Never pay for any CBT, test or assessment as part of any recruitment process. When in doubt, contact us
The Independent Institute of Education is South Africa’s largest registered and accredited private provider of higher education. The IIE is also internationally recognised by the British Accreditation Council.
Varsity College, a brand of The IIE, leads in the provision of these exciting learning initiatives of The IIE. The IIE is registered with the...
Read more about this company
About the Job
- The IIE MSA Ruimsig campus in Roodepoort has a vacancy for a Results Administrator-Capturer.
Duties and Responsibilities:
Credit Accumulation
- Assists with the capturing of students' automatic credits on the academic system
- Ensures that all data entries for the summative assessment calculation have been complied with
- Ensures that the summative assessment outcome is correct and thereafter is responsible for the release of these results on the student portal
Post Assessment Mark Collation
- Co-ordinates the marking process with lecturers and ensures these marking deadlines are adhered to and managed according to the timeline
- Co-ordinates the marking deadlines with the relevant Programme Manager to ensure there are no delays in the process
- Ensures that result capture sheets are emailed to lecturers timeously for electronic completion
- Captures the results / imports result capture sheets into the academic system
- Completes regular audits on all activity logs relating to the marking process and ensures that all scripts are accounted for at any given point in time
- Ensures that all Integrated Curriculum Engagement (ICE) results are captured by the lecturer outside the system
- Facilitates the process of Individual Integrated Curriculum Engagement (ICE) task marking by managing the milestone dates with lecturers
- Proactively applies early detection mechanisms to ensure that student queries relating to results discrepancies are minimal during peak assessment time
- Verifies scripts received against the marks captured on the mark sheet for the Online Centre and submits the mark sheet to the Online Centre for processing on the academic system thereafter
Cumulative Assessment Mark Release (Formative)
- Captures all formative assessment results
- Compiles the Question by Question analysis when requested
- Ensures that all results entries captured for the Cumulative Assessment (CASS) calculation have been complied with
- Ensures that the cumulative assessment determination results also include ICE (Integrated Curriculum Engagement) assessment results
Internal Moderation
- Supports the campus Academic department in accessing scripts required for the internal moderation and decentralised marking process, as well as for the marking centre
- Assists with the selecting and scanning of scripts for moderation and completing the activity logs pertaining to the steps involved in results processing, moderation and storage of an assessment
- Liaises with the relevant Programme Manager responsible for deciding which scripts are moderated, and once confirmed, prepares all documents required for the moderation process to take place
- Updates the Internal Moderation Tracking Grid accurately and timeously
External Moderation
- Assists with scanning necessary scripts and uploading them on to the moderation tracking system and assigning this to the relevant Central Academic Team (CAT) member
- Completes the Moderation Control Sheet (MCS) to be included with every set of External moderation
- Ensures that the Moderation Control Sheet (MCS) and scripts/Portfolios of Evidence (POE's) are attached and assigned to the relevant Central Academic Team (CAT) and the Head of Programme (HOP) outcome is actioned correctly as per the release instruction on the MCS at campus level
- Updates the External Moderation Tracking Grid accurately and timeously
Post Assessment Mark Release
- Ensures that results are captures accurately against the script
- Ensures that results capturing is up-to-date and released timeously on the system for students to view their system
- Notifies students with overdue accounts of supplementary entry requirements where applicable
Script Viewing and Remarks
- Identifies and co-ordinates script viewing requests made on The Student Hub reports and informs the Academic department to arrange a viewing appointment with the student
- Identifies and co-ordinates remark requests made on The Hub and checks that payment has been made in respect and co-ordinates the remark with an appropriate marker thereafter
- Follows up on the remark process to ensure that it happens within the allotted time
- Ensures that the correct outcome is applied once the remark has been completed and returned to the Results Centre as per policy
- Flags any marking discrepancies or concerns with regards to moderation and remarks with the relevant Academic staff member
- Responsible for the archiving of scripts and Portfolios of Evidence (POE's) for on and off site storage in line with the policy
Team Support & General
- Assists with campus specific projects/ events (e.g Graduation, Open Day etc)
- Collaborates with all departs on campus to facilitate optimal
- Complies with The Protection of Personal Information Act (POPIA) legislation relevant to Results Centre
Competencies Required:
- Advanced Interpersonal and Communications skills
- Computer and System Proficiency
- Planning & Time Management Skills
- Results Driven and able to handle pressure
- Highly Ethical
- Systematic with an Eye for Detail
- Advanced Administrative and Organisational skills
Minimum Education Requirements:
- Minimum of a Higher Certificate (NQF level 5), National Diploma (NQF level 6) or above advantageous
Minimum Work Experience Requirements:
- Minimum of 2 years administrative experience
go to method of application »
About the Job
- We are looking for suitably qualified candidates to join our talent pool of candidates to work during our registration period .
