Job Vacancies at Fidelity Services Group

About the Job

Overall purpose of the job: 

• The role of a sales administrator is to deal with incoming customer enquiries and assisting the sales force with daily sales administration activities and loading of job cards on the Installation portal for technicians. Also, to assist clients with Certificates and Login details when required.

Duties & Responsibilities:

• Processing a high volume of sales orders and ensuring correct capturing in the system
• Check prices and ensure contracts are up to date
• Supporting the sales force with general operations to help reach the team’s objectives
• Taking phone calls from customers
• Communicate internally important feedback from customers.
• Assist with general administration duties for sales staff
• Dealing with and responding to high volumes of emails
• Deliver a comprehensive service to enquiring customers either directly or through a team of customer service agents
• Communicating courteously with customers by telephone, email, letter and face-to-face
• Handling customer complaints or any major incidents.
• Keeping accurate records of discussions or correspondence with customers
• Setting up and providing usernames and passwords for customers
• Assisting customers through the setup process and training customers on the different features of the system
• Maintain a deep knowledge of Fidelity SecureDrive’s products and services and keep up to date with changes
• Address any issues/disputes from customers or clients as quickly and efficiently as possible
• Assist the team with adhoc tasks.

Minimum qualifications and experience:

• Matric / Grade 12
• Excellent verbal and written communication skills
• Computer Literate (MS Office, Excel, PowerPoint)
• Great interpersonal skills
• Prior experience in Telematics advantageous
• High organisational skills and ability to manage a number of projects at the same time
• Ability to prioritise own workload
• Must be Detail orientated

Attributes:

• Patience
• Attentiveness
• Assertiveness
• Clear communication skills
• Ability to use positive language
• Action orientated
• Time Management

• Planning and Organizing
• Great work ethic and a willingness to do what needs to be done
• Attention to detail
• Problem Solving
• Analytical
• Be comfortable with working in a fast paced and pressurized environment

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About the Job

The required skills are needed :

• Passionate about customers and customer service. Going the extra mile for customers and staff.
• Be responsible and reliable
• Timeous and accurate completion of admin tasks
• Be computer literate , listener skills would be an advantage
• Telephonic skills
• Be Professional , sunny and happy disposition
• Able to handle stressful situations as well as conflict
• Matric
• Team Player

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About the Job

Reporting to the Branch Manager

• The above position is vacant at our Vredendal Branch. The overall purpose of this position is to count and verify the client’s money.

Minimum Requirements:

• Clear criminal record
• Grade 12 or equivalent
• Computer literate
• At least 2 years’ cashier experience or similar role
• Able to work under pressure

Job Specification:

• Ensure that cash processing procedures are adhered to
• Counting and verifying money
• Balancing and reconciling money
• Operating money counting machines
• Packing ATM’s

Other Personality Attributes and core competencies:

• Must be honest and reliable
• Must have good verbal and language abilities
• Able to follow instructions accurately
• Pay attention to detail
• Must be self- motivated
• Willing to work overtime
• Alertness
• Possess numeric skills

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About the Job

Main purpose of job:

• Source and sell armed monitoring and armed response agreements to potential new customers
• Source and sell new and alarm system upgrades, additions to alarm systems, CCTV systems, electric fences to potential customers
• Achieve and exceed monthly sales targets for new customers and hardware sales

Qualification & experience:

• Previous sales experience, with proven track record in sales preferably capital goods sales (not FMCG)
• Knowledge of intruder detection equipment such as IDS, DSC alarm systems is advantageous
• Matric or equivalent

Job requirements & other attributes:

• Self-motivated and energetic
• Selling skills
• Good organisational and time management skills
• Excellent communication (written & verbal), presentation and negotiation skills
• Computer Literate (MS Office, Email and Internet)
• Presentable and of sober habits
• Valid driver’s licence - (Compulsory)
• Own reliable vehicle - (Compulsory)
• PSIRA Grade C - (Advantageous)
• Hunter for new business
• Aptitude for electronic and technical equipment (alarms and alarm monitoring platforms)

Duties:

