Job Opportunities at Empact Group

The main purpose of the job:

The incumbent will be responsible in performing a variety of tasks associated with food production, front of house services and any general support required with regard to all Health & Safety and Food Safety regulations.  

Education and experience required:

• Working experience in the Hospitality Industry is essential
• Matric essential
• Customer service experience is an advantage
• Food and Beverage or Culinary Arts qualification would be an advantage

Knowledge Skills and Competencies required:

• Knowledge of basic food preparation
• Communication skills
• Takes pride in personal appearance and hygiene
• Passionate about delivering world-class service to our clients and customers

Key areas of responsibilities:

• Perform a variety of tasks associated with food production
• General support required front and back of the house

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The Main Purpose of the job

The incumbent will be responsible for a profitable and professional food service to ensure client satisfaction and retention of business whilst upholding the Company’s policies and procedures.

Education and Experience required:

• Matric / Grade 12
• At least 5 years’ experience in a service industry
• At least 5 years management experience
• A good understanding of budgeting and profit & loss accounts
• Exposure to industrial relations on a shop floor level
• A good working knowledge of HSE
• Experience in the food industry will be advantageous

Knowledge, Skills and Competencies:

• Excellent interpersonal and leadership skills
• Sound administration skills
• Ability to adapt to a changing environment and priorities effectively
• Ability to work flexible hours when required
• Valid driver’s license
• Own car essential
• Excellent customer services skills
• Excellent communication skills
• Presentation skills
• Financial Acumen
• Report writing
• Leadership Skills
• People Management Skills
• Consequence management
• Results orientation
• Driven, self-motivated
• Problem solving skills
• Negotiation Skills

Key areas of responsibility:

• Authorize monthly wage input documents, new engagements, terminations and pay rate changes
• Manage Unit/Catering Managers to ensure operational issues relevant to the business are resolved
• Manage units to ensure profitability, sustainability as well as secure future business
• Ensure contractual obligations are met and manage contracts within Service Level Agreements
• Manage and support diverse teams of clients to ensure realisation of strategic goals
• Facilitate training and development of Catering Managers in order to improve service offerings and maintain relevance
• Ensure labour force planning is adequately done and managed in relation to budget
• Ensure unit costs and expenditure, within region, are tightly managed and accounted for
• Ensure fixed and other assets are managed and regularly audited
• Manage and exceed client expectations in line with statutory Health, Safety and Environmental policies
• Accurately manage all the financials of each unit with the support of the unit or project Manager
• Attend all relevant meetings with clients and management teams and ensure communication to units
• Conduct regular risk assessments of the entire facility
• Regularly meet with the client to ensure success of the contract
• Keep clients up to date in relation to progress made or areas of concerns
• Continuously build the relationship with the client
• Must have the ability to engage with union officials at the highest level

Additional Considerations:

• Drivers Licence
• This is a highly pressurized environment with long hours

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Empact Group is recruiting for a highly motivated and dynamic Helpdesk Support who will be responsible to provide professional support & administration of incoming and outgoing calls, requests and escalations. He/she will ensure client satisfaction with regards to feedback whilst upholding the company policies and procedures.

Key areas of Responsibility

• To ensure constant customer satisfaction and good client contact
•   Constant communication with customers
•  To ensure that the company image is maintained

Essential

• Good communication skills in order to be able to liaise with a wide range of visitors to your work area
• Be able to comply with legislation and follow all rules and regulation laid down in the staff handbook and unit policy statements, with regard to uniform, personal hygiene, health and safety.
• Security and credit checked if
• Customer service focused
• Team player and can-do attitude
• Takes pride in personal appearance and hygiene
• Self - motivated and able to use own initiative
• Ability to work under pressure whilst maintaining a positive attitude

Knowledge Skills and Competence

• Good numeric and administrative skills
• Planning, leading and organizational skills
• Computer literate – Microsoft Excel, Word & E-mail
• Good interpersonal skills
• Ability to communicate with all levels of customers

Education and Experience

• Matric / Grade 12
• Minimum two years customer service experience
• Exposure to telephone and e-mail customer service

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A position exists in the Gauteng region for an executive chef reporting to the unit manager. The purpose of the position is developing and planning menus, establishing recipes and food purchase specifications. The incumbent will also coordinate, execute, supervise, and evaluate all the food production activities of a fast-paced operation. The Executive Chef will assist in the management of strategic and day-to-day operations. The duties include hiring and training staff to cook their dishes, expediting orders to maintain a steady flow of dishes and creating dishes to add to the menu. Ensure that all HSE standards are met and applied all times.

