Job Opportunities at Mr Price Group

Job Description

• We’re looking for a software support whiz to add value to our Supply Chain technology team!

Responsibilities

• Ensure the timeous and effective response to first line support queries & problems to resolve issues arising from the use of applications and escalate queries where the issue cannot be resolved.
• Determining the nature of business problems through asking relevant questions
• Follow up with customers to ensure the issue has been resolved
• Analyse trends in incidences reported & resolved to provide insights to developers and IT teams on areas of concern or repeated problems within applications or systems
• Document the process applied and resolution used to resolve incidences to maintain a library of knowledge to be shared with support & IT teams .
• Ensure incidents are resolved as per SLA agreement
• Ensure Access and Master data to all applications are managed accurately .
• Proactively review all environments to ensure the mitigation of risks . 
• Effectively maintain the day to day operations of the departmental Systems which include daily updates and reconciliation, verifying server backups, verifying database backups, server sizes, integration error reports
• Ensuring compliance with best practice and standards
• Build a sustainable working relationship with customers to ensure good customer service .
• Work with both internal and external teams to drive root cause resolution of incidents logged

Qualifications

• IT Diploma or Degree  
• 2+ years’ working experience with:
• SQL 
• Data Analysis 
• Microsoft Excel (experienced to advance level)
   

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Job Description

• We’re looking for a strong, vibrant and self- disciplined Store Manager to lead and manage the daily operations of a store to ensure that the overall objectives, store targets and customer service standards are met and exceeded.

Responsibilities

Stock Management:

• Ensure that stock is accurately received & unpacked to merchandise and replenish the sales floor.
• Monitor and manage stock levels through defined processes (stock counts, stock takes, stock loss action plans etc.) to mitigate risks (stock loss) and ensure adequate stock on hand.
• Oversee the overall maintenance of the stockroom to meet housekeeping standards.
• Authorize write offs, breakages, recalls and returns.

Sales Growth & Profitability:

• Analyze sales & profitability reports in store to collaborate with management on required operational action plans, increase sales performance and monitor store expenditure.
• Review and keep abreast of in-store product performance to provide feedback to support centre and enhance sales.
• Identify and propose new opportunities to increase sales and brand awareness. This may include in-store marketing, competitor shopping, partnering/participating in local events and driving new accounts/memberships per targets (if applicable).

Risk Management:

• Conduct compliance checks through defined processes (e.g. admin checks, store audits, visual audits, COMO (Continuous Monitoring) reports, POS reports, health & safety standards, weekly hanger counts, security etc.) to ensure and enforce overall compliance to policies and proced

Customer Experience Management:

• Ensure and maintain the implementation of customer experience processes (through the execution of business instruction letters, markdowns, repricing, promotions, customer experience plans, visual standards, customer feedback, general housekeeping etc.) to meet customer service standards.

Leadership & Development:

• Lead and drive the team within a store to achieve store KPIs and operational strategy in line with company values.
• Identify & drive training, coaching and development needs with a focus on talent management and succession planning.
• Recruit, administer & manage performance in accordance with company policies and procedures.                                

Qualifications

• Grade: 12 (NQF Level 4) or equivalent
• 3 Years’ experience in a store managerial position.
• Sales & service management.
• Computer literacy.
• Communication skills.
• Retail trade.
• Brand, customer & product understanding.                                              
   

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Job Description

• A Store Manager will lead a team of passionate associates in maximizing store sales/turnover, ensuring the stock loss benchmark is maintained and managing the administration of the store.

Responsibilities

• Promote sales. 
• Manage stock, and control expenses to meet business targets. 
• Achieve and/or exceed the required targets that are set out for the store. 
• Use store resources effectively to maintain the productivity of the store. 
• Encompass a thorough knowledge of stock and management of policies and procedures. 
• Act as the custodian of all company policies and procedures to ensure standards are met. 
• Assume accountability for the management and the training of all staff. 
• Maintaining the company culture by treating staff in a respectful and professional manner. 
• Ensure all interaction with customers results in an above-average customer service level. 
• Monitor the cleanliness and hygiene store and staff accordingly to ensure that it adheres to the relevant laws and company standards. 