These will be contract roles based in the following departments :
- Finance
- Admissions (Operations)
- Sales – Callers Apps
- Admissions (Sales)
- Reception
Qualification :
- Minimum of a matric certificate
- Diploma/Degree will be advantageous
Experience:
- 0-1 year work experience
- Experience in administration , sales or customer relations will be preferable
Application Instructions:
- To apply for the vacancy interested candidates should submit their updated CV
go to method of application »
About the Job
- We are looking for suitably qualified candidates to join our talent pool of candidates to work during our registration period .
These will be contract roles based in the following departments :
- Customer Relations
- Admissions
- Sales
- Reception
- Finance
- Academic Operations
Qualification :
- Minimum of a matric certificate
- Degree will be advantageous
Experience:
- 0-1 year work experience
- Experience in administration, finance, sales or customer relations will be preferable
Application Instructions:
- To apply for the vacancy interested candidates should submit their updated CV.
go to method of application »
About the Job
- The IIE's Varsity College, Waterfall Campus has a vacancy for a Customer Relations Officer.
Duties and Responsibilities:
Student Registration and Academic Progression Counselling
- Facilitates consultations with students in cases where a change is required to their current registration contract, e.g. this could be for students who wish for change within a semester, between semesters or between years of study.
- Works with the Admission Centre to understand different curriculum scenarios (e.g. phase-in and phase-out- etc.) to ensure that student is advised correctly.
- Supports the Senior Customer Relations Officer, Campus Deputy Head and/ or Head: Academic Operations in co-ordinating the Retention Project on campus.
Active Student Engagement and Support
- Delivers the academic orientation programme for new and returning students by means of the programme information presentations, on overview of pertinent academic policies and an outline of the academic year etc.
- Manage the dissemination of policies (new and updates).
- Attends informal meet-and-greet sessions with students.
- Facilitates Programme information Session by addressing students in class with a view to explain and induction the students on the relevant policies and procedures that govern student life on campus.
- Facilitates follow-up Programme information Sessions by way of email broadcasts that occur throughout the year and that drip feed policy and procedure related information to the students as is deemed necessary by the Academic Operations Department.
- Conducts periodical class visits to canvas student concerns and share relevant information.
- Provides assignment submission support with regards to the correct anti-plagiarism tool applicable to the respective programme.
Student Query Resolution
- Resolves student queries via the appropriate channel/s within a committed time frame in line with the agreed Service Level Agreement for the Customer Relations Centre and escalates queries to the Senior Customer Relations Officer where appropriate.
- Captures details of all student contact made by the Customer Relations Centre on the academic system.
- Provides various letters/documents that are generated from the academic system on request by students.
- Assists with unresolved queries from The Students HUB and escalates queries to the Senior Customer Relations Officer where quires require further attention.
- Assists with the roll out of all relevant customer related surveys.
Cross Departmental Query Resolution
- Liaises with various departments on campus to stay up-to-date with any relevant changes or developments in those departments in order to enable the smooth processing of student queries.
Team Support, General & System Administration
- Responsible for ensuring all students notes are captured in the academic System.
- Maintains a good knowledge of products and policies in order to ensure that students are advised correctly.
- Identifies and flags student query trends and escalates these identifies trends to the Senior Customer Officer where required.
- Supports other member of other Customer Relations Centre team to ensure and drive the efficient resolution of student queries.
