Jobs at Aspen Pharma Group

Overview

Drive the implementation of production activities and take accountability for the meeting of production targets
Ensure OTIF delivery within cost budgets
Lead and drive outputs of the following units: Production, QC, HC, Production Planning and Maintenance

Responsibilities

Production Management

• Manage, organise, control and supervise all aspects of the site in line with company policies and procedures
• Ensure the timely supply of quality products to customers
• Ensure that proper maintenance is carried out on equipment, utilities and manufacturing areas

Risk Management and Compliance

• Ensure that production documentation is GMP and legislation-compliant, on-time and reviewed prior to approval
• Implement / support risk-based approaches for manufacturing operations and equipment

Quality and Continuous Improvement

• Oversee the development and implementation of, and adherence to, SOPs in the department and ensure GMP compliance
• Ensure the areas of the department meet hygiene and cleanliness standards and that equipment / process validations are performed
• Ensure that products are produced and stored according to appropriate documentation to obtain required quality
• Support QA / QC in quality investigations and represent the department during inspections and audits, as and when required
• Explore competitor activity, market trends and new initiatives
• Motivate, train and develop departmental heads and their direct reports
• Agree business plans and performance targets with department managers and monitor these, taking necessary corrective actions 

Organisational Support & Function Management

• Manage, organise, control and supervise the process of approved capital expenditure, ensuring financial, conceptual and phasing objectives are achieved in line with company policy
• Participate in the development and lead the implementation of the strategic vision and direction for business-critical functions across SA, as well as all related plans, policies and      procedures
• Perform financial and human resources functions to ensure optimal management of function and reporting units and leaders
• Manage collaboration and coordination between reporting units
• Maintain / support positive customer engagements and problem resolution
• Manage the site within agreed budgets

Requirements
Skills Required

Background/experience

• Minimum of Bachelor’s Degree, ideally in Engineering
• 10 years’ related experience with strong manufacturing experience
• Managing a strategic production site (ideally in a pharmaceutical environment)
• Management of projects in an international context
• Proven leadership capability and managerial experience at a senior level

Specific job skills

• In-depth insight into pharmaceutical manufacturing and pharmaceutical standards / compliance
• Deep understanding of quality, operations and logistics
• People and departmental management

Competencies

• Translating Strategy
• Interpreting and Internalising Information
• Offering Insights
• Making Decisions
• Managing Performance
• Customer Awareness

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Description

• Monitor, maintain and repair equipment and machinery adhering to GMP and safety requirements.
• Plan and implement preventative and corrective maintenance.
• Ensure service equipment operates at optimal efficiency to meet planned levels of production.
• Innovate and apply process engineering techniques to ensure optimal functionality of production equipment and processes.

Requirements

Planning and Operational Support

• Act as a technical/ subject matter resource
• Facilitate implementation of current processes
• Identify gaps in current policies and procedures
• Provide input into changes or improvements to processes, tools, and techniques
• Train staff on SOPs and maintenance of equipment/ machinery
• Audit and report non-compliance of production processes
• Prepare data and make recommendations of alternative ways to resolve Process and Engineering problems
• Institute appropriate changes in methods, designs and/or equipment
• Conduct product and method improvement investigations; assess the specifications of equipment and new materials and determine tooling requirements for production processes.
• Install, commission, and validate Equipment and Processes
• Programme new manufacturing methods
• Participate in forums for risk assessment and continuous improvements

Production Facility Maintenance

• Plan technical requirements and maintenance tasks according to production requirements to meet Production Plan
• Perform planned preventative maintenance and inspections according to maintenance plan, job cards, and SOPs
• Repair breakdowns according to best practice, job cards and SOPs
• Troubleshoot machine breakdowns to identify cause of breakdowns
• Perform root cause analysis to identify cause of machine failures and quality deficiencies to minimize machine downtime
• Implement corrective actions to minimize machine downtime
• Isolate, remove and replace defective components
• Complete and submit work requisitions; Create and close job cards
• Maintain workshop, tools, and assets to standards
• Determine and request required parts, materials, and special equipment to maintain machines/ equipment
• Install, test, and validate machine operating efficiency

