Latest Job Opportunities at Nedbank

Job Purpose

• To be the custodian of technical thought leadership within Group Technology (GT) environment by providing expertise, guidance and advice that relates to the integration of solutions across multiple technologies, and the supporting-processes such that GT is able to deliver sustainable and quality solutions in alignment to the overall strategy of the Bank whilst growing the technical expertise within the organisation.

Job Responsibilities

• Create a competitive advantage by consulting and providing advice on systems,  processes, frameworks and products in line with the company strategy.
• Ensure the delivery of the design through consulting, identifying and collaborating with stakeholders.
• Keep GT accountable for all technical deliverables.
• Provide guidance and support regarding technology discussions to executive management in order for them to make quality decisions.
• Upskill stakeholders on technical designs and provide technical mentoring to all technical roles.
• Obtain buy-in on deliverables from sponsors and executives by presenting at Executive meetings.
• Direct, facilitate, participate and contribute to technical forums.
• Ensure test strategy covers full end to end technology stack including non-functional requirements through consulting, identifying and collaborating with stakeholders.
• Position best practice software development methodologies and identify bottlenecks in the application development process.
• Identify possible conflicts across deliverables and technologies and recommend suitable solutions.
• Ensure risks are mitigated by identifying and raising risks on deliverables and strategies and proposing solutions.
• Identify emerging technologies that will give Nedbank a competitive advantage.
• Be part of the journey of proving and productionalising emerging technologies.
• Participate in severities and high impact problem resolution and provide expert guidance and solutions on technical problems.
• Ensure transition to the future mode of operation by participating in shaping the enterprise architecture roadmap through consulting, identifying and collaborating with stakeholders.
• Ensure alignment to Nedbank environment and legislative requirements by reviewing and providing advice on product or technology specific standards.
• Perform independent research on technology best practice.
• Identify individuals that could perform a specialist role and actively participate in their development.
• Participate in industry forums and keep up to date with emerging technologies.
• Manage the technical specialist career stream.
• Provide coaching, mentoring and upskilling of others within area of expertise
• Support the achievement of the  business strategy, objectives and values
• Stay abreast of developments in field of expertise 
• Ensure personal growth and enable effectiveness in performance of roles and responsibilities
• Contribute to the Nedbank Culture building initiatives (e.g. staff surveys etc.).
• Participate and support corporate responsibility initiatives for the achievement of business strategy
• Seek opportunities to improve business processes, models and systems though agile thinking.

Job Responsibilities Continue

• Technical Though Leadership: The ability to provide innovative ideas and guide others in the organisation.
• Problem Solving: The ability to identify, analyze, and solve complex problems, Pro-Active
• Communication: Effective communication skills are essential for understanding client needs and conveying technical information to non-technical stakeholders, 
• Able to handle Stress, Strategic Thinking, Listening Skills,Patience, Multi-tasking, Self-Teacher, Adaptable and versatile.
• Deep technical knowledge and an understanding of diverse methodologies and best practices as well as full stack enterprise software systems.
• Attitude to being available 24/7/365. 
• Deep desire for quality and to do it the right way. 
• Advanced proficiency in multiple programming languages such as Java, C#, Golang, Python and SQL.
• Advanced experience in one or more of the following database technologies: Postgres, Mongo, Redis, DB2, MS SQL, Oracle.

Technical Knowledge

• Advanced proficiency in multiple programming languages such as Java, C#, Golang, Python, TypeScript, JavaScript, Angular and SQL. 
• Expertise in low-level programming and fixing problems with memory and performance. 
• General IT skills data formats. 
• Operating system principles, basic IT security.
• Advanced experience in one or more of the following database technologies: Postgres, Mongo, Redis, DB2, MS SQL, Oracle.
• Platform Developer Skills for Docker and Kubernetes.
• Proficiency in Cloud Computing environments with specific reference to Azure and AWS.
• Exposure to GenAI

Essential Qualifications - NQF Level

• Advanced Diplomas/National 1st Degrees

Preferred Qualification

• Relevant technical qualification/ certification or equivalent experience
• BSc or BComm preferably in Comp Sci or Information Systems, 4-year EDP Diploma

Minimum Experience Level

• 10+ years experience as a software developer
• 5+ years experience as Multi Discipline Specialist
• Conversions, Large System implementation, Critical (no down time) systems. Large Projects, Working under pressure, Negotiation skills. 
• Analysis and Design, Test Strategy, Migrations between systems, Testing Tools (development and Usage), Debugging and problem analysis.
• Agile and Devops exposure.
• Project Management and Technical Team leadership. 