- Complies with The Protection of the Personal Information Act (POPIA) legislation relevant to the Customer Relations Centre.
- Supports and collaborates with other members of the Academic Operations team to ensure the efficient running of the Academic Operations department as a whole.
Competencies required:
- Advanced Interpersonal and communication skills
- Computer proficiency
- Planning & time management skills
- Results driven and able to handle pressure
- Professionalism
- Empathy
- Customer service driven/focused
- Advanced administrative and organisational skills
Minimum Qualification Requirements:
- Minimum of a National Diploma/Advanced Certificate (NQF Level 6). Advanced Diploma or Degree (NQF Level 7) advantageous.
Minimum Experience Required:
- Minimum of 2 years administrative and customer service experience, and 1 year of operational management/ project management experience.
Customer Relations Officer Working Hours:
Centre Core Hours:
- Monday to Thursday: 07h00 to 18h30
- Friday: 07h00 to 17h00
- Saturday: 08h00 to 13h00
Shift Hours:
Shift 1:
- Monday to Thursday: 07h00 to 16h00
- Friday: 08h00 to 17h00
Shift 2:
- Monday to Thursday: 09h30 to 18h30
- Friday: 07h00 to 11h00
- Saturday: 08h00 to 13h00
When students are not on campus throughout the year normal working hours apply.
go to method of application »
About the Job
- We are looking for suitably qualified candidates to join our talent pool of candidates to work during our registration period .
These will be contract roles based in the following departments :
- Marketing assistants (Sales)
- Registration Assistants
- Admission Officers
- Finance/IT administrators
Qualification :
- Minimum of a matric certificate
- Diploma/Degree will be advantageous
Experience:
- 0-1 year work experience
- Experience in administration , sales or customer relations will be preferable
Application Instructions:
- To apply for the vacancy interested candidates should submit their updated CV.
go to method of application »
About the Job
- Skillful hands, competency with hand tools and technical knowledge are important parts of a handyman’s arsenal. You must be well-organized with strong general repair skills. A keen eye for detail and physical stamina are valued greatly in this job.
Duties and Responsibilities:
- Perform maintenance and light repairs.
- Set up venues as per instruction from Facilities Co-ordinator when needed.
- Paint and/or repair gaps or crevices (on walls, sidewalks etc.)
- Undertake light installation or carpeting.
- Look after and take accountability of tools and equipment in storerooms.
- Repair equipment or appliances where possible.
- Undertake minor plumbing or electrical work
- Assist contractors while on site with major electrical, plumbing work.
- Undertake duties as assigned or emergency tasks where needed or instructed by Facilities Co-ordinator.
- Identify and report the need for any repairs to line manager.
- Oversee subcontracted services on the campus under the direction of the Facilities Coordinator
- Perform regular inspections on the campus to identify items and areas requiring attention
- Responsible on occasion for the opening and closing of the campus.
- Responsible for sourcing quotes for campus, under direction of the Facilities Coordinator
- Will be based at the Pretoria campus.
- Any ad hoc duties as directed by the Facilities Co-ordinator.
Competencies required:
- Well-presented and good communication skills
- Well-organized
- Must have problem-solving skills
- Attention to detail
Minimum Qualification Requirements:
- Matric or equivalent
- Basic computer skills
- Basic math skills
Minimum Experience Requirements:
- Proven experience as handyman.
- Experience with hardware tools and electrical equipment.
- Basic understanding of electrical and plumbing.
Working Conditions:
- Own reliable transport
- Clear criminal record
- Minimum code B drivers license (Code EB preferred)
- Must Reside within a 20km radius of VC Pretoria campus
Preference will be given to candidates that meet the below requirements:
- Basic Electrical and Plumbing certification.
- Code EB drivers license.
- Basic Firefighting certification.
- Introduction of OHS (specific to Good House Keeping) certification.
- Basic Microsoft Word & Excel skills.
- Reside within a 10km radius of VC Pretoria campus
go to method of application »
About the Job
- The IIE's Varsity College, Sandton Campus has a vacancy for an Assistant Information Specialist.
