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In 1998 Rand Merchant Bank Holdings and the financial services interests (First National Bank of Southern Africa Limited "FNB"? and Southern Life Limited) of Anglo-American were merged to form FirstRand Limited. FNB became a wholly owned subsidiary of FirstRand and currently trades as a division of FirstRand Bank Limited. FNB provides personal, ...
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Job Description
- To proactively acquire new clients and develop, maintain and expand a client portfolio through high touch professional and personalised relationships with high nett worth clients and the provision of holistic and appropriate solutions in meeting client’s needs.
- Identify, control and escalate potential risks which may lead to increased costs.
- Manage costs or expenses within approved budget to achieve cost efficiencies.
- Deliver against operational and cost targets.
- Prioritise resource allocation in order to minimise and reduce wastage.
- Drive adoption of digital and other self-service options across client base.
- Collaborate closely with relevant business units and FNB product houses as per strategy.
- Be an ambassador for FNB as a financial service provider encompassing FNB internal values and ethical standards.
- Maintain expert knowledge on all FirstRand approved products, application procedure, processing and timelines in order to drive and achieve relevant sales targets.
- Ensure that the quality of advice remains high and consistent and in line with FNB’s investment philosophy and product approved matrix.
- Liaise and interact with clients and or customers via approved communication channels in a positive and helpful manner.
- Respond to customer requests in a timely and efficient manner.
- Increase the effectiveness and efficiency of operational services by communicating with and actioning stakeholder concerns.
- Resolve customer dissatisfaction/complaints by taking ownership of the problem.
- Analyse customer feedback to help improve customer service.
- Ensure that delivery is accurate, timeous and of an acceptable standard.
- Ensure that product or service knowledge and advice is technically accurate.
- Know and understand customer needs in order to deliver a quality service.
- Propose ideas to improve customer service.
- Manage stakeholders and adhere to relevant SLA agreements.
- Cultivate and manage objective working relationships with a variety of stakeholders, including end-users, SME’s, project managers and senior staff members.
- Maintain and build relationships for purposes of expectation management, knowledge sharing and integration.
- Inform and educate customers on products and services to ensure retention of existing customers.
- Liaise and interact with clients and or customers via approved communication channels in a positive and helpful manner.
- Maximise cross-selling opportunities.
- Advise on and provide support to ensure the effective resolution of customer queries in order to ensure customer satisfaction and retention.
- Engage with clients to understand their unique requirements, drive value optimisation and advise on best options for product integration and wealth management.
- Manage the growth of active customer account base.
- Take all necessary actions to ensure compliance with relevant statutory, legislative, policy and governance requirements in area of accountability.
- Maintain expert knowledge on relevant legislative amendments, industry best practices and FNB’s internal compliance procedures and requirements.
- Ensure compliance is adopted in terms of systems and procedures as laid out by FNB.
- Implement and provide input into the development of governance and compliance procedures and processes within area of specialisation and identify risks.
- Ensure optimal usage and protection of business assets.
- Improve business decisions by providing accurate and reliable business intelligence (information) together with analysing trends and data.
- Provide regular reports on delivery of services against agreed service level agreements and in terms of overall customer targets.
- Accumulate information to review work progress that provides input to reporting, decision making and the identification of improvement opportunities.
- Develop new insights into situations and apply innovative solutions to make organisational improvements.
- Analyse client’s current product offerings and solutions with the aim of ensuring FNB is the client’s primary banking institution.
- Identify additional financial services requirements through all aspects of the clients’ balance sheet
- Implement, track and report on client campaigns and initiatives.
- Achieve sales targets in line with performance scorecards and achieve an acceptable cost of sales ratio
- Identify opportunities to increase sales revenue and to grow the organisation's client base while containing costs.
- Ensure fulfilment of the sales processes until client is fully on-boarded into the correct service model.
- Ensure increasing number of clients by selling the full respective value proposition (bundle products) and ensure clients are registered on digital and other self-service options.
- Identify and correct sales process problems and escalate where necessary. Continuously improve sales processes.
- Maintain expert knowledge on all FirstRand approved products, application procedure, fulfillment processes and timelines in order to drive and achieve relevant sales targets.
