Jobs at Nedbank

Job Purpose

• To administer a portfolio of trusts, mainly testamentary, for the purpose of generating fees and leads as part of a full range of fiduciary services, in order to make Nedbank the great place to bank for our clients.

Job Responsibilities

• Adhere to company policies and procedures through appropriate investment of trust assets and overall trust administration.
• Keep up-to-date with legislation and regulation by reading up on the industry-related information.
• Ensure risks are minimised by following a checking and verification process.
• Ensure that there is no financial and reputational risk to the company by adhering to the internal knowledge base.
• Administer the client's trust in a professional manner in terms of the will or trust deed.
• Manage clients and beneficiary needs and their expectations by taking the appropriate action and delivering the required service in a timeous manner.
• Assist colleagues in trust-related problem solving by giving them advice on any specific query.
• Contribute to a culture conducive to the achievement of transformation goals by participating in Nedbank Culture building initiatives (e.g. staff surveys etc).
• Participate and support corporate social responsibility initiatives for the achievement of key business strategies.
• Identify and recommend opportunities to enhance processes; systems and policies and support implementation of new processes; policies and systems.
• Generate an income stream through fee-taking in a timely manner in order to meet company's financial goals.
• Identify new business opportunities/leads by getting to know our clients better.
• Provide an oversight of daily administration activities by checking and verifying data.
• Keep abreast of legislation and other industry changes that impacts on role by reading the relevant newsletters; websites and attending sessions.
• Understand and embrace the Nedbank vision and demonstrate the values through interaction with team and stakeholders.
• Improve personal capability and stay abreast of developments in field of expertise by identifying training courses and career progression for self through input and feedback from managers.
• Ensure personal growth and enable effectiveness in performance of roles and responsibilities by ensuring all learning activities are completed; experience practiced and certifications obtained and/or maintained within specified time frames.
• Ensure information is provided correctly to stakeholders by maintaining knowledge sharing knowledge with team

Job Responsibilities Continue

People Specification

Essential Qualifications - NQF Level

• Matric / Grade 12 / National Senior Certificate

Preferred Qualification

• Diploma/Higher Diploma in Banking.
• NQF5 and upwards recognised by FISA and SA Banking Industry.
• Associated Financial Planner/Certified Financial Planner (FPI)
• LLB Degree/BCom Degree

Essential Certifications

Preferred Certifications

• Fiduciary Institute of South Africa or Financial Planning Institute.

Minimum Experience Level

• 2 - 5 years relevant experience in the Trusts/Fiduciary environment.

Technical / Professional Knowledge

• Administrative procedures and systems
• Business writing skills
• Relevant regulatory knowledge
• Relevant software and systems knowledge
• Banking knowledge
• Banking procedures
• Cluster Specific Operational Knowledge
• Business principles
• Business terms and definitions
• Governance, Risk and Controls

Behavioural Competencies

• Customer Focus
• Applied Learning
• Work Standards
• Earning Trust
• Decision Making
• Quality Orientation

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Job Purpose

• The purpose of this role is to lead and grow a team, whose role it is to develop and grow scale of our Nedbank Insurance, life and non-life solutions, through digital channels.

Job Responsibilities

• Lead the digital commercialisation team
• Grow the digital commercialisation team
• Ensure that you form part off all the bank’s digital distribution channels through USSD, Money App, Kiosk, etc.
• Penetrate the identified different segments within the bank
• Commercialise through analyse banks data, create campaigns, develop targeted and personalised customer strategies
• Understand the customer sales journeys on digital, analyse drop offs and know the solutions
• Run sales funnel management to ensure success against digital sales targets
• Ensure there is a clearly articulated sales and channel plan for digital execute with clarity & effectiveness
• Form part of the Customer Journey Mapping and ensure great digital customer journeys to ensure uptake of Nedbank Insurance solutions through simple and effective sales processes
• Acknowledge and adhere to Nedbank's policies, product training requirements, etc.
• Develop and maintain a high performance sales culture by ensuring alignment of the sales strategy with team targets
• Drive great digital customer journey s to ensure take up on digital channels
• Effectively manage stakeholder’s requirements and deliverables timeously
• Craft and implement developmental and talent strategy
• Ensure effective risk management by monitoring compliance to policies and procedures and relevant regulatory frameworks and taking corrective action where necessary