Duties and Responsibilities:
User Education
- Continuously trains students on how to use Information Centre databases to enable them to research and access information required e.g. Ebscohost, Juta Law, Emerald, Sabinet etc.
- Facilitates bi-annual and walk-in presentations as joint presenters on Student Information Literacy Sessions and Lecturer information briefings.
Information Specialist Support
- Drives The Independent Institute of Education (The IIE) Information Centre policies and procedures and ensures adherence to policies.
- "Supports the Information Specialist in training the Information Centre Student Assistants.
Information Centre Administration
- Assists students and lecturers with research by searching for relevant articles and research material.
- Provides guidance to students on academic writing.
- Requests lecturing material from Publishers and sources additional material for Academic staff.
- Monitors the performance of all functions of Information Centre automated Information Centre systems.
- Updates new books on the Sirsi Dynix to ensure accurate record keeping.
- Compiles journal content pages relevant to specific schools including newspaper articles.
- Co-ordinates day-to-day book loans of students and lecturers (issuing, renewing and returning) and follows up on overdue loans by sending emails and calling Information Centre users.
- Facilitates inter-Information Centre loans to enable availability of resources to support students and lecturers.
Provision of Information Services
- Facilitates academic support and training sessions on our digital learning platform.
- Supports academic staff with research and sourcing academic material.
- Conducts class visits and live interactive training sessions for students and lecturers.
- Supports students on how to access, submit and reset passwords on Turnitin and Safe Assign.
Information Centre Resources Marketing
- Designs interactive posters to market Information Centre resources on campus.
- Arranges monthly displays according to the calendar set out by the Information Centre Manager.
- Promotes Information Centre resources on various platforms using creative digital tools.
- Markets teaching and learning resources to lecturers.
- Presents information about teaching and learning resources and information services during information sessions.
Competencies required:
- Interpersonal and communications skills
- Problem solving skills
- Best suited to a friendly, organised person who works accurately and is able to handle pressure
- Attention to detail
- Time management skills
- Digital literacy skills
- Working knowledge of MS Word, Excel, and PowerPoint
- Understanding of library related technology (e.g. Law online databases, Sirsi Dynix, Emerald, Ebscohost, Sabinet. etc)
- Commitment to excellent customer service
Minimum Qualification Requirements:
- Minimum of Advanced Diploma/ Bachelor's Degree in Library and Information Science. Must have professional registration with LIASA.
Minimum Experience Requirements:
- Minimum of 1 year of experience as an assistant librarian in a small to medium sized facility within an education environment and experience in academic compliance, functions / activities experience within a Higher Education environment.
Working Hours:
Assistant Information Specialist:
- Monday to Friday 07:00 – 16:00 or 10:00 – 19:00. This will be discussed further during the interview.
- The Assistant Information Specialist will be required to work one Saturday shift a month from 08h00 to 13h00 (timing of this monthly Saturday shift will be determined by the Head: Academic). In the week where the IS works the Saturday shift the Friday working hours will change to 07h00-11h00 accordingly.
The Head: Academics retains the right to change the above working hours when required.
Working Conditions:
- Reliable transportation required.
go to method of application »
About the Job
We are looking for suitably qualified candidates to join our talent pool of candidates to work during our registration period . The below contract roles are available:
- 2x Registration Data Capturers
- 6x Registration Support Centre Agents
- 5x Admissions Operations
- 2x Registration Finance Administrators
- 1x Admission Sales
Qualification :
- Minimum of a matric certificate
- Diploma/Degree will be advantageous
Experience:
- 0-1 year work experience
- Experience in administration , sales or customer relations will be preferable
Application Instructions:
- To apply for the vacancy interested candidates should submit their updated CV.
go to method of application »
About the Job
- The IIE MSA Ruimsig Campus in Roodepoort has a vacancy for a Postgraduate Research Information Specialist
Purpose
- The Postgraduate and Research Librarian is a member of one or more teams responsible for providing a comprehensive information service on a complex level and advanced level, developing library collections to meet the needs of the staff and students both on- and off-campus of individual faculties, and the development and delivery of research workshops, a range of literacy programs.
