business.
• Enhance business performance and profitability.
• Drive customer service delivery goal achievement in line with predefined standards and in support of operational objectives.
• Ensure growth and increase in customer base by ensuring that the team manages existing clients, generates new leads and grows active customer account base.
• Develop and manage key stakeholder relationships that enable achievement of operational objectives.
• Drive the achievement of customer migration by recommending solutions and improving efficiencies
• Set tactical goals and optmise the use of the people, finances and technologies in order to realize those goals.
• Define a sales strategy and delivery plans in support of the strategic business objectives
• Assess and evaluate credit applications in accordance with the Banks Credit Policy and within set time frames.
•  Ensure compliance to legislative and audit requirements and adherence to relevant processes.
• Compile reports that track progress and guide business to make informed decisions.
• Ensure compliance to legislative and audit requirements and adherence to relevant processes.
• Continuously assess own performance, seek timely and clear feedback and request training where appropriate.
• Manage people by executing line manager responsibilities and create an environment that encourages employee growth and performance excellence.

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Job Description

To strategically and operationally manage and grow a portfolio of high revenue generating clients. These responsibilities include the key relationship management of these key clients, seeking, identifying and exploiting business opportunities for the bank and growing the portfolio through the acquisition of new clients. Success will be measured through client satisfaction levels, financial performance of the portfolio, sound governance and new client acquisition.

• Manage cost to income to increase profitability and efficiencies for the business.
• Enhance business performance and profitability.
• Drive customer service delivery goal achievement in line with predefined standards and in support of operational objectives.
• Ensure growth and increase in customer base by ensuring that the team manages existing clients, generates new leads and grows active customer account base.
• Develop and manage key stakeholder relationships that enable achievement of operational objectives.
• Drive the achievement of customer migration by recommending solutions and improving efficiencies
• Set tactical goals and optmise the use of the people, finances and technologies in order to realize those goals.
• Define a sales strategy and delivery plans in support of the strategic business objectives
• Assess and evaluate credit applications in accordance with the Banks Credit Policy and within set time frames.
•  Ensure compliance to legislative and audit requirements and adherence to relevant processes.
• Compile reports that track progress and guide business to make informed decisions.
• Ensure compliance to legislative and audit requirements and adherence to relevant processes.
• Continuously assess own performance, seek timely and clear feedback and request training where appropriate.
• Manage people by executing line manager responsibilities and create an environment that encourages employee growth and performance excellence.

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Are you someone who can:

• Manage a portfolio of umbrella fund clients participating in the FNB Umbrella Fund
• Provide input into client servicing strategy
• Ongoing review of fund structure and group risk arrangements
• Monitor onboarding process of new clients
• Monitoring section 14 transfers
• Conduct member presentations
• Responsible for client retention
• Where required, attend management committee meetings, as well as the preparation of agendas and minutes.
• Provide ongoing support to financial advisors on all aspects related to the FNB Umbrella Fund
• Manage and resolve complaints
• Knowledge of changes in legislation impacting the employee benefits environment
• Knowledge of group risk benefit arrangements
• Responsible for annual rate and fee review

You will be an ideal candidate if you:

• Relevant Degree – NQF Level 7
• Must have the following sub-categories: 1.7 Pension Fund Benefits, 1.1 Long Term insurance Subcategory A, 1.3 Long Term insurance Subcategory B1 and 1.22 Long Term insurance Subcategory B2
• Min 5 years’ experience in Employee Benefits, ideally in a retirement fund consulting role
• FAIS accredited (not acting under supervision)
• CFP an advantage (but not required)
• Person must not be an unrehabilitated insolvent. In accordance with National Credit Act (NCA) candidates applying for this role will require a credit record check

You will have access to: 

• Opportunities to network and collaborate
• A challenging working environment that is progressive and agile
• Opportunities to innovate where iniative is taken and owned end to end

We can be a match if you are: 

• Adaptable and curious
• Analyse complex data sets
• Thrive in a collaborative environment

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Job Description

To assist artisans with repairs and planned and preventative maintenance to ensure tools and supplies used on work site are available

