Fresh Roles at Discovery Limited

About Discovery

Discovery’s core purpose is to make people healthier and to enhance and protect their lives. We seek out and invest in exceptional individuals who understand and support our core purpose, and whose own values align with those of Discovery. Our fast-paced and dynamic environment enables smart, self-driven people to be their best. As global thought leaders, Discovery is passionate about innovating to not only achieve financial success, but to ignite positive and meaningful change within our society.

About Discovery Health Care Services

DHCS consists of 8 teams that are supported by dedicated Shared Services, Finances and Business Support teams.  The teams under DHCS are:

• Corporate Wellness
• Executive Wellness
• Health Coaches
• Southern RX Pharmacy and Discovery Medical Suppliers
• Care at Home
• Corporate Clinics
• Nano labs
• Special Projects

  Through its teams, DHCS aims to:

• Provide quality care by bridging the gaps in the current market with high quality services.
• Enhance the member journey through convenience, reduced co-payments and lessening the administrative burden.
• Realize scheme savings by identifying the opportunities to expand through supply chain and capture value better procurement and eliminating waste.
• Brand differentiation by providing members with innovative services that leverage the latest health technology.

About Health Coaches

Health Coaches offers a service through a set of health and lifestyle programmes designed to facilitate self-management and is offered to covered persons based on certain eligibility criteria. We promote sustainable lifestyle change and support through behavioural change, emotional support, benefit navigation, goal setting and tracking to decrease the cost of health care and improve a member’s quality of life.

Key Purpose

Coaching eligible members by making use of interpersonal communication and related techniques designed to engage clients actively and safely in health behavior change about evidence based clinical strategies and interventions to better self-manage their health, health risks(s), and acute or chronic health conditions resulting in optimal wellness, improved health outcomes, lowered health risk, and decreased health care costs.

Key outputs

Areas of responsibility may include but are not limited to:

• Build a strong relationship between the Health Coach and Covered Persons/Members.
• Create a strong sense of purpose.
• Analyse member’s conditions, set appropriate goals for such members and create a mutually agreed upon plan focusing key principle goals such as –
  • Weight and diet
  • Exercise
  • Mental Wellbeing
  • Condition management.
  • Custom (any goal a member may have that varies from the above categories)
• Provide guidance on how to create habits/sustained changes.
• Scenario-plan so that the member can adapt in the moment.
• Assess the environment in which decisions are made and look for opportunities to make healthy decisions in the path of least resistance.
• Achieve tangible metrics that demonstrates improvements on measurable short-and and medium-term outcomes.
• Contacting eligible covered persons/members and explain the benefits of joining a respective programme with the intention of enrolling covered persons onto the programme.
• Effective planning and organization of scheduled coaching interactions to optimize utilization of their time, in addition to driving adherence to their goals.
• Apply best industry practice coaching principles and techniques throughout a member’s coaching journey which includes but are not limited to behavioural change, change management, motivational interviewing, reflective listening, self-efficacy, cognitive behavioural therapy, goal setting and overcoming barriers.
• Assist members with unlocking/accessing benefits available to them across the Discovery Group Platform.
• Assist with necessary interventions and or onward referrals in the management of complex/and or multiple conditions.
• Accurately capture, record and track interactions and outcomes with members throughout their coaching journey.
• Meet set targets as per the business objectives.

Competencies

• Written communication:  Is able to write clearly and succinctly in a variety of communication settings and styles, can get messages across that have the desired effect.
• Self-Development: Is personally committed to actively work on continuously improve him/herself; understands different situations and levels may call for different skills and approaches; works to deploy strengths; works on compensating for weakness and limits.
• Action Oriented:  Enjoys working hard; is action oriented and full or energy for the things he/she sees as challenging; not fearful of acting with a minimum of planning; seizes more opportunities than others.
• Interpersonal Savvy:  Relates well to all kinds of people – up, down and side-ways, inside and outside the organization; builds appropriate rapport; builds constructive and effective relationships; uses diplomacy and tact; can defuse even high-tension situations comfortably.
• Customer Focus:  Is dedicated to meeting the expectations and requirements of internal and external customers; get first-hand customer information and uses if for improvements in products and services; acts with customers in mind; establishes and maintains effective relationships with customers and gains their trust and respect.
• Learning on the fly:  Learns quickly when facing new problems; a relentless and versatile learner; open to change; analyses both successes and failures for clues to improvement.
• Time management:  Use his/her time effectively and efficiently; values time; concentrates his/her efforts on the more important priorities, gets more done in less time than others; can attend to a broader range of activities.

