Job Opportunities at MTN

Mission/ Core purpose of the Job
The CEO Digital Platform will be responsible for designing, implementing and maintaining the long-term growth and commercial strategy for Digital in MTN. At this point in time, the MTN Digital business portfolio is run in a hybrid way with functional oversight by the CEO Digital Platform at Group level and operational execution within each MTN operating company. As part of MTN’s strategy Ambition 25, the company is building the vertical messaging/content/ commerce platform Ayoba which will include access to the future digital services portfolio and evolve into an independent line of business. The CEO Digital Platform will therefore be accountable for a pro-forma P&L across all digital services in the OpCos and for the contribution of Digital to the success of Ayoba.

The CEO Digital Platform is responsible for the growth of digital service products and services and oversees business development opportunities. This entails defining the overall strategy and business plan and effective execution of the plans related to Digital Services, as measured by digital sector market share, and product revenue and product margin. The scope of accountability includes overall service/product development, business casing, execution and product lifecycle supporting roadmap definition, execution and performance management of existing products and services through the digital teams within operating companies.

This role is responsible to oversee and manage the following digital portfolios:

• Gaming
• Video & Music
• VAS & CRBT
• OTT Partnerships
• RMS business development
• Health & Education
• Advertising
• As part of the leadership team, the CEO is also responsible to contribute to the comprehensive MTN overall strategic goals, to achieve profitable growth, and to continuously improve the operations performance.

Key Performance Areas: Core, essential responsibilities / outputs of the position (KPA's)
Strategy Development and Implementation

• Lead the creation of the functional strategy in line with the overarching business goals
• Ensure effective implementation of the strategy by means of providing direction, structure, frameworks, models, plans and roadmaps
• Oversee regular review of the functional strategy and roadmap to ensure its alignment with the changing dynamics of the internal and external ecosystem
• Engage with OpCos and supporting internal stakeholders to develop, formulate a strategy and plan of execution in line with the overarching business goals and strategies as informed by Group / Opco Executives.
• Leverage MTN’s Digital services assets to drive success of the new Ayoba platform
• Ensure effective implementation of the strategy by means of providing direction, support, technical and commercial frameworks, models, roadmaps, partners, and products to the OpCos
• Drive the requirement specification for MTN’s evolving digital technology platforms and ensure delivery via the Group CTIO function and Opco CTIOs
• Identify and assess new opportunities for MTN Group / OPCOs in the Digital space
• Structure and negotiate differentiating partnerships with global and regional digital services leaders and drive roll-out of partnership-based propositions across the MTN Opco footprint

 Staff Leadership and Management

• Build and manage a high performing team by providing leadership, role clarity, training and career development
• Attract, retain and develop a high-performance team of business development, digital channels and services specialist and digital subject matter experts
• Continually develop a culture of strong collaboration and effective team working
• Orchestrate and lead the community of Digital leaders in MTN Opcos, strengthen the local capabilities and drive strategic and executional alignment
• Ensure open communication channels with staff and implement change management interventions where necessary
• Provide definition of roles, responsibilities, individual goals and performance objectives for the team
• Set KPIs and provide regular performance feedback through a well-defined and implemented performance review program
• Develop and implement a training plan in order to build and develop skills within the team
• Encourage knowledge transfer through the implementation of a knowledge transfer plan and drive continuous improvement philosophy through the knowledge transfer plan
• Performance manage resources in accordance with HR policy and legislation where necessary
• Actively participate in leadership team and develop skills of own team
• Promote a ‘MTN centric’ and ‘partnership approach’ to develop strong relationships with other working groups and ensure adherence to Group governance

Operational Delivery

 Functional Leadership:

As the functional leader of the Digital Services vertical, the CEO is accountable to:

• Establish, monitor, and align the direction, strategy and results of the Digital Services Vertical, collectively and as individual work areas
• Lead and drive an integrated global solution development and problem-solving philosophy
• Monitor true-value metrics to measure the impact and benefit of the function. Drive continuous improvement across all sub functions
• Generate visibility for the true-value contributions of the function within Group, Business Leaders and OpCos to drive greater service acceptance and adoption
• Identify and assess M&A and partnership opportunities for MTN in the Digital space
• Drive strategic initiatives as part of the overall MTN leadership

Job Requirements (Education, Experience and Competencies)
Education:

• Minimum of 4 year tertiary degree (Information Technology, Management, Marketing, Bachelors of science, Engineering or related field)
• MBA or Masters (advantageous)

Experience:

• Minimum 12-15 years of significant / relevant experience in Digital Services, Telecommunication, eCommerce, Internet or Media
• Minimum of 6 years of relevant experience in the Telecom Digital Services environment
• Minimum of 4 years of experience in senior executive management role
• Exceptional leadership and management skills; track record of developing a communication strategy, building relationships across teams and key stakeholders to achieve goals
• Significant experiences in driving innovation, change and new business with a multinational
• Relevant Executive management experience with a regional or global organization
• Track record in developing, building and implementing Digital Services in emerging markets
• Experience in ecommerce and electronic payment business is advantageous
• Entrepreneurial spirit, self-driven and ability to motivate a fast-paced team
• Worked across diverse cultures and geographies
• Pan Africa multi-cultural experience is advantageous
• Abreast of global mind-set and best practice
• English speaker. French, Portuguese, Zulu, Swahili, and other African languages a plus

Competencies:

Functional Knowledge:

• Digital Strategy formulation
• Digital Commercial and Value Proposition development
• Business Development
• Partnership and Alliance management
• Value Added Services
• Digital content, media and/or applications
• Digital Services and Channel Development
• Digital Regulations