• Generate and close self-sourced deals
• Follow up on all leads received internally and via telesales
• Sell security solutions to new and existing clients
• Create solid & long-standing relationships with estate agents, builders, architects etc.
• Daily, weekly and monthly reporting
• Motivated to achieve and exceed sale targets
• Maintain all administrative duties pertaining to sales

Performance Standards

• Achieve both targets for revenue sales & for new clients
• Maintain a high standard of relationship with existing Estate clients
• Ensure that all leads and quotes are followed up on time

Competencies (Technical & Behavioural)

• Drive for results
• Action oriented
• Customer focus
• Perseverance
• Functional/Technical skills
• Problem solving
• Technical Learning
• Assertive
• Sense of urgency
• Adaptable

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About the Job

Key Performance Areas: (not totally inclusive):

• Full responsibility for customer orders
• Processing client’s orders
• Preparing orders
• Customer liaison
• Organising stock
• Receiving stock
• Place consumables to designated branches
• Make sure all delivery notes are received back for reconciliations

Minimum Requirements:

• Clear criminal record
• Previous experience in a similar role
• Computer literate
• Proficiency in on Outlook, Word, and Excel
• Matric certificate

Other personality attributes:

• Must be honest and reliable
• Must have good verbal and language abilities
• Must be assertive
• Must be self- motivated
• Pay attention to detail
• Customer service and relations
• Quality assurance
• Willing to work overtime

Core Competencies:

• Self-development
• Communication skills
• Customer focus
• Team work

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About the Job

Overall purpose of the job:

• Holistically support the Group Executive: Corporate Support in all projects and administrative requirements.

Duties & Responsibilities:

Project Coordination and Administration Support for the Group Executive in the following key initiatives:

• Account management of strategic corporate SOE’s and government clients.
• Identification of opportunities for reciprocal business with existing suppliers.
• Management of partnerships and joint ventures with potential B-BEEE partners.
• Growth of the Video Surveillance business in partnership with Vumacam.
• Identification of new projects that serve to diversify revenue streams and support existing business.
• Managing workstreams and liaising with various departments internally.
• Conducting comprehensive research on potential joint venture partners, analyzing their expertise, capabilities, and alignment with our values.
• Reaching out to potential joint venture partners to explore collaboration opportunities, initiate conversations, and establish rapport.
• Management of Fidelity’s employee share scheme – Khula Nathi Employee Investments.
• Management of deliverables from various Board Sub-Committee’s including TSEC, EBC, Fidelity Cares.
• Representation of Fidelity Services Group in various strategic industry groups (National Bargaining Council Private Security Sector, Private Security Sector Provident Fund, South African National Security Employers’ Association) to provide input and influence to ensure viability and sustainability of the industry.

Secretarial Functions and Administration Support:

• CSA Employment Equity Committee – reports, statistics, meeting preparations.
• CSA Industrial Action Contingency Committee.
• Fidelity ADT Provident Fund – Chairman’s office.
• Fidelity ADT Wage Negotiations.
• Fidelity ADT Headcount approval process.
• Industry Awards.

Minimum Qualifications and Experience:

• Degree / currently studying towards a degree.
• A minimum of 5 years’ experience in a project management environment.
• Advanced computer literacy in Microsoft Outlook, Excel, Word, PowerPoint, Project management software.
• Experience within security sector beneficial.

Skills and Attributes:

• Quick thinker
• Problem solver
• Positive attitude
• Driven for results
• Action orientated
• Collaboration
• Organisation skills
• Planning
• Time Management
• Excellent communication skills (verbal and written)

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About the Job

• A position for a Contract Manager exists at FSS East Rand, reporting to the National Contracts Manager. The Contract Manager is responsible for overseeing daily business operations and ensuring compliance to contractual requirements on a specific contract. Always maintains a professional working relationship with Executives, General Managers, Regional Managers, Staff and Clients.