Qualification and Experience (essential)

• Clinical Qualification and registration with appropriate health professions body e.g. HPCSA, SANC, AHPCSA, SACSSP
• At least two years work experience in your profession
• Excellent communication skills, written and verbal.
• Proficient in MS Excel, Word, PowerPoint

Qualification and Experience (advantageous)

• Knowledge of Discovery and Vitality products, benefits, funding, and policy rules
• Coaching experience and or coaching qualification

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Key Purpose

• To take inbound calls, assist Africa Health Insurance members with queries and ensure first time resolutions or refer them to the appropriate area forresolution.
• Key Outputs
• Dealing with multiple telephonic queries from Africa Health Insurance members, brokers, franchises, the public and internal parties
• Dealing with all queries through to resolution
• Keeping client up to date with their queries
• Ensuring excellent quality service to all members
• Completing administrative and repetitive tasks
• Keeping accurate detailed stats of all queries/correspondence and reporting on it on a weekly basis
• Logging of all queries and routing all enquiries to correct departments
• Working on Africa Health Insurance systems
• Keep up to date with policy and product changes
• Assisting with written correspondence where necessary
• Driving the values of first time resolution on all interactions
• Applying logic in all circumstances

Competencies

• Behavioral Competencies
• Presenting and communicating information
• Delivering results and meeting customer expectations
• Deciding and initiating action
• Following instructions and procedures
• Adhering to principles and values
• Persuading and influencing
• Analyzing
• Coping with pressure and setbacks
• Able to work between shifts allocated

Knowledge

• All Africa Health Insurance product and benefit knowledge
• Africa Health Insurance Systems

Skills

• Time Management
• Verbal and written communication

Qualifications & Experience
Essential

• Matric
• Basic MS Office Knowledge
• Minimum of 6 months customer service experience
• Ability to speak Portuguese

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Key Purpose

To provide support to the Reputation Management function and to contribute to the delivery of professional and efficient influencer relations. To ensure that media and other audiences have a clear and continued understanding of the company’s strategy, performance, products, and key initiatives.

Areas of responsibility may include but not limited to:

• Support the Reputation Management function and contribute to the delivery of professional and efficient.

influencer relations, across traditional and social media.

• Ensure that media and other audiences have a clear and continued understanding of the company’s strategy, performance, products, and key initiatives.
• Provide strategic and administrative assistance to Head of Reputation Management and deliver a professional and efficient media relations service for Discovery.
• Build and maintain good working relationships with journalists, bloggers, influencers, and other stakeholders.
• Assist with events such as media conferences, interim and final year-end results presentations, and sponsorship activities and events.
• Support a variety of campaigns across the Discovery businesses by defining goals, analysing problems and exploring opportunities for brand promotion.
• Provide strategic reputation support across the various projects and take accountability for the PR and social media element of these projects.
• Create a variety of content, both developing content ideas, writing and curating content.
• Producing reports.
• Coordinate the development of media releases, speeches, social media content, video, and any other external communications material in collaboration with the content team.
• Respond promptly and accurately to queries from individuals, journalists, and other organisations.
• Monitor and gather insights into industry development and best practices and giving feedback to the business.
• Develop innovative, creative, and unique approaches to influencer marketing.

