Head: Digital Sales Channel at Nedbank

Job Purpose

• The purpose of this role is to lead and grow a team, whose role it is to develop and grow scale of our Nedbank Insurance, life and non-life solutions, through digital channels.

Job Responsibilities

• Lead the digital commercialisation team
• Grow the digital commercialisation team
• Ensure that you form part off all the bank’s digital distribution channels through USSD, Money App, Kiosk, etc.
• Penetrate the identified different segments within the bank
• Commercialise through analyse banks data, create campaigns, develop targeted and personalised customer strategies
• Understand the customer sales journeys on digital, analyse drop offs and know the solutions
• Run sales funnel management to ensure success against digital sales targets
• Ensure there is a clearly articulated sales and channel plan for digital execute with clarity & effectiveness
• Form part of the Customer Journey Mapping and ensure great digital customer journeys to ensure uptake of Nedbank Insurance solutions through simple and effective sales processes
• Acknowledge and adhere to Nedbank's policies, product training requirements, etc.
• Develop and maintain a high performance sales culture by ensuring alignment of the sales strategy with team targets
• Drive great digital customer journey s to ensure take up on digital channels
• Effectively manage stakeholder’s requirements and deliverables timeously
• Craft and implement developmental and talent strategy
• Ensure effective risk management by monitoring compliance to policies and procedures and relevant regulatory frameworks and taking corrective action where necessary

Job Responsibilities Continue

• Ensure optimisation of resources and workflow to increase productivity by ensuring effective resource and work allocation
• Develop and maintain effective stakeholder relationships by ensuring that Nedbank values are followed in sales and service delivery
• Actively manage drop offs on the digital channels ensuring corrective measures are taken
• Ensure that 70% of all Nedbank Insurance’s sales volume is able to come through digital channel
• Work closely with BITE to ensure appropriate technical capability is available foe sales to take place
• Active drive sales campaigns on digital and ensure the operationalisation of funnel management to ensure a daily sales management regime
• Work with the appropriate partners to ensure traffic is directed to Nedbank Insurance digital assets
• Work with the appropriate partners to ensure that Nedbank Insurance is placed in a prominent place on the app
• Ensure client satisfaction by monitoring and analysing client experience results through the various tools and measurements and take required action
• Ensure synergy between team networks through consistent and constant communication of expectations
• Drive and monitor the implementation of the sales strategy against objectives and outcomes by ensuring that all businesses within your area of influence are aligned to the sales strategy
• Develop and manage the budget according to the strategic business requirements.

Essential Qualifications - NQF Level

• Matric / Grade 12 / National Senior Certificate
• Advanced Diplomas/National 1st Degrees

Preferred Qualification

• Relevant  industry specific qualification in Finance or Sales, Fais qualification, Regulatory Examination 1.

Essential Certifications

Preferred Certifications

Minimum Experience Level

• 5 years in sales roles and must have been experienced in digital channels (non-negotiable)
• Relevant industry experience and track record of growth the digital sales channel and sales volumes for a client centric organisation. Insurance industry experience (life & non-life)
• Track record of sales delivery on digital channels across a large portfolio of solutions (we now have 18 different solutions live)
• A degree is not required.  Relevant experience and track record is required.  The best person for this job is not one who has been trained to think in boxes

Technical / Professional Knowledge

• Business administration and management
• Business terms and definitions
• Communication Strategies
• Financial Accounting Principles
• Governance, Risk and Controls
• Nedbank policies and procedures
• Organisational behaviour theory
• Relevant regulatory knowledge
• Management information and reporting principles, tools and mechanisms
• Human Resource Policies And Practices

Behavioural Competencies

• Initiating Action
• Building the Sales Team
• Coaching the Sales Team
• High-Impact Communication
• Driving Successful Customer Engagements
• Aligning and Executing Sales Strategy