Professional Knowledge

• Information Technology concepts
• System Development Life cycle(SDLC)
• Role relevant related technologies
• Service orientated Architecture (SOA)
• IT Solutions Architecture
• IT Infrastructure Architecture
• Knowledge across multiple technologies
• IT Risk and security principes
• Multiple operating system
• Systems Analysis and design
• GT specific operational knowledge
• ITIL

Behavioural Competencies

• Decision Making
• Technical/Professional Knowledge and Skills
• Influencing
• Building Partnerships
• Adaptability
• Emotional Intelligence Essentials
• Building Trusting Relationships

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Job Purpose

• The purpose of GIA is to provide independent, objective assurance to the Nedbank Group Limited Board of Directors via the Group Audit Committee that the governance processes, management of risk and systems of internal control are adequate and effective to mitigate the risks (in line with GIA Internal Audit Methodology), both current and emerging, that threaten the achievement of the Group’s strategy and key objectives, and in so doing help improve the internal control and risk culture of the Group.  
• GIA receives its authority from the Group Audit Committee (GAC), which is a committee of the Board of Nedbank Group Limited established to, among other things, review the work of Internal Audit of Nedbank Group Limited and its subsidiaries (the "Group").

Job Responsibilities

Insurance industry

• Deep insurance industry strategic and transformation experience for a minimum of 8 years. 

Insurance strategic insights & Client Centricity

• Understand and stay abreast of developments in field of expertise, emerging risks and insurance industry trends (including competitors and digital trends).
• Understand current insurance industry and business strategy, reality, impact of transformation, digital initiatives, risks and expectations and consider key and/or emerging risks to update the annual risk-based annual audit plan, in order to support relevant GIA reporting.
• Be commercially minded with a Nedbank client centric approach and understand the broader business strategy in the auditing approach.

Digital Platform & Data Driven Audit

• Apply knowledge of insurance sector, digital transformation, and emerging risks to assess and engage with stakeholders on large-scale and complex changing environments, data, IT infrastructure and technology and determine best approach and testing strategy to provide advisory / consulting and insightful reporting.
• Apply practical project management experience gained to large transformation projects ito delivery of strategic intent (including SAFe principles)

Transformational Assurance

• Execute audit assignment planning, fieldwork and reporting in line with the Group Internal Audit (GIA) methodology and Institute of Internal Auditors (IIA), including file completion.
• Seek opportunities to improve business processes, models and systems through agile thinking.
• Identify and assess the design adequacy and operational effectiveness of manual and automated controls within audit scope and utilising data analytics.
• Identify and ensure compliance with relevant laws, regulations and guidelines in line with audit scope.
• Influence stakeholders to address inefficiencies in resolving audit findings through utilising professional experience in demonstrating benefits of best audit practice.
• Ensure continuous improvement of the quality of audits through providing professional insights.
• Ensure improved productivity and efficiency and the delivery of projects within agreed timelines.
• Achieve operational excellence and support the implementation of business optimisation improvement in GIA.
• Apply professional judgement in all audit interactions.
• Deal with complex verbal and documented information and data in the audit process.

Integrated Risk and Control Environment

• Engage with the risk and compliance community to ensure coordinated assurance approach and assessment of risk and control to ensure scope is appropriately defined.

Impactful Reporting

• Prepare quality, relevant and commercially astute assignment and reports that provide intelligence and meaningful insights that enable the management of risk to be a strategic and competitive differentiator for Nedbank.
• The ability of story-telling and writing reports in a succinct and concise manner which is visually appealing and at an appropriate level for various stakeholders and governance forums, including Group Audit Committee.

