Job Openings at HearX Group

Job purpose:

In this role, you will be a member of a team of talented web developers, shaping the future of our multiple e-commerce websites, including Lexie Hearing. These websites showcase our over-the-counter hearing aid solutions and accessories, in collaboration with renowned partners such as Bose. Your journey will involve close collaboration with fellow web developers, product teams, designers, aiming to deliver cutting-edge features while upholding the highest standards of code quality, performance, and user experience. Within our dynamic and collaborative environment, you'll have the opportunity to work alongside experienced web developers who will value your mentorship and guidance.

As an experienced developer, you will contribute towards the team's processes, structure, and documentation and write high quality, maintainable, and performant code. If this opportunity resonates with your ambitions and passions, we encourage you to connect with us and be part of our journey.

 

Minimum Requirements

Education

• Bachelor's degree in Computer Science, Engineering or related field

Experience

• 5+ years working experience
• Proven professional experience as a React.js developer
• Strong proficiency in JavaScript, including ES6+ syntax
• Extensive experience with HTML5 and CSS3
• Experience with popular React.js workflows such as Redux, or Context API
• Knowledge of RESTful APIs and asynchronous request handling
• Experience with version control systems such as Git
• Excellent problem-solving and analytical skills
• Strong communication and teamwork skills
• Experience with testing frameworks such as Jest and Cypress is a plus
• Experience with server-side rendering (SSR) and Next.js is a plus

Skills and Knowledge

• Essential
• React
• HTML
• Javascript/Typescript
• CSS/SCSS
• REST APIs
• Git
• Have an excellent sense of design and attention to detail
• Desirable
• Next.js
• Tailwind CSS
• Storybook
• Jest
• CI/CD pipelines, Github actions preferable

Key Performance Areas, Weighs and Objectives
Analysis and Planning 15%

• Multitask on a range of products and tasks simultaneously, defining priorities and ensuring efficiency.
• Define and communicate a problem, goal and acceptance criteria.
• Communicate and collaborate with development, business analyst and design teams to solve problems, make recommendations and discuss best programming practices.
• Work with stakeholders to achieve appropriate solutions.
• Conduct research on possible solutions and techniques.
• Analyse system issues for root cause, impact, workarounds and permanent fixes.
• Determine and account for dependencies among deliverables, products and systems.
• Identify and mitigate risks.
• Document analysis and planning processes.
• Communicate effectively with the line manager on progress, priorities and workload.
• Estimate accurate completion timelines for projects for use by the project lead in capacity planning.
• Manage time and tasks effectively in order to complete tasks in the correct order of priority and on time.
• Liaise effectively with other team members and backend engineers to ensure timeous completion of integration and the coming together of web applications and the required back end system.
• Track tasks and timing on JIRA.

Programming 50%

• Follow project plan to develop software.
• Meet deadlines and timelines as determined in the planning phase.
• Adhere to agreed upon standards for code, as set and determined by the Front End Development Lead.
• Generate and maintain effective and efficient high quality code.
• Use effective and efficient components & techniques to implement solutions.
• Ensure all work is versioned and backed up according to company standards.
• Take ownership for work, tasks and communication.

Testing and Implementation 20%

• Ensure that all work is tested, benchmarked and fulfills functional requirements before submission.
• Prepare test environment, examples and instructions.
• Participate enthusiastically in peer code reviews.
• Deploy changes to live environment.
• Maintain system and product change logs and release notes according to company standards.

Reporting and Communication 15%

• Keep project documentation up to date and standard.
• Provide timeous, efficient and effective feedback on project status.
• Proactively keep stakeholders updated on progress, risks and problems.
• Assist in the collection and documentation of user's requirements, development of user stories, estimates and work plans.
• Prepare reports, manuals and other documentation on the status, operation and maintenance of software.
• Provide insight and feedback on queries regarding relevant projects.

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Job purpose: 

• Develop and maintain our innovative hearing health platforms on the Android platform, ensuring code is generated that is to specification, neat, accurate and scalable. Work will mainly focus on maintaining and upgrading our hearing aid solutions platform (Lexie Hearing), as well as providing guidance from an Android best practice perspective for products in the rest of the company. Work might also include mentoring other Android developers.