Mechanical Engineering

• Maintain calibration of machines according to SOPs and manuals, ensure machine safeguards are in place
• Identify and correct equipment deviations to avoid quality deficiencies; Reduce outsourced spending of repairs
• Rectify operational problems according to SOP
• Communicate process and equipment deviations to management
• Provide input into asset life cycle optimization and replacement

Reporting and record-keeping

• Provide standard record keeping and reporting functionality for area of work

Skills Required

Background/experience

• Trade Tested Artisan (Fitter/Fitter, Turner/Millwright or electrical) with 4 years’ post Apprenticeship experience as a trade tested artisan
• N4 in Engineering
• Pharmaceutical manufacturing Assistant will be an advantage
• At least 15 years manufacturing experience
• In depth experience in processing and maintenance of pharmaceutical manufacturing.

Specific job skills

• Comprehensive knowledge of pharmaceutical manufacturing, standards, and compliance requirements
• Understanding of technical drawings / use of equipment manuals
• Ability to interpret and implement policies, processes, and objectives
• Physically capable of lifting/ moving heavy equipment

Competencies

• Interrogating Information
• Pragmatic Action
• Maintaining Accuracy

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OBJECTIVE: 

To promote and generate sales on key product portfolios to pharmacies on both ethical and generic ranges. In addition to mentioned objective, the position will also be responsible for building and maintaining strong business relationships with pharmacy decision makers, in order to drive net sales revenue.

KEY RESPONSIBILITIES:

Achieve and exceed set sales targets. (Sales vs Budget)

• Constant monitoring  and driving of sales from customers, scripting from doctors and sales from pharmacies in order to meet set targets.  Sales to be driven at customer level by affective scientific detailing and use of marketing material.

Plan - Pre-call planning  on RepWise and daily

• To be done weekly on Repwise and daily prior to the customer call.  This will ensure that you are prepared for the call. If you have a manager working with you for the day, your pre-call planner must be emailed to the relevant manager, the evening before. Review the available data (Impact Rx, Z-more reports, Shortfall reports, SSD, QlikSense and Swift etc).

Achieve Call Rate and CPA objectives

• See the required number of customers on a daily basis to achieve call rate and at the correct frequency to achieve call plan adherence.

 Capture daily calls and activities on Rep Wise.

• Comms to be done, or as specified by the business. Final Comms to be done after the last call for each day

Conduct Doctor activities in line with compliance and regulatory standards.

• Complete the required number of pharmacy trainings and Doctor/pharmacy activities as required per business and territory requirements

EDUCATION & EXPERIENCE:

• Matric
• A valid driver’s license
• Tertiary qualification or certified sales profession certification would be an advantage.
• Proficiency in Microsoft applications
• Experience within the CNS portfolio
• Minimum 2 - 3 years proven track record in a pharmaceutical sales environment

SKILLS AND ATTRIBUTES:

• Effective scheduling and attending of appointments and activities with Healthcare practitioners (Doctors & Pharmacies etc) in order to influence sales and meet sales targets.
• Implementing of strategies to drive sales and growth in territory
• Maintain a solid working relationship with customers and colleagues.
• Territory and customer analysis in order to identify gaps and opportunities to be acted upon.
• Excellent analytical skills to review available data 
• Clear communication skills both verbally and written.
• Strong capabilities in logical reasoning in order to address and resolve queries and issues
• Influencing and negotiation skills.
• Forward thinker with the ability to work independently as well as to work as a team player.
• Good administrate skills in order to ensure that tasks are completed accurately and timeously.
• Strong work ethic.
• Establishes and maintains positive relationships (mutual trust and respect) with customers and other stakeholders.
•  Good product knowledge and the ability to utilize detail material with the correct scientific messaging in order to drive sales

KNOWLEDGE: 

• Proficiency in Microsoft applications
• A sound understanding of the pharmaceutical industry
• Comprehensive understanding of business procedures.

