Job Vacancies at Discovery Limited

Key Purpose of the role

• Increase the sales of the product range through building relationships, superior client service and technical knowledge
• Areas of responsibility may include but not limited to
• Increase the sales of the product range through building relationships, superior client service and technical knowledge.
• Developing and maintaining broker relationships.
• Review new business pipeline, follow-up and tracking.
• Issuing of quotations.
• Technical training of and ongoing product support to financial advisor.
• Dealing with queries and providing information on a range of sales and service issues.
• Liasing with internal departments on processing issues.
• Building relationships with internal departments to ensure superior service is offering to clients.
• Keeping up-to-date with competitor product and service offering and industry developments..
• Participating in proactive sales and marketing initiatives

Key Responsibilities

• Developing and maintaining broker relationships
• Review new business pipeline, follow-up and tracking
• Issuing of quotations
• Technical training of and ongoing product support to financial advisors
• Dealing with queries and providing information on a range of sales and service issues
• Liasing with internal departments to ensure superior service is offered to clients
• Keeping up-to-date with competitor product and service offering and industry developments
• Participating in proactive sales and marketing initiatives

Personal Attributes and skills

• Own insured transport, cellphone and drivers license
• Willingness to undertake business travel across South Africa
• Assertiveness
• Self-confidence
• Honest and ethical
• Resilience
• Perseverance
• Able to manage stressful situations
• Results driven
• Ability to work independently without supervision
• Self-Disciplined
• Able to influence and negotiate
• Persuasive
• Able to manage stress and stressful situations
• Results driven
• Ability to work independently without supervision
• Self-Discipline
• Able to influence and negotiate
• Persuasive
• Build strong relationships
• Use own initiative
• Decisiveness

Qualifications and Experience

• NQF5 in Wealth Management of Financial Planning
• RE5

Beneficial:

• Business degree
• Sound medical aid knowledge
• Knowledge of underwriting process
• Broker consulting experience in the financial services industry
• An understanding of financial planning
• Knowledge of MS Office Suite

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Job Purpose

• The Business Engineer supports the Bank in the analysis, design and optimisation of critical business processes, from design through to post-implementation support. He/she works closely with business owners and subject matter experts, as well as Technology & Architecture, Project Management and Change Management to optimise client and staff experience and ensure integrated and sustainable process solutions.

Areas of responsibility may include but not limited to

• Designs processes that are innovative, efficient and which leverage the digital revolution to create end-to-end digital processes across various areas.
• Conducts detailed data analysis, design and modelling of the critical support processes.
• Uses best practice research to drive business and solution designs.
• Collaborates and communicates effectively with the rest of the team and key business stakeholders.
• Facilitates and participates in design driven workshops / meetings.
• Documents processes and other design artefacts which include role mapping and functional mapping.
• Extracts business requirements and functional specifications as input into systems development.
• Deeply understands integration areas and is able to adapt them to design work.
• Conducts ongoing assessments of the operational business processes efficiency and drives continuous improvement and process maturity.
• Aligns with the SDLC Project methodology and supports driving delivery outcomes.
• Proactively engages with all stakeholders in meetings and workshops.
• Ensures alignment of multiple stakeholders across different areas to agree outcomes – acts as a bridge between business and technical.
• Acts as a change agent during pilot and implementation of newly designed processes and heightens awareness of process.
• Is able to effectively articulate design work into training and content for business consumption.
• Participates in capacity building and skills transfer.
• Proactively analyses processes and solutions to identify areas for improvement and drives these initiatives alongside other work.

Technical Skills

• Business analysis
• Process design
• Business design
• Business solutioning

Education and Experience

• Honours or post graduate qualification related to business analysis, process design, engineering.
• 3-5 years’ experience in business analysis, process design or comparable consulting experience.
• Retail banking experience with specific exposure and demonstrated ability in payments OR credit and collections OR rewards and behavioural programmes OR client servicing front line operations.
• Experience in working on IT implementation projects or working in blended delivery teams (e.g. Agile).
• Relevant additional qualifications in the industry.
• Understanding of systems supporting banking processes
• Ability to do detailed data analysis
• Experience and demonstrated ability to use Atlassian suite – Jira, Confluence
• Understanding of banking risk management

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Job Purpose

• The Product Development Manager is required to drive product development, implementation and maintenance of key product portfolios within Discovery Bank. Ultimately the Product Development Manager is responsible for determining and driving the product strategy, and as a result requires a diverse skillset ranging from strategy formulation, deep analytical and banking product knowledge and strong inter-personal skills to formulate a vision and drive deliverables across multiple areas in the business. 

