Latest Job Roles at Shoprite Group of Companies

Purpose of the Job    

• Are you passionate about providing excellent customer service and exceeding sales targets? Do you have a proven track record of meeting and exceeding sales goals while maintaining strong customer relationships? If so, we want you to join our team at OK Furniture!
• As a Sales Representative, you will be responsible for providing exceptional customer service to our valued clients while also exceeding sales targets. You will build strong relationships with customers, understand their needs, and provide personalized solutions to meet their requirements. You will also be responsible for driving sales in our stores and maintaining a high level of product knowledge to assist customers in making informed decisions.

Job Objectives    
Responsibilities include:

• Providing exceptional customer service and building strong relationships with clients
• Meeting and exceeding sales targets on a consistent basis
• Maintaining a high level of product knowledge to assist clients in making informed decisions
• Participating in promotional events, campaigns, and initiatives to drive sales
• Maintaining accurate sales records and reports
• Maintaining excellent store presentation and merchandising standards

Qualifications    

• Minimum of Matric Certificate or equivalent
• Proven track record in sales and customer service

Experience    

• Product knowledge and industry experience is a plus

Knowledge and Skills    

• Strong interpersonal and communication skills
• Ability to work in a team environment
• Willingness to work retail hours

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Purpose of the Job    

• The purpose of the Internal Communications Specialist: Digital role is to support the delivery of the internal communications strategy by bringing the organisation’s vision, mission and goals to life in a creative and engaging way across all internal digital channels (including the intranet and employee mobile application platform). The role translates the internal communication strategy into key messages, develops initiatives in support of those strategies, and executes programmes that create excitement and drive engagement. The Internal Communications Specialist: Digital role works across teams to communicate and promote important information and is therefore a natural communicator with strong interpersonal skills and the ability to deliver tactical plans. 

Job Objectives    
Source, develop and create content across all digital channels, working alongside internal and external stakeholders to ensure content produced is relevant, compelling and engaging.  

Review, edit, proofread and quality assure all communications, ensuring a consistent quality of branding related content is delivered.  

Source and coordinate the production of brand collateral and assets by working with marketing, vendors and other external partners to support the articulation of key messages. 

Optimise and maintain all digital channels, ensuring the structure, content, look and feel enhances the employee experience.  

Plan and organise the internal digital calendar, ensuring all related activities for the calendar year are implemented to inform and engage employees on prioritised and agreed organisational topics, themes and narratives.? 

Respond to communication requests from internal stakeholders, developing compelling messages and communicating through appropriate channels within specified timelines. 

Work with internal stakeholders and subject matter experts to gather and maintain content for communications, features and stories.  

Work collaboratively with the broader Corporate Communications teams to mine for content that can be tailored and repurposed for a broader audience.  

Develop materials and presentations to support all internal communication requirements, including the CEO’s internal communication programme. 

Support with the planning and rollout of other internal communication related events including meetings, webcasts or information sessions for employees.  

Support internal communication champions to align and cascade messaging across the organisation.??

Respond to messages from communication mailboxes in a timely and efficient manner.

Qualifications    

• Degree or Diploma in Communications, Marketing or a related field - (essential). 

Experience    

• +2 years’ experience in a communications specialist or similar role, executing communication strategies and plans across a variety of channels and platforms, and creating content that demonstrates an understanding of messaging, positioning and stakeholder needs – (essential). 
• Understanding of employee engagement strategies and translating these into meaningful experiences - (essential).? 
• Experience working with digital?communication channels including intranet and employee mobile applications – (essential).? 

Knowledge and Skills    

• Strong proficiency in Microsoft Office 365, including SharePoint Online – (essential). 
• Experience in a retail environment – (desired). 

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Purpose of the Job    

• The purpose of the role is to perform testing activities of a relatively complex nature, in order to ensure the successful implementation of business solutions.
• The role designs, develops and administers a series of intricate tests and evaluations that identify any potential issues with a product before its general release, including defect fixes, functional and non-functional testing, system enhancements, new applications, fixes for incidents and disaster recovery testing (includes changes to systems or business products).  
• The role verifies and validates that the intended solution meets stated requirements and specifications that guided its design and development, and that they work within required standards and frameworks.
• The role provides technical support relating to testing and evaluations on medium to high complexity projects and works in close collaboration with project, testing and functional teams across the business to deliver client application support and ensure IT operations run smoothly. The role executes operational processes of medium to high complexity and scale.
• The role executes operational processes of medium to high complexity and scale.