- Maximise cross-selling opportunities.
- Identify effective activities to address own development gaps.
- Create own development plan and review plan with team leader or manager.
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Job Description
- Provide a positive customer experience by being helpful and sensitive to customer transactional needs and expectations as well as educating customers to the correct channel (eChannels and Self Service) whilst adhering to policy and process.
- Leads identified converted into successful sales.
- Ensure activities support cost containment and reduction.
- Educate customers on correct eChannels to maximize channel optimisation opportunities identified aligned to customer needs.
- Connect with our customers by living up to our brand promise of “how can we help you?” at all times.
- Converse with our customers in a way that they fully understand and provide helpful solutions and products based on their needs.
- Always conduct themselves in an ethical manner.
- Adhere to the TCF (Treating Customer fairly) principles in all that you do.
- Optimize every customer interaction to migrate cash transactions and/or convert customer to eChannels and encourage use of digital and self-service channels.
- Resolve all customer queries efficiently, and within agreed timelines.
- Achievement of Sales and Service client retention by managing the breakdown activities as listed in the Sales and Service Operation requirements.
- Always comply with procedures and processes contained in the relevant business guidelines and understand the risk associated with decisions.
- Fulfilling transactions above the benchmark set and providing an exceptional customer experience.
- Demonstrates behaviour in support of the organizational values.
- Takes accountability for own performance, personal and career development.
- Maintain an ability to adapt to ever changing business and customer needs.
- Contribute to the overall effectiveness and success of the team.
- Improve knowledge and competencies by completing role specific training as per eCareers.
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Are you someone who can:
- Deliver customer experience excellence in own service delivery aligned to Organisational values and service standards
- Ensure system, process and efficiency improvements (including innovations)
- Analyse system technical requirement
- Conduct a system requirement risk assessment
- Define, develop and document how business systems interface functionally
- Build working relationships across teams and functional lines to enhance work delivery, collaboration and innovation
- Control expenditure and identify process improvements to contain and reduce costs
- Develop, encourage and nurture collaborative relationships across area of specialisation
- Display and encourage an appreciation of teamwork and inclusivity
- Participate in planned activities that are appropriate for own development
- Ensure development and continuous value add improvement to operational processes
- Compile reports that track progress and guide business to make informed decisions
- Manages risks in own area of responsibility
- Creates solutions to meet customer demands to deliver internal and external customer service excellence through adherence to quality service standards
You will have access to:
- Opportunities to network and collaborate.
- Challenging Working
- Opportunities to innovate.
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Job Description
- To provide the customers with excellent service by ensuring that they are served promptly, understanding their needs and processing their requests
- Achieve net profit growth for business
- Achieve the delivery of exceptional customer experience against the Balanced Scorecard standards
- Manage the migration of accounts from transactional to Self Service
- Manage the growth of active customer Account Base to increase client base
- Maximise cross sell opportunities and strengthen client relationships
- Track, control and influence sales activities with the specific aim to achieve previously determined sales targets.
- Provision of an efficient administration service through careful and timeous planning, reporting and updating of all related information
- Comply with governance in terms of legislative and audit requirements
- Check all transactions on a daily basis to ensure new business applications are closed within appropriate timelines.
- Track, control and influence sales and service activities with the specific aim to increase sales and service efficiencies
- Compliance with procedures and processes contained in the Golden Rules.
- Provide accurate and reliable sales and service statistics.
- Manage own development to increase own competencies
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Are you someone who can:
- Deliver exceptional and high-quality service that exceeds customers’ expectations through proactive, innovative and appropriate solutions.
- The ability to adapt to varying requirements whilst working under pressure.
- Handle multiple tasks in a solution driven environment.
- Plan for value-added process improvements, initiatives and services to deliver on operational strategy and objectives and continuously review objectives and goals.
- Continuously focus on providing optimal services and improving service delivery processes to meet or exceed customer expectations.
- Take initiative and establish processes to ensure that service goals are met, and legislative requirements are adhered to.
You will be an ideal candidate if you have the following:
- Minimum qualification: Degree
- Minimum 5 years working experience in similar role.