Qualifications

• Matric / Grade 12, Mathematics an advantage 
• 2 years’ experience in a Retail Store Management or Assistant Store Manager role preferably in a similar retail  environment. 
• Excellent business English, both verbal and written  
   

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Job Description

• A Store Manager will lead a team of passionate associates in maximizing store sales/turnover, ensuring the stock loss benchmark is maintained and managing the administration of the store.

Responsibilities

• Promote sales. 
• Manage stock, and control expenses to meet business targets. 
• Achieve and/or exceed the required targets that are set out for the store. 
• Use store resources effectively to maintain the productivity of the store. 
• Encompass a thorough knowledge of stock and management of policies and procedures. 
• Act as the custodian of all company policies and procedures to ensure standards are met. 
• Assume accountability for the management and the training of all staff. 
• Maintaining the company culture by treating staff in a respectful and professional manner. 
• Ensure all interaction with customers results in an above-average customer service level. 
• Monitor the cleanliness and hygiene store and staff accordingly to ensure that it adheres to the relevant laws and company standards. 

Qualifications

• Matric / Grade 12, Mathematics an advantage 
• 2 years’ experience in a Retail Store Management or Assistant Store Manager role preferably in a similar retail  environment. 
• Excellent business English, both verbal and written  

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Job Description

• Our IT Store Projects Facilitator ensures that our stores are equipped with the right software and the right hardware at the right time. 
• If a fast-paced combination of admin, tech & project management is your niche, we’d love to chat!

Responsibilities

• Proven experience in IT support, preferably in the retail industry.
• Strong technical troubleshooting skills and the ability to diagnose and resolve hardware, software, and network issues.
• Proficiency in point-of-sale (POS) systems, inventory management software, and retail-specific applications.
• Excellent communication skills, with the ability to explain technical concepts to non-technical stakeholders.
• Strong organizational skills and the ability to manage multiple tasks and priorities.
• Customer-focused mindset and a passion for delivering a high-quality service.
• Detail-oriented mindset with a focus on accuracy and quality of work.
• Must be able to engage with store on-site resources, mall management, and third-party vendors.

Qualifications

• IT Qualification or certification.
• 2 years’ IT experience setting up/working with the following:
• Peripheral devices e.g., card machines and iPad’s
• Point of Sale hardware & software 
• General Networking (Routers, switches) 
• Project management and ability to work within deadlines.
• Preventative Maintenance in the Store network.
• Great communication(telephone etiquette), admin & documentation skills
• Nice to have: Familiarity with mobile devices, digital displays, and customer engagement technologies. Experience in conducting technology training sessions and creating user documentation is a plus. 
• Relevant certifications such as CompTIA A+, CompTIA Network+, or similar certifications are desirable.
   

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Job Description

• An Assistant Manager is accountable for relieving the Store Manager in their absence and assists in maintaining company standards of housekeeping, merchandising, shrinkage control, discipline, and security.

Responsibilities

• Banking of money 
• Relieve store manager 
• Maintain company standards of housekeeping, merchandising, shrinkage control, discipline, and security 
• Ensure compliance of all company procedures 
• Assist store manager in management of staff
• Ensure front end controls are in place 
• Oversee the cash office 
• Minimize stock loss Customer Service 
• Introduce sales initiatives to reach store targets

Qualifications

• Matric / Grade 12 (Mathematics an advantage) or NQF Level 4 
• Previous experience managing people 
• Previous experience managing a department 
• Previous clothing retail experience would be highly advantageous 
• Strong communication skills 
• Strong admin skills 
• Decision maker
• Organizational skills 
• Planning 
• Maintain productivity
• Leadership 
• Enthusiastic
• Ethical and great integrity 
• Honesty 
• Proactive 
• Self-motivated
   

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Job Description

• The key focus of this role will be to provide analytic solutions that generate actionable insight across the business, primarily within the finance and merchandise space. This will range from project implementation and testing, analytical procedures to identify outliers/trends, investigate data discrepancies, searching for efficiencies in current processes, as well as designing and maintaining reports that allow business to make critical decisions.

