Fresh Positions at BETSoftware

You Bring:

• Completed BSc Computer Science or National Diploma in IT.
• Solid time management and communication skills essential.
• Experience in designing/optimising MSSQL Databases.
• 3-5 years’ experience in a commercial environment.
• 3+ years’ experience in MSSQL-all aspects.
• Advanced SQL skills and query writing skills.
• Optimisation and fine tuning all aspects of MSSQL.
• Ensuring high data base availability Yes Competencies.
• Microsoft Certified: Azure Database Administrator Associate advantageous.

What You’ll Do:

Database Design:

• Ensure Database design is robust, scalable, and operating optimally.
• Work with other DBAs to make sure that the solutions meet application requirements and performance goals.
• Actively contribute to planning meetings, documentations, and testing.

Database Performance:

• Ensure store procedures are optimised.
• Rollback and disaster recovery management.
• Ensure high DB availability as this has a public facing web front end.
• Work towards a long-term data warehousing solution based on SQL server 2016 Enterprise.
• Support and update existing products.

Monitoring:

• Monitor database performance, implement changes and apply new patches and versions when required.
• Utilise tools and scrips to monitor all aspects of database performance including the underlaying compute, storage, and networking.
• Drive the adoption of processes within the team which consider and meet the expectations of technical throughput rates and responses; processing times; effective resource utilization during operation and where the system or solution ensures maximum operational capacity requirements are met.
• Good Understanding of big data manipulation methodology.
• Use high-speed transaction recovery techniques and backup data.
• Diagnose and troubleshoot database errors.
• Create and manage database reports, visualizations, and dashboards.

Initiative and Innovation:

• Recommend and implement emerging database technologies.
• Take an active involvement in problem resolution and where necessary work after hours to ensure that problems are resolved.
• Show foresight to prevent errors or delays in projects.
• Demonstrate initiative by understanding, acquiring, and implementing new knowledge and skills both within team and to the wider group.
• Incorporates the new abilities into the day-to-day operational activities to improve performance of products and systems.
• Ensure techniques, technologies, tools, and processes used, are in line with industry best practices.

Knowledge Share:

• Identify team members requiring a specific knowledge, skill or understanding and seek ways to impart or upskill the team members through coaching and mentorship.
• Verify the knowledge has been imparted successfully and if not, take steps to rectify gaps in transfer of the knowledge.
• Provide technical guidance to the team through collaboration sessions and knowledge sharing initiatives.

go to method of application »

You Bring:

• Degree or diploma is preferred.
• 2 -3 years’ work experience with a proven track record in a product specialist role.
• Excellent communication and negotiation skills.
• Customer Service experience.
• A minimum of 2 years Sports Betting & Casino Gaming industry knowledge.
• Ability to work well with a team and individually.

What You’ll Do:

• Technical Guidance: Providing expert guidance on specific technologies, programming languages, frameworks, and tools relevant to the software development process.
• Problem Solving: Assisting the development team in overcoming technical challenges, bugs, and issues by leveraging their deep understanding of the subject matter.
• Knowledge Sharing: Conducting training sessions and knowledge-sharing activities to enhance the skills of the development team.
• Quality Assurance: Collaborating with quality assurance teams to ensure that the software meets the highest standards in terms of functionality, performance, and security.
• Collaboration: Working closely with cross-functional teams, including product managers, designers, and other developers, to ensure a cohesive and effective development process.
• Research and Development: Staying abreast of emerging technologies and trends in the software development landscape. Evaluating and recommending new tools or methodologies that can improve the software being developed.
• Documentation: Creating and maintaining documentation related to products offered, ensuring that all changes deployed are appropriately amended on existing documents.
• Peer Review: Participating in peer reviews to provide constructive feedback and ensure adherence to established guidelines and best practices.
• Mentorship: Mentoring juniors and fostering a collaborative and learning-oriented environment within the team.
• Continuous Improvement: Identifying opportunities for process improvement and suggesting enhancements to existing workflows to optimise efficiency and productivity.
• Monitor and analyse competitor products to identify strengths, weaknesses, and potential areas for differentiation.
• Work closely with Business Analyst, providing guidance on product features and specifications.
• Assist customers in determining which product is most suitable for them.
• Ensuring compliance with the companies’ guidelines.
• Ensure continuous follow up and regular engagement with current and potential customers.
• Effectively propose related products and services to BET Management.
• Navigate research and troubleshoot cases.
• Continuous research of processes and new functionality or solutions to unique BET customer requests.
• Using system tools (Triage) to monitor incoming cases for trends and items requiring urgent attention/escalation.
• Collaborate with internal teams to address customer needs.
• Demonstrate initiative by understanding, acquiring and implementing new knowledge and skills both within the team and to the wider group.
• Produce documentation for end-users and internal use.