Competencies

• Exceptional verbal and written communication skills.
• Exceptional writing and editing skills.
• Strong interpersonal skills and emotional intelligence.
• Enjoys working with people, networking, and influencing.
• Ability to handle client-facing meetings with ease (essential skill)
• A positive attitude, creativity, and confidence to approach stakeholders, internal and external to achieve objectives.
• Focused on delivering results and meeting customer expectations.
• Effective project management and outstanding time management skills.
• A passion for working with social influencers and using digital platforms to create brand awareness.
• An understanding of the South African online communities.
• The ability to work independently in fast-paced, deadline-driven environments.
• The ability to handle multiple campaigns simultaneously.
• Excellent personal organisation skills and superb attention to detail.
• Relationship builder with ability to adapt to shifting priorities.
• Self-starter, with the agility and willingness to work on both administrative duties and engage with senior (EXCO) stakeholders.
• High level of computer literacy, including the ability to research online and learn how to use new online tools.
• Proficiency in all Microsoft Office applications.
• Familiarity with current and emerging digital media platforms such as Google, Facebook, Twitter, LinkedIn, YouTube, Instagram, TikTok, etc.
• Highly collaborative style and experience developing and/or implementing communications strategies.
• Ability to thrive in a fast-paced environment.

Education and Experience

• Honors degree in Media, Corporate Communications, PR, Business Studies or similar.
• Minimum 3-5 years of media/stakeholder relations experience in corporate communications, PR, digital, marketing, or similar in financial services, management consulting, journalism or similar space. Agency or consultancy experience advantageous.
• Working experience in financial services sector preferable.
• Proven track record and journalist/producer network in respect of media relations.

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Key purpose

The vacancy is for an intermediate Instructional Designer within the Discovery Institute of Training. The role requires the Instructional Designer to design and develop learning curriculums and associated learning material for the Discovery Bank business according to high-quality standards.

Key outputs

All work must be done accurately, comprehensively and in-line with set quality standards.

• Following the 6Ds methodology, create training material and assessments based on technical product information, systems and SOPs for predominantly facilitator-led training workshops and induction programmes, in line with the curriculum to ensure that learning and business outcomes are matched.
• Develop storyboards (only) for digital training material, which will be sent to a multimedia designer to create online courses, videos, podcasts, infographics, and animations in the specific software.
• Consult with stakeholders across various business areas and gather information in relation to key learning and development needs and requirements.
• Consult with business areas to agree on reasonable and achievable deadlines.
• Maintain material and ensure best practice guidelines are followed across the areas.
• Monitor and evaluate effectiveness of training to ensure optimal learning and development.

Competencies

• Extensive experience in the application of the 6Ds methodology.
• Creative and innovative.
• Very good command of the English language.
• Demonstrate strong instructional writing skills.
• Attention to detail.
• Good project management skills.
• Communicate effectively with diverse personalities.
• Delivering results and meeting customer expectations.
• Coping with pressure and setbacks.
• Adapting and responding to change.
• Relating and networking.
• Applying expertise and technology.
• Show an interest in the current economic climate and keeps up to date with daily market trends related to the banking industry.
• Good report writing skills.

Experience Required

• Two years or more experience as an Instructional Designer at an Intermediate level.
• Banking or financial services industry experience.
• Education and training qualification (ETDP), specifically Design and Development.

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Key Purpose

The key purpose of this role is to administer Group Risk policies, reconciling scheme and reassurance premiums and to handle all queries relating to any of the above with external and internal clients

Areas of responsibility may include but not limited to

• Processing of all daily and monthly transactional activity within agree service levels.
• Process data comparison to prepare reconciliation of premiums to ensure that the client is applying correct rates against internal billing.
• Liaison with both internal and external clients to ensure resolution of client queries (TWT); as per SLA
• Responsible for entire billing process including monitor monthly billing, contributions allocation and sending statements
• Compare bank statement against scheme batch remits to ensure the accurate allocation of payments/premiums to correct schemes.  Issue credit control where necessary.
• Handling of general admin queries

Personal Attributes

• Leading and Supervising
• Planning & Organizing skills
• Working with People - Communication
• Persuading and Influencing
• Adhering to Principles and Values – Self management
• Delivering Results and Meeting Customer Expectations
• Coping with Pressure and Setbacks
• Relating and Networking
• Team work and analytical skills
• Communication
• Problem solving
• Initiative and enterprise
• Learning
• Technology

Education and Experience

• Matric - essential
• MS Office – Proficient in Excel
• Group Life /Risk Insurance experience - an advantage
• Full compliance and legislative universe relating to employee benefits, FAIS and Umbrella Funds.
• 3 - 5 years’ experience within a Group Life Administration environment - an advantage

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Key Purpose

Work closely with a passionate development team to design, develop and maintain solutions for a dynamic, multi-national company that sets the benchmark in its industry. Must be a team player and have the ability to work with both vertical and horizontal colleagues both in a formal and informal setting.