- Complaints, Compliance and Risk experience
- An understanding of the financial regulatory landscape
- Engaged with financial regulators on a regular basis.
- An understanding of the consumer regulation, specifically relating to market conduct and treating customers fairly
- Experience in Market including remediation implementation and root cause analysis.
- Experience in lending environment.
- Have managed stakeholders internally and externally.
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Are you someone who can:
- Provision of an efficient administration service through careful and timeous planning, reporting and updating of all related information
- Comply with governance in terms of legislative and audit requirements
- Manage costs / expenses within approved budget to achieve cost efficiencies
- Precise, systematic and rule-oriented in gathering, reviewing and evaluating data from a variety of perspectives; includes the ability to work with precision and highlight inaccuracies and inconsistencies in detailed information
- Anticipates, recognizes and meets the needs of internal and external customers, taking responsibility for maintaining the highest service standards and developing and sustaining productive client relationships
- Listens attentively, presents information in a clear manner and responds appropriately to the verbal and written communication of others
You will be an ideal candidate if you:
- Diploma and Degree
- 3 to 5 years working experience in the similar role
- Insurance and claims background
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Are you someone who can:
- Develop and advise on appropriate change strategies in alignment with project requirements that support overall business strategy
- Deploys integrated risk management, governance and compliance frameworks throughout area of responsibility
- Identify and participate in activities that are appropriate for own development as a life-long learner
- Manage team or teams in areas of responsibility in delivery against performance targets and achievement of wider human capital objectives
- Demonstrate leadership behaviour through personal involvement, commitment and dedication in support of organisational values
- Compile reports that track progress and guide business to make informed decisions
- Develop tactical strategy and delivery plans in support of functional strategic objectives in partnership with leadership
- Establish mutually beneficial relationships with stakeholders that support thought leadership, innovative and integrated practice solutions
- Design and deliver customer service solutions, systems and interactions aligned to Organisational values and service standards that build the brand
- Draw up a budget aligned to tactical delivery plans, monitor effectiveness and report on variances
- Monitor actual project progress and resolve issues speedily to enhance effective client service delivery
- Design integrated programme plans, identify resources for execution purposes, implement, identify risks and apply associated project
You will be an ideal candidate if you:
- Minimum Qualification - Completed relevant undergrad degree/diploma
- Preferred Qualification - Project management certification
- Experience - 7 to10 years IT Programme/Project management experience
- Additional Knowledge - SME in relevant function/field
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Are you someone who can:
- Build and maintain strong relationships with clients.
- Provide a positive customer experience by being helpful and sensitive to customer transactional needs and expectations.
- Educate customers to the correct Banking platform aligned with their needs.
- Connect with our customers by living up to our brand promise of “how can we help you?” at all times.
- Analyze customer data and recommend tailored solutions.
- Achieve sales results by providing contextual and integrated financial solutions to customers.
- Conduct yourself in an ethical manner.
- Takes accountability for own performance, personal and career development.
- Show empathy with customers.
- Stay updated on industry trends and product knowledge.
You will be an ideal candidate if you possess the following:
- A completed financial related qualification (NQF5 or higher)
- 1-2 years’ experience in Client Services Support and delivery
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Are you someone who can:
- Drive business profitability in the context of cost management through Information technology solutions
- Increase operational efficiency and suggest solutions to enhance cost effectiveness.
- Advise on Budget forecasting to align the identified needs for IT Infrastructure Architecture
- Deliver exceptional service that exceeds customers’ expectations through proactive, innovative and appropriate solutions by resolving queries fast end effective
- Cultivate and manage objective working relationships with a variety of stakeholders, including end-users, SME’s, project managers and senior staff members by providing input to business requirements
- Plan, design and build an IT infrastructure architecture, usually at an enterprise level, to meet business requirements and customise application functionality as identified through the relationship with the Organisational Sources and other External sources.