Requirements
Minimum education (essential): 

• National Senior Certificate

Minimum education (desirable):

• Tertiary education diploma/degree relevant to software development
• 3 year degree in computer science or equivalent

Minimum applicable experience (years): 

• 3 years

Required nature of experience: 

• Hands on software developer having been responsible for the development and maintenance of 1 or more projects.

Skills and Knowledge (essential):

• Java
• Reactive programming
• Modular code design principles
• RESTful API integration
• GIT

Skills and Knowledge (desirable):

• Kotlin
• Experience with CLEAN and MVVM architectures
• Experience working within a QMS framework
• Experience with automated testing frameworks

Essential Competencies:

• Examining Information
• Developing Expertise
• Adopting Practical Approaches
• Providing Insights
• Thinking Positively
• Inviting Feedback
• Upholding Standards
• Taking Action

Important Competencies:

• Interpreting Data
• Generating Ideas
• Exploring Possibilities
• Convincing People
• Articulating Information
• Embracing Change
• Valuing Individuals
• Showing Composure
• Meeting Timescales
• Checking Things
• Following Procedures
• Pursuing Goals

Analysis and Planning 20%

• Collaborate in the application lifecycle (planning, design, development, deployment, maintenance) collaborating with stakeholders for requirements.
• Continuously research and evaluate new technologies to optimize development efficiency.
• Plan and design well-structured, reusable application architecture.
• Implement and develop according to best practices to ensure high-quality, maintainable systems.
• Participate in project planning by providing estimates, contributing to requirement documentation, and assisting with work breakdown structures.
• Participate in user story creation, estimation, and work plan development, ensuring clear communication of requirements
• Effectively prioritize, and manage dependencies to ensure timely completion, and switch contexts effectively when the need arises
• Collaborate effectively with development teams to solve problems, make recommendations, and discuss best practices
• Proactively identify and mitigate code related risks, adapting as needed
• Track tasks and progress within JIRA

Development and Testing 50%

• Develop software adhering to project plans, deadlines, and coding standards
• Develop and maintain high-quality, maintainable 
• systems using efficient and reusable code according to best practices.
• Use version control effectively and according to best practices, as well as backing up other work according to company standards
• Prepare and maintain testing environments, including examples and instructions
• Conduct initial testing and assist in developing testing plans
• Implement and maintain automated tests and component libraries according to team practices
• Analyze systems to identify root causes of issues within a system, develop workarounds, and implement permanent fixes
• Deliver thoroughly tested and performance benchmarked work that meets functional requirements before deployment
• Deploy changes to the production environment following established procedures
• Implement and maintain DevOps processes, including CI/CD pipelines and Infrastructure as Code as applicable to the team
• Maintain up to date and accurate code and system level documentation

Reporting and Communication 10%

• Provide clear, timely, and efficient updates on project status, progress, risks, and potential problems to the team lead
• Prepare reports, manuals, and other documentation related to software status, operation, and maintenance
• Maintain accurate system and product change logs, release notes and notifications to other teams, according to company standards and team practices
• Offer insights and feedback on queries regarding relevant projects
• Collaborate effectively with team members and stakeholders, by being available on appropriate communication channels with timeous, well articulated responses

Contribution to the Team 15%

• Take ownership of projects
• Actively participate in peer code reviews, discuss best practices, and contribute innovative ideas to projects
• Collaborate with the team to solve problems and ensure successful project delivery - on time and as spec'd
• Contribute to the development of fellow team members through knowledge sharing and promoting best practices

Quality Management and Compliance 5%

• Deliver high-quality products that meet specifications, user requirements, best practices, deadlines, and regulatory compliance (e.g., FDA, CE, ISO)
• Apply knowledge of the Quality Management System guidelines and its relevant processes to ensure quality and SOC2 compliance in medical device- and other software
• Ensure all testing adheres to defined specifications
• Contribute to safeguarding information and data in accordance with company policies
• Keep all supporting documents up to date

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Job Purpose:

• Drive initiatives to increase profitability of B2B division and its related products by managing staff, systems and technologies to establish and accomplish set business objectives, devised in coordination with Executives. 

