Jobs at IIE MSA and IIE Varsity College

Duties and Responsibilities:
Media Relations

• Identifying, building and maintaining strong media relationships within the community and region in which the campus is located.
• Output of monthly (targeted number) media releases and caption stories for internal and external use, in order to reach annual campus PR exposure/publicity target. 
• Networking with media at campus events.
• Liaise with the National office in any crisis management situations (PR/media).

Brand Identify

• Understand the Brand identity and ensure that it is consistently applied to all campus elements including: posters. flyers and campus look and feel as well as to ensure that all campus communication is geared towards maintaining a positive Brand reputation.

Management of PR related Service Providers

• Identifying and selecting campus service providers which will provide services for the PR portfolio.
• This includes and not limited to: photographers, printers, sound technicians etc.
• Brief campus photographers and liaise with other campus staff to ensure an even spread of sport, social, academic, cultural and community engagement events are effectively photographed.
• Manage the campus photography including supply national office, press and online media.

General Administration

• Compiling annual and monthly events calendars.
• Compiling reports after major events.
• Managing the campus PR budget.

Events Management

• Ensure the planning and implementation of comprehensive and balanced social, cultural and community engagement brand relevant events both on and off campus that will turn positively impact on the marketing of the campus to prospective students.
• Provide accurate reporting of all social, cultural and community engagement events within the time frames provided.
• Management of the internal advertising for all social, cultural and community engagement events.
• Build relationships with third parties to ensure access to practical venues for all events and to ensure sponsorship opportunities and prizes for all major campus events including CSI initiatives and fundraising events.

Team Support

• Support the Academic Operations Centre's of Excellence with events such as graduation.
• Offer support related to public relations to other departments that may need it, when requested by a Senior Manager.

Social Committee Management

• Recruitment and management of the Social Committee to encourage student participate to ensure students receive a full and well-rounded experience at The IIE Varsity College

Competencies Required:

• High level of administration, planning and organisational skills
• Computer literacy essential
• Customer service orientation, High levels of energy and self motivation
• Excellent interpersonal skills
• Must be confident and outgoing
• Shown ability to manage work and self proactively must be deadline driven
• Superior Presentation Skills
• Excellent command of the English language (both spoken and written)

Minimum Qualification Requirements:

• BA Degree in Corporate Communications, or PR/Marketing Degree or Diploma or equivalent.

Minimum Work Experience Requirements:

• Minimum of 3 years in any of the following: PR, Events and Community Engagement, Social Media Management, Media writing and liaison. 

Special Requirement:

• Drivers license and own vehicle essential

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The IIE Varsity College, Cape Town Campus has a vacancy for a Lecturer: School of Law in the following disciplines:

• Criminal and Civil Law & Procedure
• Mercantile law / Commercial Law
• Private Law

Duties and Responsibilities:

Lecturing

• Lecture on programmes (must lecture on an IIE qualification) across various modes of delivery where relevant
• Marking of assessments and feedback to students in subjects lectured. May be required to internally moderate assessments scripts that fall within their subject fields, where necessary across IIE sites of delivery

Lecturer Development and Support

• Assist in lecturer development and support processes and procedures. This may include conducting peer reviews, facilitating workshops and one-on-one consultations

Lecturer and Material Development and Support

• Assist in lecturer development and support processes and procedures. This may include conducting peer reviews, facilitating workshops and one-on-one consultations
• Assist with the development of assessments and other learning material as required

Student Development & Support

• Championing/leading and managing academic development and support for a specific programme and its students
• Tracking student success and implementing support interventions where required 

Research & Scholarship

• The incumbent is required to promote a culture of scholarship within their practice, discipline and campus/team and is also required to contribute towards IIE Varsity College achieving its annual research output targets

Competencies Required:

• Develop and deliver engaging and effective law lectures
• Assess student learning and provide effective & constructive feedback
• Demonstrate an ability to manage work-life and self proactively
• Evidence a proficiency with administrative, operational and organisational processes within the academic setting

Minimum Qualification Requirements:

• Minimum of a Master’s Degree in Law 
• Doctorate (LLD / PhD) in Law will be advantageous

Minimum Work Experience Requirements:

• Ideal:  Admission and / or work experience as an attorney, state prosecutor or advocate
• Minimum of 2 years’ law-lecturing (teaching) experience in a tertiary academic environment
• Proven track record of administrative ability in the tertiary academic environment

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Duties and Responsibilities:
Administration/Collections/Handovers   

• Assist with all campus administrative related activities: (Bank Statements/ Credits/Journals/ Refunds/Billing/Debit Orders/Banking/Bursaries/Cancellations/Transfers/Payment Plans).
• Processing adjustments on D365.
• Attend to additional ad-hoc administrative duties as and when required.
• Attend to queries escalated by the centralised debtors department.
• Accurately processing of weekly banking from the cash office (Credit/Debit).
• Investigation of credit balances.
• Assist with processing of applications for when students.
• Collections on debtor's accounts as and when required.
• Negotiate and maintain payment arrangements and document Acknowledgement of Debt (sign off by Head: Finance/Debtors manager). 
• Ensure required call output target is achieved (20-30 Quality calls daily). 
• Place hold on STASY (debtors portal) when accounts are in arrears.
• Informs students in person that they have been suspended from attending classes.
• Compilation of contracts/statements/Account payer's documentation for handed over files to be sent to pre-legal.
• Changing of account status to pre-legal on STASY (debtor's portal).
• Attend to queries relating to pre-legal files.

Bank Statements

• Accurate processing of daily bank statements.
• Ensure all debit orders returned unpaid from the bank are dealt with immediately. Re-activation of failed debit orders.
• Accurate processing of unallocated payments.
• Processing of debit orders on the Absa banking system (1st/15th/25th) of each month.
• Distribution of payment batches.
• Accurate processing of legal payments on pre-legal accounts (active/bad debt write off's).
• Identifying payments for other campuses and escalating to Head: Finance to process transfer.
• Accurate processing of card payments. 

  Customer Service

• Communicates with internal departments as and when required in order to maintain an accurate position on students accounts.
• Attend to walk in account payers/finance queries.
• Build sustainable relationships and trust with students/account payers through open and interactive communication.
• Handle account payers complaints, provide appropriate solutions and alternatives.
• Assist with Fresh Desk (VC Assist) as and when required to resolve student/payer queries.
• Resolving queries logged by central team via FQMS (Finance management system).

  Quality Management & Reporting

• Senior Credit Controller who in turn will collate and send to Head: Finance and Debtors Manager. This could be weekly, bi-weekly or monthly.
• Quality of work to be reviewed by Senior Credit Controller/Head: Finance (Meeting deadlines, communication (inbound/outbound), allocations, processing of credits, notes on debtors portal, holds on accounts, follows Standard Operating Procedure).
• Maintenance of working file on a daily basis. All fields must be completed accurately in-order for any user to convert into reports.
• Manage query resolutions received from internal and external stakeholders.

Competencies Required:

• Knowledge of Full Function Credit Control
• Knowledge of Accounts Receivable/Debit Orders/Bank Statements.
• Excellent verbal and written communication skills, including ability to effectively communicate with internal and external departments.
• Good interpersonal skills/Customer Service driven.
• Analytical and Problem solving skills.
• Sound numerical skills.
• Best suited to a friendly, organised person who works accurately and is able to handle pressure.
• Honest, trustworthy and ethical.
• Time management skills.
• Ability to produce basic reports using Microsoft Office.

Minimum Education Requirements:

• Minimum of Matric, Credit management/Book keeping/Financial qualification advantageous

Minimum Work Experience Requirements:

• Minimum of 2 years credit control experience 

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Lecturer (Independent Contractor) vacancy exist at the Cape Town campus in the School of Humanities and Social Sciences, in the following disciplines for the 2023 academic year:

• The Sociology of Developing

Competencies required:

• Communication Skills
• Online Technology & Communication Skills
• Organisational Skills
• Effective Classroom Management
• Open to Development

Minimum Education Requirements: 

• Ideal: Bachelor of Arts Honours/ Bachelor of Social Science Honours degree in Sociology.
• Alternatively: Postgraduate Diploma, MA/ MPhil, PhD/ DPhil qualification in Sociology.
• NQF 8 qualification in social development, policy, and development.

Minimum Experience Required: 

• Lecturing experience in Sociology/ Criminology is desirable.

