Job Vacancies at FlySafair

Description

• Work with the Dispatch personnel to ensure all items Removed from Aircraft are actioned;
• Liaise and build successful relationships with designated suppliers;
• Raise repair or exchange orders on approved suppliers in accordance existing procedures;
• Scrutinize and analyse all quotations for approvals - Effectively expedite and report on all open repair or exchange orders;
• Ensure on time TAT as per the quotation or the contract; - Ensure excellent Internal & external customer support is provided;
• Ensure repair quotations are recorded on the system and reviewed within existing processes and procedures;
• Produce and present various reports including reports on order status, KPI’s and supplier performance;
• Communicate with various departments to manage the timely flow of parts;
• Ensure that all records are accurate and up to date; - Create regular status reports;
• Reviewing and updating existing contracts;
• Explain terms and conditions to managers and interested parties;
• Ensure that employees understand and comply with company contracts;
• Analyse potential risks involved with specific contract terms;
• Ensure all deadlines and conditions described on contracts are met;
• Liaising with direct management of the department to analyse and determine a comprehensive contract strategy;
• Reviewing contracts, verifying accuracy and resolving discrepancies in line with company rules and guidelines;
• Identifying potential risks contract changes may pose to company.

Requirements

• Matric; - 5 years procurement experience;
• Diploma in Procurement (Advantageous);
• Must have strong Administrative experience;
• SAM AMO system (Optional);
• Proficient in Microsoft Outlook and Excel.

Personal Attributes:

• Immaculate time keeping;
• Excellent communication skills both written and verbal;
• Talent in negotiations and networking;
• Aptitude in decision-making and working with numbers;
• Analytical thinker with some experience in producing reports and evaluating data useful;
• Good organisational and time management skill;
• Numerate, accurate with good attention to detail;
• Professional and confident telephone skill.

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Description

• Receive calls from customers / passengers;
• Deal with problems such as delays, cancellations etc.;
• Explain processes to customers and assisting them where necessary;
• Work in a team and longer than normal hours (shift work);
• Deal with confidential information; - Communicate with customers both verbally and in writing.

Requirements

• Grade 12;
• One (1) to four (4) years’ experience in a Call Centre Environment;
• Travel or relevant qualification will be an advantage;
• Excellent communication in English – speak, read and write;
• Solid computer literacy; - Excellent phone etiquette;
• No criminal or credit record;
• Able to work on weekends, public holidays and flexible hours as required;
• Own transport would be an advantage.

Personal Attributes:

• Punctual;
• Excellent understanding or experience of delivering great customer service to a customer;
• High degree of patience and assertiveness;
• Conflict resolution skills; - Immaculate time keeping;
• Trustworthy, professional and reliable, including dealing with confidential information;
• The ability to work well under pressure;
• Practice good time management and willingness to work longer than normal office hours;
• Remains focused in order to handle objections.

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Description

• Assist passengers with ticket sales, bookings and flight changes including explaining rules, terms and conditions, regulations and procedures as and when required;
• Assist customers when there are flight disruptions and/or cancellations;
• Handle and safeguard of confidential information;
• Address any complaints in a professional and timeous manner;
• Escalate any problematic issues to the Supervisor on duty;
• Provide professional Customer service at all times.

Requirements

• Grade 12 or equivalent;
• Airport and ticket sales experience;
• Able and willing to work on weekends, public holidays, flexible hours, and shifts, as and when required;
• Good knowledge and understanding of a computer and Microsoft Office (Word, Excel and Outlook);
• Excellent understanding of delivering great customer service;
• Excellent written and verbal command of the English language including proper phone etiquette;
• Conflict resolution skills.

Personal Attributes:

• Punctual;
• High degree of patience and assertiveness;
• Trustworthy, professional and reliable, including dealing with confidential information;
• Immaculate timekeeping;
• The ability to work well under pressure;
• Practice good time management;
• Customer focused and service orientated.