Job Objectives    
Coordinate and execute Test case generation and review (medium to high complexity and scale):

• Work alongside the Test Manager / Senior Test Analyst, and the Application specialist to identify what to test by translating functional and business requirement specifications into testable test plans and test cases.
• Identify and document key test scenarios and cases of high complexity and scale.
• Determine test prerequisites, test criteria, and record expected results.
• Review final test cases with Test Lead / Test Manager and obtain sign-off. 

Test prerequisites compilation:

• Identify and obtain required test materials (test data), and the required test environment
• Ensure test environment setup (i.e., test server access and test logins), and prepare test results pack for results recording and sign-off.
• Review final test cases with Test Manager and obtain sign-off. 

Test execution and recording: 

• Follow the written test case/ specification & record test results. 
• Compare actual results against expected results. 
• Record pass/fail status of each test case. 
• Report, record and assign defects identified.
• Retest and update on fixed defects. 
• Execute regression tests on more complex projects.
• Maintain the test environments by performing end to end system testing, also performance testing in some cases on more complex projects. 

Maintenance of high quality and accuracy:

• Understand the applications under test and ensure that it meets the necessary expectations as defined by business. 
• Execute Quality Assurance of all relevant testing activities. 
• Maintenance of test documentations to reflect current system operations. Identify opportunities for continuous improvement. Support Test Analysts I to ensure accurate test documentation.
• Support improvement of testing process and initiatives.

Ensure Test status updates:

• Provide feedback to the development team and ensure the work is carried out in accordance with the schedule and the quality requirements. 
• Inform Test Lead / Management of any negative trends in the quality of software in pre- and post-production. 
• Provide estimates and feedback to the Test Lead for project scheduling purposes. 
• Ensure effective communication with key stakeholders. 
• Prepare input to and maintain test tracking report on more complex projects. 

Test closure activities:

• Ensure test completion on more complex projects - no outstanding high-risk issues, defect have been fixed and retested or deferred or accepted as permanent restrictions. 
• Handover test artifacts to people who need it in the future, e.g., maintenance or support teams. 
• Participate in more complex project retrospectives and contribute and document lessons learned. 
• Archive test work products, like test results, test logs, test status reports etc.

Qualifications    

• Degree or Diploma in Information Technology or a related field.  
• Formal software testing training (e.g., ISEB, ISTQB CTFL). 
• Advanced testing certified (e.g., ISTQB CTAL)

Experience    

• +4 years’ experience as a Senior Test Analyst with demonstrable experience with manual testing, SQL experience and testing in an Agile environment.  
• Strong knowledge of functional testing, system testing, integration testing, regression testing.  
• Thorough knowledge of structured test methods and processes. 
• Proven experience of testing complex user interfaces. 
• Excellent understanding of testing concepts and the role of QA within Agile development methodology / Scrum management techniques.  
• Experience with API testing, Automated testing tools and Remedy or similar CM experience.  
• Testing experience in a retail environment. 
• Knowledge of systems performance testing, user acceptance testing.
• Experience of testing using an automated test tool such as QC and QTP/Selenium/Test Complete/Robot Framework or any other.