Experience, Requirements and Qualifications

• PSIRA Grade A Registration and Accreditation
• Matric certificate (Grade 12)
• No criminal record or any pending cases
• At least 10 years’ experience in the Security industry
• At least 6 years’ experience in an operations managerial position
• Exceptional staff management experience
• Computer literate and proficient on all Microsoft programs
• Valid driver’s licence with own reliable transport
• Knowledge of business process, function, and acumen
• Has a good command of the English language both written and verbal.
• Excellent communication skills and the ability to work well with people at all levels are essential.
• Knowledge of ISO 45001 quality Management and requirements
• Strong Financial knowledge

Must have knowledge of:

• Labour Relations Act
• National Bargaining Council for the Private Security Sector
• Basic Conditions of Employment Act (BCEA)
• S.O. Standards
• Occupational Health & Safety
• Fleet and logistics

Job Description: (Not totally inclusive)

• Self-motivated and result driven, ensuring good customer service, improving operational and administrative processes.
• Oversee all staff, budgets, operations and guarding of the respective business area.
• The formulating of overall strategy, managing people and establishing policies and procedures.
• To be a thoughtful leader, confident decision maker, helping subordinates to develop and to be productive.
• Ensuring growth, thrive and profit rising for the contract.
• Develop and maintain operational strategy, which ensure exceptional operational service levels to client base, utilizing and agreed operational staff structure.
• Set and manage goals for new business.
• Financial management of business.
• Ensure that feedback on projects is always provided to General Manager.
• Overseeing daily business operations and ensuring compliance to contractual requirements.
• Develops, reviews, updates, and implements business strategic planning, sales, financial performance, goals, objectives, and new development to improve business and profitability growth
• Training lower level managers and staff.
• Ensuring subordinates are in line with company policies and procedures.
• Creating, managing budgets, optimize expenses, improve revenue, identify, and manage risks
• Oversee recruitment and training of employees
• Evaluate and improve, performance and productivity
• Evaluate and improve financial performance
• Review and approves preparation of accounting analysis for budgetary planning and implementation, production efficiency, financial reporting, budgetary planning, and submittal for capital expenditures
• Researching and identifying growth opportunities
• Generating reports and giving presentations
• Coordinating site activities
• Prepare and present daily, weekly, and monthly reports for superiors and client
• Ensure compliance with regulated legislation and acts
• Ensure client service compliance as per contractual requirements
• Maintain high risk reporting for clients and ensure risks are fully identified and ensure appropriate procedures are in place to mitigate the risk
• Develop and maintain training of subordinates, through formal training and direct mentoring
• Ensure all major special projects / events are organised
• Ensure staff are booked accordingly, lines are opened within 24 hours and billing is raised
• Complete fleet schedule, incl technology installed and site deployed, asset management
• Complete firearms schedule, incl responsible managers and allocated staff utilising firearms, asset management

Competencies Required

• Excellent presentation & Communication skills
• Outstanding organizational
• Negotiation and conflict management skills
• Customer focus with continuous improvement skills.
• Leading and management competencies – Providing Leadership
• Investigating / Risk Assessment Skills
• Strong analytical and critical thinking ability
• Problem solving aptitude
• People Management skills
• Structuring Tasks
• Persuading and influencing
• Creating Innovation and Adjusting to Change
• Business acumen
• Deadline Driven
• Driving Success
• Showing Resilience

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About the Job

Reporting to the Branch Manager

• The above position is vacant at our Vredendal Branch. The overall purpose of this position is to ensure that all deposits have been processed as per the agreement between parties. The Supervisor makes sure that there is a consistent, high quality counting and verification service provided by all relevant staff.

Minimum Requirements:

• Clear criminal record
• Grade 12 or equivalent
• Computer literate
• At least 2 years’ cash centre experience or similar role is an advantage
• Treasury experience is an advantage
• Able to work under pressure and multitask
• Must be able to work extra hours when needed
• Must be able to address and resolve challenges which may arise

Job Specification:

• Opening and closing of Cash Centre where applicable
• Ensure that Standard Operational procedures are adhered to
• Counting and verifying money
• Balancing and reconciling money
• Re-counting of money if differences occur
• Ensure daily reports and statistics are up to date
• Ensure that all relevant documents are complete, neat and filed
• Ensure all schedules balance with physical count
• Ensure registers are used and signed for daily
• Ensure incident reports are handled as required
• Ensure all client queries are dealt with in a professional manner and timeously
• Ensure client satisfaction is top priority
• Ensure basic discipline is enforced within the Cash Centre
• Accountable for Cash Centre appointed to him/her if no manager