go to method of application »

You Bring:

• Bachelor’s Degree/National Diplomas.
• Relevant Project Management Certifications PMP, Prince II, Scrum Master, etc.
• 2 - 3 years’ experience in Software Development Project Management.
• 2 - 3 years’ years of experience with full product lifecycle with understanding of development lifecycle and various technology methodologies that support that lifecycle.
• Sound experience in Software Development Lifecycle and Implementation.
• Excellent planning, organizational and prioritization skills and be able to manage multiple projects simultaneously.

What You’ll Do:

Ensuring Project Management:

• Builds and maintains strong business relations with existing and prospective internal customers to interpret all individual requirements.
• Reviews changes in legal and procedural requirements affecting the business or projects.
• Validates product requirements and specifications with various departmental team members to understand the business requirements and facilitate handover to the development team.
• Analyses information and business systems to make recommendations for improvement of processes and systems.
• Co-ordinates, arranges and manages daily/weekly and monthly meetings with subordinates, management and business stakeholders as required.
• Is accountable for project status reporting as defined in a Communication Plan or as required by the Business Unit.
• Is accountable for proactively tracking the end-to-end project schedule and driving corrective action where required.
• Is accountable for end-to-end project planning and a Project Management Plan – including plans for Scope, Communication, Risk & Issues, Dependencies, Cost and Stakeholder Management.
• Assists Team Lead in creating and updating of Team Capacity Plans.
• Assists Team Lead in reviewing team backlogs and re-prioritisation with stakeholders.
• Identifies and schedules project deliverables, milestones, and required tasks.
• Adheres to best project management practices and methodologies such as Professional Management Institute standards or similar.
• Proactively manages change - including time, cost and scope changes.
• Tracks project decisions made on the project.
• Assists Business Units in getting any required benefits monitoring and reporting in place.
• Participates in all areas of the software development life cycle and provides technical support to other company personnel.
• Manages internal business processes or systems/application development projects.
• Liaises and manages external resources and suppliers.
• Ensures appropriate procedures and processes are followed.
• Participates in design control activities, and monitors, evaluates and ensures the completion of tasks and projects.

Ensures Effective Reporting:

• Reports on project success criteria results, metrics, test and deployment management activities.
• Determines the frequency and content of status reports from the project and program team, analyse results and troubleshoot problem areas.
• Provides status reporting regarding project milestones, deliverable, dependencies, risks and issues, communicating across leadership.
• Defines success criteria and disseminate them to involved parties throughout project and program life cycle.

Ensures Effective Communication:

• Communicates any project risk and issues including timing, budget, resources, scope and more to IT management.
• Collaborates closely with the Senior Project Manager and PMO Leader on enterprise projects.
• Communicates with various departmental team members to understand the business requirements.

go to method of application »

You Bring:

• Completed or studying towards a relevant Degree or Diploma.
• Minimum of 2 years experience in Project Administration, in the Software development or ICT Industry.
• Solid understanding of MS Office (Word, Excel).
• Experience with Project Tooling (Jira, MS Projects, etc).
• Experience with knowledge base systems (Confluence, Zendesk, etc).
• Strong written and verbal communication skills.
• Effective time management requirement.
• Certification in Scrum/Agile or CAPM (advantageous).

What You’ll Do:

Project Documentation:

• Ensure that all communication to the stakeholders of the project is prioritised and added to the project tracking system.
• Scheduling regular meetings and recording decisions (eg. assigned tasks and next steps).
• Ensure the creation and updating of business and/or product workflows and stored to the organisations knowledge base system.
• Ensure all project planning deliverables, e.g. product roadmaps, project requests, RAID logs are updated timeously to represent the most current project information.
• Schedule the change/release ongoing for a project or operational change.