 Skills

• Business Acumen
• Analytics and Interpretation
• Strategic Thinking
• Organizational Agility
• Digital mind-set
• Dealing with ambiguity and complexity
• Decision Making
• Conflict Management
• Negotiation
• Financial and Numerical
• Project Management
• People Management

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Mission/ Core purpose of the Job
Senior Manager: Finance Operations and Head Office Accounting is primarily responsible to  Implement and maintain financial processes, keeping abreast of latest developments in accounting standards  and integrate into MTN Group accounting policies and procedures. The SM is also responsible to manage and oversee the Finance Operations activities which include Head Office Accounting, Accounts Payable, Accounts Receivables

This role is also responsible to manage cascaded Finance’s overall strategic goals, to achieve profitable growth, and to continuously improve the operation’s performance.
Key Performance Areas: Core, essential responsibilities / outputs of the position (KPA's) (1/2)
Strategy Development and Implementation

Define the end state architecture of the financial operations of the organisation in order to achieve the following outcomes:

• An efficient and effective operating environment which is agile and supports business process and speed of execution
• An environment which has a strong controls and stewardship focus
• An environment which is client centric and maintains highest service standards to internal and external customers
• An environment which ensures accuracy, completeness and validity of financial transactions in order to facilitate sound reporting
• Ensure that policies and procedures are defined for all accounting processes and that they are in line with IFRS
• Ensure the management of the execution of all operational processes in line with the defined policies, taking corrective action as required

Operational Delivery

• Preparation of Monthly reports for head office companies according to standards, procedures and timelines.
• Provide all required support to the Reporting organisation and the Audit Committee.
• Ensure production of all monthly, interim and yearly results for all applicable operating entities
• Manage the compliance with relevant standards and best practices
• Implement and maintain financial processes, keeping abreast of latest developments in IFRS
• Manage the execution of Accounts Payable, Travel & Expenses, Advances, Accounts receivable, Cash Management, General Ledger Accounting, Period End close activities and fixed asset register maintenance
• Quarterly reporting required in terms of loan & financial covenants. Based on Finco Group Treasury requirements
• Overall financial management of Head office companies, on-charging of inter-company charges as well as ensuring the balancing of inter-company accounts and charges. Monitor the payment of inter-company accounts on a monthly basis.
• Manages Interim and Year End audits of head office companies – not responsible for the consolidation of the operations. Responsible for the drafting of annual financial statements of Head Office companies and Trust.
• Ensuring compliance to GAAP and IFRS in monthly reporting.
• Preparation of income tax returns required by South African Revenue Services.
• Responsible for payments to Non-Executive Directors and resultant payments, where applicable.
• Involvement in the budgeting process of Head office companies and their subsidiary companies
• Monthly reviews of internal Head office companies’ departments – actual against budgets
• Follow up of significant variances and reporting to management
• Assist with the preparation of packs (financial information only) for Board meetings, as well as the preparation of minutes, as and when required.
• Assistance in the administration of the head office
• Control of cash flows to Head office companies from operations, and vice-versa
• Verifying and releasing of local and international payments.
• Maintaining the financial records of the Share Trust if appliable
• Ad-hoc projects and tasks
• Governance

Operational, Tactical and Strategic Meetings

• Provide input in strategic meetings when required
• Provide inputs into the risk mitigation and controls
• Provide input into the preparation of proposal on change initiatives, policies and procedures

Job Requirements (Education, Experience and Competencies)
Education:

• Bachelor’s Degree in Accounting
• CA (SA) – Mandatory

Experience:

• 8-10 years’ experience with accounting for head office companies or relevant experience in finance or finance operations related roles in a telecom or financial services environment
• 3-5 years’ experience leading Finance Operations/Head Office Accounting teams for a large multinational company
• Experience in accounting for complex consolidations in a multinational environment.
• Proficient with application of IFRS, taxation, and other requirements
• Experience working in a medium to large organization
• Worked across diverse cultures and geographies
• Pan Africa multi-cultural experience is advantageous

Competencies:

Functional Knowledge:

• Finance Operations (systems, processes and procedures)
• Financial Reporting
• Accounts Payable & Receivables
• Payroll
• Intercompany Billing and Collections
• Creditors and cash book payments
• Intercompany (local and international)
• Tax
• Year-end audit
• GAAP
• IFRS

Skills

• Analytics and Interpretation
• Strategic Thinking
• Organizational Agility
• Digital mind-set
• Dealing with ambiguity and complexity
• Decision Making
• Conflict Management
• Numerical
• Project Management
• People Management

Behavioural Qualities

Adaptable

• Complete candour
• Culturally aware

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Mission/ Core purpose of the Job
The Senior Manager: Tax Strategy Planning & Transfer Pricing is responsible to ensure optimal tax benefits for the Finco Group by applying sound tax management planning and principles within global and national legislative guidelines.

Key Responsibilities of the role include:

• Support the development of Group Corporate Tax Strategy
• Responsible to manage Tax Planning and Effective Tax Rate Management
• Responsible to maintain, cascade and monitor the Group Tax Strategy and Policy in conjunction with Group/Manco Tax and Opco Tax teams
• Accountable for Corporate Tax Planning for HQ entities, related tax resident entities and special registered entities
• Responsible to manage Transfer Pricing for the Group

Key Performance Areas: Core, essential responsibilities / outputs of the position (KPA's) (1/2)
Strategy Development and Implementation

• Lead the creation of the sub-functional strategy in line with the overarching business goals
• Ensure effective implementation of the strategy by means of providing direction, structure, frameworks, models, plans and roadmaps
• Oversee regular review of the functional strategy and roadmap to ensure its alignment with the changing dynamics of the internal and external ecosystem

