Jobs Openings at The Estée Lauder Companies Inc.

Position Summary 

•  Liaise with corporate store customers while ensuring compliance to local and corporate guidelines and policies.
•  Ensure that the shop’s presentation and customer service meets the company image at all times
•  Achieve sales goals established by the business on a monthly and yearly basis. Ensure these goals are met by ensuring exceptional customer service, generating sales, building long-term customer relationships and by developing external corporate relationships
•  Ensuring the Corporate Store grows and develops according to the company’s objectives
•  Ensure inventory levels maintained for strong sales, inventory managed in terms of requirements, unpacking and batch control

 
Key Roles & Responsibilities

•   Customer Service and sales.
•  Assist in management of stock variety and stock levels available for sale.
•  Basic Product knowledge 
•  Keep abreast  of company policies and changes
•  Handle product queries from customers
•  Communicate with Store Supervisor on all business related issues.
•  Assist in day to day operations of the store
•  Assist in the reconciliation of the daily banking.
•  Assist in the maintenance, monitor  regularly review, adjust and follow up on:
•  Stock orders to ensure a continued supply of saleable stock
•  Expired stock to be removed from shelves.
•  Receipting stock onto the system upon arrival.
•  Check documentation to make sure stock received corresponds with DC invoice.  If not, discrepancies should be brought to the attention of DC manager.
•  Check that all new stock is reflected on Retail Pro.
•  Stock to be neatly and uniformly priced with the dual pricing method before moving stock to shop shelves.
•  Documentation to be filed timeously.
•  Ensure shop shelves are properly stocked and presentable at all times.
•  Ensure shop is clean and neat at all times.
•  Propose specials and events to enhance shop sales.
•  Adhere to House rules of Specific shop.
•  Sign an attendance register
•  Review, recommend and implement system improvements in conjunction with the store supervisor
•  Ensure all business activities conducted comply with legal and ethical standards

Qualifications
Requirements

•   Matric
•  Beauty Certificate or similar preferred
•  Retail Cosmetics Experience
•  Ability to work retail hours
•  Ability to work in a fast paced environment.
•  Computer literate – MS Office (Word, Excel, Outlook, PowerPoint)
•  Understanding of customer services
•  General accounting understanding

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Position Summary:

•   Achieve all Brands key performance indicators and targets through make up service offerings in store
•  Provides high touch service to all customers at all times to deliver personalized service dependent on customer’s needs across all generations and all ethnicities.
•  Fosters excellent working relationships on counter and with the wider business and retailer.
•  Drive transactions by proactively promoting new products and additional tasks.
•  Achieves the brand expectation for appointment and bookings.

Key Roles & Responsibilities:

•  Customer Service & Sales
•  Provide welcoming, personal, professional service to all customers at all times.
•  Demonstrate effective communication skills, listen to the customer, ask questions, investigate preferences and make the experience interactive.
•  Suggest groups of appropriate products and colours to meet and exceed customer’s needs.
•  Assist customers with product and services selection and information.
•  Perform professional and appropriate makeup applications to achieve the look the customer desires.
•  Inform customers of available services, M.A.C consciousness programs and philosophies.
•  Obtain customer data for M.A.C addict book or other client list as required.
•  Meet your individual responsibility for your appropriate contribution to the team’s goals in terms of service, sales and company objectives.
•  Adhere to current “good counter practices”.
•  Give great internal customer service and develop good working relationships with colleagues.
•  Be punctual and manage time on counter effectively.
•  Keep informed about products, company information and store information.
•  Actively participate in store theme days, events and new product launches.
•  Achieve Skills Certification requirements.
•  Actively participate in M.A.C training sessions and partnered store mandatory training sessions.
•  Assist in Inventory Management
•  Assist daily in stock and hygiene supplies replenishment and maintain appropriate levels throughout the day.
•  Communicate low on stock and out of stocks to the Retail Manager.
•  Assist in the proper rotation of stock
•   Maintaining work environment
•  Actively participate in cleaning displayer units, tools and testers throughout the day, and more thoroughly at night to prepare for next day’s business.
•  Maintain a clean and organized work area.
•  Maintain tester units in proper schematic order, replace products once authorized by manager.
•  Replace any broken or damaged products authorized by
•  Manager.
•  Maintain proper placement and condition of merchandise on counter, in stock rooms and all stock holding areas.
•  Inform management of any store maintenance or Health and Safety issues which might lead to accidents.
•  Administrative Assistance Activities
•  Assist with inventory counts.
•  Be responsible for booking demos and lessons.
•  Adhere to proper security procedures regarding handling of cash and assets. 

Qualifications

•  Grade 12
•  Beauty Certificate or similar
•  Retail Cosmetics Experience
•  Ability to work retail hours

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Position Summary:

• The Assistant Manager will work in conjunction with the Retail Manager to maintain the effective operation of the location. They will also motivate the team to achieve sales and productivity goals.

