Credit Risk Analyst - Collections and MI Reporting at Discovery Limited

Job Purpose

• The Credit Risk Collections team is responsible for the development and implementation of Collections Strategies, tracking and optimizing the strategies to make sure that they are relevant and effective. The aim is to minimize credit losses by guiding the Collections activities in the Operations space through data and insights to make sure that the right treatment is given to the right customer, in turn making sure that the resources are optimally used.

Areas of responsibility may include but are not limited to

Collections Strategy Optimisation

• Ensure that the strategies are executed as intended.
• Contribute to enhancement based on review of existing strategies through in-depth analytics to identify opportunities.
• To make sure that Operations is focusing on the correct delinquent accounts.
• Create and maintain forecast models for future bad rates.
• Fulfil regular and adhoc business as usual processes

Operations Optimisation

• Develop MI that enables an optimal measure of the Operations areas (including external vendors) by using scientific measures that drive high Collections yields.
• Setting of targets and KPI’s in line with Impairment budgets.
• Use data-orientated approach to assist Operations with capacity planning

MI and Reporting

• Prepare monthly performance review deck for senior management
• Provide in-depth analysis focused on unpacking any concerning trends observed and recommendations on the possible solutions
• Run, maintain and automate all daily/weekly/monthly/ad hoc reports via dashboards or other user-friendly methods
• Work closely with the credit risk management team on the implementation and scheduling of new reporting requirements
• Preparing of Regulatory Reports
• Adhoc reporting including data extraction and analysis.
• Monitoring, improving & optimizing data assets & dashboards (eg. Power BI) as required by business

Stakeholder Engagements

• Engage with IT on issues relating to system incidents, implementation of new strategies etc.
• Engage with Operations and EDC’s on Performance and guidance around where focus is required and capacity planning, and implementation of changes where required

Personal Attributes and Skills

• Resourceful and tenacious
• Self-motivated
• Focused on driving results
• Detail-oriented
• Organised and process oriented; ability to multi-task and manage time effectively
• Ability to convey complex data in a concise understandable manner and distil the key messages
• Strong problem-solving skills
• Ability to work effectively across varying levels of Management and multi-disciplinary teams
• Good and clear written style.
• Strong verbal and written reporting skills.
• Quantitative/qualitative analytical skills

Education and Experience

• Numerate degree (BSc, BCom, B Bus Sci, B Eng.)
• Minimum 2 years’ experience analytical experience on a consumer portfolio preferably within a Credit Risk Space
• Programming capabilities in SAS / R / Python / VBA
• Experience in data manipulation and application of statistical tool like SAS and SQL.
• Retail banking experience is preferred
• Skilled in Microsoft products, particularly PowerPoint, Word, Excel and Access