Areas of responsibility may include but are not limited to

• Defining the product roadmap:
• Ensure that the product range is fit for purpose and aligns to the strategic objectives of the Bank.
• Researching new areas and opportunities for product development.
• Prioritise areas for new product development through the Product Steercom.

Developing new products and features:

• Define new product initiatives or changes to existing products.
• Assess the viability and feasibility of any changes: 
• Conduct market/competitor/client focused research to understand potential opportunities and establish feasibility of products.
• Build up a business case to support any changes.
• Work with technical teams to determine feasibility of implementation.
• Drive new initiatives through the Product Development Steering Committee.

Driving implementation of new initiatives:

• Clearly specify products that are clear and concise which enable the systems team to implement, business analysts to design appropriate support processes, training material to be developed and the design of marketing assets.
• Manage the full product life cycle, from specification to testing of functionality prior to new developments going live. 
• Monitor actual project progress and resolve issues speedily to support delivery.

Product ownership:

• Monitor take-up, impact and financial performance of the product against the agreed targets.
• Ensure the product functions as intended and address any gaps or defects identified.
• Manage and prioritise a “backlog” of product changes to deliver on overall targets and objectives.
• Manage external partner relationships.
• Provide specialist support to the Servicing and Operations teams dealing with complex cases.

Education and Experience

• A minimum of 5 years’ retail banking experience in a Product Development / Product Manager role required.
• Demonstrated ability to deliver on complex projects in a retail banking and / or payment space preferred.
• Extensive experience in working with systems delivery teams in a digital first organisation preferred
• Undergraduate degree/diploma required.
• Honours degree or higher in Mathematics, Engineering, IT, Finance or Bus Science advantageous

Technical skills or Knowledge

• Strong technical product knowledge in retail banking and payments.
• Advanced MS Office, Excel, PowerPoint.
• Strong communication skills.
• PLSQL or similar data analysis experience advantageous.

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Job Purpose

• With the significant increase in the importance of digital advertising, Discovery will be splitting the digital advertising portfolio into two, one focusing on Discovery Bank and Vitality, and the other on Insurance and Investments. The allocation of portfolio will depend on the successful candidate’s experience and expertise.
• The Head of Digital Advertising will serve as an internal partner to define & deliver on the paid digital advertising strategy to maximise the success of the businesses they support. The incumbent must have deep knowledge of the overall media landscape as well as the latest industry trends and develop an understanding of Discovery’s products & services. The incumbent must also have the technical expertise to manage and implement strategies across the various paid advertising platforms. The incumbent will work closely with traditional media agencies, brand marketing and analytics teams to achieve optimal results. Leading & maintaining strategic direction & follow-through on plans & deliverables is critical to success.

Key Outputs may include but are not limited to:

Planning & Execution

• Accountable for defining the digital advertising strategy to achieve the business objectives and translating it into a digital media plan
• Manage the team responsible for executing the plan
• Measuring the output & accuracy of the plan against a set of clear key performance indicators
• Manage the development & adherence to strategic briefs & product/channel info sheets
• Responsible for researching, understanding, & adopting relevant techniques, platforms & technology
• Prioritise projects & organise daily activities
• Review and maintain the budget

Stakeholder Management

• Leverage and grow relationships with media partners to ensure Discovery gains a competitive advantage
• Build and maintain collaborative relationships with multiple internal stakeholders
• Keep stakeholders up to date with regards to deliverables and performance of KPIs
• Communicate changes effectively and timeously
• Construct and lead presentations and other important communication
• Compile compelling business plans and proposals

Leadership

• Ability to problem solve & lead constructive solutions
• Responsible for leading, coaching, motivating the team
• Maintains a high performing team

Qualifications and Experience:

Experience Required

• A minimum of 7 years in digital media planning and buying
• At least 2-3 years’ experience leading a team
• Highly competent in using the Google Marketing Platform, Google Ads and Facebook Business Manager (or intermediary tool)
• Understanding of Google Analytics and how to use the reporting tool to measure and analyse campaign effectiveness

Minimum

• A relevant tertiary qualification (NQF Level 7 equivalent)

Advantageous

• A masters qualification
• Experience in running campaigns on TikTok, Twitter, LinkedIn and direct buys with media houses
• Experience in running campaigns on the African continent

Personal Attributes and skills:

• Values Driven
• Optimistic
• Learns on the Fly
• Analytical
• Resilient
• Instils Trust
• People Savvy
• Drives Results
• Problem Solver