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Duties and Responsibilities:

Student Registration and Academic Progression Counselling

• Facilitates consultations with students in cases where a change is required to their current registration contract, e.g. this could be for students who wish for change within a semester, between semesters or between years of study.
• Works with the Admission Centre to understand different curriculum scenarios (e.g. phase-in and phase-out- etc.) to ensure that student is advised correctly.
• Supports the Senior Customer Relations Officer, Campus Deputy Head and/ or Head: Academic Operations in co-ordinating the Retention Project on campus. 

Active Student Engagement and Support

• Delivers the academic orientation programme for new and returning students by means of the programme information presentations, on overview of pertinent academic policies and an outline of the academic year etc. 
• Manage the dissemination of policies (new and updates).
• Attends informal meet-and-greet sessions with students.
• Facilitates Programme information Session by addressing students in class with a view to explain and induction the students on the relevant policies and procedures that govern student life on campus.
• Facilitates follow-up Programme information Sessions by way of email broadcasts that occur throughout the year and that drip feed policy and procedure related information to the students as is deemed necessary by the Academic Operations Department.
• Conducts periodical class visits to canvas student concerns and share relevant information. 
• Provides assignment submission support with regards to the correct anti-plagiarism tool applicable to the respective programme.

Student Query Resolution

• Resolves student queries via the appropriate channel/s within a committed time frame in line with the agreed Service Level Agreement for the Customer Relations Centre and escalates queries to the Senior Customer Relations Officer where appropriate.
• Captures details of all student contact made by the Customer Relations Centre on the academic system.
• Provides various letters/documents that are generated from the academic system on request by students.
• Assists with unresolved queries from The Students HUB and escalates queries to the Senior Customer Relations Officer where quires require further attention.
• Assists with the roll out of all relevant customer related surveys.

Cross Departmental Query Resolution 

• Liaises with various departments on campus to stay up-to-date with any relevant changes or developments in those departments in order to enable the smooth processing of student queries.

Team Support, General & System Administration

• Responsible for ensuring all students notes are captured in the academic System. 
• Maintains a good knowledge of products and policies in order to ensure that students are advised correctly. 
• Identifies and flags student query trends and escalates these identifies trends to the Senior Customer Officer where required.
• Supports other member of other Customer Relations Centre team to ensure and drive the efficient resolution of student queries.
• Complies with The Protection of the Personal Information Act (POPIA) legislation relevant to the Customer Relations Centre.
• Supports and collaborates with other members of the Academic Operations team to ensure the efficient running of the Academic Operations department as a whole. 

Competencies Required:

• Advanced Interpersonal and communication skills
• Computer proficiency
• Planning & time management skills
• Results driven and able to handle pressure
• Professionalism
• Empathy
• Customer service driven/focused
• Advanced administrative and organisational skills

Minimum Qualification Requirements:

• Minimum of a National Diploma/Advanced Certificate (NQF Level 6). Advanced Diploma or Degree (NQF Level 7) advantageous.

Minimum Experience Required:

• Minimum of 2 years administrative and customer service experience, and 1 year of operational management/ project management experience.    

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Duties and Responsibilities:

Managing and Tracking Assessment Printing

• Responsible for the steps in the assessment process from point of the Assessment Tracking System (APTS) capturing to receiving crates from Colourtech.
• Responsible for ensuring that correct orders are placed and fulfilled as per the Assessment Printing Tracking System (APTS).
• Responsible for ensuring that actual student numbers are updated in the Assessment Printing Tracking System (APTS).
• Ensure that the student numbers, venue and Invigilator details have been inserted into the Assessment Tracking Printing System (APTS) as per the batching timeline to allow for prepacked assessments being delivered in the Colourtech batches.
• Responsible for checking the crates contents when they arrive from Colourtech to ensure that all the assessments have been packed and grouped as requested on the Assessment Printing Tracking System (APTS).
• Informing national office that the centre has completed the Assessment Printing Tracking (APTS) inserts and batch checks and of any discrepancies in the batch and crate checking process.
• Ensure that the crates and locks are returned to Colourtech timeously after the batch has been checked.

