Internal Communication Specialist: Digital - Brackenfell at Shoprite Group of Companies

Purpose of the Job    

• The purpose of the Internal Communications Specialist: Digital role is to support the delivery of the internal communications strategy by bringing the organisation’s vision, mission and goals to life in a creative and engaging way across all internal digital channels (including the intranet and employee mobile application platform). The role translates the internal communication strategy into key messages, develops initiatives in support of those strategies, and executes programmes that create excitement and drive engagement. The Internal Communications Specialist: Digital role works across teams to communicate and promote important information and is therefore a natural communicator with strong interpersonal skills and the ability to deliver tactical plans. 

Job Objectives    
Source, develop and create content across all digital channels, working alongside internal and external stakeholders to ensure content produced is relevant, compelling and engaging.  

Review, edit, proofread and quality assure all communications, ensuring a consistent quality of branding related content is delivered.  

Source and coordinate the production of brand collateral and assets by working with marketing, vendors and other external partners to support the articulation of key messages. 

Optimise and maintain all digital channels, ensuring the structure, content, look and feel enhances the employee experience.  

Plan and organise the internal digital calendar, ensuring all related activities for the calendar year are implemented to inform and engage employees on prioritised and agreed organisational topics, themes and narratives.? 

Respond to communication requests from internal stakeholders, developing compelling messages and communicating through appropriate channels within specified timelines. 

Work with internal stakeholders and subject matter experts to gather and maintain content for communications, features and stories.  

Work collaboratively with the broader Corporate Communications teams to mine for content that can be tailored and repurposed for a broader audience.  

Develop materials and presentations to support all internal communication requirements, including the CEO’s internal communication programme. 

Support with the planning and rollout of other internal communication related events including meetings, webcasts or information sessions for employees.  

Support internal communication champions to align and cascade messaging across the organisation.??

Respond to messages from communication mailboxes in a timely and efficient manner.

Qualifications    

• Degree or Diploma in Communications, Marketing or a related field - (essential). 

Experience    

• +2 years’ experience in a communications specialist or similar role, executing communication strategies and plans across a variety of channels and platforms, and creating content that demonstrates an understanding of messaging, positioning and stakeholder needs – (essential). 
• Understanding of employee engagement strategies and translating these into meaningful experiences - (essential).? 
• Experience working with digital?communication channels including intranet and employee mobile applications – (essential).? 

Knowledge and Skills    

• Strong proficiency in Microsoft Office 365, including SharePoint Online – (essential). 
• Experience in a retail environment – (desired).