Business Partner Relationships

• Build and maintain an open and constructive relationship during and outside of scheduled as a Trusted Advisor with senior internal and external stakeholders including External Audit and Business Executives and the risk and compliance community.
• Build trusting relationships and improve credibility and quality of audit outputs by achieving team objectives through engaging with staff, peers and other departments for reporting purposes.

Effective Leadership

• Create an environment of teamwork that contributes to Group Internal Audit (GIA);
• Ensure personal growth and enable effectiveness in performance of roles and responsibilities.
• Contribute to the Nedbank Culture building initiatives (e.g. staff surveys etc.).
• Participate and support corporate responsibility initiatives for the achievement of business strategy.

Essential Qualifications - NQF Level

• Advanced Diplomas/National 1st Degrees

Preferred Qualification

• BComm, BCompt, BSc (mandatory)
• Certified Information Systems Auditor (CISA) and optional Certified Internal Auditor (CIA) (optional)

Type of Exposure

• Strategic insights, consulting and advisory
• Influencing stakeholders to obtain buy-in for concepts and ideas.
• Conducting quality assurance reviews
• Sharing information in different ways to increase stakeholders understanding
• Building and maintaining effective relationships with internal and external stakeholders
• Auditing
• Interacting with diverse people
• Analysing and interpreting qualitative and quantitative data
• Communicating standards to others
• Insurance (mandatory); advantageous wealth, asset management and banking
• Consolidate data from various sources and identify/interpret trends

Minimum Experience Level

• 8+ years strategic and transformation experience (including project management ain accordance with SAFe principles) within 1st, 2nd or 3rd line of assurance or consulting / advisory related services. 
• 8+ years in insurance (mandatory) and/or wealth management (advantageous). 

Technical / Professional Knowledge

• Insurance (mandatory) and wealth, asset management and / or banking (advantageous) experience and emerging risks
• Strategic and Transformation experience (including project delivery)
• Project Management - Execution and delivery of projects (including understanding of SAFe principles)
• Changing digital landscape and technology
• Data Management, Governance, Migration 
• Data Analytics and Continuous Monitoring
• Business Acumen and Commerciality
• Consulting and Advisory experience
• Client Centricity, Treating Customers Fairy and Conduct
• Report-writing skills
• Ethics and Fraud
• Reputational risk management
• Governance, Risk, and Controls
• Regulatory, Legal and Economics Principles

Behavioural Competencies

• Managing Work and demonstrating individual drive
• Team orientated
• Building Partnerships
• Quality Orientation
• Continuous Improvement
• Work Standards
• Courage
• Adaptability and change ready

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Job Purpose

Team: Robotic Process Automation

• As a Technical Support Analyst, you play a crucial role in delivering impeccable technical assistance to our valued end-users. Your responsibilities encompass swift resolution of incident tickets, queries, adept handling of diverse technical challenges, and fostering a delightful user experience. By closely collaborating with and end-users, you not only troubleshoot incidents efficiently but also delve into root cause analysis, identify optimization opportunities, and actively contribute to system enhancements.
• The candidate in this role will take charge of supporting existing business intelligence (BI) solutions and database management tasks, executing on the BITE Data & Analytics strategy to enable and support various business functions. These responsibilities aim to enable business stakeholders to make informed decisions leveraging advanced data analytics, data visualisations and robust data modelling techniques. We’re seeking an individual with passion, courage, ownership, and excellent problem-solving skills.

Job Responsibilities

Efficient Incident Management:

• Troubleshooting: You will be tasked with promptly diagnosing and resolving technical issues reported. This involves investigating problems, identifying solutions and implementing fixes to minimize downtime and disruptions.

   Root Cause Analysis and Problem Management:

•  Root Cause Analysis: It will be essential for you to conduct thorough investigations to determine the underlying causes of recurring issues. By addressing root causes, you can prevent similar incidents from reoccurring and enhance system stability.