Responsibilities

• Ensure the timely design and development of Tableau reports and analysis to various stakeholders.
• Designing and modelling data sources to cater for business requirements.
• Ensuring that reports and data sets answer key stakeholder questions and provide insight to allow stakeholders to make informed, data-driven decisions.
• Continuously ensure that all data is consistent, readily available and accurate
• Efficient ongoing analytics across various processes and initiatives.

Qualifications

• Degree in IT or related appropriate field
• Minimum 2 years’ experience, within retail fashion will be added advantage 

Attributes required & beneficial:

• Data modelling experience
• Ability to work under pressure and meet deadlines
• Ability to manage small projects and interact with cross divisional role players
• Business Analyst experience
• SQL Development experience
• Experience with numerical packages like R or Python is helpful
   

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Job Description

• The purpose of this role is to collaborate and implement as well as monitor and evaluate the business processes & practices to ensure that Responsible Sourcing is enabled. 

Responsibilities

• Compliance
• Ethical/Responsible Sourcing compliance in retail setting, namely factories/suppliers 
• Supplier Onboarding and Relationship building 
• Onboarding of suppliers/vendors 

 Training

• Training to address non-compliance and visibilty; practical guidance and in seeking sustainable improvements 

Qualifications

• Tertiary qualification (degree, diploma or national certificate) - in clothing management preferably 
• 3-5 Years experience in a similar role; (Occupational Health & Safety Training) Compliance Training (International and SA) ; Tableau 
• Compliance / Social Audits /Sustainability/ Ethics 
•  
   

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Job Description

• Build key knowledge and a full understanding of our entire merchandise process under the direction of the Brand Merchant & the Talent Development Partner that will equip you to develop a category buy.

Responsibilities

Job Learning (Trade & Commercial Acumen):

•  Apply learnt knowledge & skills by demonstrating awareness of the factors which could influence the way we perform in current trade, & manage opportunities & risks accordingly, considering the impact of competitors on our business. 

Sample Management:

• Manage the departments samples in regard to our process from Fits, through to pre-production samples (PPS's) ensuring an accurate record of each is kept, and stored for future reference. Overseas samples require tagging post trip and storage for use in Strategies, reviews and assortment building processes.

Job Learning (Seasonal Strategy):

• Learn to create a seasonal strategy in collaboration with planning in order to plan the product assortment, spend allocation, supplier plan and marketing focus for the season, to achieve the company’s strategic objectives.

Job Learning (Assortment Building):

• Learn to prepare and present a well-considered product assortment according to the seasonal strategy.

Booking:

• Ensure orders are captured on the system in time to ensure our buying critical path process is adhered to.

Qualification

• Textile related    (Degree/Diploma)
•  Interior Design  (Degree/Diploma)          

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Job Description

• Maintain a comprehensive IT asset inventory, tracking location and allocation to optimize asset utilization and ensure compliance with IT Asset Management policies.

Responsibilities

• Accurately maintain the location and movement of IT assets within the IT asset management system        
• Conduct monthly stock takes of all IT assets in storage        
• Ensuring the IT Asset Management policy and procedures are applied correctly in all scenarios        
• Maintaining accurate records of IT peripherals bond stock (small items not recorded in the ITAM system) and submitting requests for new stock orders as needed to maintain adequate stock levels 
• Liaise with vendors to facilitate repairs and replacements of devices under warranty
• Testing of IT assets to ensure they are in full working condition and recommending corrective measures if they are not       
• Facilitating the return of IT assets and peripherals from exiting associates       
• Issuing of IT assets and peripherals to IT Technicians based on open requests in the ITSM system            

Qualifications

• NQF level 6 (Diploma course of 1-3 years) 
• 2 - 3 years experience
• Knowledge of intermediate clerical, operational or customer service skills acquired through education, experience or on the job training
• Excel experience advantageous
• Meticulous in record-keeping