- Comply, understand and implement all steps within IT development and meet governance in terms of legislative and audit requirements during design of IT Infrastructure Architecture
- Draft business and technical requirements into requests for proposal documents for IT Infrastructure Architecture
- Ensure IT Infrastructure Architecture Performance and Upgrade Metrics are developed and used in the business
- Ensure system health checks process is aligned with SLA and best practices for the Business Technical Environment
- Support application functionality to problems analysis in existing infrastructure architecture by staying abreast with latest technological advances in the marketplace then translate current and future trends and advise management of benefits and well as risk
- Manage own development to increase own competencies
- Develop an In-depth knowledge of specified field as well as ability to translate this knowledge into business terms and Solutions
- Supervises the work of other developers. Provides technical assistance to fellow developers and other Information Technology (IT) team members.
You will have access to:
- Opportunities to network and collaborate.
- Work that is challenging
- Opportunities to be innovative.
- Resources to help you with your professional development.
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Are you someone who can:
- Provide leadership, support, training, guidance and development to the medical underwriting team to ensure that the team complies with goas, objectives and standards of the organization to meet customer satisfaction, deadlines and manage the risk of the organisation
- Review & ratification of underwriting business process to the Underwriting Management Team
- Maintain and govern the underwriting processes for the Underwriting Department
- Understand and operate within regulatory framework and identify and escalate any risks to the business.
- Support the Underwriting Managers with their role objectives as needed.
- Research and maintain an awareness of market conditions, practice and legislation, making appropriate recommendations by identifying opportunities to maximise business performance.
- Lead and support defined pieces of work end to end within agreed timelines.
- Pro-actively identify areas for process improvement and efficiency enhancements.
- Support other key tasks within the Underwriting Operations Team such as reinsurance maintenance, Reporting, Auditing as well as the wider Underwriting Department
- Assessment of medical, financial & occupational underwriting risk
- Assessment of complex and commercial cases within the agreed KPI target
- Creation of business practice guidelines
- Creation, implementation, review, testing & maintenance of Medical underwriting rules & questions.
- Relationship management with re- insurance treaty partners
- Implement Re-insure guidelines and requirements.
- Assist with Ad hoc letter, non- disclosure letters & communicating changes in standards.
- Providing input to Lead underwriting on Ombudsman cases, High priority, CEO and media complaints
- Onboarding Training, mentoring &coaching of Underwriters
- Training & support for Underwriting, Advisory and Call Centre teams
- Providing retrospective underwriting decisions at claims stage
- Conduct and recommend Limit reviews for underwriters.
- Assist with/ conduct periodic quality assurance reviews for in-force policies
- Handle complex technical queries
- Work with Underwriting Data Specialists to translate underwriting philosophy into Underwriting Specialist, etc
You will be an ideal candidate if you have the following:
- Minimum qualification: Relevant degree
- Preferred qualification: Fit & Proper requirements for long term insurance category B1 for advice (advantageous)
Knowledge:
- Proven track record in medical training or previous medical underwriting at an advanced level
- A higher/ advanced level of product knowledge regarding Lump Sum Disability, Critical Illness, Income Protection, Business Cover, Group Risk, and the assessment and underwriting thereof.
- Assessment of medical, financial & occupational underwriting risk of an organization
- In-depth and expert knowledge and application of underwriting administration processes
- Experience in influencing stakeholders within underwriting and wider business areas
- Systems and analytical experience
- Proven advanced underwriting and technical background
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Are you someone who can:
- Comply with data policies, standards, tools and best practices within the data domain of responsibility.
- Apply domain-level data architecture and data management best practices to area of responsibility.
- Assist with compliance with internal policy, regulatory requirements and data practice standards.
- Interacts and builds relationships with internal and external stakeholders to ensure compliance with statutory requirements.
- Document business term definitions.
- Maintain metadata, data quality rules, Enterprise Data Model (EDM), reference data, records register, where applicable.
- Respond to data queries e.g. data quality issues as defined by the data quality issue resolution process.
- Perform root cause analysis to resolve data quality issues and implement solutions accordingly.
- Provide input into information management metrics.
- Provide input into accurate and reliable reporting together with analyzing trends and data used to improve business decisions.
- Provide input into accurate and reliable reporting in line with business, compliance and governance requirements.
- Accumulate information to review work progress that provides input to reporting, decision making and the identification of improvement opportunities.