Key functions: 

• Holistic team management
• Operations management within division in line with Executive strategy
• Product management and oversight on strategy, market and focus of products as well as brand and product cohesion
• Business Development to increase profitability of division
• Resource management, assignment and tracking in line with approved budgets
• Systems integrity and scalable systems design and implementation
• Coordination on strategy with Executives; and translating this into workable plans, to driveling implementation and coordination within division
• Ultimate responsibility for ensuring compliance (legal and regulatory) of products and monitoring of adherence within division
• Division culture and HR management within the larger company structure and in line with policies and procedures
• Efficient communication loop with Executives to enable feedback to shareholders and the Board
• Key client management

Direct Reports:

• Marketing Team
• Sales Team
• Development Team 
• Business Analyst Team
• Production and Quality Assurance Team

Minimum education (essential):

• Industrial Engineering BEng Degree or Similar

Minimum education (desirable):

• Business Management, Project Management or similar

Minimum applicable experience (years):

• 10 years

Required nature of experience:

• Operations management and business analysis in a technological, SaaS, HaaS or systems-based company
• Go to market strategy development and implementation
• Commercialization of technology 
• International expansion

Skills and Knowledge (essential):

• Operations management
• Team management and culture
• Technical skills to lead the development strategy for a Systems team
• Process design and optimization
• Waterfall project management methodology 
• Budgets, forecasts and financial management of a division
• Strategic development, decision-making and forward planning
• Active ability to context switch and manage multiple projects/products concurrently
• Business development & revenue growth planning and execution

Skills and Knowledge (desirable):

• Customer engagement (UI and UX, post-market surveillance)  
• Analytics and Data analysis
• Compliance audits (ISO certification or similar) 
• Key client management 
• Technical expertise in systems and technology

Division & Team Management 40%

• Holistic team management to ensure healthy team culture (physical, emotional and professional safety)
• Ensure team (and individual’s) development in terms of continuous learning, expertise development and innovation
• Monitor and encourage team performance, ensuring best use of resources
• Increase Division’s effectiveness with the following:
  • Recruitment, selection and orientation
  • Training, coaching, and counseling disciplinary matters
  • Communicate values, strategies, and objectives
  • Assign accountabilities and plan. Monitor and appraise job results
  • Develop incentives within provided budget
  • Develop a climate for offering information and opinions
  • Providing educational opportunities

• Manage team’s budget and track actuals in coordination with Finance 
• Ensure effective team communication and adherence to hearX company policies
• Ensure completeness and accuracy of completed work product by commenting on and signing off on such work product
• Maintain strict management confidentiality in terms of knowledge of HR details and Executive decisions and data
• Drive positive culture development and coordination between B2B and B2C Divisions

Operational & Financial Management 30%

• Oversee operations of the Division, looking for opportunities for continuous improvement
• Ensure the development of tactical programs to pursue targeted goals and objectives
• Oversee technical integrity and capability of Division with scalable systems design and implementation
• Ensure the overall timeous delivery and excellent quality of the Division's offerings to customers
• Coordinate efforts by establishing procurement, production, marketing, field and technical services and practices
• Key client management and relationship building and oversight for Division
• Evaluate and decide upon key investments in equipment, infrastructure, and talent
• Report key results to relevant stakeholders and Executives
• Drive transparent and comprehensive data analytics implementation for the Division
• Manage P&L, budget and approvals for procurement, stock management and customer pricing in Division

Strategic 20%

• Develop strategy plans by studying technological and financial opportunities; presenting assumptions; recommending objectives
• Drive key strategic projects for the Company, where such projects combine the technologies and capabilities of the B2B and B2C Divisions
• Stay up to date with industry trends and occurrences, and use this information to strategically inform Division strategy
• Build and maintain company image by collaborating with customers, government, community organizations and employees; enforcing ethical business practices
• Accomplish subsidiary objectives by establishing plans, budgets, and results measurements; allocating resources; reviewing progress; making mid-course corrections
• Maintain quality of service by establishing and enforcing organization standards

QMS 10%

• Ensure conformity of products to product requirements in terms of the hearX Quality Objectives which includes regulatory and legislative compliance, leveraging the expertise of the Legal & Regulatory teams as needed
• Drive certification and regulatory compliance (including internal and external audits) of Division’s products and processes, leveraging the expertise of the Legal & Regulatory Team
• Upholding of ethical and legislative requirements

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Job Purpose:

• Manage office and building facilities and ensure a safe and effective working environment. Build a cohesive office and team environment and ensure employee satisfaction.  Ensure that hearX is the best place to work for employees in the world.