Operational Delivery

Tax Strategy and Policy

• Support the GM: Tax to formulate, refine and manage Tax Strategy and plan for Group Finco entities, resident entities and other specialized business entities to ensure compliance, prudence and to improve group tax position and rates
• Support effective cascading, articulation and implementation of the tax strategy through business plans, operations and structure for Group Finco entities, resident entity and other specialized business entities
• Manage tax strategies and monitor tax applications for Cash Upstreaming activities.
• Advising on upstreaming tax accounting and managing related remittances
• Identification of opportunities for benefits and savings realizations emanating from cash upstreaming activities
• Execute on policy governance requirements for consensus and approval of Exco, Group Audit Committee & Board of Directors, as required.
• Maintain appropriate governance/oversight and cascade, to ensure alignment of Group Tax strategy and policy with the respective Opcos/Entities
• Develop and periodically refresh the tax strategy and plan
• Support Opcos with localization of in-country tax policies within the guardrails of the Group Finco Tax policy and MTN Group
• Review and provide input for successful implementation of tax strategies, policies and frameworks, in conjunction with specialized Tax CoEs in Manco
• Keep updated with respective tax laws and best practices to periodically advice and recommend revisions to the tax strategy and policy
• Support definition, measurement and evaluation of Group Tax KPIs for the respective Opco/Entity CFOs

Group Finco Tax Budgeting & Forecasting

• Prepare and monitor consolidated Group tax budget and forecasts based on local inputs on tax budgets & forecasts from the Opcos
• Review and provide input to Opco tax budgets and forecasts and in-line with the local taxation regulations, Group taxation policies and other statutory requirements
• Conduct periodic reviews, analyze variations and recommend measures, with respect to Group tax forecasts, budgets an actual
• Compute and monitor Group Management Services (GMS) effective tax rate (ETR). Provide advice and recommend measures to Executive Leaders, as required, to manage desired Group Effective Tax rate
• Monitor local Opco submission of tax computations (current tax computation, deferred tax computation and effective tax rate reconciliation) by the Opcos
• Review income tax assessments performed for the Group entities
• Provide inputs for finance structuring and financial planning with respect to corporate tax payments
• Collaborate with the Group Treasury team to effectively manage cash flows for tax payments
• Provide inputs to effectively manage the cash losses with respect to any tax assessment and recommend appropriate mitigating strategies.

Job Requirements (Education, Experience and Competencies)
Education:

• Bachelor’s degree in Finance and / or equivalent Post graduate degree in Finance and/or equivalent professional qualification (preferred)
• Chartered Accountant (SA), Chartered Institute of Management Accountants or equivalent

Experience:

• 8 – 10 years of relevant experience in finance or senior business management roles
• 3 – 5 years of relevant working managerial experience in tax domain
• Technical Experience in Corporate Taxation, Litigations, Disputes and Negotiations
• Experience in leading change / transformation (Tax)
• Experience in continuous improvement through the implementation of best practices (Tax)
• Worked across diverse cultures and geographies
• Pan Africa multi-cultural experience is advantageous

Competencies:

Functional Knowledge:

• Tax risk management
• Stakeholder management
• Tax Operations, Audit and Compliance
• Tax Strategy, Planning and Forecasting
• Withholding Taxes
• Tax Disputes, Litigations, Controversy and Negotiations
• Tax leading practices and trends
• Project management
• GAAP (Generally Accepted Accounting Principles)
• IFRS (International Financial Reporting Standards)

Skills

• Business Acumen
• Analytics and Interpretation
• Strategic Thinking
• Organizational Agility
• Digital mind-set
• Dealing with ambiguity and complexity
• Decision Making
• Conflict Management
• Negotiation
• Financial and Numerical
• Project Management
• People Management
• Executive Presentation

Behavioural Qualities

• Adaptable
• Complete candour

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Mission/ Core purpose of the Job
The Senior Manager: Financial consolidation and reporting is responsible for activities related to period end, consolidation, and intercompany accounting. The senior manager needs to ensure: standardization of reporting processes, policies, procedures across the Group; timely and accurate preparation of consolidated monthly, quarterly and annual financial results; and implementation and maintenance of appropriate financial reporting systems

The purpose of this job is to act as a subject matter expert for the consolidation, period close reporting and intercompany accounting functions for Group Finco.
Key Performance Areas: Core, essential responsibilities / outputs of the position (KPA's) (1/2)
Operational Delivery

• Review and guide the Group company financial operations.
• Review and verify the Group company accounting activities in compliance with IFRS and local statutory requirements.
• Designs and implements Group wide controls for financial reporting and budgets.
• Deliver service aligned to the Group Finco framework, policies, procedures and templates established for Record to Report (R2R)
• Continuously provide input and improve the reporting framework and timelines established
• Support Opcos in completing their period end activities in line with the frameworks established
• Perform the consolidation of financial results (financial and non-financial information) for monthly, quarterly and annual results as well as forecast, high level budgets and business plans
• Define intercompany transactions and account types to be used to account for intercompany transactions
• Support the development / update of intercompany policies and procedures
• Assist in the preparation, review and distribution of the audit plan, audit instructions
• Assist in managing the external audit process by way of obtaining information in a time bound manner to assist in timely completion of the audit
• Investigate and provide input to audit differences
• Process year-end adjustments approved for processing
• Support the preparation of annual reports, analyst reports and other reports, as applicable
• Prepare internal financial reports for Group Exco, Group Board and Group Audit Committee including monthly, quarterly, and annual results as well as forecast, high level budgets and business plans
• Prepare external financial results reports for analyst community, press advertisements, JSE (if applicable) and statutory purposes in compliance with IFRS, JSE and King III requirements
• Implement and maintain financial consolidation system and processes
• Keeping abreast of latest developments in IFRS and integrate into the Finco Group accounting policies and procedures
• Ensure compliance with IFRS requirements
• Quarterly reporting required in terms of loan & financial covenants, and also as a result of any other legal/regulatory conditions
• Assistance to Group operations on accounting issues and implementation
• Accounting for merger and acquisition activity and other variable transactions
• Assistance with ad hoc projects
• Manage the overall preparation and consolidation of monthly, quarterly and annual financial results