- Define information management requirements (e.g. data cleansing and data quality, etc.) and drive the implementation of the requirements within area of responsibility).
- Participate in data related projects and provide required domain level expertise.
- Align data activities to targeted projects for remediation and drive activities accordingly.
- Participate in activities of the Segment implementation roadmap for the information management function.
- Participate in the maturity roadmap for relevant Business Unit aligned to implementation roadmap and provide inputs for roadmap assessment.
- Consult in matters of data workflows, master data security, and access rights for area of responsibility.
- Promote best practices and make recommendations to business users that will create efficiencies and ensure data integrity for area of responsibility.
- Identify possible solutions to support business requirements and partners with stakeholders to develop an optimum solution.
You will be an ideal candidate if you have:
Minimum Qualification:
- Minimum Qualification Bachelor’s degree in computer science, Information Systems, or related field
Experience:
- 3years of experience in data management, data analysis or data governance preferred.
- PowerBi
- Python
- SQL query
- Power query
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Are you someone who can:
- Control expenditure and identify process improvements to contain and reduce costs
- Configure, install and test relevant system software on mainframe systems and distribution platforms to support end user requirements
- Monitor the security and efficiency of the IT infrastructure to continuously improve service delivery
- Participate in planned activities that are appropriate for own development
You will be an ideal candidate if you have experience with the following skillsets:
- Docker
- Ansible
- Jenkins
- SSL certificate management
- bitbucket
- Linux Redhat
- AWS Cloud Practitioner
- Zabbix Monitoring
- Kubernetes
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Job Description
- To provide specialist advice, guidance and support to the business and technology community to ensure appropriate development and implementation of an IT risk management programme in accordance with governance and IT risk requirements.
- To oversee the implementation and monitoring of a risk management framework including policies, standards and security. architecture to ensure sound IT management practices
- Maintain expert knowledge on relevant legislative amendments, industry best practices and provide advice to relevant stakeholders.
- Maintain up to date knowledge of local and global trends.
- Provide thought leadership and expertise.
- Identify sources of the risk, areas of impact, events and their causes and potential consequences that might create, enhance, prevent, degrade, accelerate, or delay the achievement of IT objectives.
- Determine the level of risk, which is defined as the combination of the consequences and likelihood of the inherent risk.
- Conduct impact analysis to ensure resources are adequately protected with proper control measures within acceptable levels of residual risk.
- Assist IT with creating action plans to mitigate potential risks within the IT environment and comply with governance in terms of legislative, audit and business policy requirements.
- Follow up on deficiencies identified in monitoring reviews, self-assessments, automated assessments, and internal and external audits to ensure that appropriate remediation measures have been taken.
- Contribute to IT Risk reports, and review and assess quality and accuracy of IT reports.
- Monitor and analyse IT Risk performance and generate reports Identify areas needing improvement and develop recommendations Partner with business and IT about monitoring and reviewing risk performance.
- Monitor and analyse IT Risk performance and generate reports.
- Identify areas needing improvement and develop recommendations.
- Partner with business and IT with regard to monitoring and reviewing risk performance.
- Provide advice and support to business about tools and methodologies to mitigate IT risks and issues, and to improve identified control weaknesses.
- Consult with business and technical staff on potential operational impacts of proposed changes to the IT environment.
- Inform stakeholders about IT risk issues and activities affecting the assigned area or project Report to management concerning residual risk.
- Attend relevant BU committees e.g., Monthly BU IT Risk Committee, BU IT Exco, Project Steering committees, New Product Approval, CAB etc.
- Monitor the BU's development of DR/BCM test plans, testing, and documentation for each application Review selected change requests to ensure they are appropriately incorporated into the larger business plan.
- Assist in the identification of root causes (including identification of control failures) of IT-related incident recommend appropriate mitigation of root cause.
- Maintain an up-to-date understanding of industry best practices. Test adequacy of existing controls and recommend actions for improvement.
- Monitor the Business Unit's compliance with Group security policies and standards with guidance from their respective ISO and IT Risk Manager Oversee hygiene reporting and action plans to remediate noncompliance Assess and monitor the risk posture against tolerance., as it relates to information and cyber security.
