Job Opportunities at Discovery Limited

Key Purpose of the role

• The role involves policy and benefit reviews to identify client needs. The financial adviser will ensure that clients are always aware of product enhancements that may benefit their existing or new need. The financial adviser will always conduct financial needs analysis and or assess risk appetite before recommending changes to their existing product structure and or fund portfolios.

Job Category

• We are looking for a suitably experienced financial adviser to become part of our vibrant and dynamic sales team. This individual will consult with existing Discovery Life, Invest and Insure clients to offer them specialist advice on their current products, benefits and or fund selection. This role drives ongoing servicing of existing clients and as such is remunerated on a non-commissionable basis.

Key Responsibilities

Your tasks will typically involve:

• conducting in-depth reviews of clients' financial goals, from risk protection to wealth creation
• conducting a financial needs analysis and preparing proposals best suited to meet individual clients' requirements
• providing clients with information on new and existing products, benefits and services designing financial strategies assisting clients to make informed decisions
• reviewing and responding to clients changing needs and financial circumstances
• contacting clients with news of new financial products or changes to legislation that may affect their savings and investments
• Review client policies regularly to determine if adjustments are needed because of personal or financial changes

Personal Attributes and skills:

• Strong Customer focus
• Networking skills
• Proactive engagement
• Service orientated mind-set is critical
• Strong Planning and organisational skills

Qualifications and Experience:

Minimum

• Wealth management qualification with at least 120 credits
• RE5 qualification
• At a minimum 2 years’ experience as a financial adviser

Beneficial:

• Understanding of Financial Planning
• Knowledge of insurance (short-term, health, risk and investment industry)
   

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Key Purpose

• In this role you will be involved in creating opportunities that delight our customers by leveraging Discovery’s vast clinical, demographic, and operational data. The successful applicant will be working within a highly specialized and growing team investigating ways to optimize and improve client services for Discovery’s client schemes. The successful candidate must be motivated, productive and work well within a team.

Areas of responsibility may include but not limited to

• Connecting with a multitude of stakeholders to understand the data in a healthcare context
• Mining large structured and unstructured datasets to find new insights to inform healthcare efficiency and interaction strategies
• Research and application of the most up to date machine learning algorithms and AI techniques
• Present data and model findings in a way that provides actionable insights
• Implementing results for use in both the internal and external environments
• Monitoring model performance
• Improve processes and databases where opportunities arise

Personal Attributes and Skills

• Expert in data science programming languages such as R, Python, Scala
• Expert in data manipulation skills including SQL to extract, transform and load data
• Experience in interactive data exploration and data-driven story telling
• Understanding and application of Big Data and distributed computing principles (Hadoop and MapReduce)
• Hands on experience with Big Data systems will be preferred
• Strong analytical and statistical knowledge with an understanding of the latest machine learning algorithms for both structured and unstructured data
• Ability to formulate problem statements and develop a plan for tackling the problem
• Strong ability to communicate findings and recommendations from data (visual, verbal and written)
• Production environment machine learning and AI
• A passion for data exploration and complex healthcare environment
• Self-starter
• Willingness to learn and grow exponentially
• A restless curiosity towards data and uncovering unknown correlations
• Ability to work cohesively in a team environment and balance multiple priorities
• A team player who can work alone when required and without supervision
• High level of attention to detail, resilience, enthusiasm, energy and drive
• Positive, can-do attitude
• Ethical and able to maintain confidentiality and manage boundaries
• Aligned to Discovery values and core purpose

Education and Experience

• Honours or Master’s degree in either Data Science, Statistics, or Applied Mathematics with some experience in software engineering, computer science or working with big disparate sets of data, OR
• Honours or Master’s degree in Computer Science or Software Engineering with solid experience in statistical modelling, data mining and machine learning
• Other analytical qualifications will also be considered if accompanied by the relevant experience
   

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Key Purpose

• Increase the sales of the product range through building relationships, superior client service and technical knowledge.