Project Communication:

• Develop and maintain good relationships with clients, stakeholders, and suppliers.
• Communicate with the support, infrastructure and development teams on project requirements when necessary.
• Deliver appropriate and consistent levels of communication throughout the project life cycle.
• Develop and maintain a good understanding of BETs stakeholder landscape, interactions and linkages across the organisation and its potential future movement.
• Act as the point of contact for all participants in specific project and coordination with other teams and functional partners, and actively escalate when needed to.
• Keep your finger on the “pulse” of projects and provide stakeholders enhanced communication during periods of stress.

Project Reporting:

• Maintain all project correspondence including project reports.
• Report on project success criteria results and metrics.
• Report on suggestions to improve efficiencies where applicable.
• Create dynamic reports and use the scheduler wherever automation is possible.
• Status, changes in direction, and relevant metrics are communicated to avoid misalignment and roadblocks.

Project Administration:

• Assist the Project Management Team in managing project deliverables in line with the project plan.
• Ensure all project tasks are loaded onto the project tracking system.
• Record, manage and escalate any project issues, risks and changes identified.
• Monitor project progress through continual updates via written and verbal communication.
• Ensure that the team is self-organised and that changes are made quickly, in accordance to approved company best practices.
• The process of how information is exchanged is streamlined, managed and effective.
• Regular follow-ups, as and when required, to keep abreast of project progress and the documentation/stakeholders requiring updates.

go to method of application »

You Bring:

• Degree in computer science or related field.
• Understanding of key design principles.
• Proficiency in HTML, CSS, JavaScript, and jQuery.
• Understanding of server-side CSS.
• At least 3-5 years’ experience within a development environment.
• 2-5 years SQL/database experience
• Preferable experience in document stores such as Couchbase would be advantageous.
• Preferable experience in Message Brokers such as RabbitMQ /Kafka would be advantageous.
• 2-5 years C# experience.
• 2-5 years .NET core experience.
• 2-5 years of restful api experience.
• Good written and verbal communication skills.
• Strong attention to detail.
• Experience with responsive and adaptive design.
• Understanding of SEO principles.
• Good problem-solving skills.
• Excellent verbal communication skills.
• Good interpersonal skills.

What You’ll Do:

Technical Outputs:

Perform Planning:

• Identify and establish objectives for self and team.
• Work on objectives or goals within timeline.
• Consider all reasonable factors, impediments, and obstacles.
• Identify potential alternative strategies and refactor approach for maximum benefit within the shortest possible time.

Implementation - Ensure the Solution is Functionally Complete:

• Deliver a solution which covers all the agreed specified tasks and user objectives.
• Deliver a correct solution which provides the correct results with the needed degree of precision.
• Ensure checked-in code is reviewed to ensure standards are met.

Implementation – Ensure the Solution is Reliable:

• Ensure the solution performs appropriately under agreed conditions for extended periods of time without the need for intervention (despite potential attacks).
• Ensure all steps are taken to reduce the occurrence of faults due to misunderstood requirements, design errors, and implementation errors.
• Ensure the solution is robust and remains continually available.
• Respond to outages and failures when and where needed.
• Improve fault tolerance even when operational conditions are not optimal.
• Ensure complete data recoverability so that data may be recovered, and the desired state of the solution can be reestablished (despite potential attacks).
• Ensure the solution is maintainable, and actively seek methods to reduce down-time.
• Ensure the solution is durable so that as user volumes and requirements change the solution can evolve over the long term.
• Ensure the solution simplifies support and maintenance support through traceability, and effective error messaging.
• Ensure over time, the solution becomes more mature where the interval between the interventions remain operational become less frequent.
• Ensure in the event of a failure reduce effective downtime is to the minimum possible.

Implementation – Ensure the Solution has Effective Security:

• Ensure the solution is secure, and confidential by protecting all information and data (also data transmission).
• Ensure persons or other solutions have the degree of access appropriate to their level of authorization and types.
• Ensure the solution has high integrity where the solution prevents unauthorized access to, modification of computer programs, data, or settings.
• Ensure the solution has a high degree of survivability despite third-Party interventions (attacks, human errors, hardware, or software faults).
• Employ logs and records so that actions and events can be proven to have taken place and cannot be disputed/repudiated later.
• Ensure wherever possible actions can be traced uniquely to the entity that performed them.
• Ensure wherever possible the identity of an entity can be proved to be the correct one.