- The incumbent is responsible for designing, planning, organising and managing of all information and research support services to cater for needs of faculties, researchers and students according to the research strategies and policies in the Line Manager, and in line with Brand strategy, IIE008, IIE027, research development framework and related policies.
Duties and Responsibilities:
Postgraduate Information Services
- Plan and design annual training programmes for the year to include entry/orientation level to advanced and just-in-time information, research, literacy and academic writing sessions
- Assist students and researchers in the use of plagiarism prevention and research tools
- Ensure that collections and subscriptions answers to needs
Marketing, awareness and dissemination of information services communication
- Plan and design guidelines, notices and create and awareness of postgraduate library services
- Create research profiles for researchers and lecturers and disseminate information accordingly
- Create library guides and handouts
- Actively participate in campus activities e.g. research conferences etc
- Actively take part in academic forums on campus to create awareness of the value chain of library services within Teaching and Learning
Teaching and learning support, Information literacies
- Plan and present advanced research and information sessions to postgraduate students, and researchers in collaboration with academic departments and staff
- Display an excellent level of digital literacies and eResources knowledge e.g. EbscoHOST and other sources functionality, and transfer these skills to students and researchers
- Present workshops on academic integrity, plagiarism prevention and referencing techniques
- Assist students in using referencing, plagiarism prevention and research tools
- Deliver embedded library services on the learning management services
Policy and standards compliance
- Monitor adherence to all library and library related policies and research policies and report progress or anomalies
- Ensure copyright and trademarks compliance not only in the library but with the appropriate campus Line Manager
- Promote academic ethics and intellectual integrity
Collection, maintenance, management and development
- Ensure that library collection has up-to-date resources on research methods and methodology per discipline
- Ensure that there is access to seminal work, giving preference to having online and electronic editions rather than print where possible
- Augment available collections with interlibrary loans as and when needed
- Introduce postgraduate students to peer reviewed articles
- Submit completed research to the research repository
Networking, communication and reporting
- Compile and distribution of monthly statistical reports, with analyses and comments on trends
- Stay abreast of industry developments and participate on all internal and external forums
Ad hoc and auxiliary duties
The incumbent will be required to:
- Work evening, after-hours and weekend shifts
- Do counter duties
- Cataloguing, classification, indexing and item editing
- Weeding and stock control
Minimum Education Required
- Postgraduate qualification with a research component in Information Sciences or equivalent.
Minimum Work Experience Required
- 3-5 years relevant experience
Working Hours
- Shift hours are required by Library staff to ensure that we are able to provide the required level of service to our students. Suggested shifts:
- Monday to Friday 07h00 to 16h00 OR
- Monday to Thursday 10h00 to 19h00
- Friday 08h00 – 12h00
- Saturday 08h00 – 13h00
go to method of application »
About the Job
- The IIE Varsity College, Sandton Campus has a vacancy for a Senior ICT Support.
Duties and Responsibilities:
Infrastructure Support
- Conducts daily checks on the IT infrastructure (LAN, WLAN, WAN, etc.) to monitor up time requirements and ensure that systems are running optimally.
- Installs new servers when required. required.
- Co-ordinates the deployment of hardware, systems and infrastructure within the campus.
- Ensures that the necessary security protocols and maintenance procedures for the campus are followed and executed timeously which includes, but is not limited to software patching/updates, BitLocker compliance, Antimalware compliance, SCOM alerts, device imagine, and SCCM compliance.
- Interacts and liaises with vendors or service providers for support and troubleshooting, where necessary.
- Monitors ICT security systems and does periodic tests and checks to ensure that everything is in order
Service Delivery Escalations
- Diagnoses and troubleshoots hardware and software issues that are escalated from ICT Supports and compiles and uploads KB articles for future reference.
- Attends to, defines, documents, and hands back to the ICT Supports any escalated ICT Support request that is not on the Catalogue of Services.
- Administers and maintains software, as per the agreed software list.
- Oversees the campus' ICT Service Desk to ensure calls are correctly allocated and timeously addressed.
Staff Supervision
- Ensures that the campus has the necessary ICT support during operational hours.
- Co-ordinates and oversees campus ICT Support staff activities and engages in short to medium term tactical planning.
