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Motus is South Africa’s leading automotive group, employing over 16 700 people globally.
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Position Overview
- The purpose of this position is deliver efficient, friendly customer service; and to ensure that every renter receives a vehicle on time, that meets our quality and safety standards.
Specific Role Responsibilities
Job Outputs:
- Cleaning of vehicle interior and exterior to our high standards.
- Vehicle quality control, including identification and reporting of expired license vehicles and any other issue that does not conform to our quality standards.
- Refueling vehicles, checking tyre pressure and oil/water/other fluids after every rental.
- Delivering vehicles to customers in accordance with our procedures.
- Handling vehicle check-ins in accordance with company, quality control and claims procedures.
- Maintaining cleanliness of yard and other surrounding areas.
- Maintaining the integrity of the company by behaving ethically and safeguarding the assets and interests of both the business and our customers.
- Other duties on request.
Qualifications and Experience
2 years relevant driving experience
Minimum Qualification:
- NQF Level 4(Grade 12 or equivalent)
Minimum Requirements:
- Valid, unendorsed Code 8 driver’s license (at least 2 years old)
- Computer literate (basic level will suffice)
- Able to read a map.
- Essential to Note: The successful candidate must be willing to work overtime/shifts/weekends when required.
Skills and Personal Attributes
Competencies:
- Communication skills (comfortably conversant in English/ read & write)
- Good interpersonal skills to support excellent face-to-face customer relations.
- Must be able to handle pressure and exhibit good time management skills, demonstrating a sense of urgency and commitment.
- A team player.
Personal Attributes:
- Committed
- Professional is all aspects of conduct, grooming (neat and presentable).
- Highly resilient in the face of adversity, long hours, customer conflict etc.
- Energetic, self-motivated
- Flexible – over peak periods, things can change minute by minute. You pick up your bag to leave at the end of a shift, there’s a crisis and you need to delay leaving so you can jump in and help.
- Driven for both individual and team goal achievement.
- Trustworthy, highly responsible, honesty and integrity in all business dealings.
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Key Responsibilities And Duties
- Repair and service motor vehicles according to Motus standards and specifications Requirements Of Key Duties And Responsibilities
- Repair and service vehicles according to specific or franchise specifications
- Establish parts required for service or repairs to be performed and ensure the correct parts are ordered
- Report to Foreman / Service Advisor promptly on any additional work required
- Obtain authorisation prior to carrying out additional work
- Obtain technical information from Foreman / Master Technician on problem jobs
- Adhere to Motus workshop policies and procedures
- Ensure that all old parts are placed in a plastic bag in the boot of the vehicle, except in the case of warranty work where old parts must be returned to the Warranty Clerk
- Ensure that all oils and consumables used are recorded on the job card
- Ensure that worked hours are clocked correctly
- Ensure that the vehicle is kept as clean as possible and that all seat and fender covers are clean
- Do not leave keys in an unattended vehicle
- Ensure that work bay is kept safe, clean and tidy
- Report any faulty / broken equipment to the Foreman / Workshop Manager
- Ensure that special tools and equipment are used according to safety regulations and specifications
- Ensure that hand tools set conforms to Motus standard
- Accept responsibility for apprentice and impart as much technical knowledge to him as possible through explanation, practice and the monitoring of work, including rectifying faults
- Reasonable requests by Management outside your job description will be performed from time to time
* Please note that preference will be given to EE Candidates in line with the Companies transformation goals
Specific Role Responsibilities
- Repair and service motor vehicles according to Motus standards and specifications Requirements Of Key Duties And Responsibilities
Qualifications and Experience
- Qualified petrol/diesel Technician.
Skills and Personal Attributes
- Qualified diesel/petrol technician
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Position Overview
- The purpose of the position is to support the achievement of the business’s targets and increase shareholder value by to providing end-to-end rental customer experience whilst maintaining close contact with all customers, providing day to day interaction between staff, customers and management and ensuring that only excellent performance is accepted.
Specific Role Responsibilities
Job Outputs:
Reservations and Rentals:
- Ensuring that deliveries and collections are done on time as per client request/booking requirements. This may entail leaving the office and handling the delivery in person or coordinating another resource to do so.
- Making, amending, cancelling and monitoring reservations as required.
- Provide excellent customer service, effectively assisting with customer queries.