Key Roles & Responsibilities:

•  Display excellent customer service skills to the team.
•  Quickly and effectively resolve customer issues.
•  Ensure highest levels of customer service are provided by staff, which will result in   increased productivity.
•  Perform opening and closing procedures, i.e opening cash counts, closing deposits, shift  management, etc.in accordance with company policies.
•  Coach, train, motivate and lead by example in sales, application technique and image.
•  Communicate effectively with the Retail Manager, staff, the store and partners.
•  Serve as a resource for general product knowledge to all customers and staff members.
•  Track retail sales against goals using the system provided.
•  Assist as directed by the Retail Manager or Marketing Department.
•  Utilise and maintain customer database for phone calls, product launches, events and appointments.
•  Assist in the preparation and completion of accurate physical inventory cycle count as requested.
•  Follow and implement all corporate visual presentation standards and guidelines.
•  Assist in the flow of merchandise from stock areas to the selling floor in a timely and organized manner.
•  Display good time management and effectively prioritise.
•  Ensure the smooth running of the counter when the Retail Manager is not present.
•  Ensure all stock holding areas are tidy, levels are appropriate and stock is properly rotated.
•  Perform other duties as required.
•  Enforcement of Company Policies & Maintenance of Standards:
•  Adhere to all company policies and procedures.
•  Provide direction and give feedback to store management regarding staff performance.

Qualifications

•  Grade 12
•  Experience as a MAC Supervisor preferred.
•  Passion for Artistry
•  2-3 years supervisory/ management experience  in a retail environment
•  Ability to work in a fast paced environment.
•  Computer literate – MS Office

go to method of application »

Position Summary:

We are looking for a dynamic and inspirational Store/Retail/Counter Manager to lead, coach and develop our team of Sales Associates to achieve all sales, customer service and operational targets. Candidates should have proven leadership, coaching and business management skills gained in a fast paced retail environment.

This is an exceptional opportunity for you to be Chief Executive Officer of your own store. You will have total accountability for creating and executing an agile business plan to recruit and retain customers through strategic targeting, impactful in-store events, exceptional customer relationship management and the leadership of a high performing team.

If you are an ambitious self-starter with a flair for business planning and a passion for coaching others to reach their full potential this could be the perfect role for you and the first step towards a long term fulfilling career with a leader in prestige beauty.

Many of our field executives and senior managers began their careers at point of sale and this first level management role with exposure to business planning, consumer insights, event management, customer relationship management and front line marketing will provide you with the all-round skills needed to progress further within the Beauty Industry.

With a culture that values diversity of thought and people, we offer progressive career opportunities, outstanding training and development and a competitive remuneration and benefits package.

Qualifications

Qualifications - External

• Proven retail management/assistant retail management experience preferably within cosmetics 
• The ability to provide inspirational, authentic and personalized customer service
• Previous business planning experience including setting sales and customer service targets, sales analysis and staff scheduling
• Previous retail operations experience including inventory and facilities management and cash reconciliation
• Proven track record of leading a team to achieve sales and customer service targets
• Experience of creating and executing in-store events 
• Ability to work retail hours including days, nights, weekends and special events in a fast-paced work environment
• Previous experience with retail point-of-sale software
• Proficient in Microsoft office applicants must be able to provide proof of right to live and work in the country if invited to attend for

go to method of application »

Position Summary:

•  Achieve all Brands key performance indicators and targets
•  Provides high touch service to all customers at all times to deliver personalized service dependent on customer’s needs across all generations and all ethnicities.
•  Ensure s represents brand in a positive and professional manner at all times
•  Fosters excellent working relationships on counter and with the wider business and retailer.
•  Drive transactions by proactively promoting new products and additional tasks.

 Key Roles & Responsibilities:

•  Achieve sales targets.
•  Create ways to achieve sell through targets e.g. On counter Special Events.
•  Ensures customers are treated professionally at all times/Service excellence .
•  Record all sales on a daily basis and be the sales expert.
•  Recruit new customers to the brand.
•  Monitor competitor brands.
•  Ensure client registry is kept up to date at all times.
•  Ensure all clients are informed timorously of promotions and special events.
•  Ensure all sales are recorded on a daily basis according to the standard.
•  All customer returns to be handled according to policy.
•  Ensure in store promotions are organized effectively and timorously.
•  Attend training courses as and when scheduled.
•  Ensure knowledge levels are accurate and up to date.
•  Ensure that attendance is punctual and professional.
•  Ensure a full, clean and neat uniform is worn at all times whilst on duty and ensure personal hygiene levels are at a high standard.
•  Ensure counters, shelves and cupboards are kept clean and dust free at all times.
•  Ensure discontinued stock is removed.
•  Ensure cleaning tools are stocked and in good condition.
•  Ensure all testers are clean and in good condition.
•  Ensure there are sufficient stock for all sku’s and promotions.
•  Ensure display is per merchandising guideline.
•  Ensure that collateral corresponds with promotion
•  Consolidate sales records weekly and then monthly as per required standard
•  Ensure stock counts are done monthly and recorded timorously
•  Ensure stock levels are maintained according to standard
•  Ensures reports are submitted accurately and  timorously

Qualifications

•  Grade 12
•  Retail Cosmetics/ Fragrance Experience
•  Ability to work retail hours

go to method of application »

Position Summary:

•   Achieve all Brands key performance indicators and targets through make up service offerings in store
•  Provides high touch service to all customers at all times to deliver personalized service dependent on customer’s needs across all generations and all ethnicities.
•  Fosters excellent working relationships on counter and with the wider business and retailer.
•  Drive transactions by proactively promoting new products and additional tasks.
•  Achieves the brand expectation for appointment and bookings.