   Trend Analysis and Optimization:

•  Trend Analysis: Your role will involve analysing patterns and trends in technical support requests and incidents. By identifying common issues or recurring problems, you can proactively implement solutions to optimize system performance and user experience.
• Optimization: Based on trend analysis, you will recommend and implement system improvements to enhance efficiency and reduce the frequency of technical issues.

Job Responsibilities Continue

Documentation and Best Practices:

• Documentation: Maintaining detailed logs of technical interactions, incident resolutions, and best practices is vital. Thorough documentation ensures transparency, knowledge sharing, and a reference point for future troubleshooting.

Deployment and Release Processes:

• You will participate in deploying software updates, patches, and releases while adhering to existing schedules.

Reporting:

• Monthly Reporting: Prepare and present detailed reports on technical support activities, incident trends, root cause analysis, optimization efforts, and deployment activities.

People Specification

Technical Skills:

• ETL Processes: Develop and maintain SQL Server Integration Services (SSIS) packages to enable Extraction, Transformation and Loading (ETL) processes which involve pulling data from various sources, cleaning and consolidating the data into a usable format.
• Data Modelling and Database Management: Create and manage data models to ensure that data used in reports and dashboards is accurate – free of data quality issues, relevant and structured in a manner that supports data analysis and provisioning.
• Production Report Maintenance: Leverage off knowledge and experience in SQL Server, Power BI and other relevant tools to design, implement and maintain various BI solutions. This includes development and maintenance of dashboards, visualisations, and automated processes. 
• Testing and Quality Assurance: Testing Methods: Experience with various testing methodologies, such as unit testing, integration testing, end-to-end testing, and user acceptance testing.

Essential Qualifications - NQF Level

• Diploma

Preferred Qualification

• To excel in this role, you should possess the following:

Preferred Qualifications and Training:

• BI Developer Training: Having formal training in SQL, SSIS and Power BI is advantageous.
• IT Degree: A degree in an IT-related field is required.
• Certification: Certification in SQL development or related demonstrates your expertise.

Essential Certifications

 

Preferred Certifications

Minimum Experience Level

 

• Minimum of 4 years of work experience in a similar IT role.BI Development & Support: Proven experience in BI Development and Support.
• Agile Methodology: Practical knowledge of Agile methodologies.
• Solution Translation: Ability to translate incidents, system changes, and business needs into effective BI solution

Technical / Professional Knowledge

• Banking knowledge
• Banking procedures
• Business principles
• Business terms and definitions
• Data analysis
• Governance Risks and Controls
• Microsoft Office
• Relevant Software and system Knowledge
• Business writing skills
• Cluster Specific Operational Knowledge

Behavioural Competencies

• Managing Work
• Monitoring Information
• Continuous Improvement
• Quality Orientation
• Applied Learning
• Technical/Professional Knowledge and Skills
• Collaborating.

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Job Purpose

Team: Digital Team

• As a Technical Support Analyst, you play a crucial role in delivering impeccable technical assistance to our valued end-users. Your responsibilities encompass swift resolution of incident tickets, queries, adept handling of diverse technical challenges, and fostering a delightful user experience. By closely collaborating with end-users, you not only troubleshoot incidents efficiently but also delve into root cause analysis, identify optimization opportunities, and actively contribute to system enhancements. Your pivotal role ensures that our business users consistently receive top-tier technical support.

Job Responsibilities

• Efficient Incident Management: Troubleshooting: You will be tasked with promptly diagnosing and resolving technical issues reported. This involves investigating problems, identifying solutions, and implementing fixes to minimize downtime and disruptions.   
• Root Cause Analysis and Problem Management: Root Cause Analysis: It will be essential for you to conduct thorough investigations to determine the underlying causes of recurring issues. By addressing root causes, you can prevent similar incidents from reoccurring and enhance system stability.   
•  Trend Analysis and Optimization: Trend Analysis: Your role will involve analysing patterns and trends in technical support requests and incidents. By identifying common issues or recurring problems, you can proactively implement solutions to optimize system performance and user experience.   
• Optimization: Based on trend analysis, you will recommend and implement system improvements to enhance efficiency and reduce the frequency of technical issues.