Areas of responsibility may include but not limited to

• All work must be done accurately, comprehensively and in-line with set quality standards and timelines.
• Increased Discovery Health product sales through building relationships, superior client service and technical expertise
• Create strategic business partnerships with multiple intermediary stakeholders.
• Relationship building with internal and external stakeholders.
• Project management of new business process, from end to end.
• Intermediary reporting and trend analysis.
• Consistently deliver Discovery Health value proposition.
• Escalated query resolution and troubleshooting
• Increase the sales of the product range through building relationships, superior client service and technical knowledge.
• Review new business pipeline, follow-up, and tracking.
• Issuing of quotations
• Technical training and ongoing product support to financial advisors.
• Keeping up to date with competitor product and service offering and industry developments
• Participating in proactive sales and marketing initiatives

Personal Attributes and Skills

• Logical, analytical problem-solving ability.
• Excellent interpersonal skills.
• Excellent verbal and written communication skills.
• Ability to work independently.
• Ability to take accountability, responsibility, and ownership.
• Able to take initiative and exercise sound judgment and decision making.
• Ability to work in a highly pressurized, target oriented environment.
• Ability to deal positively with change and uncertainty.
• Strong business acumen.
• Strong sales and persuasive skills.
• Strong quality orientation.
• Good organizational skills.
• Proactive, self-motivated.
• Able to identify, nurture and develop talent.
• Customer oriented.
• Ability to meet deadlines timeously

Education and Experience

Qualifications

• 3-5 years medical scheme industry experience (required)
• Business degree (advantageous)
• RE5 (preferable)
• NQF5 in Wealth Management of Financial Planning / 120 FAIS credits (preferable)
• Knowledge of MS Office Suite
• Sales experience (advantageous)
• Knowledge of MS Office Suite
• Business degree (advantageous)
• Relevant financial services industry experience is advantageous

Experience

• Relevant financial services industry experience is advantageous.
• Sound health industry experience
• Adviser consulting experience in the financial services industry
• An understanding of financial planning

Requirements

• Valid drivers licence and insured and reliable car
• Smart-phone
• Willingness to travel
   

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Key Purpose

• To take inbound calls from Health Professionals, regarding claims queries and provide first time resolution. Provide excellent service and quality through Discovery Service Standards.

Areas of responsibility may include but not limited to

• Operate mainly in the office (may be required to visit a provider offsite)
• Taking calls and dealing with Discovery Health, Key Care as well as In House related queries from Health Professionals
• Dealing with all queries through to resolution Admin functions (i.e. TWT, CRM assistance as well as ad hoc admin for members)
• Working on Discovery Systems as well as DIScribe Positioning policy and benefit changes
• Assisting with escalated queries from providers and liaising with internal departments for resolution of those cases
• Maintaining acceptable performance in the following areas: TMBR, DPMO, AHT

Personal Attributes and Skills

• Delivering results and meeting customer expectations
• Presenting and communicating information
• Delivering results and meeting customer expectations
• Deciding and initiating action
• Following instructions
• Adapting and responding to change
• Persuading and influencing
• Analyzing
• Adhering to principles and values

Education and Experience

• Matric - Maths/Accounting and English with 50%
• Basic MS Office Knowledge
• Minimum 6 months experience as a Contact Centre Consultant in Customer Services
• Minimum of 6 months Claims Specialist experience
   

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Key Outputs

The successful individual will be required to perform on, but not limited to the following key outputs:

• Achieve Sales target
• Communication to members telephonically via fax and email
• Attending to general administration
• Conduct Financial Needs Analysis
•  Achieve quality target
• Overcome objections
• Adhering to service level agreements

Personal attributes and skills

The successful individual will be required to demonstrate the following competencies:

• Target Driven
• Team Player
• Goal orientated
• Self motivated
• Ability to perform under pressure
• Adapt to change
• Persuasiveness
• Resilience/Tenacity
• Sound Time Management
• Self managed
• Attention to detail
• Ability to learn quickly and apply knowledge
• Speak fluently (accent neutral) English/Afrikaans

Qualification & Experience

•  Matric
•  At least 1year sales experience, preferably in an outbound telesales environment
• Minimum 1 year health product knowledge, Discovery Health Knowledge is an advantage
•  PC literacy, email, word, excel
• Tertiary qualification an advantage
• NQF5 and RE5 qualification

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Job Purpose:

• Training of Financial Advisors, Broker Consultants, and Independent Financial Advisers through first level initial support, through to development and ongoing proficiency training sessions. This role involves partnering with key stakeholders to proactively identify learning requirements aligned to franchises/business objectives.