Areas of responsibility may include but not limited to:

The successful candidate will be responsible for, but not limited to, the following:

• Understanding the business requirements and through a structured process documenting, validating and translating it into Product Requirement Specifications that are used by developers to craft a technical solution.
• Testing and validating the functionality of the technical solution against the business requirements as well as providing testing support to the testing team (defect management)
• Interfacing between the business client and the development team with regards to the customer and functional requirements.
• Ensuring that the customer requirements are delivered in the implemented solution, on time and of the highest quality.
• Working with multiple business areas and multiple teams that require deep integration of solutions.
• Building and maintaining strong relationships with the business areas.
• Evaluate and measure efficiencies of business processes and provide recommendations.
• Proactively identify risk pertaining to the project. 

Education and Experience

Education

• Matric
• A Bachelor’s degree or Diploma in Computer Sciences/ Information Systems or equivalent IT tertiary qualification
• Formal Java Qualification (Advantageous)

Experience

• 4+ years’ experience in SOAP UI, SQL, PL SQL, Process Mapping and documentation
• 5+ years’ experience as a Business Analyst
• Solid testing experience.

Knowledge

• Processes: ITIL (Incident, Change, Release, Problem Management), CMMI Technologies:
• SQL, UML
• Facilitating JAD sessions, data modelling techniques, UML Process Design, Industry compliance standards and legislation Technical Skills:
• SQL Queries (essential)
• Project Management
• Business Writing Skills
• Presentation and Facilitation Skills
• Process Mapping
• Entity Diagram Mapping
• Software testing pack design and functional testing

Advantageous:

• UML Expert courses, BPMN Advanced course, IIBA certified, PM training or qualification

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Key Purpose

Discovery’s Group Deputy Chief Information Security Officer is looking to recruit an Executive Associate who will partner with and aid in the formulation and execution of their strategic and service responsibilities. The successful applicant will be required to assist in all activities related to strategy formulation, drive and report on objective execution, provide service oversight, facilitate workshops, communication and change management, creating and collating reports / presentations, incident management and escalations, and other related organizational tasks. 

The Executive Associate is entrepreneurial, well organized, practical, self-driven and passionate about technology and security enablement; with strong co-ordination, conflict management, problem solving, selling and communication skills. Ultimately, contribute to the visibility and success of the department.

Areas of responsibility may include but not limited to

• Manages the formulation, development, implementation and supports the execution of strategy, acting as a trusted advisor.
• Oversight and continuous review of strategic objectives and service elements to determine strengths, areas of improvement and opportunity.
• Develop measures that ensures the realisation of business objectives and promote organisational effectiveness.
• Promote the strategy and services by driving awareness, change adoption and by building and maintaining relationships with all stakeholders.
• Support the Deputy CISO and Group CISO by compiling presentations, reports and artefacts for delivery to both internal and external audiences and representing when required.
• Manage and guide the departments communication and change adoption activities where applicable.
• Provide administrative support to the Deputy CISO for departmental objectives and at times act as the department relationship manager.

Skills

• Project/ change management
• Interpersonal 
• Communication (written and verbal)
• Presentation and Report writing
• Negotiating
• Facilitation
• MS Office Suite (MS 365)
• Analytical skills (including data analysis and problem solving)

Education and Experience

Essential:

• Matric (Essential).
• A degree, other equivalent qualification related to project management, change management and/or marketing
• Proven track record and experience in project management, change management and strategic leadership/management
• Excellent written and verbal communications for collaborating with all levels of the organization.
• Leadership and facilitation skills needed for creating strategies, leading workshops, and planning new opportunities.
• Organization and planning skills crucial for multi-tasking while prioritizing and executing tasks.
• Strong problem-solving and interpersonal skills to work with stakeholders at all levels independently.