Knowledge and Skills    

• Collaborative partner – Builds strong relationships with stakeholders while driving cross functional work teams and projects. Open, honest and direct, comfortable giving and receiving constructive feedback. Thinks and acts independently as well as collaboratively.
• Strong technical orientation with the ability to translate functional requirements into technical requirements. Is curious and adaptable and able to quickly apply new insights and learnings.  
• Analytical and pragmatic with a fine eye for detail. Readily grasps new concepts and information, investigates various courses of action and integrates multiple sources of data to diagnose and troubleshoot issues. Is detailed and critically explores issues to identify root causes and appropriate solutions.
• Innovative and solution-orientated – Thinks outside of the box. Sound judgment, quick decision-making, and the ability to generate solutions that serve the flow of work and meeting deadlines. 
• Results-driven - Proactively drives results, setting stretch goals for self and others, while remaining focused and working tenaciously to meeting and exceeding expectations within quality standards.  
• Planning and organising – Able to timeously and efficiently prioritise and execute multiple and competing demands in a fast-paced environment. Identifies urgent and important tasks / priorities to ensure delivery. 
• Business acumen - Understands how business operates and the issues and risks that drive technological success and impact commercial viability.
• Communication skills – Communicates effectively while being able to convert complex concepts into well-articulated messages. Adopts a range of influencing styles to facilitate and deal with challenges internally and externally. 
• Team Collaboration Skills: Creates a safe team environment that promotes acceptance of failure; strong understanding when and how to include different parties; actively encourages people to live company values.
• Stakeholder Management Skills: Embodies "one team" attitude with key stakeholders; proactively works with stakeholders to support them in resolving roadblocks to ensure results are delivered.
• Flexible and resilient – Able to work in a fast-paced environment, balancing multiple and competing priorities while managing ambiguity and adapting as the business evolves. 
• Digital centric and savvy - Passionate about the possibilities of digital technologies and its value for the business. A self-starter who can come up to speed quickly on our applications, technologies, and processes.  

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Purpose of the Job    

• OK Furniture, a division of the Shoprite Group, Africa's largest retailer, currently has excellent opportunies available to join our Admin team. This opportuntiy will have you operating in a fast-paced furniture retail environment If you can adapt at identifying and meeting customers needs,To take full responsibility for the accuracy of the Stock Ledger at store level. then this is the role for you.

Job Objectives    

• To analyse and identify problems / exceptions related to maintaining an accurate Stock Ledger and take action to correct these.
• To ensure that all stock movement are accounted for accurately and timeously.
• To ensure that all Service Department production is captured on Blue Cube.
• To ensure in-stock status at all time.
• To ensure that management receiving checks are done on a daily basis.

Qualifications    

• National Senior Certificate

Desirable

• Admin and Sales Management training
• Trainee Manager Training
• Cost control diploma

Experience    

• 1-2 year related experience. Retail or Furniture environment desirable.

Knowledge and Skills    

• 6-12 month Retail Furniture operations knowledge desirable

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Purpose of the Job    

• To produce items on the menu, stock replenishment, end product display. Supervise staff. Develop and monitor food and labour budget for the department. Maintain the highest professional food quality, sanitation and service standards.

Job Objectives    

• Stock Management
• Meal Preparation
• Quality and Hygiene Control
• Team Management
• Administration / General
• Customer Service

Qualifications    

Essential

• Relevant 1 year tertiary qualification (degree/ diploma) in Catering and Food Service Management (e.g. Capsicum).
• Health & safety and food hygiene certificates

Desirable

• Certificate of completion from trade school
• First Aid Qualification
• Experience    Essential
• Experience as a chef
• Team Management

Desirable

• Experience cooking bistro type environment
• Work scheduling
• Stock taking
• Knowledge and Skills    Essential
• An understanding of produce and ingredients.
• Relevant legislation regarding food health and safety.
• Food preparation and food service management methods and techniques.
• Food values, nutrition and uses for left over food
• Health Hazards in food preparation and service and precautionary measures

Desirable

• Retail knowledge
• Scheduling
• Planning and modifying menus

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Purpose of the Job    

• The purpose of the IT Finance Administrator is to accurately process and effectively reconcile complex accounts.  This role is part of the financial accounts team that provides administrative support to the IT function, whilst applying financial reconciliation knowledge to support the department’s objectives for sound financial management. 

Job Objectives    

• Account for and reconcile all transactions and records.
• Prepare for and ensure that all the required transactional data (including month-end journals), are received on time and accurately captured into the ledger and processed, whilst maintaining inflexible deadlines.
• To identify and allocate all members liable (for customers) accounts.
• Review Month-Age Analysis and action the necessary corrective measures to limit doubtful debt. 
• Ensure transactions are properly recorded and entered the computerized accounting system I.e., SAP Finance.
• Maintain the computerized accounting system and financial files and records. 
• Maintain the accounts receivable systems to ensure complete and accurate records of all funds.
• Maintain and support all pertaining to financial reconciliation. 