• Demonstrate cost consciousness and awareness of personal contribution to costs and productivity 
• Identify and escalate potential risks that may lead to increased costs 
• Prevent wastage and identify process improvements to contain and reduce costs 
• Establish relationships with relevant individuals and departments to deliver on work expectations  
• Adhere to relevant service level agreements to build trust in the relationship
• Produce high quality work by adhering to predefined standards and procedures and in accordance with compliance and governance standards 
• Work with enhanced processes and procedures to maintain operational efficiencies 
• Deliver work in an accurate manner to ensure consistent results  
• Draw on knowledge and experience to identify and develop solutions that lead to improved service delivery and quality 
• Adhere to quality standards, turnaround times and Company policies and procedures  
• Complete relevant administration, reporting and updating of information accurately and on time 
• Execute own work in accordance with the organisational values and code of ethics 
• Comply with and adhere to identified governance and compliance standards and escalate problems for investigation and resolution 
• Identify and escalate risk as normal part of work 
• Seek out regular performance feedback and put actions in place to improve and enhance performance 
• Identify activities to address own development gaps
• Create own personal development plan and review plan with team leader or manager
• Identify and utilise opportunities to assess and improve own performance 
• Keep abreast of learning opportunities, changing products and trends 
• Contribute to teamwork and inclusivity by working together to achieve team goals 
• Value individual contributions and respect diversity in the team 
• Share information and knowledge that benefit the team

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Job Description

To assist the Technical Manager with building operations and coordinate planned and reactive maintenance on allocated portfolio, ensuring efficient operation of facilities and equipment

• Identify, control and escalate potential risks which may lead to increased costs by reducing consumption (water or electricity); Reduce failures on essential equipment.
• Manage costs / expenses within approved budget to achieve cost efficiencies.
• Estimate cost of labour and materials for work orders and obtain competitive prices for equipment and supplies needed.
• Ensure that client queries and technical queries are dealt with proactively and accurately, within the agreed turn-around times and that responses are of a high quality and be available for 24hrs standby for emergencies.
• Handle internal and external clients with a high degree of tolerance, diplomacy and tact.
• Perform routine troubleshooting, inspection, maintenance and repair of equipment on premises.
• Troubleshoot, test and replace circuits, coordinate emergency repairs and large complex projects
• Interpret blueprints, drawings, sketches and work orders to others.
• Provide an efficient administration service through careful and timeous planning, reporting and updating of all related information.
• Maintain various records related to labour, materials and work orders.
• Support of quality and compliance standards in business processes by regular inspections and documentation filed; No incidents recorded.
• Manage own development to increase own competencies.

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Job Description

• Provide efficient and effective administration support to ensure the smooth running of a functional area
• Managing costs / expenses within approved budget to achieve cost efficiencies
• Deliver exceptional service that exceeds customers expectations through proactive, innovative and appropriate solutions
• Resolve all customer queries efficiently, and within agreed timelines
• Maintain an efficient electronic tracking and monitoring processes on all activities and timelines for administrative and process support
• Improve business decisions by providing accurate and reliable business intelligence (information) together with analyzing trends and data
• Plan and manage performance, skills development, employment equity, talent and team in order to improve innovation, achieve efficiencies and increase competencies

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Job Description

To provide customers speedy, accurate and efficient processing of their financial transactions  and ensure a memorable customer experience and contribute to the brand of FNB

• Demonstrate cost consciousness and awareness of personal contribution to costs and productivity I
• Identify and escalates potential risks that may lead to increased costs
• Prevent wastage and identify process improvements to contain and reduce costs
• Adhere to Organisational values and service standards and interact with and communicate with customers accordingly
• Ensure first time resolution of customer queries or complaints and take ownership of any requirements and follow up on queries handed over to other parties or areas to ensure delivery on agreed time lines and Service Level Agreements
• Meet set turnaround times while ensuring own availability, reliability and accuracy
• Propose improvements on internal processes that impacts service levels and customer satisfaction within area of accountability
• Ensure own product knowledge and guidance provided is technically accurate and collects feedback to help improve customer service
• Establish relationships with relevant individuals and departments to deliver on work expectations
• Adhere to relevant service level agreements to build trust in the relationship
• Execute own work in accordance with the organisational values and code of ethics
• Comply with and adhere to identified governance and compliance standards and escalate problems for investigation and resolution
• Identify and escalate risk as normal part of work
• Produce high quality work by adhering to predefined standards and procedures and in accordance with compliance and governance standards
• Work with enhanced processes and procedures to maintain operational efficiencies
• Deliver work in an accurate manner to ensure consistent results
• Draw on knowledge and experience to identify and develop solutions that leads to improved service delivery and quality
• Adhere to quality standards, turnaround times and Company policies and procedures
• Complete relevant administration, reporting and updating of information accurately and on time
• Seek out regular performance feedback and put actions in place to improve and enhance performance Identify activities to address own development gaps
• Create own personal development plan and review plan with team leader or manager
• Understand which competencies and skills are required to be mastered to ensure personal development and performance
• Keep abreast of learning opportunities, changing products and trends