Key Roles & Responsibilities:

•  Customer Service & Sales
•  Provide welcoming, personal, professional service to all customers at all times.
•  Demonstrate effective communication skills, listen to the customer, ask questions, investigate preferences and make the experience interactive.
•  Suggest groups of appropriate products and colours to meet and exceed customer’s needs.
•  Assist customers with product and services selection and information.
•  Perform professional and appropriate makeup applications to achieve the look the customer desires.
•  Inform customers of available services, M.A.C consciousness programs and philosophies.
•  Obtain customer data for M.A.C addict book or other client list as required.
•  Meet your individual responsibility for your appropriate contribution to the team’s goals in terms of service, sales and company objectives.
•  Adhere to current “good counter practices”.
•  Give great internal customer service and develop good working relationships with colleagues.
•  Be punctual and manage time on counter effectively.
•  Keep informed about products, company information and store information.
•  Actively participate in store theme days, events and new product launches.
•  Achieve Skills Certification requirements.
•  Actively participate in M.A.C training sessions and partnered store mandatory training sessions.
•  Assist in Inventory Management
•  Assist daily in stock and hygiene supplies replenishment and maintain appropriate levels throughout the day.
•  Communicate low on stock and out of stocks to the Retail Manager.
•  Assist in the proper rotation of stock
•   Maintaining work environment
•  Actively participate in cleaning displayer units, tools and testers throughout the day, and more thoroughly at night to prepare for next day’s business.
•  Maintain a clean and organized work area.
•  Maintain tester units in proper schematic order, replace products once authorized by manager.
•  Replace any broken or damaged products authorized by
•  Manager.
•  Maintain proper placement and condition of merchandise on counter, in stock rooms and all stock holding areas.
•  Inform management of any store maintenance or Health and Safety issues which might lead to accidents.
•  Administrative Assistance Activities
•  Assist with inventory counts.
•  Be responsible for booking demos and lessons.
•  Adhere to proper security procedures regarding handling of cash and assets. 

Qualifications

•  Grade 12
•  Beauty Certificate or similar
•  Retail Cosmetics Experience
•  Ability to work retail hours

go to method of application »

Position Summary:

•   Achieve all Brands key performance indicators and targets through make up service offerings in store
•  Provides high touch service to all customers at all times to deliver personalized service dependent on customer’s needs across all generations and all ethnicities.
•  Fosters excellent working relationships on counter and with the wider business and retailer.
•  Drive transactions by proactively promoting new products and additional tasks.
•  Achieves the brand expectation for appointment and bookings.

Key Roles & Responsibilities:

•  Customer Service & Sales
•  Provide welcoming, personal, professional service to all customers at all times.
•  Demonstrate effective communication skills, listen to the customer, ask questions, investigate preferences and make the experience interactive.
•  Suggest groups of appropriate products and colours to meet and exceed customer’s needs.
•  Assist customers with product and services selection and information.
•  Perform professional and appropriate makeup applications to achieve the look the customer desires.
•  Inform customers of available services, M.A.C consciousness programs and philosophies.
•  Obtain customer data for M.A.C addict book or other client list as required.
•  Meet your individual responsibility for your appropriate contribution to the team’s goals in terms of service, sales and company objectives.
•  Adhere to current “good counter practices”.
•  Give great internal customer service and develop good working relationships with colleagues.
•  Be punctual and manage time on counter effectively.
•  Keep informed about products, company information and store information.
•  Actively participate in store theme days, events and new product launches.
•  Achieve Skills Certification requirements.
•  Actively participate in M.A.C training sessions and partnered store mandatory training sessions.
•  Assist in Inventory Management
•  Assist daily in stock and hygiene supplies replenishment and maintain appropriate levels throughout the day.
•  Communicate low on stock and out of stocks to the Retail Manager.
•  Assist in the proper rotation of stock
•   Maintaining work environment
•  Actively participate in cleaning displayer units, tools and testers throughout the day, and more thoroughly at night to prepare for next day’s business.
•  Maintain a clean and organized work area.
•  Maintain tester units in proper schematic order, replace products once authorized by manager.
•  Replace any broken or damaged products authorized by
•  Manager.
•  Maintain proper placement and condition of merchandise on counter, in stock rooms and all stock holding areas.
•  Inform management of any store maintenance or Health and Safety issues which might lead to accidents.
•  Administrative Assistance Activities
•  Assist with inventory counts.
•  Be responsible for booking demos and lessons.
•  Adhere to proper security procedures regarding handling of cash and assets. 

Qualifications

•  Grade 12
•  Beauty Certificate or similar
•  Retail Cosmetics Experience
•  Ability to work retail hours