Job Responsibilities Continue

• Documentation and Best Practices:  Documentation: Maintaining detailed logs of technical interactions, incident resolutions, and best practices is vital. Thorough documentation ensures transparency, knowledge sharing, and a reference point for future troubleshooting.
• Deployment and Release Processes: You will participate in deploying software updates, patches, and releases while adhering to existing schedules.
•  Reporting: Monthly Reporting: Prepare and present detailed reports on technical support activities, incident trends, root cause analysis, optimization efforts, and deployment activities.

People Specification

Technical Skills:

• Programming and Development: Programming Languages: Intermediate expertise in at least one, preferably more, common programming languages used for application development. Back-End Development: Understanding of server-side technologies, databases, APIs, and frameworks.
• Database Management: SQL: Ability to query, manipulate, and manage data in relational databases like MySQL, PostgreSQL, or SQL Server.
• NoSQL: Familiarity with non-relational databases like MongoDB, depending on application needs.
• Cloud Computing: Cloud Platforms: Understanding of major cloud providers like AWS or AZURE.
• Testing and Quality Assurance: Testing Methods: Experience with various testing methodologies, such as unit testing, integration testing, end-to-end testing, and user acceptance testing.

Essential Qualifications - NQF Level

• Diploma

Essential Qualification

• Relevant tertiary qualification in information technology.

Essential Certifications

 

Preferred Certifications

Minimum Experience Level

Requirements

• Minimum of 4 years of work experience in IT or as a desktop support technician.

Technical / Professional Knowledge

• Banking knowledge
• Banking procedures
• Business principles
• Business terms and definitions
• Data analysis
• Governance Risks and Controls
• Microsoft Office
• Relevant Software and system Knowledge
• Business writing skills
• Cluster Specific Operational Knowledge

Behavioural Competencies

• Managing Work
• Monitoring Information
• Continuous Improvement
• Quality Orientation
• Applied Learning
• Technical/Professional Knowledge and Skills
• Collaborating.

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Job Purpose

• To manage clients wealth needs through an ongoing advisory process to achieve Nedbanks strategic goals of client centricity and revenue generation; as per the business strategy.

Job Responsibilities

• Contribute to a culture conducive to the achievement of transformation goals by participating in Nedbank Culture building initiatives (e.g. staff surveys etc.).
• Participate and support corporate social responsibility initiatives for the achievement of key business strategies.
• Identify and recommend opportunities to enhance processes; systems and policies and support implementation of new processes; policies and systems.
• Deliver on due dates through the timeous documenting and scheduling of reviews.
• Focus on eliminating waste and optimising vendor expenditure by managing the billing analysis and audit process.
• Obtain cost efficiencies by promoting competition as a mechanismDefine the savings that could be extracted; by advising and guiding internal stakeholders on the management thereof.
• Keep abreast of legislation and other industry changes that impacts on role by reading the relevant newsletters; websites and attending sessions.
• Understand and embrace the Nedbank vision and demonstrate the values through interaction with team and stakeholders.
• Improve personal capability and stay abreast of developments in field of expertise by identifying training courses and career progression for self through input and feedback from managersEnsure personal growth and enable effectiveness in performance of roles and responsibilities by ensuring all learning activities are completed; experience practiced and certifications obtained and/or maintained within specified time frames.
• Ensure information is provided correctly to stakeholders by maintaining knowledge sharing knowledge with team.
• Ensure all successes are communicated to Group Technology through the various publications ( e.g. Full View; Engage) Actively working towards building a network across all areas in GT and understanding the end to end service.
• Oversee service level agreements by managing and tracing the SLA reviews and by updating appropriate registers and plans accordinglyIdentify recurrent incidents and incidents that are not yet matched to existing incident data through the Analysis of incident data.
• Identify problems or known errors and record incidents resulting from incident data for which a structural solution has to be found.
• Determine the root cause; by reviewing the problem resolution with specialist staff and reference the relevant supporting documentation.
• Monitor and follow up on issues raised that might cause possible compliance and risk issues by documenting and reporting issues to the relevant stakeholders as well as tracking and monitoring solutions.
• Ensure that the databases are updated and deadlines are met.
• Document all successes for future reference and lessons learned.
• Manage quarterly reviews and recognition though communication thereof Manage the implementation of the Knowledge Management Plan and systems; policies and processes.
• Promote Knowledge Management principles; processes and procedures to encourage collaboration and information sharing.
• Produce and distribute Management reports by collating the required information.
• Ensure contract process is followed by working in close relation with the Vendor Management and contracting office.
• Ensure the availability of reliable and secure knowledge; information and data throughout the Service Lifecycle.
• Use; establish and maintain effective working relationships with other employees; including external stakeholders; through the use of customer service skills.
• Meet client needs by sending necessary communications to the targeted audienceBuild and maintain relationships by ensuring thatall data on the Information TechnologyService Management Catalogue is updated and communicatedCreate internal synergy by providing information on progress.