Staff Leadership and Management

• Build and manage a high performing team by providing leadership, role clarity, training and career development
• Continually develop a culture of strong collaboration and effective team working
• Ensure open communication channels with staff and implement change management interventions where necessary
• Provide definition of roles, responsibilities, individual goals, and performance objectives for the team
• Set KPIs and provide regular performance feedback through a well-defined and implemented performance review program
• Develop and implement a training plan to build and develop skills within the team
• Encourage knowledge transfer through the implementation of a knowledge transfer plan and drive continuous improvement philosophy through the knowledge transfer plan
• Performance manage resources in accordance with HR policy and legislation where necessary
• Actively participate in leadership team and develop skills of own team
• Promote a ‘Finco centric’ and ‘partnership approach’ to develop strong relationships with other working groups and ensure adherence to Group governance.

Job Requirements (Education, Experience and Competencies)
Education:

• Minimum of 4 year Bachelor’s degree in Finance /Accounting or equivalent
• CA (SA) – Mandatory
• Post graduate degree in Finance and/or equivalent professional qualification (preferred); or Chartered Financial Analyst (CFA) (advantageous)) or / ACMA (CIMA)
• MBA or Masters (advantageous)

Experience:

• 8 – 10 years of relevant experience in finance or finance operations related roles in a telecom or financial services environment
• 3 – 5 years of experience in leading Group Consolidations function of a large multinational company
• Experience in accounting for complex consolidations in a multinational environment.
• Experience in managing a highly qualified team of technical accountants
• Worked across diverse cultures and geographies
• Pan Africa multi-cultural experience is advantageous

Competencies:

Functional Knowledge:

• Financial Consolidation
• Consolidation systems (Hyperion Financial Management preferred)
• Financial accounting
• Period end & Closing
• GAAP (Generally Accepted Accounting Principles)
• IFRS (International Financial Reporting Standards)
• JSE Listing Requirements
• Corporate Governance – King III

Skills

• Business Acumen
• Analytics and Interpretation
• Strategic Thinking
• Organizational Agility
• Digital mind-set
• Dealing with ambiguity and complexity
• Decision Making
• Conflict Management
• Negotiation
• Financial and Numerical
• Project Management
• People Management
• Executive Presentation

Behavioural Qualities

• Adaptable
• Complete candour

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Mission/ Core purpose of the Job
The Manager Technical Accounting is responsible for activities related to accounting policies, procedures and templates.  The purpose of this job is to act as the subject matter expert for the Technical Accounting areas within the Finance Operations division of Group Finco Finance

The job is expected to provide technical Accounting and Financial leadership to the team to ensure compliance with all applicable Accounting regulations and professional standards.
Key Performance Areas: Core, essential responsibilities / outputs of the position (KPA's) (1/2)
Strategy Development and Implementation

• Provide expert knowledge to support and contribute to the development of the functional Finance Operations strategy in line with the overarching business goals
• Ensure accurate and timely reporting to enable the regular review of the sub-functional strategy, roadmap, and performance to ensure its alignment with the changing dynamics of the internal and external ecosystem

Operational Delivery

• Assume the technical accounting managerial role of the Finco Group on all IFRS, IAS and local statutory accounting matters.
• Ensure that the Group maintains compliance with all new and existing accounting and reporting guidelines of its financial results in accordance with IFRS, IAS and statutory guidelines (where appropriate).
• Ensure that all External Group Financial reporting is in compliance with the applicable rules and requirements (South Africa and/or Netherlands)
• Ensure all changes to existing guidelines are proactively addressed, brought to the attention of Group Exco and the Group Audit Committee.
• Actively participate in forums at which new accounting developments are in discussion or under consideration and assess impact on the Groups reporting and financial standards, accounting policies and financial results.
• Provide the Finco Group Audit Committee with technical updates and new accounting developments arising from IFRS, IAS or other legislative compliance governing the Group’s reporting.
• Provide guidance to the Group Audit Committee on the impact of changes to Group reporting through comprehensive analysis.
• Provide guidance to Opcos on statutory accounting and reporting requirements with respect to the preparation of financial statements
• Provide active support and guidance on all M&A projects with technical opinions on transaction structures, shareholder agreements (changes) on the accounting / IFRS / IAS impact of M&A transactions, IPO’s etc and proactively analyse impact to Group financials and external reporting
• Assess the current ERP Environment at Group and Opcos for compliance with IFRS, local statutory, tax Group Accounting Policy compliance.
• Design solutions to implement a common standard at all opcos based on industry research, best practices, and Group Requirements.
• Prepare formal papers for the board and other stakeholders on technical accounting matters relevant to the group and or Opco
• Manage and assist with the implementation of resulting changes to the Group accounting policies

Governance

Operational, Tactical and Strategic Meetings

• Provide input in strategic meetings when required
• Provide inputs into the risk mitigation and controls
• Provide input into the preparation of proposal on change initiatives, policies and procedures

Escalations

• Escalate issues that will result in severe time, scope, productivity, and cost or resource impact
• Provide solutions to escalations that have multiple processes / functions impact on critical path of service delivery

Function Tactical

• Provide input into all projects initiated
• Provide input into establishing objectives, targets and budgets for the function as applicable
• Identify and document key risks, issues and dependencies and set mitigation actions
• Prepare documentation required for sign-off / making decisions regarding tactical changes