Job Responsibilities Continue

• Ensure optimisation of resources and workflow to increase productivity by ensuring effective resource and work allocation
• Develop and maintain effective stakeholder relationships by ensuring that Nedbank values are followed in sales and service delivery
• Actively manage drop offs on the digital channels ensuring corrective measures are taken
• Ensure that 70% of all Nedbank Insurance’s sales volume is able to come through digital channel
• Work closely with BITE to ensure appropriate technical capability is available foe sales to take place
• Active drive sales campaigns on digital and ensure the operationalisation of funnel management to ensure a daily sales management regime
• Work with the appropriate partners to ensure traffic is directed to Nedbank Insurance digital assets
• Work with the appropriate partners to ensure that Nedbank Insurance is placed in a prominent place on the app
• Ensure client satisfaction by monitoring and analysing client experience results through the various tools and measurements and take required action
• Ensure synergy between team networks through consistent and constant communication of expectations
• Drive and monitor the implementation of the sales strategy against objectives and outcomes by ensuring that all businesses within your area of influence are aligned to the sales strategy
• Develop and manage the budget according to the strategic business requirements.

Essential Qualifications - NQF Level

• Matric / Grade 12 / National Senior Certificate
• Advanced Diplomas/National 1st Degrees

Preferred Qualification

• Relevant  industry specific qualification in Finance or Sales, Fais qualification, Regulatory Examination 1.

Essential Certifications

Preferred Certifications

Minimum Experience Level

• 5 years in sales roles and must have been experienced in digital channels (non-negotiable)
• Relevant industry experience and track record of growth the digital sales channel and sales volumes for a client centric organisation. Insurance industry experience (life & non-life)
• Track record of sales delivery on digital channels across a large portfolio of solutions (we now have 18 different solutions live)
• A degree is not required.  Relevant experience and track record is required.  The best person for this job is not one who has been trained to think in boxes

Technical / Professional Knowledge

• Business administration and management
• Business terms and definitions
• Communication Strategies
• Financial Accounting Principles
• Governance, Risk and Controls
• Nedbank policies and procedures
• Organisational behaviour theory
• Relevant regulatory knowledge
• Management information and reporting principles, tools and mechanisms
• Human Resource Policies And Practices

Behavioural Competencies

• Initiating Action
• Building the Sales Team
• Coaching the Sales Team
• High-Impact Communication
• Driving Successful Customer Engagements
• Aligning and Executing Sales Strategy

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Job Purpose

• As an IT Cloud Solutions and Vendor Manager, you will play a critical role in our organization’s digital transformation journey. You’ll be responsible for overseeing our cloud solutions, optimizing vendor partnerships, and ensuring seamless collaboration. Your expertise will drive efficiency, cost-effectiveness, and operational excellence.

Job Responsibilities

Cloud Solutions Management:

• Evaluate, select, and implement cloud solutions that align with our business goals.
• Collaborate with cross-functional teams to design, deploy, and maintain cloud infrastructure.
• Monitor performance, security, and scalability of cloud services.

Vendor Relationship Management:

• Develop and maintain successful relationships with our vendor network.
• Negotiate contracts, service-level agreements (SLAs), and pricing terms.
• Ensure vendors meet performance expectations throughout the relationship.

Vendor Onboarding and Offboarding:

• Lead the onboarding process for new vendors.
• Facilitate smooth transitions during vendor offboarding.

Cost Optimization and Budget Management:

• Analyze vendor costs and identify opportunities for savings.
• Create and manage budgets related to cloud solutions and vendor services.

Risk Mitigation and Compliance:

• Assess vendor risks and implement risk mitigation strategies.
• Ensure compliance with company policies and industry regulations.

People Specification

• Proven experience in cloud solutions architecture, implementation, and management.
• Excellent negotiation, communication, and vendor management skills.

Essential Qualification - NQF level

• Bachelor’s degree in information technology, Computer Science, or related field.
• Strong understanding of cloud platforms (e.g., AWS, Azure, Google Cloud).
• Certifications in cloud technologies (e.g., AWS Certified Solutions Architect, Google Cloud Professional Cloud Architect) are a plus.

