Senior Systems Support (Supply Chain & Logistics) - Durban at Mr Price Group

Job Description

• We’re looking for a software support whiz to add value to our Supply Chain technology team!

Responsibilities

• Ensure the timeous and effective response to first line support queries & problems to resolve issues arising from the use of applications and escalate queries where the issue cannot be resolved.
• Determining the nature of business problems through asking relevant questions
• Follow up with customers to ensure the issue has been resolved
• Analyse trends in incidences reported & resolved to provide insights to developers and IT teams on areas of concern or repeated problems within applications or systems
• Document the process applied and resolution used to resolve incidences to maintain a library of knowledge to be shared with support & IT teams .
• Ensure incidents are resolved as per SLA agreement
• Ensure Access and Master data to all applications are managed accurately .
• Proactively review all environments to ensure the mitigation of risks . 
• Effectively maintain the day to day operations of the departmental Systems which include daily updates and reconciliation, verifying server backups, verifying database backups, server sizes, integration error reports
• Ensuring compliance with best practice and standards
• Build a sustainable working relationship with customers to ensure good customer service .
• Work with both internal and external teams to drive root cause resolution of incidents logged

Qualifications

• IT Diploma or Degree  
• 2+ years’ working experience with:
• SQL 
• Data Analysis 
• Microsoft Excel (experienced to advance level)