Education and Experience:

• 5 working experience as Executive chef
• Experience working within budget guidelines to deliver results is compulsory
• Relevant tertiary qualification in food and beverage services or culinary arts is compulsory

Key areas of responsibilities:

• Developing unique and cuisine-appropriate menus
• Collaborating with the Restaurant Manager to set item prices
• Staying current on developing trends in the restaurant industry 
• Maintaining the kitchen and surrounding areas in conditions that meet the company standards and health code regulations
• Monitoring inventory and purchasing supplies and food from approved vendors
• Hiring, training and supervising kitchen staff
• Assisting and directing kitchen staff in meal preparation, creation, plating, and delivery
• Identifying and introducing new culinary techniques
• Preparing meals and completing prep support as needed

Knowledge, skills, and Competencies:

• Exceptional leadership skills, including motivation and goal settings
• Excellent communication skills
• Interpersonal skills
• Attention to detail
• Team Player

Empact Group is committed to Employment Equity in line with legislation and will give first preference to candidates as per Equity requirements.

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Main purpose of the position:

The Main Purpose of the job; To clean, stock and supply assigned area, inspection and documenting maintenance activities and special cleaning projects.

Education and Experience required:

• Matric essential
• Customer service experience is an advantage
• Proven working experience as a cleaner in corporate environment would be an advantage

Knowledge, Skills, and Competencies:

• Knowledge of cleaning chemicals and supplies
• Communication skills
• Takes pride in personal appearance and hygiene
• Ability to handle heavy equipment and machinery

Key areas of responsibility:

• Perform a variety of tasks associated with food production
• General support required front and back of house

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The main purpose of the Job:

The incumbent will be responsible for making and serving beverages such as coffee, tea, and specialty beverages. They will be required to take customer orders and payments.

Education and Experience:

• Matric essential (Grade 12)
• Food and Beverage certificate is an advantage
• Minimum of 6months -1 year working experience

Knowledge, Skills, and Competencies:

• Knowledge about local coffee preferences
• Pleasant customer service
• Good Communication skills
• Team player
• Ability to work under pressure
• Sales Ability

Key Areas of Responsibilities:

• Preparing and serving hot and cold drinks such as coffee, tea, artisan, and speciality beverages.
• Describing menu items and suggesting products to customers
• Servicing customers and taking orders
• Ordering, receiving, and distributing stock supplies
• Receiving and processing customer payments
• Cleaning and sanitising work areas, utensils, and equipment
• Cleaning service and seating areas

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Job Description

The function of a Handyman will be to  perform minor maintenance  work of general nature with emphasis on painting, plumbing, lock smith ,electrical, Carpentry and joinery tasks, To follow planned preventative Maintenance program, perform minor repair works and report about major ones to help desk as well as being responsible for minor and small moves and various departments to take action on and assist skilled tradesmen in more complex assignments within  repairs & maintenance scope as required for the department and as directed by the company management for the client on a daily basis enforcing a safe environment for customers and staff by abiding with all procedures and policies as established by the client and the company.

Education and experience required:

• Matric
• Minimum of 2years housekeeping supervisory experience
• 3 years Customer relations experience
• 3 years stores control ordering and receiving
• A drivers' license is essential

Knowledge, Skills and Competencies:

• A good Team player with the ability to motivate staff and problem solve
• Customer service and communications skills
• Knowledge of OSHA and safety standards within housekeeping department.
• Knowledge of basic mathematics
• Good analytical skills
• Excellent knowledge of Health and Safety policies
• Leadership Skills
• People Management Skills
• Consequence management

Key areas of responsibility:

• Model high standards of performance and behaviour
• Develop team commitment and co-operation, encourage, and promote team performance
• Seek internal training opportunities appropriate for position as agreed with management and outlined and Company Training Matrix
• Update skills, knowledge and qualifications and license to maintain a high level of competence
• Communicate effectively in the workplace
• Maintain dignity and respect to co-workers and clients
• Provide high standards service to colleagues and customers
• Maintain housekeeping, storage, and work areas in a clean, tidy, and secure condition
• Control and preservation of materials and tools issued for the performance of work duties and provide advance notification to supervisor when stocks reach minimal level
• You may be directed by your supervisor to do job tasks that are not listed above or below but you have the skills and competency to perform in a safe manner
• It is at all times required to appear in suitable manner/corporal hygiene must be irreproachable
• Personal protective Equipment (PPE) must be worn at designated places as directed by signage or instruction
• Appropriate uniform must be worn according to the job requirement
• Assist and perform basic electrical work requests such as change air-conditioned filters; electric light bulbs and fluorescent tubes, door repairs; unblocking plumbing problems in sinks; toilets bowls; shower trays; painting of interior and exterior tasks, carpentry, and joinery assistance; replacing locks etc.
• Perform surfaces scrubbing with metal putty knifes and scratchers
• Perform surfaces varnishing with brushes and rollers
• Paint damaged interior and exterior walls, doors, and other building items
• Prepare surface and repair old paints scrubbing, cracks pointing and holes clearance
• Perform grinding of padded painted and stopped surfaces
• Varnish surfaces by hand
• Must have general knowledge and skills in all-round maintenance requiring the application of general knowledge of maintenance and repair techniques, materials, tools, and equipment within a safe manner
• Maintain equipment to its optimum performance level by monitoring and performing preventative maintenance and corrective maintenance tasks with an emphasis on safety and quality of work

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The Main Purpose of the job

The incumbent will be responsible for the preparation of food for daily kitchen production. They will be required to provide good quality food service.

Education and experience required:

• Minimum of 2 years’ experience as a Cook in a contract catering environment is essential
• Food and Beverage or Culinary arts qualification is essential
• Matric is essential
• Experience in a Hotel environment will be an advantage.

Knowledge, Skills, and Competencies:

• Knowledge of and compliance with food safety standards.
• Customer service and communications skills
• Contribute to effective teamwork

Key areas of responsibilities:

• Contribute to the efficient running of the kitchen by producing and presenting food of the highest quality
• Supporting the kitchen team with general duties.

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The Main Purpose of the job

Reporting to the Unit Manager, the incumbent will be responsible to ensure that all food and beverage areas are fully stocked, and the working environment is clean and tidy. You will be responsible for serving all food and beverages within a timely manner and attend to customer requests to ensure they have a great customer experience.

Education and Experience required:

• Matric
• Working experience in Hospitality environment
• Customer Service experience
• Min of 2 years’ experience in the same role

Knowledge, Skills and Competencies:

• Customer service and communications skills
• Knowledge of basic mathematics
• Good analytical skills

Key areas of responsibility:

• To provide a friendly and professional service to all customers and clients
• You will be responsible for serving all food and beverages within a timely manner and attend to customer requests in order to ensure they have a great customer experience.
• To support the Unit Manager in all areas in order to deliver a great customer experience.
• To excel in the areas of operational excellence, financial performance and customer / client satisfaction to achieve company and client objectives within all Company policies, procedures and guidelines
• Taking responsibility for ensuring that all food and beverage areas are fully stocked, and the working environment is clean and tidy.

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Empact Group is looking for a Facilities Manager who will be responsible for managing all aspects of the site services including maintenance on building, equipment, roadways, vehicle fleets. To ensure high levels of client satisfaction and excellent financial performance through the management and development of the site team and great operational standards.

Education and experience required:

• Experience in highly commercial and sensitive markets is essential
• Engineering Degree will be an advantage
• At least 5 years’ experience in Facilities Management Environment
• Experienced and comfortable with industry-standard laws and regulation
• Occupational Health and Safety knowledge
• Project Management

Key areas of responsibility:

Knowledge of the Facilities management profession

Knowledge of South African and industry-specific laws

• Sales focused negotiation skills
• Excellent communication skills, both verbally and written
• Ability to write technical reports
• Ability to draft and extract reports
• Ability to work independently
• Customer centric approach
• Good Commercial acumen
• Legal understand (appreciation for the impact local law have on your facility is important)
• Technology savvy
• Ability to understand and anticipate business needs. Flexible approach, diligent, discrete, compliant with         company policies and responsive to key business objectives
• Collaborative approach 
• Plans and organizes own and others day to day work
• Uses simple tools and systems to structure personnel activities
• Organizes effective rosters, deploys staff efficiently and anticipates work overloads
• Cost conscious / control costs
• Identifies and reports problems up the line
• Absorbs and analyses new information quickly
• Notices abnormalities that suggest investigation
• Support contract Transitions
• Identifies potential improvements to current practices whilst using them to maximizes unit success.
• Spots alternative ways to grow the business
• Suggests new ways of doing own work
• Has a knowledge of the market
• Performance Management
• Project Management