- Provide risk posture on area / system being audited, including known issues and action plans. Assist Business/IT with creating action plans to mitigate the risks from the audit findings.
- Assess the adequacy of action plans defined by business. Determine revised dates for overdue where necessary and ensure formal revision process is followed.
- Undertake periodic reviews of the contracts/arrangements to ensure these comply with the Group Sourcing and Vendor Management policy.
- "Provide IT Risk briefings to advise on critical issues that may affect the business. Conduct knowledge transfer training sessions to both internal and external stakeholders regarding risk programmes."
- Monitor accuracy of the IT Asset Register and CMDB (Configuration Management Database).
- Monitor the IT process for updating IT Asset Register and CMDB.
- Provide recommendations for the IT Continuity and Risk Frameworks/Guidelines based on findings from analyses of usage and practices in IT.
- Provide advice and support to the BU to ensure that IT Risk is fully functional and in accordance with frameworks and Risk requirements.
- Manage the conceptualisation, planning, and delivery of IT Risk Management projects as assigned.
- Collaborate with IT Operational/Risk teams to ensure delivery of projects.
- Provide status updates to relevant stakeholders.
- Serve in an advisory role in application development and infrastructure projects to assess risks.
- Recommend and ensure implementation of required changes to IT risk and security policies and procedures· Benchmark current IT practices against leading practices and existing frameworks.
- Annually review and report any gaps in IT policies, procedures, standards both current and new Recommend required changes to IT policies, procedures, standards.
go to method of application »
Job Description
- Provide a positive customer experience by being helpful and sensitive to customer transactional needs and expectations as well as educating customers to the correct channel (eChannels and Self Service) whilst adhering to policy and process.
- Leads identified converted into successful sales.
- Ensure activities support cost containment and reduction.
- Educate customers on correct eChannels to maximize channel optimisation opportunities identified aligned to customer needs.
- Connect with our customers by living up to our brand promise of “how can we help you?” at all times.
- Converse with our customers in a way that they fully understand and provide helpful solutions and products based on their needs.
- Always conduct themselves in an ethical manner.
- Adhere to the TCF (Treating Customer fairly) principles in all that you do.
- Optimize every customer interaction to migrate cash transactions and/or convert customer to eChannels and encourage use of digital and self-service channels.
- Resolve all customer queries efficiently, and within agreed timelines.
- Achievement of Sales and Service client retention by managing the breakdown activities as listed in the Sales and Service Operation requirements.
- Always comply with procedures and processes contained in the relevant business guidelines and understand the risk associated with decisions.
- Fulfilling transactions above the benchmark set and providing an exceptional customer experience.
- Demonstrates behaviour in support of the organizational values.
- Takes accountability for own performance, personal and career development.
- Maintain an ability to adapt to ever changing business and customer needs.
- Contribute to the overall effectiveness and success of the team.
- Improve knowledge and competencies by completing role specific training as per eCareers.
go to method of application »
Job Description
- To formulate tactical strategy and associated delivery plans through managing the end to end core value propositions while ensuring operational implementation through the achievement of value propositions
- This role will craft Operational strategies to grow and build Banking products through enabling horizontal alignment across sub-segments to provide sustainable long term returns and profitability
- Integrate business information, and compare, analyse and produce reports to identify trends, discrepancies and inconsistencies for decision making purposes
- Set tactical goals and optimise the use of the people, finances and technologies in order to realize those goals
- Manage people by executing management responsibilities and create an environment that encourages employee growth and performance excellence
- Draw up a budget aligned to tactical delivery plans, monitor effectiveness and report on variances
- Design and implement new or cutting-edge systems, solutions and processes and initiate innovations and changes aligned to business strategy
- Establish mutually beneficial relationships with stakeholders, that support thought leadership, innovative and integrated practice solutions
- Develop tactical plans to drive revenue growth
Education and experience
- Grade 12
- Degree in the relevant field
- 5+years of experience
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Are you someone who can:
- Can design and have implementation experience with large scale data developments, data warehouses, operational data stores and data marts?
- Understand and can design and implement data pipelines?
- Understand system specification?
- Understand quality data management?
