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BCX takes care of your technology needs so that you can take care of your business. The services and solutions we create get your business ready for the future. We have the insight, expertise and experience to handle digital requirements for the steepest skyscrapers and the smallest start-ups. We cater for a wide range of business transformation requirements...
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Job Description
- Responsible for designing, implementing, and managing Veeam backup and recovery solutions within an organization. Veeam is a popular data protection and availability software platform, primarily used for physical, virtual and cloud environments. The role of a Veeam Engineer is critical in ensuring data integrity, availability, and disaster recovery capabilities
Key Deliverables / Primary Functions
- Implement and support Veeam back-up and replication solutions tailored to meet the organisation’s data protection & recovery needs.
- Configure and maintain Veeam back- up and replication infrastructure to ensure optimal performance & scalability.
- Oversee daily back- ups and recovery operations to ensure data integrity and adherence to back-up policies and procedures.
- Monitor and troubleshoot Veeam environments for issues, performance pro-active troubleshooting and to resolve incidents to minimize downtime.
- Provide capacity planning by accessing storage requirements, planning for growth and optimizing resource utilization within the Veeam infrastructure.
- Develop and maintain disaster recovery plans and procedures using Veeam tools to ensure business continuity in the event of data loss of system failures.
- Ensure data security by implementing encryption, access controls and compliance measures as required by industry standards and regulations.
- Maintain up-to-date documentation of Veeam configurations, procedures, and recovery processes.
- Collaborate with cross- functional teams
Core Functional Skills & Capabilities
- Teamwork
- Disaster Management
- Problem solving
- Communication
Core Behavioural Competencies
- Working with people
- Adhering to principles and values
- Planning & Organising
- Delivering Results & Meeting customer expectations
- Coping with pressures & setbacks
Minimum Qualifications
- NQF 6: 3 year Degree/ Diploma/ National Diploma in Information Technology
- OR NQF 4: Grade 12
Additional Education -Preferred /Advantage
Experience
- 3 years’ general IT experience in a Server/Storage/Backups support role. Experience with Hyper-V or Vmware is preferred.
OR
- 5 years’ general IT experience in a Server/Storage/Backups support role. Experience with Hyper-V or Vmware is preferred.
Certifications
Professional Memberships in Relevant Industry
Level of Engagement & Span of Control
- Engagement will all levels within the organisation, internal and external to the business.
Special Requirements / Employment Condition
- Valid Drivers license
- Willing to travel
Workplace / Physical Requirements
- Hybrid Remote Worker
- Billable
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Job Description
- To manage and support customer technical solutions and provides general technical support on customer systems. Install, monitor, test and maintain cloud and infrastructure solutions. To provide specialised technical support (technology specific)
Key Deliverables / Primary Functions
- Execute to the Managed Services business plan and strategies.
- Support, maintain and manage the technical aspects of a managed Cloud/Operating system solution and ensure contracted service level agreements are met. Perform proactive activities such as health-checks, documentation updates and performance reporting
- Plan, coordinate and implement system changes within client specified change windows. Liaise with the clients, vendors and other partners to ensure minimal disruption to the client's day-to-day business operations.
- Manage, own and co-ordinate the technical resolution of service disruptions in a timely manner.
- Assist with project delivery.
- Contribute to the overall team effectiveness through technical contributions, customer focus and teamwork.
- Assist colleagues and contribute to the quality and values
- Drive a proactive culture to reduce common causes of operational problems.
- Understand the requirements of being part of a 24x7 on-call operation
- Operates closely with associated infrastructure service teams to meet SLA’s and resolve problems
- Technical ability to perform firmware hardware upgrades on server platforms
Core Functional Skills & Capabilities
- ICT Knowledge
- Infrastructure Technology
- Risk Management
- Teamwork
- Communication
Core Behavioural Competencies
- Working with people
- Applying expertise & Technology
- Delivering Results & Meeting customer expectations
- Analysing
- Deciding & Initiating Action
- Culture Match
- Job Match
Minimum Qualifications
- NQF 6: 3 year Degree/ Diploma/ National Diploma in Computer Science or Information Technology
- OR NQF 4: Grade 12
Additional Education -Preferred /Advantage
- Relevant IT certification
Experience
- 3 years’ experience in particular field of speciality within a large and highly complex organisation (cloud and platform support)
OR
- 5 years experiences in particular field of speciality within a large and highly complex organisation ((cloud and platform support)
Certifications
- Microsoft/MCSE
- VMware Vcenter and ESXI
- XEN servcer
- Experience in implementing and maintaining of Microsoft Operating Systems: Windows Server 2008, 2012, 2016, 2019 including DNS, DHCP, VLAN, storage configuration and administration
- Hyper-V
- Perform patching using Microsoft best practise patching tools eg WSUS / SCCM
go to method of application »
Job Description
- To manage and support customer technical solutions and provides general technical support on customer systems. Install, monitor, test and maintain cloud and infrastructure solutions. To provide specialised technical support (technology specific)
Key Deliverables / Primary Functions
- Support, maintain and manage the technical aspects of a managed Cloud/Operating system solution and ensure contracted service level agreements are met. Perform proactive activities such as health-checks, documentation updates and performance reporting
- Plan, coordinate and implement system changes within client specified change windows. Liaise with the clients, vendors and other partners to ensure minimal disruption to the client's day-to-day business operations.