Job Requirements (Education, Experience and Competencies)
Education:

• Minimum of 4-year Bachelor’s degree in Finance /Accounting or equivalent
• CA (SA) – Mandatory
• Post graduate degree in Finance and/or equivalent professional qualification (preferred)
• MBA or Masters (advantageous)

Experience:

• 4-5 years’ experience in leading Group Consolidations / Technical accounting function of a large multinational company
• 2-3 years’ experience within a telecommunication/Financial Services/ Fintech company environment especially in Technical Accounting function
• Experience in managing a highly qualified team of technical accountants
• Experience working in a medium to large organization
• Worked across diverse cultures and geographies
• Pan Africa multi-cultural experience is advantageous

Competencies:

Functional Knowledge:

• Technical Accounting
• GAAP (Generally Accepted Accounting Principles)
• IFRS (International Financial Reporting Standards)
• ERP (Oracle preferred) Management accounting
• Financial & Statutory compliance & reporting

Skills

• Analytics and Interpretation
• Strategic Thinking
• Organizational Agility
• Digital mind-set
• Dealing with ambiguity and complexity
• Decision Making
• Conflict Management
• Numerical
• Project Management
• People Management
• Executive Presentation

Behavioural Qualities

• Analytical
• Organised and methodical
• Operationally astute
• Proactive
• Detail-oriented
• Driven
• Results-oriented
• Team player

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Mission/ Core purpose of the Job
The Senior Manager, Human Resources Service Delivery, is part of the HR Service Delivery function at the SSH. The role would lead and oversee the Human Resources function at the SSH and support the activities for MTN Operating Companies (OpCos) and SSH.
The Senior Manager, Human Resources Service Delivery reports to the General Manager, HR Service Delivery and is supported by human resources process Managers. In addition to the oversight of human resources teams, the purpose of this role is also to ensure standardisation and process improvement across all OpCos; and to partner with HR Centre of Excellence (CoE), OpCos and SSH, as applicable to ensure effective and efficient operations via Oracle and non-process workflows as appropriate.
Key Performance Areas: Core, essential responsibilities / outputs of the position (KPA's)

• Strategy Development and Implementation
• Lead creation of sub-divisional strategy in line with overarching divisional goals
• Ensure effective implementation of sub-divisional strategy by means of providing direction, structure, business plans and support
• Lead the design and implementation of Sage 300 People and enhancements required to support Payroll. Include Oracle Cloud Fusion and Oracle Cloud Overtime and Labour

Staff Leadership and Management

• Source, induct and manage talent in accordance with legislative guidelines
• Ensure open communication channels with staff and implement change management interventions where necessary
• Provide definition of roles, responsibilities, individual goals and performance objectives for the team
• Set key performance indicators and provide regular performance feedback through a well-defined and implemented performance review program
• Develop and implement a training plan to build and develop skills within the team
• Performance manage resources in accordance with HR policy and legislation where necessary
• Actively participate in the leadership team and develop skills of own team
• Promote an ‘MTN centric’ and ‘partnership approach to develop strong relationships with other working groups and ensure adherence to Group governance

Governance

• Adhoc and Operational Meetings
• Participate and provide inputs in operational meetings
• Set up and manage ad-hoc meetings
• Ensure coordination, communication and control between function and process owners

Escalations

• Manage and resolve escalations that have an impact on the critical path of service delivery
• Escalate issues that will result in significant time, scope, employee/client or cost impact if not resolved
• Manage and provide solutions to issues that require formal resolution

Payroll design and implementation

• Set up and manage project status
• Lead the design and implementation of Sage 300 people
• Lead the design and implementation of Oracle Cloud Fusion on enhancements required to support Payroll
• Lead the design and implementation of Oracle Cloud Fusion on enhancements required to support Payroll
• Lead the design and implementation of Oracle Cloud HCM OTL to support Payroll

SSH Operational

• Set up and manage project status meetings
• Review and identify key risks, issues and dependencies and set mitigation actions
• Manage budgets
• Sign-off/ make decisions regarding operational changes.

Performance

• Review performance against agreed key performance indicators and compliance to service level agreements
• Create and monitor plan for continuous improvement
• Review performance of SSH teams

Reporting

• Report on a monthly basis to the General Manager, HR Service Delivery relating to progress made within the sub-division and in accordance with the measurement metrics set by the organisation
• Oversee the preparation of reports (monthly and yearly) covering the preparation and review of all reconciliations, reports and analyses

Job Requirements (Education, Experience and Competencies)
Education:

• Bachelor’s degree in Human Resources/Social Sciences
• Postgraduate degree in Human Resources and/Social Sciences or equivalent professional qualification

Experience:

• 10-15 years of relevant working experience in global, multiple operations across different markets
• 3-5 years in a managerial role
• Oracle and/or SCM Sage experience preferred
• Design and implementation of integrated Payroll required

Training:

• Working knowledge of Payroll System (Sage 300 People)
• Working knowledge of MS Office (Word, Excel, and Outlook)

Other

• Working knowledge Enterprise Resource Planning (ERP) System (Oracle preferred)
• Advanced Excel skills and knowledge of fast formulas
• MS Office (Excel, Word, PowerPoint)
• Experience in a Shared Service Centers / Business Process Outsourcing environment
• Global human resources operations experience
• Understanding of data analytics

 
Competencies

Knowledge:

• Knowledge of Best Practice mythology with regard to running multiple international operations.
• Understanding of Labour Legislation across multiple different markets
• Information processing
• Ambiguity within the workplace
• Complexity within the workplace
• Conflict management
• Influencing others
• Information processing
• Intercompany
• Problem-solving
• Risk management
• Telecommunications industry

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Mission/ Core purpose of the Job
The General Manager: FP&A and Business Partnering is responsible to provide insightful financial and operational input to business initiatives, challenge key forecasting assumptions, and deliver expert financial analysis of key risks and sensitivities to FinTech business teams.