 Invigilator Recruitment and Management

• Assists with Invigilator training.
• Co-ordinates the booking of Invigilators.
• Assist with Invigilating when required.
• Responsible of reconciling the Invigilator reports pre and post assessment.
• Logging assessments in and out with Invigilators.

 Pre-Assessment Logistics- Initial and Replacement Assessment

• Manages all aspects of preparation for upcoming assessments.
• Informs students when Programme Assessment Schedule is uploaded and available.
• Ensures the assessments and memos are stored securely in the campus academic safe at all times.
• Responsible for the preparation of all assessment document.
• Pre-assessment logistics need to accommodate concession applications.
• Liaising with the IT department regarding IT assessment set up and preloads which may be required for practical assessments.
• Manages all assessments being written on campus.
• Reconcile scripts at the end of each assessment and hands over to the Results Centre for the marking, results capture and moderation process.
• Ensure all assessments documentation above is up to date at all times and complaint with all assessment and audit processes.
• Reconciliation of the Invigilator's report that summarises all the necessary and that is batched with scripts for delivery to the lecturer for marking. Any discrepancies must be noted on the Invigilator report and investigated.
• Management of all aspects of different location approvals.
• Management of Online Centre student assessments and scripts.

 Non-Exam Condition Assessment Processing

• Responsible for the set up of student groups and deadlines on SafeAssign and Turnitin as per the Programme Assessment Schedules (PAS).
• Responsible for the collection of assessments from the assessment submission point on campus.
• Reconciliation of assignment submission, signing sheet and identifying assignments not submitted through the online plagiarism detection software & handing over the Results Centre.
• The Assessment Centre is responsible for collecting, collating, grouping and handover to the Results Centre.
• Manage late assignments in accordance with the Assessments Strategy and Policy.

Exam Condition Assessment Escalations

• The Assessment Centre facilitates the resolution of any escalations that may occur during the writing of an exam that relate to the exam paper in particular.
• Raising queries with Programme Operations Manager (POM) when assessments are running. The Assessment Centre receives communication in respect of Cental Academic Team (CAT) decision and responsible for communicating in turn to all students at the various venues in which the assessments are being conducted. If escalations cannot to remedied on site during the assessment this could result in a post assessment remedy by way of a rewrite or a mark adjustment.
• Communicating query resolution to respective location and alternate venue Invigilators.
• Manages the escorting of students to the bathroom during assessments.
• Deals with any issues/ queries that invigilators may raise during assessments.

Team Support and General               

• Responsible for ensuring all students notes are captured in the System for Academic Management.
• An incident report must be completed for any action which results in non compliance in the Assessment Centre for approval on the way forward. (For Action Now (FAN) Report).
• The Assessment Centre is a secure centre and access in and out of the centre must be logged.
• Assisting the campus specific projects/events (Graduation, Open Day etc.).
• Focus group sessions to reflect on the systems of the centre.

 Competencies Required:

• Excellent communication and interpersonal skills.
• Understanding of and passion for customer service.
• Assertiveness and dynamism.
• Proficient on MS Excel and MS Word.
• High level of accuracy required in both typing and data capturing.
• Excellent organizational and administration skills.
• Best suited to a systematic person with eye for detail

Minimum Qualification Requirements:

• Minimum of a Higher Certificate (NQF Level 5).
• National Diploma or above advantageous.

Minimum Work Experience Requirements:

• Minimum of 2 years work experience in administration. Experience within a tertiary environment preferable.

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Competencies Required:

• Technical Skills
• Communication Skills
• Organisational Skills
• Effective classroom management skills
• Open to the further development of teaching practice
• Demonstrate an ability to manage work and self proactively

Minimum Education Requirements:

Ideal:

• Chartered Accountant OR
• Certificate in the Theory of Accounting (CTA) OR
• Honours/Post-graduate qualification in Financial Accounting

Alternatively:

• Honours in one of the Financial Management (CIMA) related fields (e.g. Tax, Accounting,) with Financial Accounting to the third year level OR
• NQF level 9 qualification in Financial Accounting    

Minimum Work Experience Requirements:

• Lecturing experience at a first or second year level in Financial Accounting is required.
• Completed training contract at a registered firm of Chartered Accountants is required. 