Other Personality Attributes and core competencies:

• Must be honest and reliable
• Must have good verbal and language abilities
• Able to follow instructions accurately
• Pay attention to detail
• Must be self- motivated
• Willing to work overtime
• Alertness
• Possess numeric skills
• Accuracy
• Quality assurance
• Customer focused
• Excellent organisation and planning ability
• Team work

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About the Job

Overall purpose of the job: 

• The overall purpose of this position is to Project Manage and oversee the Security Alarm System rollout and integration of a national multi-site project. The Project Manager will manage all planning scheduling, co-ordination, material and resource planning, and documentation to complete project within specified costs, timeframes and quality. It will be required of the incumbent within the position to collaborate and communicate with all role players within multiple matrix organisations to ensure teamwork and achievement of objectives of teams and client to ensure all Installation requirements are adhered to and that the Client’s needs are efficiently and professionally met at all times.

Duties & Responsibilities:

• Manage project budgets.
• Manage the project scope.
• Scope the project required skills for to execute.
• Assign resources, internal and external to project.
• Develop a work break down structure for each resource and tasks.
• Define required results of project.
• Detail planned project costs.
• Manage project risk register.
• Execute projects.
• Manage quality and standards in project execution.
• Update project plans and progress.
• Communicate project portfolio progress to the business.
• Generate Project completion documentation.
• Handover completed project to the business with all relevant documentation.

Minimum qualifications and experience:

• Project Management qualification essential
• Minimum 5-10 years’ experience managing large rollout projects
• Matric (minimum requirement), tertiary qualification preferred
• Technical experience in Security Alarms and/or related preferred
• People management experience at various levels
• Computer Literate (MS office, email, Internet- essential)
• Role requires flexible or extended hours
• Own Transport

Skills and Attributes:

• Business / Project Financial Acumen
• Strong written and verbal communication skills
• Very good presentation skills
• Drive for results
• Ability to communicate at all levels
• Develops and Inspires Others
• Balances Immediate and Long-Term Priorities
• Strong administration skills
• Managing Diversity
• Very good planning skills
• Time management
• Attention to Detail (quality)

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About the Job

Job Purpose:

• The .NET Developer plays a vital role in the development and maintenance of high-quality software solutions. This position involves collaborating with cross-functional teams to design, implement, and enhance software applications, while providing technical leadership and expertise throughout the software development lifecycle.
• The .NET Developer is responsible for delivering efficient, scalable, and reliable software solutions that meet the needs of the organization and its stakeholders.

Key Job Outputs:

• Development: Design, code, test, and debug software applications in accordance with established coding standards and best practices.
• Technical Leadership: Provide guidance and mentorship to junior engineers, assisting in their skill development and promoting best practices within the team.
• Software Architecture: Contribute to the design and architecture of software systems, ensuring scalability, maintainability, and extensibility.
• Documentation: Create and maintain technical documentation, including specifications, system designs, and user manuals, to facilitate efficient development and maintenance processes.
• Collaboration: Collaborate with cross-functional teams, including product managers, designers, and quality assurance, to understand requirements and translate them into technical solutions.
• Problem Solving: Identify and resolve complex technical issues, debugging and troubleshooting software defects, and implementing effective solutions.
• Quality Assurance: Conduct thorough code reviews to ensure code quality, adherence to coding standards, and implementation of best practices.
• Continuous Improvement: Stay updated with industry trends and emerging technologies, recommending process improvements and implementing innovative solutions to enhance software development practices.

Key Responsibilities:

• Develop high-quality software solutions, including coding, testing, debugging, and maintenance activities.
• Lead and guide the software development team, providing technical expertise, mentoring, and code reviews.
• Collaborate with stakeholders to gather and analyse requirements, translating them into technical specifications and designs.
• Design and implement software architecture, ensuring scalability, performance, and maintainability.
• Identify and resolve technical issues, debugging and troubleshooting software defects, and implementing effective solutions.
• Conduct thorough code reviews to ensure code quality, adherence to coding standards, and implementation of best practices.
• Create and maintain technical documentation, including specifications, system designs, and user manuals.
• Stay updated with industry trends, emerging technologies, and best practices in software development.