Furthermore, the General Manager will create strategic capacity with regards to strategic financial planning and modelling, reporting, and pricing. The GM will be responsible for and lead forecasting &  business planning for Fintech Group & MTN Opco’s. Further, act as strategic financial business partner to assist business on making financial business decisions that is aligned to both Finance and FinTech business strategy.

From an operational point of view the GM is responsible for Group & Opcos Fintech Performance measurement & KPI’s, Fintech business performance reporting and management, Strategic data analysis, new report design & Fintech project funding. The GM is also responsible for Fintech Business cases & modelling for new initiatives and projects & supporting the internal approval process for the new projects and initiatives

As part of the leadership team, the General Manager is responsible to contribute to Finance’s overall strategic goals, to achieve profitable growth, and to continuously improve the operational performance
Key Performance Areas: Core, essential responsibilities / outputs of the position (KPA's) (1/3)
Strategy Development and Implementation

• Lead the creation of the functional strategy in line with the overarching business goals
• Ensure effective implementation of the strategy by means of providing direction, structure, frameworks, models, plans and roadmaps
• Oversee regular review of the functional strategy and roadmap to ensure its alignment with the changing dynamics of the internal and external ecosystem
• Develop and manage the execution of the organisational Strategic and Operational business planning and forecasting aligned to Finance and Finco mission and vision.
• Design and Co-ordinate the cascading of the business plan targets and KPI’s to the relevant business units
• Consider the future reality and align planning against the strategic intent of the company
• Develop financial plan for short-term strategic view and ensure organisational alignment to company plan
• Develop re-forecast on a periodic basis through the year and align to current performance and economic and commercial impacts

Operational Delivery
Functional Leadership:

• As the functional leader of the business partnering Finance vertical, the General Manager is accountable to:
• Establish, monitor and align the direction, strategy and results of the function
• Lead and drive an integrated solution development and problem-solving philosophy within the function
• Monitor true-value metrics to measure the impact and benefit of the function. Drive continuous improvement across the function

Delivery Leadership:
As the delivery leader of the business partnering Finance vertical, the General Manager is accountable for the following work area outcomes:

• Contribute to development and implementation of FinTech strategy
• Act as chief advisor and strategist providing needed support to the FinTech function with respect to the identification of financial risk and long term financial effect of business decisions (through Financial Scenario Analysis)
• Support Opco’s through modelling and business case process for new projects and initiatives
• FinTech business performance reporting and management, including the interpretation and making recommendations to FinTech management, Group Exco & Group Board
• Drive the yearly business planning process to ensure that there is strategic alignment
• Oversee development of new performance management reports which supports management decision making
• Regularly review and modify financial scenarios / outcomes and create models for financial planning & analysis across the FinTech Team, including strategic data analysis
• Ensure coordination with Group Finance in finalising corporate performance indicators and budgets
• Oversee and manage board submissions as part of Board Packs
• Support and coach MTN Opco’s throughout the monthly, annual reporting cycle & BP cycle by ensuring that the requirements of the Group and needs and requirements of business units are reconciled
• Oversee Group Fintech business plan on a monthly and quarterly basis to account for changes and actual performance to plan
• Evaluate potential impacts of new business opportunities on Business Plan and support the development of correspondent business cases for Exco approval
• Contribute to the implementation of cost containment strategies in line with business strategy

Job Requirements (Education, Experience and Competencies)
Education:

• Minimum of 4-year tertiary degree (Bachelor’s Degree in a Finance, Commerce, Accounting
• CA (SA) / ACMA (CIMA)
• Master’s Degree in a Finance, Commerce, Accounting, or related field (preferred)
• Postgraduate qualification/MBA/ Certification in Financial business management (Advantageous)

Experience:

• Minimum of 10-12 years post qualification experience plus at least 4 years in telecommunications/ Fintech / Mobile Financial Services experience
• Senior management track record of 5 years or more; with at least 3 years in relevant sector/ industry as per relevant role
• Experience working in a global/multinational enterprise (understanding emerging markets advantageous)
• Worked across diverse cultures and geographies
• Prior experience Financial Services preferred
• Attitude of Innovation, inventiveness and thought leadership
• Abreast of global mind-set and best practice
• Willing and flexible to travel within Africa and Middle East
• English speaker. French, Portuguese, Zulu, Swahili, and other African languages a plus

Competencies:

Functional Knowledge:

• Financial Planning and Forecasting
• Finance Business Partnering
• Financial Modelling, Analytics and Reporting
• Corporate Performance Management
• Financial Analysis
• Budgeting
• Decision support
• ROI analysis
• Financial reporting

Skills

• Business Acumen
• Analytics and Interpretation
• Strategic Thinking
• Organizational Agility
• Digital mind-set
• Dealing with ambiguity and complexity
• Decision Making
• Conflict Management
• Negotiation
• Financial and Numerical
• Project Management
• People Management
• Executive Presentation

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Mission/ Core purpose of the Job
The Senior Manager, Human Resources Service Delivery, is part of the HR Service Delivery function at the SSH. The role would lead and oversee the Human Resources function at the SSH and support the activities for MTN Operating Companies (OpCos) and SSH.
The Senior Manager, Human Resources Service Delivery reports to the General Manager, HR Service Delivery and is supported by human resources process Managers. In addition to the oversight of human resources teams, the purpose of this role is also to ensure standardisation and process improvement across all OpCos; and to partner with HR Centre of Excellence (CoE), OpCos and SSH, as applicable to ensure effective and efficient operations via Oracle and non-process workflows as appropriate.
Key Performance Areas: Core, essential responsibilities / outputs of the position (KPA's)