Advantageous:

• Experience or exposure to information technology, security and privacy At least 3 years working experience in a technology and/ or security function.
• 5+ years of experience in project or change management, management consulting, business administration and demonstrated experience in planning and leading strategic initiatives.

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Job Purpose 

To ensure that Discovery digital features and channels meet the needs of their intended audiences through design, analysis, evaluation and testing of the user experience. Designs and conducts analysis and evaluations of systems interfaces with clients and staff, to ensure maximum usefulness and satisfaction, to increase productivity and to elevate the overall quality of the product or service.

Areas of responsibility may include but not limited to

• Create interactive and visual design prototypes ranging from low to high design fidelity. 
• Conduct user research and usability analysis. 
• Work closely with developers and product owners to deliver the final product.
• Conduct peer reviews of usability deliverables.
• Ensure that UX research, low and high-fidelity design deliverables are consistent and correct. 
• Have a good understanding of platform and device requirements such as form factors, screen resolutions, pixel density and aspect ratios. 
• Keep up to date with the latest trends and attend/speak at conferences and Meetups, to contribute to innovation and consistency in usability standards and guidelines. 
• Have regular sessions with leads to convey blockers, training, and tool needs. 
• Contribute to internal training and community forums with UX/UI Designers to broaden awareness of user experience and design best practice. 
• Use storytelling and persuasion techniques to build trust with stakeholders to establish long term partnerships. 

Personal Attributes and Skills

• Tenacity
• Manage Ambiguity
• Cultivate Innovation
• Drives results
• Ability to facilitate/lead JAD sessions
• Solid understanding of systems development life cycle
• Knowledge of Discovery Products and legacy systems environment
• Good verbal and written communication skills. 
• Stakeholder engagement 
• Proficient in UX research, interaction design, user-centred experience design, brand identity management, digital marketing, and the creative process. 
• Have visual design skills, attention to detail and a demonstrated mastery of typography, colour and layout. 
• Experience and understanding of lean and agile processes. 
• Proficient with design tools such as Figma. 
• Be able to stand by your designs and provide solid rationale to back up design decisions made. 
• Ability to use prototyping tools to convey design intent. 
• Operational understanding of Accessibility and the ability to incorporate accessibility into designs.
• Data analysis and reporting. 
• Customer service orientation, result orientation, negotiation skills. 
• Personal organisation and time management skills. 
• Ability to build relationships with people from all backgrounds and at different job levels. 

Education and Experience

• Matric/Grade 12 and relevant Bachelor's or equivalent 3-year degree.
• Certified Usability Analyst (CUA). 
• 4 to 8 year working experience.
• Experience in UX/ Interaction design specifically for web and mobile applications/platforms.
• Preferred working experience in the field of Visual/Multimedia Design or Business Analysis.

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Key Purpose

• The main purpose of the Procurement Data Analyst is to analyze spend data and identifying cost-saving opportunities

Areas of responsibility may include but not limited to

Strategic

• Analyzing spend data across the Group and identify cost-saving opportunities
• Leading on our Sustainability workstream, as we work towards our goal of a carbon neutral supply chain.
• Creating and maintaining procurement reports and dashboards for monthly and adh-hoc reporting
• Supporting the procurement team in supplier relationship management
• Participate in cross-functional meetings to align procurement strategies with organizational goals
• Working closely with sourcing specialists to prepare and consolidate monthly reports for exco and recommend areas of improvement for the procurement division.

Performance

• Managing the performance targets of the Procurement team, through the regular measurement of performance against set objectives.
• Utilizing the data to monitor these targets to understand current performance and trends.
• Driving forward continuous enhancements and improvements to demand increased performance.

Reporting

• Responsible for reporting on supplier spend that will assist in developing overall category strategy and supplier negotiations as and when required.
• Responsible for the issuing of dashboards and reports on a monthly basis for departmental performance and exco overall reporting.
• General reporting on departmental activity and effectiveness and efficiency

Education and Experience

• Qualification in Supply Chain preferred, preferably CIPS accredited.
• 5 years procurement experience, with at least 2 years a commodity specialist
• Demonstrated experience in developing and implementing sourcing strategies which resulted in a world-class supply base that continually exceeded cost, quality, delivery and service objectives.