- Can code in database and data management languages for both DML and DAL, pipelines and data engineering related tasks?
- Have implemented master, reference and metadata solutions?
- Creating procedures and other code artefacts with high degrees of complexity in multiple data pipeline solutions?
- Know how to work in projects and being involved from the planning design phase?
- Build sound relationships with a broader team and variety of stakeholders?
- Engineer and leverage processes and technologies to meet business needs?
- Produce consistently high-quality outputs within agreed deadlines.
You will be an ideal candidate if you:
Qualifications:
- Certificate or Diploma in a computer science, information systems or related field.
Experience:
- 3 to 5 years of experience in a similar environment, of which 1 to 2 years has been at a mid to senior level.
- Ab-initio and Teradata experience would be highly advantageous
You will be the idea candidate if you:
- Have worked with data unit testing.
- Finance experience is an advantage, as would be any banking experience.
- Have developed databases, data warehouses, data marts and operational data stores.
- Have experience in SQL languages.
- Have good communication skills.
- Have a strong drive to pay attention to detail.
- Understanding of and implementation of database performance optimization, tuning, analysis and specification.
- Solution definition and problem-solving skills.
- Experience and knowledge of cloud computing desired.
- Good understanding of business processes.
- Strong organizational skills.
- Excellent interpersonal, communication, and negotiation skills.
- Knowledgeable about all phases of the software development life cycle.
- Good knowledge of modern data engineering principles and best practices.
- Certificates to demonstrate knowledge and competency are an advantage.
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Job Description
- To provide specialist product advice.
- Manage costs / expenses within approved budget to achieve cost efficiencies.
- Deliver exceptional service that exceeds customers’ expectations through proactive, innovative and appropriate solutions.
- Cultivate and manage objective working relationships with a variety of stakeholders, including end-users, SMEs, project managers and senior staff members.
- Maintenance of expert knowledge on relevant legislative amendments industry best practices and provision of proactive advice and solutions to relevant stakeholders.
- Translate strategies into actionable goals and execute relevant projects / initiatives aligned to strategic objectives with specific performance measures and control systems to track progress.
- Implement and maintain sound business processes that minimise risk and deliver quality requirements specifications. Findings that area as a result of internal or external audit and client management and risk.
- Initiate and manage product research, data mining and quantitative analysis to ensure sustainability and future competitive growth.
- Explore local and international markets for new products and trademarks in order to expand and strengthen the business' market position.
- Facilitate the conversion of knowledge and ideas into new or improved products, processes and services.
- Manage own development to increase own competencies.
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Are you someone who can:
- Analyse, provide assistance and guidance to team leaders and assessors with the technical aspects of claims.
- Ensuring adherence to organisational best practice and legislative requirements.
- Accurate assessment, investigation and validation of complex long-term insurance claims/ claims with high value in accordance with the goals, objectives, processes and standards of the organization in order to meet customer. These claims include funeral and death.
- Taking ownership of queries and ensuring they are resolved timeously and effectively
- Ensuring all risks are mitigated and escalated, this includes the identification of fraudulent activity and non disclosure.
- Continuously assess own performance, seek timely and clear feedback and request training where appropriate.
- Providing effective, efficient and professional service to all our customers and branches, both telephonically and through written correspondence.
- Assist with system and process development.
- Teamwork to meet service and quality standards.
You will be an ideal candidate if you:
- Grade 12.
- Suitable tertiary qualification.
- At least 2 years experience in risk claims which must include experience in funeral and death.
- Experience in identification of managing claims fraud.
- Long-term insurance industry and product knowledge.
- Extensive knowledge on all FNB Life products
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Are you someone who can:
- Think outside the box, driven to write your own paycheck (basic plus commission)
- Have the ability to thrive under pressure and exceed targets in a sales environment.
- Build sound relationships based on trust and openness (Internal and External)
- Produce consistently high-quality outputs within agreed deadlines
You will be an ideal candidate if you:
- Are a go getter with a positive and unbeatable mindset.
- Have a minimum of 1 year sales experience with a proven track record.
- Have a valid matric
- Have an RE5
- Have full FAIS qualification
- Have CPD credits
Method of Application
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