• Strategy Development and Implementation
• Lead creation of sub-divisional strategy in line with overarching divisional goals
• Ensure effective implementation of sub-divisional strategy by means of providing direction, structure, business plans and support
• Lead the design and implementation of Sage 300 People and enhancements required to support Payroll. Include Oracle Cloud Fusion and Oracle Cloud Overtime and Labour

Staff Leadership and Management

• Source, induct and manage talent in accordance with legislative guidelines
• Ensure open communication channels with staff and implement change management interventions where necessary
• Provide definition of roles, responsibilities, individual goals and performance objectives for the team
• Set key performance indicators and provide regular performance feedback through a well-defined and implemented performance review program
• Develop and implement a training plan to build and develop skills within the team
• Performance manage resources in accordance with HR policy and legislation where necessary
• Actively participate in the leadership team and develop skills of own team
• Promote an ‘MTN centric’ and ‘partnership approach to develop strong relationships with other working groups and ensure adherence to Group governance

Governance

• Adhoc and Operational Meetings
• Participate and provide inputs in operational meetings
• Set up and manage ad-hoc meetings
• Ensure coordination, communication and control between function and process owners

Escalations

• Manage and resolve escalations that have an impact on the critical path of service delivery
• Escalate issues that will result in significant time, scope, employee/client or cost impact if not resolved
• Manage and provide solutions to issues that require formal resolution

Payroll design and implementation

• Set up and manage project status
• Lead the design and implementation of Sage 300 people
• Lead the design and implementation of Oracle Cloud Fusion on enhancements required to support Payroll
• Lead the design and implementation of Oracle Cloud Fusion on enhancements required to support Payroll
• Lead the design and implementation of Oracle Cloud HCM OTL to support Payroll

SSH Operational

• Set up and manage project status meetings
• Review and identify key risks, issues and dependencies and set mitigation actions
• Manage budgets
• Sign-off/ make decisions regarding operational changes.

Performance

• Review performance against agreed key performance indicators and compliance to service level agreements
• Create and monitor plan for continuous improvement
• Review performance of SSH teams

Reporting

• Report on a monthly basis to the General Manager, HR Service Delivery relating to progress made within the sub-division and in accordance with the measurement metrics set by the organisation
• Oversee the preparation of reports (monthly and yearly) covering the preparation and review of all reconciliations, reports and analyses

Job Requirements (Education, Experience and Competencies)
Education:

• Bachelor’s degree in Human Resources/Social Sciences
• Postgraduate degree in Human Resources and/Social Sciences or equivalent professional qualification

Experience:

• 10-15 years of relevant working experience in global, multiple operations across different markets
• 3-5 years in a managerial role
• Oracle and/or SCM Sage experience preferred
• Design and implementation of integrated Payroll required

Training:

• Working knowledge of Payroll System (Sage 300 People)
• Working knowledge of MS Office (Word, Excel, and Outlook)

Other

• Working knowledge Enterprise Resource Planning (ERP) System (Oracle preferred)
• Advanced Excel skills and knowledge of fast formulas
• MS Office (Excel, Word, PowerPoint)
• Experience in a Shared Service Centers / Business Process Outsourcing environment
• Global human resources operations experience
• Understanding of data analytics

Competencies

Knowledge:

• Knowledge of Best Practice mythology with regard to running multiple international operations.
• Understanding of Labour Legislation across multiple different markets
• Information processing
• Ambiguity within the workplace
• Complexity within the workplace
• Conflict management
• Influencing others
• Information processing
• Intercompany
• Problem-solving
• Risk management
• Telecommunications industry

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Mission/ Core purpose of the Job
The position will provide technical support for operation and maintenance of MTN GlobalConnect voice network. The Senior Voice Engineer will drive continuous process improvement plans and analysis. The role will identify performance measures to increase network efficiencies and maintain the service level agreed with various customers.
Key Performance Areas: Core, essential responsibilities / outputs of the position (KPA's)
The Senior Voice Engineer will be accountable to achieve the following objectives: 

• Operation and maintenance of the Voice Network infrastructure (SBC, MSC and Application Servers, SIP server, etc.…).  
• Coordinate the configuration activities of onboarding customers 
• Coordinate the service testing before migration and GO live 
• Coordinate the pre-migration and the CDR reconciliation  
• Coordinate the troubleshooting by engaging all parties (Dot Net, Yelloconnect, Roaming hub); 
• Manage and ensure Voice service quality and customer satisfaction.  
• Analyze performance measurement & statistics to improve network efficiencies and identify potential issues.  
• Update and optimize the voice service processes and procedure in place.  
• Support technical discussion with opco’s and interconnect partners 
• Leading all operational aspects of managed services by ensuring stable, robust and scalable operational processes to support delivery models  
• Ensure and monitor those processes are in place to pro-actively protect consistent service quality to meet contract expectations through acceptable controls and service procedures in line with agreed upon process and standards 
• Define SLAs and customer-specific reporting of this service, both internal (OpCos) and external end customers 
• Creating and implementing standardized processes within the business unit and improving on existing methodologies, including departmental structures and organizational improvements 
• Manage and resolve high severity issues, complex problems, and outages in a timely manner using knowledge with assistance from vendors and in-house resources as needed 
• Support in the review and management of the customer service requests to ensure all they are correctly prioritized, scheduled and moved through the system as desired 

 Role Deliverables 

• Drive growth and maintain the quality of the services 
• Provide service assurance according to SLA agreed with partners  
• Tracking and monitoring of end-to-end service delivery and assurance across wholesale and fixed infrastructure service 

Job Requirements (Education, Experience and Competencies)
Education: 

• BA or BS degree (preferably in Engineering or Computer Science) (essential) 
• Master’s degree in Engineering or Computer science (desired) 

Experience: 

• Minimum five (5) years of relevant in-depth technical knowledge in areas related to platform specific systems and/or voice network operations. 