- Various admin and general office duties, for example capturing fuel, VRV’s, non revs etc., following up on overdue rentals, scanning, partial billing, claims reports.
- Responsible for the security and quality control of vehicles and other company property.
- Adherence to good housekeeping and general cleanliness standards for branch environment.
- Ensuring the necessary updating of claims information to ensure recovery of all rental related claims.
- Assist with streamlining processes without deviating from quality or procedures.
- Other duties on request.
Customer Service:
- Develop and maintain constructive relationships with all clients (internal and external) and suppliers.
- Establish and maintain networks in the business sector.
- Handling of complaints, requests and queries by customer within a 48-hour period.
- Constantly maintain product knowledge of vehicles and all features of vehicles to ensure that customer requirements are met. Fleet
- Ensure all company assets and resources are safeguarded at all times, by taking precautions to minimize risks.
Qualifications and Experience
Minimum Experience:
- 5 years of relevant customer service experience.
Preferred Experience:
- 5 years of relevant customer service experience within Car Rental environment.
Minimum Qualification:
- NQF level 4 qualification (Grade 12, or similar).
- Relevant tertiary qualification will be an advantage.
Minimum Requirements:
- Code 8 driver’s license is minimum; Code 10 driver’s license is preferred.
- Computer literate with intermediate skills with MS Word and MS Excel.
Skills and Personal Attributes
Competencies:
- Excellent communication (articulate and well-spoken, comprehension), telephone, customer relations and selling skills.
- Excellent interpersonal skills.
- Customer focus and the ability to demonstrate initiative.
- Strong administration skills.
- Able to handle pressure and exhibit good time management skills, demonstrating a sense of urgency and commitment.
- Achieve high levels of accuracy and attention to detail.
- A team player that is effective in working with people of different cultures and backgrounds.
- Assertive and ability to collaborate with other stakeholders.
Personal Attributes:
- Committed.
- Professional.
- Resilient.
- Passion for service excellence.
- Energetic, self-motivated, flexible.
- Trustworthy, highly responsible, honesty and integrity in all business dealings.
- Neat and presentable.
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Position Overview
- The purpose of the position is to manage, monitor and lead branch activities and processes in order to achieve performance targets, goals and operational excellence through compliance and customer service delivery.
- If you have not received feedback within three weeks from closing date, you may consider your application as having been unsuccessful.
Specific Role Responsibilities
Job Outputs:
- Develop, implement and drive a branch strategy and related improvement plans aligned to the greater Operations strategy.
- Revenue, budget and branch profitability management.
- Monitor the high level revenue, costs, profitability, risk and customer service delivery data and metrics, taking corrective and preventive action where required.
- Continuously monitor actual process turnaround times and quality standards, and resolve issues efficiently to enhance effective customer service delivery.
- Build sustainable customer relationships to ensure retention of customers and growth.
- Implement and oversee compliance and governance processes and policies to manage risk liability.
- Seeking, maximizing and leveraging business and growth opportunities.
- Handling and effectively resolving customer queries and correspondence.
- Management of administration, e.g. banking, management reports, fuel etc.
Sales
- Ensure that assets are fully utilized at all times.
- Ensure that regular equipment maintenance and repairs are performed
- Manage and reduce overhead costs.
Effective daily fleet planning for the branch.
- Enhance profitability through effective yield management.
- Create an engaging, enabling and productive work climate.
- Management and development of staff which includes providing guidance and direction to team members; setting performance standards, measuring performance and providing regular feedback; training; employee relations; recruitment etc.
Qualifications and Experience
Minimum Experience:
- (Mid-size - Large branch) 5-8 years relevant experience, of which 3-5 years business operations management experience.
Minimum Qualification:
- Qualification in relevant field of study (Diploma or equivalent, NQF5).
Preferred Qualification:
- BCom degree or equivalent business degree/diploma NQF6+.
Minimum Requirements:
- Computer literate with an intermediate level of comfort with Excel and Outlook.
- A valid, unendorsed drivers’ license.
Essential to Note: The successful candidate must be willing to work overtime/shifts/weekends when required.
Skills and Personal Attributes
Competencies:
- Communication skills
- Business and Operations Management
- Business Development/Sales
- Personnel Management, including a working understanding of the application of relevant labour legislation.
