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We are specialists in prepaid products and the electronic distribution of virtual merchandise. We combine technical innovation with entrepreneurial flair to bring products and services associated with the developed world directly to the doorsteps of people who may be geographically and economically isolated from the mainstream. By so doing, we create jobs...
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Job Purpose
Responsible for revenue generation through effective planning, direction, and coordination of the operations of the organization and delivering exceptional customer service through the direct sales channel.
RESPONSIBILITIES
Drive the Sales and Operations strategy planning and execution
- Explain the local action plan to support team members in their understanding of what needs to be done and how this relates to the broader business plan and the organization's strategy, mission, and vision; motivate people to achieve local business goals
Drive sales growth and performance
- Monitor and assess sales and market data for a specific geographic region that will assist management in identifying areas in the market where business can be developed
Work Collaboratively
- Contribute to the development of annual and longer-term business plans; forecast performance against business key performance indicators; develop business cases for key activities/projects; and estimate the financial and human resources required to deliver performance targets
Leadership
- Identify potential customers by obtaining information, referrals, and recommendations from existing customers and other contacts and/or through participation in trade shows and conferences
Self-Management
- Develop and implement a customer contact plan to communicate product launches and engage the potential customers in relevant sales campaigns to build new relationships
- Act as first point of contact for customer queries and complaints and resolve these, referring complex issues to others and ensuring that the customer receives an appropriate response
Requirements
Behavioural Competencies
- Customer Focus
- Plans and Aligns
- Manages Complexity
- Communicates Effectively
- Instils Trust
- Interpersonal Savvy
- Collaborates
- Drives Results
- Builds Effective Teams
- Strategic Mindset
- Business Insight
- Financial Acumen
- Directs Work
- Persuades
Skills
- Planning and Organizing
- Commercial Acumen
- Policy and procedures
- Customer and Market Analysis
- Customer-Focused Approach
- Strategic Planning
- Understands Customer Needs
- Project Management
- Negotiation
- Knows the Buying Influences
- Manages Buyer Indifference
- Action Planning
- Adaptive Mindset
- In-Depth Questioning
- Initiates Compelling Sales Conversations
- Prospecting
- Qualifying
- Questions Strategically
- Understands Buying Influencer Needs
- Understands Issues/Motivations
- Workflow Management
Education
- Matric
- Relevant Bachelor’s Degree in Commerce, Sales or Business Management related fields
Experience
- Minimum 6 years’ experience in similar role.
- Experience in managing operations and sales managers in Telecom Industry will be preferable
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Job Purpose
A specialist in the field of Software Development and Implementation. Knows how to apply theory and put it into practice with an in-depth understanding of a specific area. Independently performs the full range of responsibilities within the role.
RESPONSIBILITIES
Project Management
- Work within an established project management plan to achieve specific goals
Design and Conceptualization
- Research and interpret data, trends, and benchmarks relevant to digital products/services design
Product/Service Development
- Solve known problems and/or deliver defined outcomes by performing designated development/engineering activities using existing systems
Technical Developments Recommendation
- Research and suggest technical developments to improve quality of the portal/ applications/software and supporting infrastructure to better meet users’ needs
Application Software Development
- Develop existing applications and contribute to development of new applications by analyzing and identifying areas for modification and improvement
- Develop new routine applications to meet customer requirements
Application Software Roadmap
- Contribute to and maintain road map to facilitate application software development and ensure the development work is prioritized in line with business requirements
Testing IT Performance
- Perform applications software tests and respond to user emails to monitor, diagnose, and correct performance issues
Customer Needs/Experience Research
- Support customer and market research by performing customer and market research and analysis techniques
Digital Vision and Strategy
- Support strategy formulation for digital by exploring how information technology can be used to help the organization become more responsive to customer needs and changing business requirements
Data-driven Product and Service Improvement
- Support data-driven analysis to identify opportunities for product/service improvement
New Websites Design and Delivery
- Design, schedule, build, and deliver new and enhanced applications to achieve the agreed plan in terms of quality, cost, and timing and create an engaging application
Requirements
Behavioural Competencies
- Ensures Accountability
- Manages Complexity
- Collaborates
- Cultivates Innovation
- Decision Quality
- Optimizes Work Processes
- Tech Savvy
- Plans and Aligns
- Manages Ambiguity
- Business Insight
- Communicates Effectively
- Courage
- Drives Results
- Nimble Learning
Skills
- Action Planning
- Data Collection and Analysis
- Assessment
- Planning and Organizing
- Application Development
- Project Management
- Computer Skills
- Product Development
- Web Development
- Customer and Market Analysis
- IT Data Management
- IT Testing
Education
Experience
- Minimum of 3 years experience
- Work experience acquired should encompass Devops & Cloud operations, SW development and also be experienced in associated languages ie. Phython, R Etc.