Job Responsibilities Continue
People Specification

• Essential Qualifications - NQF Level
• Matric / Grade 12 / National Senior Certificate
• National Certificates and Occupational Awards

Preferred Qualification

• Commercial degree/diploma e.g. B.Comm/B.Sc Actuarial Science/Business Science, Certified Financial Analyst, Regulatory FAIS Exams

Essential Certifications

• FPI (Financial Planning Institute) membership
• Preferred Certifications

Minimum Experience Level

• 3-5 years related experience

Technical / Professional Knowledge

• Business terms and definitions
• Business writing
• Communication Strategies
• Data analysis
• Governance, Risk and Controls
• Industry trends
• Microsoft Office
• Principles of financial management
• Relevant regulatory knowledge
• Decision-making process

Behavioural Competencies

• Continuous Learning
• High-Impact Communication
• Managing Work
• Sales Disposition
• Sustaining Customer Satisfaction
• Technical/Professional Knowledge and Skills

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Job Purpose

• The purpose of this role is that Centre of Excellence Specialist oversees the implementation of business analysis standards and practices. The role includes enhancing bank-wide business analysis procedures, ensuring high-quality deliverables, promoting best practices, coordinating professional communities, managing tools and resources for business analysis, and monitoring the continuous improvement of business analysts' performance

Job Responsibilities

• Contribute to institutionalising of bank wide practices that pertain to Business Analysis/Process Engineering roles by focusing on assigned projects, squads and business areas.
• Perform guided research and maturing of methods based on trends, best practices and continuous improvement.
• Improve consistency and high-quality business analysis/process engineering artefacts and review deliverables for quality and alignment to methods & standards.
• Drive adoption of business analyst/process engineering gold standard services and capabilities within assigned projects, squads or business areas.
• Provide input into formulated training curricula, certifications, competency assessments, and practices for knowledge sharing.
• Schedule and conduct skills assessments, create learning paths and report assessment results and skills levels to management and individuals.
• Guide, coach and orientate Business Analysts/Process Engineers recruits on squads/projects to ensure adoption and consistent application of business analysis/process engineering standards, methods, tools and techniques to        ensure standardised, high-quality deliverables.
• Schedule, plan and execute communities of practice including impacts from other delivery disciplines.
• Execute follow-up meetings and conduct surveys on the level of engagement, training needs and engage in gap closure activities to ensure alignment of practices and promote business analysis/process engineering in the         business and delivery environment.
• Manage business aspects of tools related to Business Analysis/Process Engineers practices including participating in proof of concept tests on toolsets, compiling business cases to motivate investment in new tools and ongoing        business ownership.
• Analyse, compile and report on interventions with Business Analysts/Process Engineers on projects, squads and business as usual and track progress on continuous improvement.
• Contribute to performance reviews of the Business Analysts/Process Engineers.