Minimum Experience Level

• 10+ years IT experience as a vendor manager and experience of working on cloud platforms (AWS, Azure, Google Cloud)

Technical / Professional Knowledge

• Governance, Risk and Controls
• Organisational behaviour theory
• Principles of project management
• Relevant regulatory knowledge
• Stakeholder management
• Strategic planning
• Talent management
• Business writing skills
• Management information and reporting principles, tools and mechanisms
• Client Service Management

Behavioural Competencies

• Building Partnerships
• Customer Focus
• Decision Making
• Facilitating Change
• Inspiring others
• Business Acumen
• Building Organizational Talent
• Compelling Communication

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Job Purpose

• To conduct internal audits to provide independent; objective assurance to the Nedbank Group Limited Board of Directors; that the governance processes and management of risk and systems of internal control; are adequate and effective to mitigate the most significant risks; both current and emerging; that threaten the achievement of the Groups objectives; and in so doing help improve the control culture of the Group.

Job Responsibilities

• Assist the audit lead to execute audit assignment planning, fieldwork and reporting in line with the Group Internal Audit (GIA)methodology and Institute of Internal Auditors (IIA).
• Provide independent assurance to the Group Audit Committee that business is adequately mitigating key strategic and operational risks.
• Assess and understand business systems, processes, tools, methodologies, and templates, within audits cope.
• Identify and assess the design adequacy and operational effectiveness of controls within audit scope.
• Be commercially minded and understand the broader business strategy in auditing approach.
• Manage allocated billable hours in line with Audit plan.
• Act as a trusted business advisor through providing audit insights in line with audit methodology.
• Maintain stakeholder relationships through regular scheduled engagements.
• Build sound professional relationships through addressing client concerns.
• Influence stakeholders to address inefficiencies in resolving audit findings through utilising professional experience in demonstrating benefits of best audit practice.
• Partner with stakeholders in providing regular audit progress updates and timeous reporting of key audit findings.
• Ensure client centricity in audit engagements with stakeholders.
• Ensure GIA policies and principles are maintained and applied through the audit process.
• Identify and ensure compliance with relevant laws, regulations, and guidelines in line with audit scope.
• Ensure continuous improvement of the quality of audits through providing professional insights.
• Prepare quality, relevant and commercially astute assignment, and reports.
• Analyse and interrogate client processes, evidence, and verbal information independently.
• Apply professional judgement in all audit interactions.
• Apply experience and best practice into audit discussions and work performed.
• Deal with complex verbal and documented information and data in the audit process.
• Support the achievement of the business strategy, objectives, and values.
• Stay abreast of developments in field of expertise.
• Ensure personal growth and enable effectiveness in performance of roles and responsibilities.
• Contribute to the Nedbank Culture building initiatives (e.g. staff surveys etc.).
• Participate and support corporate responsibility initiatives for the achievement of business strategy
• Seek opportunities to improve business processes, models and systems though agile thinking.

 Preferred Qualification

• Bachelor of Commerce: Honours with articles, Advanced Diplomas/National 1st Degrees

Essential Qualifications - NQF Level

• Advanced Diplomas/National 1st Degrees

Preferred Certifications

• CIA (Certified Internal Auditor)

Minimum Experience Level

• 5 years relevant business/audit experience

Technical / Professional Knowledge

• Ethics and Fraud
• Governance, Risk and Controls
• Managerial Accounting Principles
• Principles of project management
• Relevant regulatory knowledge
• Business writing skills
• Institute of Internal Auditors standards
• Auditing

Behavioural Competencies

• Applied Learning
• Communication
• Collaborating
• Decision Making
• Technical/Professional Knowledge and Skills

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Job Purpose

• To actively contribute to the NFP strategy and business objectives, revenue generation and growth, mandate implementation, team development, management and client relationship building to generate sustainable revenue streams for WMSA.

Job Responsibilities

• To mentor, supervise and coach Financial Planners to ensure their growth and development to ensure that they conduct is aligned to the required regulatory and business requirements.
• Identify training courses and career progression for self and team through input and feedback from management and personal observation
• Ensure all personal and team development plan activities are completed within specified timeframe.
• Building talent pipelines of Financial Planners to ensure growth and managed resource risks.
• Share knowledge and industry trends with team and stakeholders during formal and informal interaction.
• Ensure compliance with internal processes through developing an understanding of internal procedures.
• Ensure personal and team time management and assist in ensuring effective deal/project management.
• Manage and track individual and team performance according to the set metrics and targets for Financial planners
• Supervise and ensure the development of people resources
• Ensure that all admin related responsibilities are timeously addressed.
• Support the achievement of the business strategy; objectives and values by reviewing Nedbank and Business Unit policies.
• BuiId trusted and strong relationships both internally and externally through delivery of good quality work outputs and strong communication skills.
• Ensure provision of timeous resolutions for internal and external stakeholders by addressing specific client and advice related queries.
• Ensure that advice provided on behalf of WMSA is accurate and aligned to legislative and Nedbank requirements.