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OBJECTIVE: 

• Collecting and allocating payment. Resolving all queries on accounts. Managing Consumer (FMCG) Book- value of R50m- Managing 1 to 20 accounts

KEY RESPONSIBILITIES:

CUSTOMER SERVICE

• All queries are followed up and resolved in the shortest possible timeframe within policy framework
• A professional attitude is displayed when responding to a customer’s needs. 
• Methods for improving customer services are proposed, developed and continuously updated.
• Internal and external customers are constantly updated as to the progress of their Query
• Interact with Sales and Marketing Division, IT Department, Credit controllers, Credit Managers and the Warehouse
• Supply customers with all documentation before requested where possible
• Sort and split statements and ensure customers receive statements monthly on time

CASH ALLOCATIONS

• Daily look at Bank Statement allocations account – No longer than 3 days without a valid reason and Managers approval
• Daily - Correct allocation on SAP – allocations not to be outstanding longer than 5 days without a valid reason and approval from Manager.
• Monthly Reconciliation’s – all reconciliations to be done on Excel with every payment and signed – only exception is a one or two invoice payment.
• All contras of credit notes where possible to be allocated monthly 
• All minor write offs to be done by month end

CASH COLLECTIONS

• All customers are to be contacted a minimum of 3 times a month = the week before payment is due ( to confirm payment values and dates - the week after statement are sent ( the confirm statement is received) and middle month (to see if they need any documentation)
• Emails to be sent of any confirmations received and any agreements received 
• Targets – these will be given to credit controller monthly they must do a cash projection and motivate to Manager if this cannot be met with valid reasons within 3 days from receipt of target
• If 100% of target is not met - valid reasons to be given monthly to supervisor before payment is due.
• Monitoring risk of client – manager of any problematic customer or late paying customer before it is due
• DSo’s to be agreed on KPA
• Notify management of all expected payments, daily.

VISITS TO (CUSTOMER & 3PL)

• Visit customer as and when required sorting out any problems, queries and ensuring a professional presentation is held at all times
• Visit UPD/3PL to resolve claims (returns, shortages, etc)
• Within 3 days of visiting the customer minutes must be sent to the customer, as well as the manager of what was discussed and agreed at meeting.

QUERIES / 60 DAYS

• Follow up outstanding claims daily.
• Manage full function of claim, collecting documentation, checking documentation, sending for approval and liaising with claims, warehouse, sales and customer on all claims.
• Problem codes on SAP – to be updated by month end and any changes in problem must be updated when book is reviewed
• Prescribed values – Report to be given to manager monthly of any values due to be prescribed (written off)
• % of 90+ days to be agreed at KPA depending on accounts held
• Monthly meetings will be held as and when required by manager to facilitate you with your book
• Monthly end report to be completed and emailed to management by the 9th of the monthly.

GENERAL

• Meets all deadlines
• Archiving to be done yearly
• Office to be kept clean and tidy at all times no paperwork on the floor on top of cupboards or under desks
• Teamwork

LEARNING AND GROWTH

• Information is gathered about development needs
• Training and development is negotiated with manager.
• Learning solutions are identified, proposed and implemented according to on-going personal and team development plans.
• Best practice is encouraged to ensure expertise. Up skilling and multiskilling are coordinated in line with staff development.

EDUCATION AND EXPERIENCE:

• Matric / Grade 12
• Must have Diploma in Credit Management / Other Financial qualifications
• Computer literate (Microsoft Packages) at an Intermediate level
• Sound knowledge of Excel
• Knowledge of SAP is an advantage
• FMCG Experience is essential
• Experience on the Shoprite Account is essential.

SKILLS:

• Planning skills
• Time management
• Problem solving
• Analytical skills
• Service orientation
• Decision making skills
• Interpersonal skills
• Communication skills

ATTRIBUTES:

• Initiative
• Confidentiality
• Customer focussed
• Interpersonal sensitivity
• Patience
• Attention to detail
• Logical thinking
• Information seeking