Implementation – Ensure the Solution is Maintainable:

• Ensure the solution and its relevant code base support ease of modification for future maintainers.
• Ensure the use of appropriate standards and methods.
• Ensure where possible (without affecting performance/security) the solution caters to maintenance by support teams rather than developers.
• Ensure modularity where the solution consists of discrete components so that a change in one component has minimal impact on other components.
• Ensure relevant documentation is provided to the support team to reduce the development support burden.
• Apply a strategy of reusability so an asset can be used in more than one solution or in building other assets.
• Where possible provide a mechanism for the solution to analyze its faults and provide reports before a critical failure.
• Develop the solution in a manner that supports modification for future developers thereby reducing the number of defects or negatively affecting system quality.

Verify Deployed Solutions:

• Ensure the solution is delivered completely and with the additional assets which are required to make installation/deployment as seamless and easy as possible.
• Ensure the adaptable solution delivered is appropriate for different or evolving, software or other operational usage environments.

Respond to Outages & Failures:

• Provide proactive support to Peers, Testing, Dev Support and Operational teams so number of escalations to the development team is reduced, thereby maximizing development time.
• Provide support to the Dev Support when required during operational events and create or assist with the creation of SOP’s.
• Be available to handle emergency outages and failures for you or your teams’ solutions.
• Perform trouble shooting and effectively resolve issues to increase solution stability and reduce intervention required over time.
• Recommend and execute approved improvements to development methods and solutions.
• Provide quick resolutions to app/system issues, driving stability, efficiency and effectiveness.
• Maintain solutions which have completed development and are in the operations phase.
• Develop and maintain technical support documentation.
• Assess risk and impact of production issues/changes and take appropriate steps to mitigate risk.

Direct 3rd Party Development Partners:

• When required supply appropriate information, domain knowledge, and access to partners.
• Provide timely, relevant, and constructive feedback to assist the partner to achieve success.
• Take corrective action when deviation from the plan is observed.
• Take all appropriate steps to ensure organizational success.

Behavioural Outputs:

Adaptably Resilient:

• Adapts to change and is open to innovative ideas and willing to take on new responsibilities.
• Able to manage pressure and can effectively adjust plans to meet changing needs/demands.
• Changes his/her interpersonal style and approach based on the circumstances.
• Adapts behaviour to maintain cooperative relationships with others.
• Accepts changes to task, plans and procedures to align with strategic direction of the organization and appropriately adjusts behaviour and activities to changing conditions.
• Maintains a positive attitude in the face of change.

Decision Making Quality:

• Makes confident, timely, fact-based decisions drawing on a broad range of resources through collaboration with others.
• Ensures others understand the decision before moving forward.
• Considers short- and long-term implications of the decision.
• Able to logically defend and explain judgements and decisions.
• Takes steps to accurately define the problem before seeking a solution.
• Bases decisions and evaluations on a careful and systematic review of relevant facts and information.

Resourceful and Improving:

• Generates new ideas and challenges the status quo, takes risk, supports change, and encourages innovation.
• Searches for opportunity to create new ideas and innovate or improve efficiencies wherever possible.
• Solves problems through questioning the status quo.

Living the Spirit:

• We firmly believe that teamwork makes the dream work.
• We collaborate seamlessly within our live development team and support respective departments to collectively achieve our goals.
• We approach each day as an adventure, eagerly tackling new challenges, adapting to changes, and constantly learning and growing.
• We put our hands up to provide live support as and when required. We are dedicated to ensuring the continuous stability and efficiency of our solutions.
• We actively respond to outages and failures, providing proactive support to peers, testing, and operational teams. We resolve issues quickly and make improvements to maximize solution stability.
• We direct system testing and validation procedures, ensuring the highest quality in our software.
• We pay strong attention to detail, uphold SEO principles, and strive for responsive and adaptive design.
• We take ownership of our responsibilities, adhering to best practices and embracing a proactive approach to problem-solving.
• We maintain excellent written and verbal communication skills, ensuring clear and open communication within our team and with other departments.
• We foster an environment that encourages innovative thinking and creative solutions, continuously seeking new ways to improve our software and development methods.