Key Outputs may include but are not limited to:

• Conduct regular financial planning, practice management, product/systems and where relevant, human skills training sessions to Financial Advisors, Broker Consultants, IFA’s and any other necessary sales and distribution roles
• Conduct business needs analysis to determine training requirements to drive business and individual (DFC,BCs, DCs) performance
• Conduct research, develop and implement advanced fit for purpose workshops or training programs aligned to business requirements.
• Managing of stakeholders at all levels to support and deliver on Franchise/Business unit specific learning requirements
• Monitor and evaluate the effectiveness of training to ensure optimal learning and development
• Provide mentoring and coaching to team members within the Division
• Consider strategic alignment when co-creating learning solutions with the business area(s) ensuring the future learning needs of the business are met.
• Drive innovative and disruptive learning experiences, incorporating industry leading best practice, to enable the salesforce to meet the changing business priorities and challenges in terms of future skills and capabilities.
• Ensures continuous development of knowledge and skills related to products, financial planning and incorporates this into learning interventions
• Develop professional internal and external collaborative relationships to ensure that the business needs are constantly met, and continuous feedback is provided.
• Monitor, track and evaluate the success of learning initiatives/deliverables and recommend improvements to enable successful business solutioning/execution
• Analyse local and international trends, using insights to support the forecasting of future changes in the Financial Services industry.
• Use expert knowledge of learning principles to ensure that learning relevant, retained, and fit for purpose
• Maintain a high level tech and facilitation skill, both the physical and virtual classroom
• Travel as and when required to conduct the training

Experience:

• 2 - 3 years experience as a Financial Advisor  
• Financial planning and soft skills/ sales skills knowledge and experience in a learning context
• 2 years experience with dealing with complex projects ( end -to-end)
• Related BCOM degree 
• CFP qualification NQF 6 financial planning qualification will be considered if additional experience is present

Competencies:

• Passion for financial planning and the financial services industry
• Continuously gains ongoing knowledge about products and financial planning to operate on an expert level
• Takes initiative and works under own direction
• Takes responsibility for actions, projects and people
• Motivates and empowers others
• Upholds ethics and values; demonstrates integrity.
• Easily establishes good relationships with customers and relates well to people at all levels.
• Gains clear agreement and commitment from others by persuading,
• Consistently achieves all goals.
• Works hard and puts in longer hours when it is necessary.  
• Analytical Thinking Ability: ability to split a task or problem into its component parts and use these in a logical and systematic manner to reveal all the implications of the consequences of situations.
• Communication Skills: able to communicate clearly both verbally and in writing.
• Reporting Skills: ability to consolidate information and compile reports reflecting the necessary relevant information
• Ability to communicate logically and objectively are essential components of this role.
• Assertiveness coupled with flexibility and adaptability.
• A quality orientation with acute attention to detail.
• Retain a formal and professional manner.
• Well organised
• Excellent facilitation skills
• Conflict Management
• Expresses opinions, information and key points of an argument clearly.
• Makes rational judgments from the available information and analysis.
• Probes for further information or greater understanding of a problem.
   

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Key outputs

The successful applicant will be responsible for but not limited to the following job functions:

• Servicing all key stakeholders telephonically and via other servicing channels as required until the query has been resolved
• Servicing our members in a customer centric way to ensure that we live by our service principles
• Keeping up to date with product changes to ensure that all key stakeholders are accurately serviced
• Continuously staying abreast of all digital servicing tools within the business and ensuring that the functionality is fully understood
• Achieving and exceeding key performance metrics relating to service delivery

Competencies and Skills

Behavioural Competencies

• Delivering results and meeting customer expectations
• Deciding and initiating action
• Analysing
• Resilient
• Following instructions and procedures
• Coping with pressure and setbacks
• Working with people
• Relating and networking
• Presenting and communicating information
• Persuading and influencing
• Learning and researching

Skills

• Excellent verbal and written communication skills;
• Excellent administration skills;
• MS Office and PC literate
• Time Management

Personal Attribute and Skills:

• Customer Centric
• Empathetic

Education and Experience

Education:

• Matric with Mathematics or Accounting minimum of 50% and above.
• Having a achieved a minimum of 50% in English in Matric
• Basic MS Office Skills

Experience

• At least 12 months working experience in a customer services environment

Advantageous

• The Business Writing Skill

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Key Purpose

• The Head of Marketing for Discovery Bank plays a pivotal role in formulating and executing marketing strategies that enhance the bank's brand while driving sustainable growth, product adoption, and customer engagement. This leader is tasked with inspiring the marketing team to cultivate creativity and collaboration, aligning closely with both the Discovery Bank business objectives and the overarching framework of Discovery Marketing Services. By fostering a culture of innovation and upholding high standards, this position is instrumental in ensuring that Discovery Bank maintains its leadership within the financial services sector, effectively delivering on its brand promise as the Future of Banking. Now.

Areas of responsibility may include but not limited to

• Evaluate, develop and monitor the overall marketing strategy to support the company’s overall strategies and objectives.
• Firmly position Discovery Bank as the distinctive market leader, owning the Shared-value banking category.
• Driving brand awareness, consideration and interest through integrated and innovative brand and performance marketing campaigns; meeting new business targets whilst maintaining the optimal product mix.
• Capture integration opportunities within the Discovery group.
• Build brand loyalty through brilliant client journeys and personalised experiences.
• Engage clients using a multi-channel approach and personalised, real-time and contextual messaging to maximise utilisation across all product lines.
• Engage with C-suite, Bank executives and business specialists to unpack complex business needs and provide creative solutions considering all stakeholders, presenting at various Executive forums weekly.
• Support business operational areas to enable personalised, informative and educational client experiences.
• Create innovative, consistent, and integrated solutions to improve business practices, processes and synergies.
• Build a world-class Discovery Bank marketing division – attracting, developing and retaining  the best talent.
• Respect diversity, meeting company equity targets, and encourage an environment that values inclusivity. 
• Uphold the company values and instill corporate culture within the division.
• Implement fit for purpose marketing systems, policies and practices and continually review and improve on them. 
• Partner with best-of-bread suppliers.
• Develop and managing the marketing budget.
• Assess and adjust the marketing budget based the business strategy and return-on-investment.
• Manage the detail.
• Plan, direct, and coordinate strategic marketing efforts, while maintaining an eye-on the detail.
• Oversee the execution of multiple projects from concept to implementation.

Education and Experience

Essential:

• 8-10 years’ experience in consulting, marketing or the equivalent with a proven track record of conceptualisation and implementation of strategy or heading up a department or function.
• A completed NQF level-8 qualification.

Preferred:

• Experience as a head of marketing in financial services.
• Master’s in business administration or the equivalent.
• Professional registration: Chartered Marketer advantageous.
   

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Job Purpose

• The Business Engineer supports the Bank in the analysis, design and optimisation of critical business processes, from design through to post-implementation support. The incumbent works closely with business owners and subject matter experts, as well as Technology & Architecture, Project Management and Change Management to optimise client and staff experience and ensure integrated and sustainable process solutions.

Areas of responsibility may include but are not limited to

• Designs processes that are innovative, efficient and which leverage the digital revolution.
• Conducts detailed data analysis, design and modelling of the critical support processes.
• Uses best practice research to drive designs and collaboration.
• Facilitates and participates in design driven workshops / meetings.
• Documents processes and other design artefacts which include role mapping and functional mapping.
• Extracts business requirements and functional specifications as input into systems development.
• Deeply understands integration areas and can adapt them to design work.
• Conducts ongoing assessments of the operational business processes efficiency and drives continuous improvement and process maturity.
• Aligns with the SDLC Project methodology.
• Proactively engages with all stakeholders in meetings and workshops.
• Ensures alignment of multiple stakeholders across different areas to agree outcomes – acts as a bridge between business and technical.
• Acts as a change agent during pilot and implementation of newly designed processes and heightens awareness of process.
• Effectively articulate design work into training and content for business consumption.
• Participates in capacity building and skills transfer.
   

Qualifications

• Any bachelor’s degree related to Business Analysis, Process Design or Engineering.
• Honours or Master’s degree (advantageous)
• Agile Methodology Certification

Work Experience

• At least 5 years’ experience in business analysis or process design OR at least 5 years as a functional consultant.
•  At least 5 years Retail banking experience with a focus on credit and payments (advantageous)
• At least 3 years’ experience working on IT implementation projects.