- Manage, own and co-ordinate the technical resolution of service disruptions in a timely manner.
- Assist with project delivery.
- Contribute to the overall team effectiveness through technical contributions, customer focus and teamwork.
- Assist colleagues and contribute to the quality and values
- Drive a proactive culture to reduce common causes of operational problems.
- Understand the requirements of being part of a 24x7 on-call operation
- Operates closely with associated infrastructure service teams to meet SLA’s and resolve problems
Core Functional Skills & Capabilities
- ICT Knowledge
- Infrastructure Technology
- Risk Management
- Teamwork
- Communication
Core Behavioural Competencies
- Working with people
- Applying expertise & Technology
- Delivering Results & Meeting customer expectations
- Analysing
- Deciding & Initiating Action
- Culture Match
- Job Match
Minimum Qualifications
- NQF 6: 3 year Degree/ Diploma/ National Diploma in Information Technology
- OR NQF 4: Grade 12
Additional Education -Preferred /Advantage
Experience
- 3 years’ experience in particular field of speciality within a large and highly complex organisation (cloud and platform support)
Or
- 5 years’ experience in particular field of speciality within a large and highly complex organisation (cloud and platform support) if highest qualification Grade 12
Certifications
- Professional Memberships in Relevant Industry
go to method of application »
Job Description
- To support customer technical solutions by providing general technical support, maintenance and troubleshooting on customer systems under guidance of technical specialists.
Key Deliverables / Primary Functions
- Collaborate with associated infrastructure services teams to meet SLAs and resolve issues.
- Provide support for Microsoft operating system related services.
- Provide support for Microsoft Active Directory services, including DNS, DHCP, Certificates, and related directory services.
- Manage and support Microsoft Azure Services
- Provide support for Microsoft Products, which includes, but not limited to Windows Servers.
- Design, implement, review, and optimize Active Directory services.
- Deploy and configure Active Directory services and integrate them with Microsoft Azure Cloud services.
- Identify and manage service-related risks.
Core Functional Skills & Capabilities
- Product Knowledge
- Result Orientation
- Communication
- Problem management
Core Behavioural Competencies
- Working with people
- Adhering to principles and values
- Delivering Results & Meeting customer expectations
- Coping with pressures & setbacks
- Following instructions & procedures
Minimum Qualifications
- NQF 6: 3 year Degree/ Diploma/ National Diploma in Information Technology or Computer Science
- NQF 4: Grade 12 National Diploma
Additional Education -Preferred /Advantage
Experience
- 3 years’ experience with exposure to financial service IT infrastructure
OR
- 5 years’ experience with exposure to financial service IT infrastructure
Certifications
- Azure Certification
- VMWare
- ITIL Foundational V3/4
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Job Description
- Responsible for managing and controlling the resources required to deliver the contracted services to clients, by being fully aware of the status of all services provided to the client, as well as to initiate interaction with the client for scheduled reporting, proactive incident, problem and change alerting/reporting and service status changes.
Key Deliverables / Primary Functions
Business Analysis and Business Growth
- Responsible for investigative work to seek effective business solutions and, organises their implementation through improvements in information systems, data management, processes/procedures, organisation and equipment.
- Enable & support Business needs by sourcing data from Data Warehouse, IT Teams, operational and other BI environments
- Perform deep-dive analytics
- Develop and implement statistical models
- Support service Delivery with deep-dive customer analytics
- Translate business requirements into analytics & insight generating
- Models
- Effective management of Client device health and compliance matrix’s
Service Level Monitoring
- Highlighting incident, process and customer request and coordination with technical team to ensure that quality services are delivered to the agreed SLA.
- Providing detailed performance or incident reports as per an agreed schedule in the SLAs (or on request).
- Responsible for identifying the need for corrective actions.
- Highlight trends in Incidents and requests logged
- Trending analysis on SLA achievements
- Analysis on technician efficiency
- Compliance reporting and trending for all DWM clients
Core Functional Skills & Capabilities
- Power BI
- Microsoft Office
- IT Terminology
Core Behavioural Competencies
- Job Match
- Analysing
- Coping with pressures & setbacks
- Deciding & Initiating Action
- Presenting and Communicating information
- Working with people
Minimum Qualifications
- NQF 6: 3 year Degree/ Diploma/ National Diploma
- OR NQF 4: Grade 12
Additional Education -Preferred /Advantage
Experience
OR
- 5 years’ experience if Grade 12
Certifications
- ITIL 3 or 4 will be advantageous
Method of Application
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