- Experience of general supervision of more junior colleagues (7 to 12 months)
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Job Purpose
This position will report into the BluNOVA Service Desk Manager and will support in the monitoring and management of BluNOVA’s AWS Lambda functions, environment and first line business support, in-line with Blue Label support policies and objectives.
Responsibilities
Core Responsibilities
- Triaging emergent issues using a ticketing system
- Researching, diagnosing, troubleshooting, and identifying solutions to resolve issues
- Providing updates on the overall health of BluNOVA Lambda functions
- Working with cross-functional teams – both internal and external
- Following standard procedures for proper escalation of unresolved issues to the appropriate teams
- Adhering to SLAs for specific issues with respect to the severity of the issue
- Providing prompt and accurate feedback to customers and stakeholders
- Documenting knowledge and learnings for the benefit of colleagues and business continuity
Requirements
Behavioural Competencies
- Ensures Accountability
- Optimises Work Processes
- Collaborates
Skills
- Familiarity with AWS serverless infrastructure
- Ability to diagnose and troubleshoot technical issues
- Proficient with scripting and APIs
- Ability to work in a small, remote team; especially the ability to communicate clearly regarding any issues experienced on BluNOVA’s Lambdas
- Excellent problem-solving and communication skills
Education
- Matric
- Bachelor’s degree (BSc.) or Diploma in Engineering, Computer Science, Information Technology or related
Experience
- Experience in dealing with customers during problem resolution and operating efficiently under pressure
- Understanding of distributed and service-oriented architectures
- Understanding of TCP/IP networking and troubleshooting
- Proficiency with MS Office, SQL and CloudWatch
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Job Purpose
Designs the interface between application systems, including those developed in-house, packaged software, and third-party-hosted applications, so that they function holistically in support of the organization's business needs.
RESPONSIBILITIES
Horizon Scanning
- Explore and develop a detailed understanding of external developments or emerging issues and contribute to the evaluation of their potential impact on, or usefulness to, the organization.
Analysis of "As Is" and "To Be"
- Document complex "as is" and "to be" processes and describe the changes required to migrate to the "to be" capability to record accurately the change required.
Design and Conceptualization
- Work effectively with cross-functional teams to conceptualize products and services, leveraging data to drive original design ideas and decisions.
Enterprise Infrastructure Modernization
- Drive advances in technologies and architectures to increase the value delivered by technology and digital capabilities, either through improvements to the efficiency of technology environment or through those that reduce the total cost of technology operations.
- Recommend and participate in activities related to the design, development and maintenance of the digital capabilities within the enterprise architecture.
Application Software Roadmap
- Define and maintain a road map to facilitate application software development and ensure the development work is prioritized in line with business requirements.
Application Software Development
- Develop existing and new applications by analyzing and identifying areas for modification and improvement. Develop new applications to meet customer requirements.
Technical Developments Recommendation
- Discuss and recommend more complex or innovative technical developments to improve quality of the website/portal/application software and supporting infrastructure to better meet users’ needs.
Information Security
- Lead in detecting and analyzing security incidents including attacks, breaches, and identified vulnerabilities and remediate any security gaps in line with the security incident management procedure.
Business Requirements Identification
- Elicit complex business requirements using a variety of methods such as interviews, document analysis, workshops, and workflow analysis to express the requirements in terms of target user roles and goals.
Continuous Improvement
- Review existing operations in a major area of work and implement innovation processes to generate new ideas and ensure the required continuous improvement outcomes are delivered.
Personal Capability Building
- Act as subject matter expert in an area of technology, policy, regulation, or operational management for the team
- Maintain external accreditations and in- depth understanding of current and emerging external regulation and industry best practices through continuing professional development, attending conferences, and reading specialist media.
Requirements
Behavioural Competencies
- Manages Complexity
- Optimizes Work Processes
- Cultivates Innovation
- Collaborates
- Tech Savvy
- Nimble Learning
- Business Insight
- Ensures Accountability
- Manages Ambiguity
- Courage
- Balances Stakeholders
Skills
- Action Planning
- Assessment
- Data Collection and Analysis
- Application Development
- Computer Skills
- Architecture
- Customer and Market Analysis
- Data Control
- Policy and procedures
- Product Development
- Planning and Organizing
Education
- Matric
- Post Graduate (Masters Degree)
Eperience
- Substantial general work experience together with comprehensive job-related experience in own area of expertise to a fully competent level. (Over 6 years to 10 years )
- Experience of supervising and directing people and other resources to achieve specific end results within limited timeframes (13 months to 3 years)
Method of Application
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