Job Responsibilities Continue

• DeveIoping and using collaborative relationships to facilitate the accomplishment of work goals.
• Maintain existing client relationships by respecting and assisting in enhancing the relationship.
• Contribute to a culture conducive to the achievement of transformation and development goals by participating in Nedbank Culture building initiatives (e.g. staff surveys etc.).
• Participate in and support corporate responsibility initiatives for the achievement of business strategy.
• Seek opportunities to improve business processes and systems by identifying and recommending effective ways to operate and adding value to Nedbank.
• Contribute towards the successful revenue generation through cross selling and pricing solutions by being an active team member and leader.
• Contribute towards the successful implementation of pricing and solutions and ensuring that our advice is correctly and competitively priced.
• Ensure accuracy and validity of client information by interrogating assumptions and commerciality of information provided.
• Maintain competency through keeping up to date with industry trends and legislation.
• Ensure effective time management by managing turnaround times.
• Maintain effective oral and written communication.
• Focus on innovative client solutions and problem solving by showing initiative; creative thinking and drawing from previous experience.
• Build skills and talent pipeline via effective team management across the disciplines to manage all people risks
• Ensuring Regulatory compliance, this includes but not limited to Market conduct, governance and legal.

Essential Qualifications

• Matric / Grade 12 / National Senior Certificate
• Professional Qualifications / Honour's Degree 
• Relevant RE1 and 5 and Key Individual qualifications (CAT 1) and CFP (or working towards)

Minimum Experience Level

• 5 - 8 years' relevant Financial Planning industry knowledge. 

Technical / Professional Knowledge

• Governance, Risk and Controls
• Industry trends
• Microsoft Office
• Principles of financial management
• Principles of project management
• Relevant regulatory knowledge
• Relevant software and systems knowledge
• Research methodology
• Decision-making process
• Cluster Specific Operational Knowledge

Behavioural Competencies

• Adaptability
• Coaching
• Communication
• Initiating Action
• Work Standards
• Managing Work
• Technical/Professional Knowledge and Skills

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Job Purpose

• This is a front office role within the Debt Capital Markets team, which is part of Investment Banking. The Debt Capital Markets business is focused on originating and implementing debt capital markets finance for sovereign, parastatal and corporate issuers in South African and SSA generally. The team works closely with Investment Banking, Client Coverage, Global Markets and other specialised debt groups internally to originate deals in addition to our targeted clients, other arranging banks, exchanges, platforms and external lawyers to negotiate and close transactions.  Incumbent will predominately focus on the execution of originated deals, the analysis of potential new opportunities, collating relevant market data, preparing market updates and pitch books.

Job Responsibilities

• Meaningfully contribute to the Debt Capital Markets business.
• Contribute to revenue generation by identifying and following through new business opportunities.
• Grow Debt Capital Markets’ business by supporting Principals, building networks, and contribute to developing Nedbank CIB’s brand.
• Assist in preparing marketing presentations and pitches.
• Actively manage and collate market relevant data for pitches and client queries.
• Interpret market developments to help identify issuance opportunities.
• Deal with credit and deal enquires from market participants.
• Monitor market trends by researching and recording market developments, competitor activities and innovation of debt capital markets products and services.
• Contribute to innovation and product development in Investment Banking.
• Grow bank wide profitability by attracting and retaining clients and supporting cross-sell to relevant product areas.
• Manage risks by ensuring compliance with the relevant credit, investment and compliance policies of the bank.
• Identify and mitigate operational risk by implementing controls.
• Build and sustain trusting internal and external relationships and alliances across functional and organizational boundaries through collaboration with relevant stakeholders.
• Knowledge of the Debt Capital Markets will be an advantage

Essential Qualifications - NQF Level

• Advanced Diplomas/National 1st Degrees

Preferred Qualification

• CA(SA) / CFA /B. Comm Honours/LLB/Relevant Postgraduate Qualification.