- Analytical thinking
- Empowering people
- Relationship building
- Commercial thinking
- Driving results
- Openness to change
- Remaining composed
- Conflict management
- Managerial competence
- Operations Risk Management
- Customer focused
- Ethnics and Values
- Time management
- Reporting
- Able to work under pressure
- Negotiation Skills
- Ability to provide counselling, coaching, mentorship and support to ensure harmonious work environment.
Personal Attributes:
- Committed
- Professional
- Resilient
- A ‘driver’ in their personality style; competitive by nature and ambitious for results.
- Independent, a self-starter.
- Comfortable with a fast pace, unpredictability and frequent change.
- Proactive, able to demonstrate initiative.
- Able to remain committed to creating and maintaining high quality and standards.
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Job Description
- Control Warehouse orderliness and cleanliness at all times
- Ensure bin neatness and parts clearly located at all times
- Comply with OHS Act requirements at all times
- Dealership Warehouse facility checks when required
Position Overview
- Maemo Motors Passenger Cars Rustenburg currently has a vacancy of Parts Picker Packer, the primary purpose of positions is to receive, pack and pick parts accurately, speedily, and efficiently adhering to the DNI Standards By doing so impacting positively on the Dealership’s customer satisfaction, customer retention and profitability. Reporting to Parts Manager.
Specific Role Responsibilities
- Stock received match delivery documents
- Note damaged packaging on POD and waybill
- Note any discrepancies
- Parts to be packed in correct bin locations ensuring utmost accuracy
- Parts to be unpacked safely, efficiently and timeously ensuring no damage
- Ensure bin locations are correctly and clearly marked
- Assist with all stock takes
- Binning Standard achieved at all times
- Storage location should be accurate at all times
- Stock Accuracy Standard
- Ensure no substandard parts are binned
- Daily Perpetual stock take results
- Part required correctly picked according to part number and quantity
- Parts picked within acceptable time parameters
- Parts not found in bins are reported according to dealership procedures
- Demonstrate knowledge of bin location system, part numbering system and part descriptions and Packaging
- Ensure that no substandard parts are supplied
- Picking and Packing documentation filed accurately and timeously
Qualifications and Experience
- A minimum of Grade 12
- Computer Literate (Must)
- Clear Criminal Record
- Attention to Details
- 3 years’ experience
- Good Interpersonal & Communication Skills with ability to operate under pressure and in a team environment
Skills and Personal Attributes
- Attention to detail
- focused
go to method of application »
Position Overview
- The purpose of the position is to support the achievement of the business’s targets and increase shareholder value by to providing end-to-end rental customer experience whilst maintaining close contact with all customers, providing day to day interaction between staff, customers and management and ensuring that only excellent performance is accepted.
Specific Role Responsibilities
Job Outputs:
Reservations and Rentals:
- Ensuring that deliveries and collections are done on time as per client request/booking requirements. This may entail leaving the office and handling the delivery in person or coordinating another resource to do so.
- Making, amending, cancelling and monitoring reservations as required.
- Provide excellent customer service, effectively assisting with customer queries.
- Various admin and general office duties, for example capturing fuel, VRV’s, non revs etc., following up on overdue rentals, scanning, partial billing, claims reports.
- Responsible for the security and quality control of vehicles and other company property.
- Adherence to good housekeeping and general cleanliness standards for branch environment.
- Ensuring the necessary updating of claims information to ensure recovery of all rental related claims.
- Assist with streamlining processes without deviating from quality or procedures.
- Other duties on request.
Customer Service:
- Develop and maintain constructive relationships with all clients (internal and external) and suppliers.
- Establish and maintain networks in the business sector.
- Handling of complaints, requests and queries by customer within a 48-hour period.
- Constantly maintain product knowledge of vehicles and all features of vehicles to ensure that customer requirements are met. Fleet
- Ensure all company assets and resources are safeguarded at all times, by taking precautions to minimize risks.
Qualifications and Experience
Minimum Experience:
- 5 years of relevant customer service experience.
Preferred Experience:
- 5 years of relevant customer service experience within Car Rental environment.
Minimum Qualification:
- NQF level 4 qualification (Grade 12, or similar).
- Relevant tertiary qualification will be an advantage.