- Provides input into the ICT Supports' interview and hiring process, leave requests, appraisals and KPA setting.
- Provides mentorship to ICT Supports.
- Develops succession plan for ICT Supports.
Competencies Required:
- Good interpersonal skills
- Computer literacy and systems administration
- Time management and organisational skills
- Initiative and problem solving prowess
- Strong communication skills
- Ability to cope in a pressured environment
Minimum Qualification Requirements:
- Minimum of a Higher Certificate / Occupational Certificate Level 5 (NQF Level 5) in A+/N+ /MCSE / MCTIP.
- Advanced Certificate / Diploma / Occupational Certificate Level 6 (NQF Level 6) in A+/N+ /MCSE / MCTIP, advantageous.
- ITIL Foundation Certified, advantageous.
Minimum Work Experience Requirements:
- Minimum of 2 - 3 years ICT Support/Service Desk agent
Special Requirement:
- Driver's License, and must be willing and able to work the required ICT shift structure working hours.
go to method of application »
About the Job
- The IIE's Varsity College, Cape Town Campus has a vacancy for an Assistant Information Specialist.
Duties and Responsibilities:
User Education
- Continuously trains students on how to use Information Centre databases to enable them to research and access information required e.g. Ebscohost, Juta Law, Emerald, Sabinet etc.
- Facilitates bi-annual and walk-in presentations as joint presenters on Student Information Literacy Sessions and Lecturer information briefings.
Information Specialist Support
- Drives The Independent Institute of Education (The IIE) Information Centre policies and procedures and ensures adherence to policies.
- "Supports the Information Specialist in training the Information Centre Student Assistants.
Information Centre Administration
- Assists students and lecturers with research by searching for relevant articles and research material.
- Provides guidance to students on academic writing.
- Requests lecturing material from Publishers and sources additional material for Academic staff.
- Monitors the performance of all functions of Information Centre automated Information Centre systems.
- Updates new books on the Sirsi Dynix to ensure accurate record keeping.
- Compiles journal content pages relevant to specific schools including newspaper articles.
- Co-ordinates day-to-day book loans of students and lecturers (issuing, renewing and returning) and follows up on overdue loans by sending emails and calling Information Centre users.
- Facilitates inter-Information Centre loans to enable availability of resources to support students and lecturers.
Provision of Information Services
- Facilitates academic support and training sessions on our digital learning platform.
- Supports academic staff with research and sourcing academic material.
- Conducts class visits and live interactive training sessions for students and lecturers.
- Supports students on how to access, submit and reset passwords on Turnitin and Safe Assign.
Information Centre Resources Marketing
- Designs interactive posters to market Information Centre resources on campus.
- Arranges monthly displays according to the calendar set out by the Information Centre Manager.
- Promotes Information Centre resources on various platforms using creative digital tools.
- Markets teaching and learning resources to lecturers.
- Presents information about teaching and learning resources and information services during information sessions.
Competencies Required:
- Interpersonal and communications skills
- Problem solving skills
- Best suited to a friendly, organised person who works accurately and is able to handle pressure
- Attention to detail
- Time management skills
- Digital literacy skills
- Working knowledge of MS Word, Excel, and PowerPoint
- Understanding of library related technology (e.g. Law online databases, Sirsi Dynix, Emerald, Ebscohost, Sabinet. etc)
- Commitment to excellent customer service
Minimum Qualification Requirements:
- Minimum of Advanced Diploma/ Bachelor's Degree in Library and Information Science.
- Professional registration with LIASA advantageous
Minimum Work Experience Requirements:
- Minimum of 1 year of experience as an assistant librarian in a small to medium sized facility within an education environment and experience in academic compliance, functions / activities experience within a Higher Education environment.
Working Hours:
Assistant Information Specialist:
- Monday to Thursday 10h00- 19h00
- Friday 08h00 - 12h00
- Saturday 08h00 - 13h00
The Head: Academics retains the right to change the above working hours when required.
Working Conditions:
- Reliable transportation required.
Method of Application
Use the link(s) below to apply on company website.
Build your CV for free. Download in different templates.
Gmail
Yahoomail