Essential Certifications

• CA(SA), CFA

Minimum Experience Level

• 3 years’ experience in an investment banking environment. Experience in Fixed Income Market -trading, structuring and/or advisory while not essential, will be beneficial.

Technical / Professional Knowledge

• Business principles
• Business terms and definitions
• Business writing
• Data analysis
• Governance, Risk and Controls
• Industry trends
• Microsoft Office
• Principles of project management
• Relevant regulatory knowledge
• Oral and written communication techniques

Behavioural Competencies

• Communication
• Continuous Learning
• Collaborating
• Stress Tolerance
• Quality Orientation
• Technical/Professional Knowledge and Skills

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Job Purpose

• To educate clients on the convenience, security and functionality of digital and self-service solutions; processing cash transactions and cash fulfillment (i.e.balancing and replenishment) and performing first line device maintenance in order to meet business goals and exceed the client expectations. 

Job Responsibilities

Client Engagement:

• Address any concerns relating to the queue flow or digital devices.
• Assist client to download online applications and resolve any log in issues.
• Assist the client to buy value-added services (e.g. pre-paid data and airtime) online or through a self-service device.
• Assist the client to obtain statements, cards and other relevant documentation from self-service zones.
• Build and maintain client relationships by keeping clients informed of progress or action taken regarding their applications, queries and requests.
• Discover client's service and digital needs through connecting, understanding and delivering financial solutions with care.
• Educate clients and potential clients on how to subscribe and service their account.
• Educate clients on self-service, digital functionality and features.
• Facilitate a conversation with the client to assist them to complete their service needs online.
• Identify quality sales leads and enable cross-selling (without advising) through client engagement, fulfilling, making suggestions, referring to the relevant department for action and by capturing it on the client management system.
• Meet, greet, establish and clarify client needs and verify documentation and direct clients.
• Nurture strong, long-standing client relationships.
• Own the client request end to end and route for alternative intervention if not equipped to service the client.
• Provide knowledgeable client service that fosters mutual trust and confidence.

Business Operations:

• Accept and service cash transactions over the counter.
• Action control check list applicable to teller, enquiries and foreign functions daily.
• Balance and secure branch stock holding (e.g. cards).
• Control the queuing process and prioritise clients with special needs.
• Destroy old stock (e.g. cards) identified by reports.
• Enable the further processing of inter-bank transfers by preparing all transactional documents and originals (WASTE) in the required format by the required deadline for hand over to couriers.
• Ensure ATM/ID availability through balancing and loading of cash and attending to down devices by performing first line device maintenance support.
• Execute on cash management (i.e. Treasury and holdings), cash efficiency and recycling strategies within the store.
• Load cash, balance and provide first line device maintenance and replenishment of consumables of all store devices.
• Minimize losses and ensure corrective action is taken by declaring any discrepancies in cash holdings.
• Process client deposits, withdrawal, change for change and transfer requests by following relevant procedure and policies.
• Process client forex requests by following the relevant procedures and policies (e.g. FBN, bills and transfers).

Risk and Compliance:

• Mitigate risk by controlling counter and drop safe limits according to policy.
• Prevent fraud and losses by adhering to mandates, as well as client and transaction authentication procedures and policies.

Nedbank Goals:

• Act in the client's interest, inform the client, do what you say and promise, take accountability, and go the extra mile.
• Contribute to the success of Nedbank through meeting your service excellence, teamwork and personal development goals whilst adhering to Nedbank security, operational and compliance procedures and policies.
• Develop, retain and grow the business by delivering against individual and team goals that support a positive client experience.
• Improve digital enticement and migration volumes to self-service devices and online channels.

Essential Qualifications - NQF Level

• Diploma

Preferred Qualification

• Must have completed a higher Certificate in Banking Services - NQF5

Minimum Experience Level

• Must have 1 - 2 years Retail/Banking Client Service, Cash, Technology Savvy, 1st Line Problem Resolution experience.
• Must have foreign exchange experience..

Technical / Professional Knowledge

• Customer service principles
• Product Knowledge
• Problem solving skills
• Relationship management
• Nedbank security policies and procedures
• Governance, Risk and Controls
• Forex product

Behavioural Competencies

• Building Customer Loyalty
• Earning Trust
• Collaborating
• Managing Work
• Adaptability
• Stress Tolerance
• Continuous Learning