Minimum Requirements:
- Code 8 driver’s license is minimum; Code 10 driver’s license is preferred.
- Computer literate with intermediate skills with MS Word and MS Excel.
Skills and Personal Attributes
Competencies:
- Excellent communication (articulate and well-spoken, comprehension), telephone, customer relations and selling skills.
- Excellent interpersonal skills.
- Customer focus and the ability to demonstrate initiative.
- Strong administration skills.
- Able to handle pressure and exhibit good time management skills, demonstrating a sense of urgency and commitment.
- Achieve high levels of accuracy and attention to detail.
- A team player that is effective in working with people of different cultures and backgrounds.
- Assertive and ability to collaborate with other stakeholders.
Personal Attributes:
- Committed.
- Professional.
- Resilient.
- Passion for service excellence.
- Energetic, self-motivated, flexible.
- Trustworthy, highly responsible, honesty and integrity in all business dealings.
- Neat and presentable.
go to method of application »
Position Overview
- The purpose of the position is to support the achievement of the business’s targets and increase shareholder value by to providing end-to-end rental customer experience whilst maintaining close contact with all customers, providing day to day interaction between staff, customers and management and ensuring that only excellent performance is accepted.
Specific Role Responsibilities
Job Outputs:
Reservations and Rentals:
- Ensuring that deliveries and collections are done on time as per client request/booking requirements. This may entail leaving the office and handling the delivery in person or coordinating another resource to do so.
- Making, amending, cancelling and monitoring reservations as required.
- Provide excellent customer service, effectively assisting with customer queries.
- Various admin and general office duties, for example capturing fuel, VRV’s, non revs etc., following up on overdue rentals, scanning, partial billing, claims reports.
- Responsible for the security and quality control of vehicles and other company property.
- Adherence to good housekeeping and general cleanliness standards for branch environment.
- Ensuring the necessary updating of claims information to ensure recovery of all rental related claims.
- Assist with streamlining processes without deviating from quality or procedures.
- Other duties on request.
Customer Service:
- Develop and maintain constructive relationships with all clients (internal and external) and suppliers.
- Establish and maintain networks in the business sector.
- Handling of complaints, requests and queries by customer within a 48-hour period.
- Constantly maintain product knowledge of vehicles and all features of vehicles to ensure that customer requirements are met. Fleet
- Ensure all company assets and resources are safeguarded at all times, by taking precautions to minimize risks.
Qualifications and Experience
Minimum Experience:
- 5 years of relevant customer service experience.
Preferred Experience:
- 5 years of relevant customer service experience within Car Rental environment.
Minimum Qualification:
- NQF level 4 qualification (Grade 12, or similar).
- Relevant tertiary qualification will be an advantage.
Minimum Requirements:
- Code 8 driver’s license is minimum; Code 10 driver’s license is preferred.
- Computer literate with intermediate skills with MS Word and MS Excel.
Skills and Personal Attributes
Competencies:
- Excellent communication (articulate and well-spoken, comprehension), telephone, customer relations and selling skills.
- Excellent interpersonal skills.
- Customer focus and the ability to demonstrate initiative.
- Strong administration skills.
- Able to handle pressure and exhibit good time management skills, demonstrating a sense of urgency and commitment.
- Achieve high levels of accuracy and attention to detail.
- A team player that is effective in working with people of different cultures and backgrounds.
- Assertive and ability to collaborate with other stakeholders.
Personal Attributes:
- Committed.
- Professional.
- Resilient.
- Passion for service excellence.
- Energetic, self-motivated, flexible.
- Trustworthy, highly responsible, honesty and integrity in all business dealings.
- Neat and presentable.
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Job Description
- The Sales Executive will be required to achieve set sales targets by providing all customers with unrivaled service excellence and maintaining constructive relationships in order to ensure that every customer’s experience has been outstanding.
Specific Role Responsibilities
- Develop the business to reach set sales targets for the month.
- Drive specific strategies to retain and grow the existing customer base.
- Manage customer expectations to ensure effective delivery of service.
- Total commitment to achieving sales targets and growth by venturing and creating opportunities using own skills.
- Identify and venture into new revenue streams.
- Ensure customer’s escalation is managed and feedback is provided.
- Negotiating the terms of an agreement and closing sales.
- A strong understanding of industry and market trends and customer behaviour.