Qualifications    

• National Diploma in Financial Accounting or related field 

Experience    

• +1 years’ experience as a Reconciliation Clerk or similar role with in-depth knowledge of reconciling accounts, core administrative support and processing of recon data.
• Knowledge of accounting principles including general ledger and journals.
• Practical experience in SAP Finance.
• Demonstrates understanding of high-level accounting and mathematics.
• Practical knowledge of Microsoft365 with a strong proficiency in Microsoft Excel.

Knowledge and Skills    

• Analytical with problem solving skills - examines and integrates multiple sources of numerical data and other information to systematically understand complexities relating to the function and make sound judgement; applies experience and in-depth knowledge to manage complex situations and identifying opportunities. 
• Numerical skills - Ability to reason and apply fundamental numerical concepts such as addition, subtraction, multiplication, and division.
• Detail-oriented and devoted to quality – A natural affinity to details and conscious effort in understanding the cause and effect of a situation whilst displaying a high quality of provided services.
• Results-driven – Efficiently executes priorities tasks and priorities, setting stretch goals for self, while remaining focused and working tenaciously to meeting and exceeding expectations within quality standards.
• Administrative support with planning and organising skills – Able to timeously and efficiently prioritise and execute multiple and competing demands in a fast-paced environment. Identifies urgent and important tasks / priorities to ensure delivery. 
• Communication skills – Effective with verbal and written communication skills. Able to simplify technical concepts relating to the role, and convey messages and ideas to users across organisational levels.
• Ability to work under pressure and under tight time constraints, managing multiple demands while organizing, prioritizing and reordering workload in a rapidly changing and fast-moving environment. 
• Highly ethical with a strong commitment to organizational processes and values, understanding and carefully executing instructions whilst enjoying rewards of complying with organizational values and disapproving of counter-productive work behavior.
• Delivering results and meeting customer expectations - Focuses on customer needs and satisfaction. 

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Purpose of the Job    

• The purpose of the People Delivery Assistant role is to provide support to the Medirite Home Office function portfolio by completing accurate and timeous administrative inputs, checks, and document management/filing services to ensure that all People activities are recorded and traceable. The role also renders additional ad hoc support services as required within the function often beyond administrative functions in terms of supporting other employee interfacing activities related to the People service offering.

Job Objectives    
Employee Centric Delivery

• Providing administrative support across the relevant People function.
• As directed by the People Partner, providing additional People support to various stakeholders to support them in delivering an efficient and effective service to business and employees across the People functions and employee life cycle -i.e. recruitment, payroll-related, benefits-related, wellness, communications, onboarding, exit management, etc.
• Adhering to legislative as required by the functional role.
• Co-coordinating the resolution of queries related to the relevant People function, often communicating on behalf of others and delivering messages to third parties.
• Compiling and updating documents as required.
• Capturing, loading and processing of relevant documents on relevant systems.
• Maintaining filing and recording all required administration on systems for reference and auditing purposes.
• Updating and maintaining People data in accordance with data standards.
• Making use of official templates and systems for correspondence, memos and related administrative activities.
• Updating and maintaining People data in accordance with data standards.
• Liaising with external third parties if required in terms of the People processes within functional area.
• Ongoing screening of incoming correspondence and addressing according to the level of priority for and within the relevant People function.
• Participating in projects and other ad-hoc activities like orientating new employees within the first week of joining.

Financial, Reporting & BI

• Ensuring accuracy in data input and relevant reports as applicable to the business.
• Assisting with compiling basic reports for input to broader People requirements.
• Consolidating basic costs or data as required.

Governance & Compliance

• Ensuring compliance with relevant labour relations frameworks and legislation.
• Ensuring compliance to organisational and legislative governance frameworks and standards including the Health and Safety requirements and POPI Act.
• Managing the identification and mitigation of functional team and administrative risk.

Qualifications    
Essential

• HR degree or HR diploma 

Experience    
Essential

• +1 year in an HR administrative or HR Assistant role with exposure to various aspects of the HR employee lifecycle –delivering HR administration, HR support, and Assistant HR service delivery functions or equivalent role.

Desirable

• HR Experience within the FMCG, retail sector, or similar sector.

Knowledge and Skills    
 Essential Skills

• Highly computer literate with capability in email, MS Office, and related business and communication tools.
• Excellent verbal and written communication skills– fluent in English and at least one other official language.
• Meticulous attention to detail.
• Ability to accurately follow instructions.
• Works well under pressure and meets tight deadlines.
• Effective HR administration and people management skills.