Essential Qualifications - NQF Level

• Matric / Grade 12 / National Senior Certificate

Advanced Diplomas/National 1st Degrees
Preferred Qualification

• BCom / Related bachelor’s degree
• CPBA or ADBA form FTI
• BA diploma
• SAFe is preferable

Preferred Certifications

• National certificate in business analysis, Certified business process professional

Minimum Experience Level

• 8+ years solid BA experience 

Type of Exposure

• BABOK
• Agile extension

Technical / Professional Knowledge

• Process management Principles
• Employee training/development
• Diversity management
• Global business analysis Trend
• Organisation Change Management
• Management information and reporting principles, tools and mechanisms
• Strategic planning
• Technical skills
• business consulting and facilitation skills
• Agile Concepts

Behavioural Competencies

• Building Partnerships
• Planning and Organizing
• Influencing
• Facilitating Change
• Coaching
• Resolving Conflict

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Job Purpose

• To develop and maintain best practice models and assessment strategies in line with regulations (where applicable) in order to facilitate world class risk management and/or attainment of strategic objectives.

Job Responsibilities

• Build and formally present reports by monitoring business performance within the set risk appetite and through analysis.
• Report to; monitor and advise operational areas to manage trends through analysis for ad-hoc requirements.
• Manage client expectations by liaising with stakeholders through the model build process as well as the systems and strategy development process.
• Increase efficiencies through programming and automating processes.
• Enhance business efficiencies and ensure compliance through formal communications and interacting with external bodies.
• Challenge model builds from around the cluster through peer review participation and ensuring best practice.
• Contribute to a culture conducive to the achievement of transformation goals by participating in Nedbank Culture building initiatives (e.g. staff surveys etc).
• Research and make recommendations for corporate citizenship initiatives in area of influence
• Participate and support corporate responsibility initiatives for the achievement of business strategy (e.g. Green Strategy).
• Seek opportunities to improve business processes; models and systems by identifying and recommending effective ways to operate and adding value to Nedbank.
• Contribute to the development of differentiated; superior solutions (solution engineering) that meet stakeholder and business requirements through analysis; business requirements gathering and designs validation.
• Ensure product and/or solution design is congruent with the required business specifications through meeting stakeholder requirements timeously.
• Contribute to the development of differentiated; superior solutions (solution engineering) that meet stakeholder and business requirements through analysis; business requirements gathering and designs validation.
• Ensure product and/or solution design is congruent with the required business specifications through meeting stakeholder requirements timeously.
• Ensure continuity and record keeping through formal sign-off at forums and by creating documentation.
• Ensure data accuracy through data and front-end analysis; pre and post testing of system/strategy changes.
• Ensure business process consistency through formal communication, updating and maintaining policies.
• Ensure accuracy and feasibility through impact analysis for newly developed products.
• Review reporting and ensure accuracy through analysis and providing feedback. Providing advice to key operational areas ensuring optimal resource allocation and desired results through analysis and communication.
• Manage access and change control and ensure compliance by creating change logs and restricting/providing access.
• Take corrective action where risk is identified in any processes; models or reporting; through analysis and formal communication.
• Support the achievement of the business strategy; objectives and values by reviewing Nedbank and Business Unit Plan and ensuring delivered systems; process; services and solutions are aligned.
• Improve personal capability and stay abreast of developments in field of expertise by identifying training courses and career progression for self through input and feedback from managers.
• Ensure personal growth and enable effectiveness in performance of roles and responsibilities by ensuring all learning activities are completed; experience practiced, and certifications obtained and/or maintained within specified time frames.
• Enable skilling and required corrective action to take place by sharing knowledge and industry trends with team and stakeholders during formal and informal interaction

Minimum Experience Level

• 4-6 years relevant experience in an analytical environment
• Preferred experience in understanding Basil Capital and IFRS 9 Impairments 

Preferred Qualification

• 3-year qualification in a Mathematical related BSc, Engineering, CFA, FRM, CQF

Technical / Professional Knowledge

• Industry trends
• Microsoft Office
• Principles of project management
• Relevant regulatory knowledge
• Relevant software and systems knowledge
• Risk management process and frameworks
• Business writing skills
• Microsoft Excel
• Business Acumen
• Quantitative Skills

Behavioural Competencies

• Applied Learning
• Coaching
• Communication
• Collaborating
• Decision Making
• Continuous Improvement
• Quality Orientation
• Technical/Professional Knowledge and Skills

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Job Purpose

• To educate clients on the convenience, security and functionality of digital and self-service solutions; processing cash transactions and cash fulfillment (i.e.balancing and replenishment) and performing first line device maintenance in order to meet business goals and exceed the client expectations. 