Closing Date 21 July 2023

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Duties and Responsibilities:

Accounts Payable and Procurement – OPEX and CAPEX

• Preparation and capturing of purchase orders in accounting system (D365) for approval by Head Finance, Campus Head, Financial Manager, Brand Accountant, CFO, Senior Portfolio Team, and MD based on Brand approval framework.
• Purchase order request to be reviewed against policy and quote requirements and returned to requestor if not complete.
• Assistance may be required to be provided to requestor in sourcing quotes.
• Purchase order to be created in D365 within 48 hours of complete requisition being received.
• Ensuring that procurement policies are adhered to for all purchase orders submitted/ captured in accounting system. i.e., required numbers of quotes to be obtained and attached to PO.
• Purchase orders generated on D365 to be created against correct GL account and supplier.
• Issuing of approved purchase order to requestor to submit to supplier within 24 hours of PO approval.
• Follow up required of all purchase orders older than 2 days which have not been approved.
• Extract and submit weekly a list of approved purchases orders older than a week for which a GRV (Goods Received Voucher) has not be processed to Head Finances to follow up on, Head Finance to request and process delivery note from relevant staff member in D365 against PO.
• Follow up with Head Finance weekly to ensure that GRVs are processed timeously and no later than 24 hours following delivery of goods, service being received.
• Administrator to familiarise themselves with updates to policies, procedures and processes and ensure compliance with these.
• Queries to be resolved timeously and not be older than 30 days.
• POs to match quote in terms of amounts.

Creditor Listing

• Maintenance of creditor listing in D365 as and when required and for specific projects.
• Consolidation and streamlining of creditor listing as and when required and for specific projects.
• Assistance with onboarding and vetting new suppliers.
• Approval of new vendors in D365
• Review of supplier documentation and ensure update documents requested and filed.
• Ensure compliance with POPIA and that privacy agreements in place with relevant suppliers.
• Monthly accruals and ageing check to identify and resolve with Head Finance and National Finance long outstanding creditors, debit balance creditors.

Competencies Required:

• Interpersonal Skills
• Good verbal and written communication skills
• Time Management
• Planning and Organising
• Conflict Resolution
• Problem Solving

Minimum Qualification Requirements:

• Minimum of Matric required
• Certificate/Diploma in Accounting or Bookkeeping as a preference.

Minimum Work Experience Requirements:

• Minimum of 2-3 years as an Administrator
• Basic understanding of Financial Accounting
• Basic understanding of Management Accounting
• Some knowledge of Audit principles
• Good Microsoft Office skills, Excel, Word, PowerPoint
• Understanding of D365

Preference may be given to EE Candidates

Closing Date 21 July 2023

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Duties and Responsibilities:

Campus reception and Switchboard duties

• Create an organised front office environment system (orderly systems, clean, professional and neat).
• Receives and welcomes prospective and current students, parents and guests by greeting and directing them appropriately. 
• Builds relationships with students and parents through professional interaction.
• Operates the switchboard by receiving and directing calls promptly , professionally and efficiently and gathers the relevant information(i.e. reason for the call) from the caller to ensure that calls are directed to the appropriate staff member.
• Takes detailed messages when staff members are not available and delivers these messages timeously to the appropriate individuals.
• Deals with queries from students and directs them to the correct departments.
• Assists with intercom instructions.
• Organises the flyers and fact sheets at Reception in a neat and orderly manner and support the Marketing Assistant/s in ensuring that the waiting area and interview rooms are neat and tidy.

General Administrative Support Ad Hoc Duties 

• Provides administrative support to various departments as and when required.
• Responsible for preparing, tracking and receiving of campus courier parcels, post and deliveries and notifying the relevant staff member/s promptly regarding collection or delivery updates.
• Receives deliveries for the National office (campus specific) and campus staff and ensures that they are collected or handed to the appropriate individual timeously.
• Supports the Marketing Assistant/s in booking appointments for the Full Time Student Recruitment team and assists with managing their dairies accordingly if required (campus specific).
• Assists with campus events and any ad hoc campus duties as and when required.

Competencies Required:

• Advanced communication- verbal
• Switchboard
• Time management
• Problem solving
• Decision making
• Ability to multitask
• Organisational

Minimum Education Requirements:

• Minimum of a Matric

Minimum Work Experience Required:

• Minimum of 1-2 years Reception experience