Key Requirements:

• Bachelor's or Master’s degree in Computer Science, Software Engineering, or a related field.
• Proven experience as a .NET Developer, with a focus on designing and developing complex software applications.
• Strong proficiency in programming languages such as C#, C++, F#, VB.NET, or similar languages.
• Solid understanding of software development methodologies, principles, and best practices.
• Experience with software development tools and frameworks, including version control systems, IDEs, and testing frameworks.
• Strong problem-solving skills and the ability to debug and troubleshoot complex technical issues.
• Excellent communication and collaboration skills, with the ability to work effectively in a team environment.
• Demonstrated leadership abilities, with experience mentoring and guiding junior engineers.

Competencies:

• Technical Expertise: Possesses a deep understanding of software engineering principles, algorithms, and data structures, with the ability to apply them effectively in software development.
• Analytical Thinking: Demonstrates strong analytical and problem-solving skills, with the ability to dissect complex problems and propose innovative solutions.
• Attention to Detail: Pays close attention to detail, ensuring accuracy and precision in software development tasks and documentation.
• Collaboration: Works collaboratively with cross-functional teams, effectively communicating and sharing ideas to achieve common goals.
• Adaptability: Adapts to changing requirements, technologies, and project demands, quickly learning new tools and technologies as needed.
• Leadership: Exhibits leadership qualities, guiding and mentoring junior engineers, and promoting a positive and productive

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About the Job

Overall Purpose of the Job: 

• Support to the CFO - Finance in providing finance support to the Operations and Functional Heads. The role holder is expected to become an invaluable partner to the Functional Heads (as assigned) and will be their contact for all matters concerning project implementation and analysis; continuously seeking opportunities for improvements to increase the efficiency and effectiveness of the operations.

Minimum Qualifications and Experience:

• BCom Degree in Accounting
• CA(SA)
• 5-8 years’ experience as a Senior Finance Manager
• Experience in involvement of system planning and implementation and evidence of effective staff management
• Knowledge of SAP is an added benefit together with a high business acumen. Must have operational experience combined with financial experience
• Ability to form close working relationships with senior non-finance members of staff - communicate effectively, gaining their trust and influencing them where necessary.
• Strong business planning, budgeting, forecasting and financial modelling skills.
• Significant exposure to budget planning and cost / variance reporting.
• Ability to quickly analyse and manipulate large quantities of financial data, drawing out key matters of significance.
• Demonstrable evidence of leading successful cost reduction and efficiency projects.
• Experience in managing a debt collection department
• Excellent communications and presentation skills (including power point).
• Demonstrable experience of generating ideas and formulating strategies.
• In depth and practical knowledge of providing cost analysis, business case reviews and investment analysis.
• Strong PC and MS Office Suite skills – especially Excel.
• Trained and with high exposure to the SAP Finance and Management Accounting modules
• Attention to detail and methodical approach
• Speed and Accuracy
• Ability to work under pressure in a deadline driven environment
• Ability to work with little supervision
• Must be a team player with a pleasant disposition

Main Duties:

• Responsible for efficient billing and collections.
• Responsible for WIP analysis linked to project controlling.
• Ensuring accurate reporting data is managed and utilized to support the business
• Management of staff to ensure goals are met. 20 to 30 staff members
• Managing external software provider relationships and ensuring effective and efficient deployment of software into core business
• Development of standardized group reporting and deployment into the finance function
• Effective management of the national debit order collections process
• Review of the warehouse processes and implementation of a national warehouse management tool
• Review of national price increase processes and alignment of the business to standard reporting and management
• Review of business processes to implement and ensure standardization across the business
• Initiate hedging instructions for foreign transactions Inventory purchases

Behavioral Competencies:

• Problem Solving and analytical skills
• People development capability
• Business acumen, strategic agility, financial acumen, Sales and Marketing awareness