Desirable Knowledge :

• Basic knowledge and application of human resources and industrial relations.
• Working knowledge of SAP.

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Purpose of the Job    

• The purpose of the 2nd Line Support Agent is to timeously and effectively respond to electronic IT user queries through the receipt of incidents reported by Service Desk and the co-ordination of rapid and appropriate responses to restore the IT services as quickly as possible, with the least impact on the Business Operations.
• This role applies knowledge of company IT systems and products to conduct in-depth troubleshooting, analysis and resolution or escalation of the user incidents within established company standards and timelines for ITIL frameworks and Service Level Agreements.
• Furthermore, this role maintains client servicing etiquette and efficiency in a fast-paced environment whilst being adept at handling high volume client incidents and ensures that the client, IT Service Management tools and knowledge database are updated.  

Job Objectives    

• Ensure that the client incident information pertaining to 1st line service desk support escalations is valid, accurate and easy-to-understand. 
• Perform in-depth (2nd line) technical analysis of end-user problems to troubleshoot and resolve incidents in line with standards and timelines for
• ITIL frameworks and Service Level Agreements. 
• Provide high quality service during customer interactions, and ensuring the client is well informed about the problem, resolution timelines and timeous feedback on all stages.  
• Liaise with service desk and application support teams to facilitate incident resolution.  
• Efficiently escalate any unresolved problems or requests to the relevant application support (3rd line support) team with accurate information and problem diagnosis prior to the escalation. 
• Update the logging system according to established standards, procedures and timelines. 
• Manage all incidents within the applicable IT Service Management (i.e., BMC Helix, Jira Service Management, etc.) tools to provide support for a broad range of enterprise technical systems including Retail System SAP and Point of Sale. 
• Ensure tools are available and in place for efficient support. 
• Update the knowledge database for future references according to agreed standards and timelines. 
• Provide input on the need analysis and support for Service Desk Agents training with guidance on efficiently troubleshooting, managing, resolving and closing incidents with minimal escalations. 
• Manage all client communications in an efficient and professional manner and ensure that technical information conveyed is accurate, easy-to understand and detailed for the end-user. 
• Execute all client interactions or communication within established business communications channels and systems (ITSM, emails, chats etc). 
• Continuously communicate incident progress or resolution steps to clients. 

Qualifications    

• Matric / grade 12 certification. 
• A+ or N+ and ITIL 4 Foundation Certification. 
• Service Desk Analyst certification. 
• IT related Diploma / Degree 

Experience    

• +2 Years' experience in general IT operations/support services or similar role with knowledge of 2nd line support service and solid experience resolving and escalating IT related queries within a service desk support environment in a retail context. 
• Experience with IT Service Management tools (I.e., BMC Helix, Jira Service Management, etc.) for incident support. 
• Experience in a Retail / Wholesale / Financial Services industry. 
• Working knowledge of MS Office Suite. 
• Experience with remote support and troubleshooting of incidents related to Point of Sale (POS), SAP, and Microsoft applications. 
• Good understanding of Incident, Knowledge and Problem Management

Knowledge and Skills    

• Strong Technical Proficiency and understanding of services - Understands technical information and a wide range of IT support services to adequately perform on the job and guide customers towards a solution. 
• Service Support and Customer orientated - Committed to providing high-quality customer service. Empathizes with customers and ensures their customer needs are understood, problems timeously resolved, and expectations met and resolving queries as well as leaving a good impression.
• Always thinking of the customer first attitude. 
• Excellent written and verbal communication skills ability to convey information and data clearly, accurately and succinctly with the ability to simplify technical concepts and convey messages and ideas to users across organisational levels. 
• Good problem-solving skills - Comprehends new information to generate insights while proactively investigating courses of action to identify feasible solutions.  
• Well-developed interpersonal skills – able to interact, engage and maintain professional relationships with people at all levels of the corporate structure, and enjoys. Authentic and builds positive rapport with customers.  
• Able to work under pressure, prioritize and balance numerous competing demands in a high-volume, high pressured, fast-paced working environment. 
• Energetic and vibrant, and enjoys working in a dynamic, fast paced environment. 
• Comfortable with change and adapting to different requests.   