Technical skills or Knowledge

• Business analysis
• Process design
• Business design
• Understanding of systems supporting banking processes
• Data analysis and modelling skill
• Experience and demonstrated ability to use Atlassian suite – Jira, Confluence
• Requirements Elicitation and Documentation
• Agile methodology
   

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Job Purpose

• The Credit Risk Collections team is responsible for the development and implementation of Collections Strategies, tracking and optimizing the strategies to make sure that they are relevant and effective. The aim is to minimize credit losses by guiding the Collections activities in the Operations space through data and insights to make sure that the right treatment is given to the right customer, in turn making sure that the resources are optimally used.

Areas of responsibility may include but are not limited to

Collections Strategy Optimisation

• Ensure that the strategies are executed as intended.
• Contribute to enhancement based on review of existing strategies through in-depth analytics to identify opportunities.
• To make sure that Operations is focusing on the correct delinquent accounts.
• Create and maintain forecast models for future bad rates.
• Fulfil regular and adhoc business as usual processes

Operations Optimisation

• Develop MI that enables an optimal measure of the Operations areas (including external vendors) by using scientific measures that drive high Collections yields.
• Setting of targets and KPI’s in line with Impairment budgets.
• Use data-orientated approach to assist Operations with capacity planning

MI and Reporting

• Prepare monthly performance review deck for senior management
• Provide in-depth analysis focused on unpacking any concerning trends observed and recommendations on the possible solutions
• Run, maintain and automate all daily/weekly/monthly/ad hoc reports via dashboards or other user-friendly methods
• Work closely with the credit risk management team on the implementation and scheduling of new reporting requirements
• Preparing of Regulatory Reports
• Adhoc reporting including data extraction and analysis.
• Monitoring, improving & optimizing data assets & dashboards (eg. Power BI) as required by business

Stakeholder Engagements

• Engage with IT on issues relating to system incidents, implementation of new strategies etc.
• Engage with Operations and EDC’s on Performance and guidance around where focus is required and capacity planning, and implementation of changes where required

Personal Attributes and Skills

• Resourceful and tenacious
• Self-motivated
• Focused on driving results
• Detail-oriented
• Organised and process oriented; ability to multi-task and manage time effectively
• Ability to convey complex data in a concise understandable manner and distil the key messages
• Strong problem-solving skills
• Ability to work effectively across varying levels of Management and multi-disciplinary teams
• Good and clear written style.
• Strong verbal and written reporting skills.
• Quantitative/qualitative analytical skills

Education and Experience

• Numerate degree (BSc, BCom, B Bus Sci, B Eng.)
• Minimum 2 years’ experience analytical experience on a consumer portfolio preferably within a Credit Risk Space
• Programming capabilities in SAS / R / Python / VBA
• Experience in data manipulation and application of statistical tool like SAS and SQL.
• Retail banking experience is preferred
• Skilled in Microsoft products, particularly PowerPoint, Word, Excel and Access

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Key Purpose

• The Test Analyst is responsible for identifying and testing business functional requirements. Designs test cases and test scenarios based on the analysis of the business specifications. Needs to ensure that all the identified defects are resolved. Contributes to the continuous improvement of the testing processes and methodologies.

Areas of responsibility may include but not limited to:

Implement the software test life cycle:

• The process used to test software and ensure that quality standards are met. It includes test analysis and design, test estimation, test planning and approach, test execution, defect management, and reporting.
• Coordinate the delivery of work for Associate test engineers working on the same project: allocating tasks in line with the project plan, providing support and assistance, giving feedback, and addressing knowledge, skills and/or performance gaps, responsible for ensuring the work is completed on time, to the required testing standards and is fit for purpose.
• Responsible for governance issues relating to third-party test teams by ensuring Test standards are met and regression and automation packs are maintained.
• Test analysis and design: Designs descriptive and prescriptive tests (both automation and manual) which are written to consider full system integrations i.e. multi journey impacting multiple systems and services; Responsible for the quality of the tests against stories; implements the test automation project in line with the framework designed by the Principal test engineer; writes tests that consider system integrations and writes test scenarios aligned to the business requirements; responsible for the maintenance of test regression packs.
• Test estimation: Estimates the testing effort for collective test work within assigned projects.
• Test planning and approach: Develops overall test plan and approaches for assigned projects; plans and implements continuous integration using pipeline tools.
• Test execution: Run tests as required. Ensures tests conducted by more junior testers are done correctly. Actively removes blockers and escalates where needed.
• Defect management: Identifies and raises defects to the agreed standard. Retests once fixed. Closes assigned defects once resolved. Provides governance on defect management. Ensures defects are completed in line with the SLAs agreed for the project. Is responsible for defect management and triaging of defects reported within their assigned projects.
• Reporting: Produces reports as required in relation to assigned work and the project phase. This includes preparation progress updates; test execution progress; defects; test outcome report etc.
• Responsible for test data management and co-ordination with other systems areas with the test refreshes.

Adhere to testing standards:

• Adhering to the Group test strategy that defines the required testing standards and practices.
• Provide guidance to other test engineers, and 3rd parties, on adherence to these standards to ensure the effective application across GIS Central Services.
• Question, provide insight, ideas and input into how the standards could better support Commission systems, including includes making recommendations to update existing or create new standards.
• Actively undertake required updates to test artefacts in line with the agreed process and definition of “done” and “ready” and peer review document updates as requested.

Engage stakeholders:

• Work with stakeholders to develop an understanding of the needs and requirements of both internal and external stakeholders in order to achieve the desired outcomes. The core team of stakeholders includes project managers, user experience (UX) designers, solution architects, developers, systems or business analysts, other testers, product owners, and heads of journey.
• Responsible for the stakeholder relationship leads and presents engagements with internal stakeholders, proactively collaborate with stakeholders.
• Work with teams across the business at all levels to understand the business requirements, technology design, and story playback.
• Facilitate meetings and guide discussion, engaging at a high level to negotiate and resolve complex or significant conflicts, issues, and change requirements.
• Collaborate with others to review requirement specifications and use these agreed specifications to design and execute the testing approach, using the right standards and tools.

Personal Attributes and Skills

Behavioral competencies

• Drives Results
• Values Driven
• Optimistic
• Learns on the Fly
• Resilient
• Instils Trust
• People Savvy
• Drives Results
• Problem Solver
• Leadership Skills
• Strategic Agility
• Manages complexity
• Balances Stakeholders

Experience:

• Experience: Several years of experience in software testing, including test automation and test framework development.
• Technical Expertise: Literacy in programming/scripting languages (e.g., Java, C#,) and experience with automation tools (e.g., Selenium, Maven, Junit, Jenkins).
• Problem-Solving: Strong analytical and problem-solving skills.
• Communication: Excellent verbal and written communication skills.
• Leadership: Proven ability to lead and mentor testing teams.

Technical:

• Web & Mobile frontends and APIs (e.g. Java Selenium, RestAssured, Postman, Json, Maven, Jenkins, SOAP UIPath, Cucumber) Atlassian tool suite (Jira, Confluence) Functional and Non-functional Testing (i.e. performance, security test etc.) and integration into DevOps Pipelines
• Thorough knowledge of SDLC
• Excellent working knowledge of test methodologies, writing test plans, creating test cases and debugging
• Extensive technical understanding across the Commissions domain
• A thorough understanding of testing/QA best practices
• Experience working in large, complex organisations
• Demonstrated experience in successfully contributing to development teams in an Agile/Scrum environment
• Understanding of common software failures and faults
• Knowledge of the domain (highly desirable)
• Knowledge of the system or application-under-test (highly desirable)
• Experience in a variety of testing efforts (desirable)

Education and Experience

• Diploma/Degree in Computer Science/Information Technology.
• At least 3 years’ + experience in manual testing
• 1- 2 years automation experience
• ISTQB certified with strong knowledge on QA process
• Experience in Agile way of software development
• Experience in BDD way of writing test cases
• Knowledge on various automation frameworks

Advantageous:

• 1 year Software Development experience
• Experience on Development and Maintenance of Automation Framework (not to be confused with test case automation).
• Agile Methodology (Scrum)
• Cucumber, API Testing, Selenium WebDriver, Selenium with Java, Continuous Integration & Performance testing.