- Evaluate vehicles correctly.
Qualifications and Experience
- Minimum Grade 12.
- 3 years sales executive experience.
- A Code 8 Driver's Licence is vital.
- Computer literacy
- Proven track record of meeting regular monthly targets.
Skills and Personal Attributes
- Customer and sales management.
- Understanding of the compliance governing the retail industry would be an advantage.
- Knowledge of the areas' most spoken languages an advantage.
- Experience in cold calling to develop a client base.
- Growing the market experience.
- Knowledge of Higher Gear.
- Knowledge of dealership policies and procedures.
- Knowledge of broader competitive motor industry.
- Knowledge of economic & financial factors affecting the industry.
- In depth product knowledge on all related aspects.
- Knowledge of product image and corporate branding.
- Product Knowledge will be huge advantage.
- Self motivated priority setting and time management.
- Oral communication skills; negotiation and influencing skills.
- Accurate customer needs analysis and understanding.
- Accurate customer qualifying.
- Interpersonal and interactive skills.
- Effectively understanding and interpreting customer behaviours and emotions.
- Strong administrative skills.
- Professionalism and presentable.
- Negotiation and persuasiveness skills.
- Closing skills.
- Networking and lead generation skill
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Job Description
Hyundai Automotive South Africa in partnership with Motus Corporation is a well-established company in the Automotive Industry. Hyundai SA ensures that every aspect of the motor ownership experience is in place; from the purchase, to servicing and parts availability.
We are currently looking for a confident, vibrant, hardworking individual to join our dynamic world.Since inception, Hyundai SA has established a network of over 110 dealerships in Southern Africa, including Namibia and Botswana. Hyundai has a wide range of products and have a particularly good name for maintaining high customer service standards.Hyundai was founded in 1946 in Seoul, Korea.
The name ‘Hyundai’ literally means ‘Modern era’, and from the very start the company quickly adopted a passion for progress which has been our hallmark ever sinceHyundai is a brand appreciated by its customers by continuously striving to achieve the single goal of making excellent quality products with an emphasis on exceeding customer expectations. Hyundai now ranks as the world’s fifth largest automotive corporation.
What’s more, Hyundai annually invests billions of dollars in research and development to continuously bring you eye-catching, practical cars that are safer and more efficient than ever before.If you are looking for an opportunity to grow and develop as a professional whilst showcasing your own skills and talents this may just be the role for you!
Specific Role Responsibilities
- We have exciting career opportunities for Sales Cadets. If you are a young, vibrant individual with a flair for sales and a passion for the motor industry this could be the opportunity for you.
Qualifications and Experience
- Matric
- Sales (Preferable)
- Drivers License
Skills and Personal Attributes
- Good communication skills
- Eager to learn
- Good interpersonal skills
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Job Description
Purpose of Position:
- To deliver credit control services in order to process transactions accurately and timeously through the execution of predefined work
- Objectives as per agreed standard operating procedures.
- Reporting to the Financial Manager, the successful candidate will provide functions for Motus Multi Franchise Zambezi
Specific Role Responsibilities
MAIN FUNCTION
- Collect debt for the dealership.
- Accuracy of data input on. Kerridge dealership.
- Maintain constant contact with debtors and ensure collection of all outstanding monies.
- Weekly meetings to be held with dealer to ensure high levels of satisfaction.
- Ensure team co-operation at all times
DELIVERABLES:
- Percentage of outstanding debtors at month end collected within the next month
- Reconciliation of supplier’s statements to payments and Supplier’s ledger.
- Full creditor’s function.
- Percentage debtors outstanding over 60 days.
- Valid credit applications for all debtors.
Qualifications and Experience
- Grade 12
- Computer literacy – Operating system Drive 8 will be an advantage.
- Valid driver’s license
- 3 years’ experience in Creditors/ debtors
- Financial background.
Skills and Personal Attributes
PERSONAL ATTRIBUTES
- Team player.
- Client focused.
- Good numerical ability.
- Take initative
- Basic bookkeeping skills.
- Meticulous.
- Strong administrative Skills.
- Team work.
- Good oral communication – English and second language.
- Problem solving skills.
- Financial acumen.
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Job Description
- To, grow, manage and retrain new and current customers in order to meet required sales volumes that contribute to overall company growth and superior customer service.