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Purpose of the Job    

• The purpose of the Money Market Operations Manager role is to actively grow Shoprite’s Money Market Account share nationally within RSA.
• The role does so by taking accountability for the enabling aspects of the model including the end to-end management of operations for the Money Market Account which has an impact on the In-Store, Business Support, Call Centre, participant, or other stakeholder experience and/or function.
• The role set-up and maintains the appropriate level of oversight in line with targets, KPI’s, Group Policies and Procedures, Banking and Regulatory requirements, including the appropriate risk mitigations.
• The role supports the facilitation of cross functional teams, aligns activities to strategic objectives and provides subject matter expertise pertaining operational process. The MMA Operations Manager is a driven and organised individual, with a passion for providing support, ‘sweating the small stuff’ and making things work well.

Job Objectives    

• Actively manage the national MMA operations portfolio, ensuring business value, sustained community relationships and achievement of sales and services targets. 
• Provide input into the development of the business area tactical strategy in achievement of the overall business strategy
• Develop and implement an operational plan in achievement of business objectives.
• Ensure business process efficiency and improvement management by identifying and directing the analysis of existing processes to       identify gaps and opportunities for improvement to mitigate operational risk and ensure all processes are documented and updated regularly.
• Implement, monitor, and control business processes according to quality standards; policy; and compliance and 
• governance requirements. 
• Work closely with other teams and stakeholders to monitor exceptions, ensure they are resolved promptly and to do analyses and address operational breakdowns and gaps which includes working with the Business, Call Centre, Store, Sales and Compliance to Identify root causes of operational breakdowns and resolve / escalate to relevant stakeholders.
• Ensure the development, alignment, mapping, and implementation of end-to-end processes aligned to the customer journey map. 
• Research, enable and consult on improvements and opportunities to harness technology and platform enablement. Review existing processes and suggest innovative ideas to improve and streamline processes to drive efficiencies and minimise redundancy.
• Monitor customer feedback reports and align processes to maximise efficiencies. 
• Ensure compliance with relevant statutory, legislative, policy and governance requirements in area of accountability. Identify system issues and liaise with Technology /Product teams to remedy, identify opportunities for system enhancement and implement proposed changes. 
• Implement and provide input into the development of governance and compliance procedures and processes within area of specialisation and identify risks. Network and participate in specialist risk forums where required. 
• Provide input into the budget and manage and report on budget usage that reflects delivery of planned work within agreed parameters, and cost reduction initiatives and related metrics. 
• Identify and utilise opportunities within the product operational fulfilment processes and engagements for revenue growth to deliver on sales targets. 
• Ensure that teams in operations maintains a full understanding of both the internal and external customer needs to deliver a quality service. 
• Ensure customer service solutions are aligned to the business operational plan and organizational values and service standards. Communicate how customer service solution will be implemented and secure buy-in from all teams and ensure timeous resolution of customer queries and complaints within the required time frame.
• Ensure product knowledge and advice is technically accurate and ensure that all staff in within your team and those you oversee provide customers and vendors with relevant information to keep them informed of products and service options. 
• Build relationships that allow for the managing of expectations; the sharing of knowledge and diverse insights; and the creation of buy-in by engaging in cross-functional relationships to obtain and to provide work support. 
• Identify development needs and select effective solutions to address own and employee development needs 
• Ensure that each employee prepares a personal development plan that is implemented and reviewed as required 
• Provide on the job coaching and guidance. 
• Manage team delivery against goals in the area of responsibility - manage performance moderation, disciplinary action, recognition, of your teams’ processes in line with HR and Group policies and procedures. 
• Participate in Talent Management practices and processes in line with HR policies and procedures and effective capacity building - skills transfer in specific functions. 

Qualifications    

• Relevant degree or diploma in bachelor’s degree in finance or business Management and Administration or similar

Experience    

• 5 years plus experience in a senior capacity within an operational environment or equivalent with exposure to providing operational support throughout a national distributed network, in a Operational Financial Services, Retail, and/or Banking sector

Knowledge and Skills    

• Good understanding of Operational Risk (AML/TF, FAIS, GCOC, Market Conduct and Code of Banking Practise) 
• RE5 or RE1 – Banking or Insurance  
• CPD and Class of Business 
• Strong proficiency in MS Office 365 
• Ability to travel throughout SA at short notice (holder of a valid South African drivers' license)