Minimum education (essential):

• National Senior Certificate

Minimum education (desirable):

• Relevant Office Administration Course

Minimum applicable experience (years):

• 7 years

Required nature of experience:

• Office administration
• Procurement of office equipment and consumables
• Budget management
• Supplier liaison
• Facility management 
• Housekeeping
• Health and Safety
• First Aid

Skills and Knowledge (essential):

• Computer literate
• Dealing with upset individuals
• Emotional maturity
• Resolving employee problems or complaints
• OHSA (first aid training required and will be provided by the Company if successful candidate does not have the required certificate)

Other:

• Own transport would be required.
• All travel for business purposes will be claimed back from the Company.
• Available after hours in case of emergency.
• Working hours: 8:00 - 17:00

Essential Competencies:

• Showing Composure
• Thinking Positively
• Valuing Individuals
• Meeting Timescales
• Checking Things
• Managing Tasks
• Producing Output
• Taking Action

Important Competencies:

• Examining Information
• Developing Expertise
• Adopting Practical Approaches
• Generating Ideas
• Interacting with People
• Establishing Rapport
• Articulating Information
• Making Decisions
• Embracing Change
• Inviting Feedback
• Understanding People
• Upholding Standards

Team Management 15%

• Manage the office support team, ensuring high quality work
• Increase team’s effectiveness with the following:
  • Recruitment, selection and orientation
    Training and development
  • Assign accountabilities and plan
  • Monitor and appraise job and project results
• Develop a climate for offering information and opinions
• Ensure the team meets timelines and produces content of the highest quality, always maintaining the professional image of hearX internally and externally
• Ensure that the team has the support and resources it needs to thrive and develop professionally
• Liaise with Executive Assistant on Team Events, Year End Function and other banqueting, ensuring full administration team collaboration and execution

Reception Management 10%

• Manage the visitor process: greet, direct and assist visitors, ensuring that the team provides visitors with the access and refreshments they require
• Keep up to date with visitors and ensure they are attended to
• Ensure that there is always a responsible person manning the reception desk and office phone
• Keep up to date with staff movements and events
• Book, manage and prepare facilities as required
• Ensure that packages and deliveries are received and managed
• Answer, address and determine purpose of incoming phone calls, forward calls to the appropriate person and deliver messages accurately and completely
• Deal with queries and provide correct information
• Complete administrative tasks, such as filing, data entry, and document preparation, where required

Office Management 30%

• Ensure that Office Administrator’s duties are completed and make alternative arrangements in their absence
• Ensure that  Housekeepers’ duties are completed and make alternative arrangements in their absence
• Ensure that  Barista duties are completed, quality of service is up to standard and make alternative arrangements in their absence
• Monitor and purchase consumables, stationary and first aid supplies
• Obtain quotes and order office equipment, whilst overseeing installation, as required
• Liaise with IT to ensure smooth and effective office operations and stock procurement and management
• Oversee employee onboarding and off-boarding processes
• Assist with internal staff functions (birthdays, socials and year end functions)
• Oversee office space allocation and seating arrangements in collaboration with management
• Arrange catering and refreshments as required

Facility Management 20%

• Maintain the maintenance register
• Liaise with office park management regarding maintenance
• Oversee the maintenance and repair of office facilities, including aircons, plumbing, electrical systems, and general upkeep
• Coordinate with external vendors and contractors for facility-related services
• Ensure that office assets are maintained and the asset register is kept up to date
• Manage the aesthetics of the office and conduct regular inspections of the facilities to proactively identify and address any issues
• Manage access control and parking bays
• Manage security measures, including access control and alarm systems, correspond with armed response as required
• Act as the first-point-of-contact for armed response, 7-days a week

Finance 10%

• Manage office operations & consumables budget
• Report on budget versus actuals as required
• Log expenses and receipts on Xero as required
• Ensure cost-effective solutions for office operations