Specific Role Responsibilities
- To ensure that the Brand and Dealership is actively marketed and promoted in the allocated, approved targeted market.
- To penetrate the vehicle market in a well-organized, trained and professional manner.
- To identify new and maintain current customers, to maximize Sale.
- To ensure benchmark customer satisfaction and standards of the Dealer and Manufacturer are are maintained.
- Achieve and exceed targeted sales units and first gross profit.
Qualifications and Experience
- Matric Grade 12 essential,
- Tertiary qualification (Desirable),
- Valid Driver’s license,
- Isuzu– Preferably Isuzu Sales certification will be an advantage
- brand Vehicle Sales - > 1.5 years.
- Proven track record of an average CSI rating above national.
Skills and Personal Attributes
- Networking skills (Essential),
- Negotiation skills (Essential,)
- Planning and organizing (Essential),
- Computer Literacy (Essential),
- Communication skills (written and verbal) (Essential).
- Selling skills (Essential).
- Work more than 9 hrs per day, to be able to exceed targets.
- Ability to cope with rejection.
- Confidence (Essential).
- Self-motivation and ambition (Essential).
- People Orientated (Essential).
- Cultural Diversity (Essential).
- Sound ability to manager conflict (Essential).
- Entrepreneurial thinking.
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Job Description
To plan, manage and monitor the implementation of all vehicle servicing activities and processes in order to continuously enhance service delivery and maximise profits.
Specific Role Responsibilities
Process and Governance:
- Manage operational risk and risk mitigation initiatives.
- Implement and manage endtoend processes.
- Define standard operating procedures (SOP's).
- Monitor and report on progress against operational plan and make adjustment where required.
- Resolve problems with the necessary discretion and guidelines.
- Plan, manage and monitor governance compliance processes in area of accountability in order to manage risks and expose liabilities.
- Contribute to the development of the appropriate strategy and set target within area of accountability. **
- Develop, manage and ensure the effective implementation of service level agreements with stakeholders in alignment with policies, procedures and applicable brand specifications requirements.
- Apply product knowledge, techniques and related processes to manage the team`s tasks, quality and time frames.
- Apply and utilise systems, resources and products in a manner that contributes to efficient and effective service delivery and optimised quality of services rendered per product brand.
Finance
- Plan and manage financial activities in line with approved policies, processes and procedures.
- Manage, monitor and report on budget variances and provide solutions.
- Prioritise resource allocation in order to minimise and reduce wastage as well as minimising expenditure.
Client/Customer
- Deliver a service that creates a culture that exceeds customers' expectations in all aspects of the business.
- Plan, manage and monitor processes to ensure customer service excellence.
- Contribute to a culture of customer service excellence, which builds positive relationships and provides opportunity for feedback as well as exceptional service delivery.
- Continuously monitor actual process turnaround times and quality standards and resolve issues efficiently to enhance effective client service delivery.
People
- Implement and manage workforce planning, recruitment, learning and development, performance management, reward and recognition and employee relations to ensurean optimal working environment.
- Monitor and positively influence and manage change, and offer operational support where required
Qualifications and Experience
- 3- 5 years experience in a the Parts and Aftersales automotive environment in a managerial role.
- Leadership Management certification.
- Experience in both dealership and OEM environments
- Trade and Occupational Qualifications will be an added advantage
- Workshop and Parts experience (essential)
- A valid South African driver's license
Skills and Personal Attributes
Behavioural Competencies:
- Change Leadership
- Analytical Thinking
- Improvement orientation
- Development orientation
- Empowering people
- Process Optimisation
- Embracing diversity and sensitivity
- Enabling team success
- Relationship building
- Commercial thinking
- Driving results
- Authentic approach
- Openness to change
- Remaining composed
- Impactful leadership
Technical Competencies:
- Communication
- Computer Literacy
- Conflict Management
- Manage personal work priorities and professional development
- Technical Learning
- Business and Operations Management
- Functional Policies and Procedures
- Organisation Governance, Ethics and Values
- Managerial Competence
- Operations Risk Management
- Planning and Budgeting
- Planning, Management and Measurement Policy Implementation
- Query Resolution
- Service Delivery
- Trust and integrity
Method of Application
Use the link(s) below to apply on company website.
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