Job Opportunities at Mr Price Group

Responsibilities
Stock Management:

• Ensure that stock is accurately received & unpacked to merchandise and replenish the sales floor.
• Monitor and manage stock levels through defined processes (stock counts, stock takes, stock loss action plans, etc.) to mitigate risks (stock loss) and ensure adequate stock on hand.
• Oversee the overall maintenance of the stockroom to meet housekeeping standards.
• Authorize write-offs, breakages, recalls, and returns.

Sales Growth & Profitability:

• Analyse sales & profitability reports in-store to collaborate with management on required operational action plans, increase sales performance, and monitor store expenditure.
• Review and keep abreast of in-store product performance to provide feedback to the support center and enhance sales.
• Identify and propose new opportunities to increase sales and brand awareness. This may include in-store marketing, competitor shopping, partnering/participating in local events, and driving new accounts/memberships per targets (if applicable).

Risk Management:

• Conduct compliance checks through defined processes (e.g. admin checks, store audits, visual audits, COMO (Continuous Monitoring) reports, POS reports, health & safety standards, weekly hanger counts, security, etc.) to ensure and enforce overall compliance with policies and procedures.              

Customer Experience Management:

• Ensure and maintain the implementation of customer experience processes (through the execution of business instruction letters, markdowns, repricing, promotions, customer experience plans, visual standards, customer feedback, general housekeeping, etc.) to meet customer service standards.

Leadership & Development:

• Lead and drive the team within a store to achieve store KPIs and operational strategy in line with company values.
• Identify & drive training, coaching, and development needs with a focus on talent management and succession planning.
• Recruit, administer & manage performance in accordance with company policies and procedures.                                        

Qualifications

• Grade 12
• 3 Years’ of  Store or Assistant Store Management experience preferably in a similar style of retail store.
• Sales & service management.
• Budgeting.
• You are proficient in MS Office 
• Communication skills.
• Retail trade.
• Brand, customer & product understanding. 

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Job Description

• As a key member of our team, you will ensure that all customer inquiries, store card applications, correspondence, and employment verifications are handled efficiently and professionally.

Responsibilities

• Ensure customer's queries, correspondence and needs are actioned timeously to provide excellent customer service and avoid backlogs and customer complaints.
• Telephonically confirm employment and personal details to verify information provided on the store application forms
• Update customer's details on relevant Debtor's systems to ensure an accurate and up-to-date customer details base
• Process all store card applications across all divisions to increase customer and credit base (outbound agents only) 

What’s in it for you….

• Enjoy attractive incentives when you achieve your targets, rewarding your hard work and dedication!
• Benefit from comprehensive Learning and Development programs and exciting Career Growth opportunities within the Mr Price Group, empowering you to advance your skills and achieve your professional goals!
• Enjoy exclusive discounts on merchandise at all Mr Price Group stores, including Mr Price, Mr Price Home, Mr Price Sport, Sheet Street, and Miladys, as a valued associate!
• Built on the foundation of partnership, the Mr Price Group share scheme provides its associates with the unique opportunity to become a part-owner in the success of the company after 1 year’s permanent service. Our hope is that all associates will hold shares in the company and will use the long-term growth of those shares to build financial security.

Qualifications
Education 

• Grade 12 
• Experience
• 1 year call centre experience (preferably in new accounts)  
• Accounts applications processing experience (advantageous)  

Skills and knowledge 

• Knowledge and understanding of industry legislature -  Consumers Protection Act; POPI (Protection of Personal Information Act); National Credit Act; ICASA (Independent Communications Authority of South Africa)  
• Communication skills - clear and effective verbal communication to assist customers with account setup and inquiries.
• Active listening - ability to listen attentively to customers’ needs and concerns, ensuring they feel heard and understood.
• Empathy - showing understanding and compassion towards customers, making them feel valued and supported. 
• Problem-Solving - quickly identifying issues and providing effective solutions 
• Attention to detail - ensuring accuracy in customer information and account setup processes 
   

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Job Description

• Join the mr price money as a Debt Collector and utilize your expertise in managing overdue accounts to help us maintain financial health and customer satisfaction! 
• The key focus of this role will amongst others include collecting overdue installments, negotiation of payoff deadlines, and investigation and resolution of discrepancies

Responsibilities

• Effectively fielding calls from arrears customers to collect on overdue installments for all lending products.
• Efficiently processing customer refunds, processing and reviewing account adjustments
• Resolving client discrepancies and short payments 
• Accurately updating customers’ personal, employment and contact information to maintain their details 
• Effectively rehabilitating customers through excellent customer service standards 
• Deal efficiently and accurately with all queries and complaints from customers or stores, and ensuring they are timeously resolved.

What’s in it for you….

• Enjoy attractive uncapped incentives when you achieve your targets, rewarding your hard work and dedication!
• Benefit from comprehensive Learning and Development programs and exciting Career Growth opportunities within the Mr Price Group, empowering you to advance your skills and achieve your professional goals!”
• Enjoy exclusive discounts on merchandise at all Mr Price Group stores, including Mr Price, Mr Price Home, Mr Price Sport, Sheet Street, and Miladys, as a valued associate!
• Built on the foundation of partnership, the Mr Price Group share scheme provides its associates with the unique opportunity to become a part-owner in the success of the company after 1 year’s permanent service. Our hope is that all associates will hold shares in the company and will use the long-term growth of those shares to build financial security.

Qualifications

• Grade 12 
• 6 - 12 months experience in collections within a call centre environment 
• Understanding of the life-cycle of an account and the collection process
• Knowledge of NCA requirements pertaining to collections and credit control
• Strong negotiation skills 
• Excellent communication skills 
   

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Job Description

• An exceptional career opportunity awaits an ambitious and results-driven Area Manager to join our dynamic, fast-paced fashion retail business to lead our Garden Route region. As an Area Manager, you will be instrumental in maximizing profits, fostering innovation, driving sales, and ensuring brand alignment throughout the area. We are seeking a candidate who thrives on challenges and can lead their team beyond the ordinary.

Responsibilities

• Set, implement, and achieve sales forecasts while maximizing profits through effective people management, innovation, sales strategies, and administrative excellence.
• Recruit, develop, and coach store managers and assistant managers within the area to ensure a strong succession pipeline.
• Monitor stores to optimize staffing levels for exceptional customer experiences, productivity, and cost efficiencies.
• Manage controllable expenses in alignment with store and area budgets.
• Drive sales and profitability within the area, identifying and capitalizing on opportunities to enhance store performance.
• Motivate and train staff to deliver excellent customer service and meet performance targets.
• Maintain visual merchandising standards across the area, ensuring an appealing shopping environment.
• Effectively manage stock losses, markdowns, and inventory control.
• Address and resolve any IR (Industrial Relations) issues, ensuring compliance with company policies and procedures. 

Qualifications

• Grade 12 with a Retail Business Management degree or diploma (or similar).  
• A minimum 5+ years’ experience as an Independent Store Manager or Area Manager ideally within a fashion retail environment. 
• Proven track record of achieving sales targets and driving business growth.
• Exceptional leadership skills with the ability to motivate and develop teams.
• Strong financial acumen and ability to analyse and manage budgets.

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Job Description

• The Floor Supervisor supports the Store Manager in achieving the sales target for their store.  

Responsibilities

• Supporting the Store Manager in driving Sales and Turnover
• Creating and delivering an excellent customer shopping experience 
• Motivating and inspiring your team members to work hard and push for sale

Qualifications

• Grade 12
• 1 year of Supervisory experience is required in this role, experience leading a team will be an  added advantage
• A passion for homeware