Health & Safety 10%

• Ensure that workplace practices comply with the Occupational Health and Safety (OHS) Act 85 of 1993 and relevant regulations
• Implement and enforce safety protocols and procedures to maintain a safe working environment
• Conduct regular safety audits and inspections to identify potential hazards and ensure compliance with OHS Act standards
• Collaborate with health and safety committees to develop and update safety policies and procedures
• Keep up-to-date with changes in OHSA legislation and ensure that the organization remains compliant

QMS 5%

• Ensure that QMS guidelines are adhered to
• Own and manage the Office QMS process and associated records
• Ensure that all supporting documents and records are kept to date
• Ensure that all processes are kept relevant

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Job Purpose:

• The Digital Marketing Specialist will assist with leading and managing various aspects of digital marketing campaigns across different platforms and channels to help achieve the B2B division’s commercial objectives.
• The specialist will work closely with the B2B Marketing Lead, Designer and Sales team to ensure creative and strategic alignment, performance improvement and end-to-end implementation of digital marketing tactics. They will collaborate with external agencies for digital campaigns (if/when needed) and actively support with lead generation-specific digital marketing initiatives and Search Engine Optimization (SEO).
• The candidate will also handle all administrative tasks related to digital marketing, providing support and insights related to campaign performance, competitor analysis and market research to assist with strategic direction and any ad hoc business projects.

Minimum education (essential):

• BCom Marketing Management or related Commerce degree

Minimum education (desirable):

• Postgraduate Degree or Diploma in Marketing Management or Related.
• Courses/certification in digital marketing and SEO

Minimum applicable experience (years):

• 5 years

Required nature of experience:

• Business to Business marketing
• Digital campaign management
• Creating, monitoring and optimizing campaigns across various platforms such as Google Ads, LinkedIn, Facebook, YouTube, 3rd-party programmatic platforms, and automated email
• Reporting on platforms such as GA4, Looker Studio, Search Console, SEMRush and LinkedIn Business Manager
• Analyzing and reporting on campaign data
• Setting up and testing goals and conversion tracking
• On-page and off-page SEO 
• Website performance optimization, through  on-page optimization, keyword research, backlink building, optimizing page load time, ensuring page crawlability, and correctly setting up page redirects
• Copywriting (long and short form)

Skills and Knowledge (essential):

• Google Ads, LinkedIn, Facebook, YouTube, 3rd-party programmatic platforms, and automated email
• GA4, LinkedIn Business Manager and Google Looker Studio
• Thorough understanding of conversion tracking tools (eg. Google Tag Manager, Firebase, LinkedIn Conversion Tag)
• Proficient in Google Suite (or Microsoft Suite)

Other:

• Experience in international markets (advantageous)

Essential Competencies:

• Examining Information 
• Interpreting Data
• Articulating Information
• Inviting Feedback
• Meeting Timescales
• Managing Tasks
• Producing Outputs
• Taking Action

Important Competencies:

• Developing Expertise
• Providing Insights 
• Generating Ideas 
• Exploring Possibilities
• Developing Strategies
• Making Decisions
• Conveying Self-confidence
• Showing Composure 
• Thinking Positively
• Embracing Change 
• Team Working
• Valuing Individuals 
• Producing Output 
• Pursuing Goals

Direct Digital Campaign Management 40%

• Lead the management of digital marketing campaigns across platforms such as Google Ads, LinkedIn Business Manager, Facebook Ads Manager, 3rd-party programmatic platforms and automated email campaigns
• Manage agency relationships and performance
• Work with the Marketing Lead to manage the creative and copy briefing process for all digital campaigns to ensure timely updates to creatives, alignment with brand positioning and seamless approval and implementation of digital campaigns in support of the B2B division’s commercial objectives. This includes: Getting ad copy approved by Legal, the Marketing Lead and Exco, and getting campaigns approved by the Marketing Lead and Exco
• Conduct digital campaign audits and account analysis to gather insights and make recommendations for new campaign, audience or ad ideas that will improve campaign performance (particularly in the following areas: ensuring lead quality/relevance, and reducing cost-per-lead (CPL) and cost-per-acquisition (CPA))
• Implement ongoing campaign, creative and audience refinements and optimizations
• Assist with reporting and budgeting requirements for 3rd-party digital campaign service providers