Job Responsibilities

Client Engagement:

• Address any concerns relating to the queue flow or digital devices.
• Assist client to download online applications and resolve any log in issues.
• Assist the client to buy value-added services (e.g. pre-paid data and airtime) online or through a self-service device.
• Assist the client to obtain statements, cards and other relevant documentation from self-service zones.
• Build and maintain client relationships by keeping clients informed of progress or action taken regarding their applications, queries and requests.
• Discover client's service and digital needs through connecting, understanding and delivering financial solutions with care.
• Educate clients and potential clients on how to subscribe and service their account.
• Educate clients on self-service, digital functionality and features.
• Facilitate a conversation with the client to assist them to complete their service needs online.
• Identify quality sales leads and enable cross-selling (without advising) through client engagement, fulfilling, making suggestions, referring to the relevant department for action and by capturing it on the client management system.
• Meet, greet, establish and clarify client needs and verify documentation and direct clients.
• Nurture strong, long-standing client relationships.
• Own the client request end to end and route for alternative intervention if not equipped to service the client.
• Provide knowledgeable client service that fosters mutual trust and confidence.

Business Operations:

• Accept and service cash transactions over the counter.
• Action control check list applicable to teller, enquiries and foreign functions daily.
• Balance and secure branch stock holding (e.g. cards).
• Control the queuing process and prioritise clients with special needs.
• Destroy old stock (e.g. cards) identified by reports.
• Enable the further processing of inter-bank transfers by preparing all transactional documents and originals (WASTE) in the required format by the required deadline for hand over to couriers.
• Ensure ATM/ID availability through balancing and loading of cash and attending to down devices by performing first line device maintenance support.
• Execute on cash management (i.e. Treasury and holdings), cash efficiency and recycling strategies within the store.
• Load cash, balance and provide first line device maintenance and replenishment of consumables of all store devices.
• Minimize losses and ensure corrective action is taken by declaring any discrepancies in cash holdings.
• Process client deposits, withdrawal, change for change and transfer requests by following relevant procedure and policies.
• Process client forex requests by following the relevant procedures and policies (e.g. FBN, bills and transfers).

Risk and Compliance:

• Mitigate risk by controlling counter and drop safe limits according to policy.
• Prevent fraud and losses by adhering to mandates, as well as client and transaction authentication procedures and policies.

Nedbank Goals:

• Act in the client's interest, inform the client, do what you say and promise, take accountability, and go the extra mile.
• Contribute to the success of Nedbank through meeting your service excellence, teamwork and personal development goals whilst adhering to Nedbank security, operational and compliance procedures and policies.
• Develop, retain and grow the business by delivering against individual and team goals that support a positive client experience.
• Improve digital enticement and migration volumes to self-service devices and online channels.

Essential Qualifications - NQF Level

• Diploma

Preferred Qualification

• Must have completed higher Certificate in Banking Services - NQF5

Minimum Experience Level

• Must have 1 - 2 years Retail/Banking Client Service, Cash, Technology Savvy, 1st Line Problem Resolution experience.
• Must have foreign exchange experience.

Technical / Professional Knowledge

• Customer service principles
• Product Knowledge
• Problem solving skills
• Relationship management
• Nedbank security policies and procedures
• Governance, Risk and Controls
• Forex product

Behavioural Competencies

• Building Customer Loyalty
• Earning Trust
• Collaborating
• Managing Work
• Adaptability
• Stress Tolerance
• Continuous Learning