Competencies: 

• Knowledge of IMS, VoIP, Carrier-Peering, Internet Protocol, Voice over IP including SIP, RTP, codecs, architectures/platforms – Session Border Controllers, application servers, proxies, redirect servers, ENUM, back-to-back user agents, VoIP gateways 
• Experience with VoIP NNI and UNI, Tier-1 VoIP Interconnections,  
• Delivery of Formal Technical Documentation and requirements documents,  
• Knowledge of SIP & TDM interconnects technology and experience working across carriers/service providers.  
• Experience in SIP Headers and call handling, Trace back (protocol and tools), STIR/SHAKEN/PKI, VoIP, VoLTE/IMS, and TDM Call Flow Processing, Call Detail Reporting. 
• Have good understanding of call flows, routing, and porting. 
• Expertise in Network diagnostic tools and troubleshooting of WIRESHARK and protocol traces, fluent in SIP and negotiated SDP and Media packets. 
• Knowledge of primary vendors – Huawei, Ericsson, Oracle, Cisco/BroadSoft, Nokia etc.…

 
Other: 

• Regional and international travel 
• Able to motivate and inspire team members across multiple MTN footprints 

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Mission/ Core purpose of the Job
The Signaling Principal Engineer will form a part of a highly skilled group of technical experts who are responsible of technical management of the MTN Global infrastructure especially the Signaling setup.  He will organize, coordinate, and supervise Signaling peering, service configuration and customer support for Signaling related service like roaming, SMS etc… in line with the overall business objectives of the company. 
Key Performance Areas: Core, essential responsibilities / outputs of the position (KPA's)
Key Tasks:  

• Configuration of Signaling peering (Diameter, SS7) and security (Signaling Firewall) with MTN Opcos and SCCP carriers and interaction with the Roaming Hub.  
• Support the Signaling configuration in relation with International Roaming (Technical Coordination). 
• Support all signaling migration from the OpCos to MTN GlobalConnect  
• Support all GTP migration and IPX GRX of MTN operations. 
• Support  the implementation and support of the centralized PCRF. 
• Ensure service availability by keeping the roaming and Signaling database updated and consistent to avoid service disturbance. 
• Prevent and address any potential revenue leakage identified on Roaming & Interconnect areas. 
• Develop Policies, Processes & Procedures: Analyse the existing procedures and propose new ones to enhance quality and productivity. Develop and maintain effective processes to ensure effective interface with Customer Care, Marketing, Sales and Finance Departments.  
• Produce the periodical reports of the Department on schedule. 
• Ensure departmental and special project implementation with stakeholders in timely manner (e.g. planned expansions, upgrades, migrations, swaps, new services). 
• Ensure Signaling, Roaming performance and Quality monitoring as per MTN Group standard (General service KPIs, Capacity monitoring KPIs, operational KPIs). 
• Ensure customer satisfaction through effective support (requests, complaints, incidents, problems, change management) and resolve all escalated operational issues in a timely manner. 
• Ensure service availability by keeping the roaming and signalling database updated and consistent to avoid service disturbance. 
• Prevent and address any potential revenue leakage identified on Roaming & Interconnect areas. 

 Supervisory / Leadership / Managerial Tasks:  Guide participation in multi-cultural team with seconded or part-time resources from various Opcos 

• Operate across multiple cultures, languages time zones and stages of development within MTN regions. 
• Communicates actively throughout Group Opco and central structures, as well as 3rd party project structures 
• Input in optimising budget and control of both capital and operational expenditure on terrestrial systems 

The Signalling Manager will be accountable to achieve the following objectives:  

Role Deliverables 

• Ensure the service KPI and KQI are on target  
• Ensure the support service level is meeting the SLA contract or target. 
• Support all troubleshooting for all Signaling and roaming service within the define MTTR.  
• Provide the solution design on business request for new service implementation.  
• Signalling network Optimization and security against illegal and fraudulent traffic.  
• Partner peering and roaming coverage expansion 
• Service delivery   

Role Dependencies  

• Support of wholesale mobility strategy  
• Understand the sales service order form and the customer requirements and translate to a technical implementation. 
• Keep updated records of the signalling routing configuration on the Global MTN infrastructure for better troubleshooting. 

Job Requirements (Education, Experience and Competencies)
Education: 

• Minimum 4 Year bachelor’s degree in equivalent specialization MSc, MBA is a plus. 
• English  

Experience: 

• Minimum five 10 years in GSM with Signaling, roaming and IPX GRX experience 

 Competencies: 

• GSM, GPRS/UMTS/CDMA Core Network System architecture 
• SSS Standard Operation and Maintenance Tasks 
• Signalling protocols 
• Networking and TCP/IP protocol stack basics 
• Data Base administration, programming principles 
• Roaming management principles 
• Knowledge in Traffic analysis 
• Project management (be able to use Microsoft Project) 

Other: 

• Excellent verbal and written communication skills.  
• Excellent interpersonal and customer service skills. 
• Excellent organizational skills and attention to detail. 
• Ability to comprehend, interpret, and apply the appropriate sections of applicable laws, guidelines, regulations, ordinances, and policies. 
• Ability to acquire a thorough understanding of the organization’s hierarchy, jobs, qualifications, compensation practices, and the administrative practices related to those factors. 
• Excellent time management skills with a proven ability to meet deadlines. 
• Strong analytical and problem-solving skills. 
• Proficient with Microsoft Office Suite or related software.