Search Engine Optimization (SEO) 30%

• Work with the Marketing Lead to implement and drive the B2B SEO strategy, in the following areas:
  • On-page SEO: Optimize elements on the website (eg. content, HTML code, metadata) to improve our rankings and attract more relevant traffic to the website
  • Off-page SEO: Leverage and optimize elements outside of the website to improve our rankings (eg. backlink building, social media promotion, 3rd-party digital campaigns)
  • Technical SEO: Make our website more accessible and user-friendly for search engines and website visitors (eg. improved site load speed, implementing schema markup, ensuring robot.txt files are properly configured, etc.)
• Collaborate with the B2B Development team to ensure monthly improvement in Domain Authority Score on SEMRush, and website health scores on Search Console

 Data Tracking & Reporting 10%

• Build a digital marketing platform performance report and work with the BI team to automate and optimize the report monthly
• Assist with end-to-end analytics tracking, monitoring and improvement across platforms
• Collaborate with cross-functional teams to ensure accurate conversion tracking
• Track and optimize campaigns monthly to improve performance
• Compile Social Media reports on a monthly basis and provide inputs for improvement

Strategic Management Support 10%

• Work with the Marketing Lead to develop and implement digital marketing strategies that leverage insights from our campaigns, market and competitor analysis, to help achieve our commercial objectives
• Create a comprehensive competitor analysis on a quarterly basis, to ensure we remain relevant and capture competitor activity during key promotional periods
• Contribute to strategic business projects as required
• Consistently explore new possibilities to expand our digital reach and support with driving sales opportunities

Digital Marketing Administration 5%

• Assist with overall digital marketing administration
• Ensure all Marketing folders are kept up to date and that all files are saved in the relevant folders
• Assist with management of all digital campaigns and accounts

QMS 5%

• Ensure that QMS guidelines are adhered to
• Ensure that all supporting documents are kept to date
• Ensure that all processes are kept relevant

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Job Purpose:
To ensure the seamless operation, security, and efficiency of our organization's IT infrastructure. This includes managing and supporting various operating systems, network protocols, cloud services, and security measures. The role requires a versatile individual capable of performing system and network administration, cloud access management, IT security, and end-user support. 

Responsible for automating tasks using scripting languages, managing both wired and wireless networks, providing remote desktop support, and troubleshooting hardware and software issues to ensure optimal performance across the organization's technology landscape.

Minimum education (essential):

• Bachelor’s Degree in Computer Science, Information Systems or equivalent

Minimum education (desirable):

• Microsoft 365 Certified: Administrator Expert
  • Microsoft 365 Certified: Endpoint Administrator Associate
  • Microsoft Certified: Identity and Access Administrator Associate
  • Microsoft Certified: Information Protection and Compliance Administrator Associate 
• Salesforce Certified Administrator
• Professional Google Workspace Administrator
• CompTIA Network+
• CompTIA Security+
• CompTIA Cloud+

Minimum applicable experience (years):

• 3 - 5 years relevant experience

Required nature of experience:

• Microsoft Entra ID management of users, groups, and roles
• Microsoft 365 conditional access policies and Identity Protection.
• Microsoft 365 monitoring of security related logs and alerts, on endpoints and identities
• On-premises Active Directory Domain Services (AD DS) design, deployment, and management
• On-premises Active Directory Certificate Services (AD CS) configuration and management
• On-premises endpoint management and configuration using Group Policy 
• Cloud-based endpoint management and configuration of Windows and Mac endpoints, using  tools such as Microsoft Intune
• Salesforce CRM administration and management, including user management and security settings.
• Google Workspace administration and secure configurations
• Networking design, configuration and management (physical and logical), including routers, switches and firewalls.
• Network monitoring and troubleshooting
• ITIL processes such as Incident Management, Change Management, and Service Desk operations.
• Scripting languages such as PowerShell, Python, or Bash. 
• Automation configuration management, using tools such as Ansible, Puppet, or Chef.

Skills and Knowledge (essential):

• Two or more of the following
  • Microsoft Entra ID
  • Microsoft 365
  • Google Workspace
  • Salesforce

• On-Premises Active Directory
• Microsoft Windows
• Mac OS
• Strong understanding of networking:
  • Protocols
  • Physical network components and how to construct a physical network 
  • Logical network components and how to construct a logical network

• ITIL Framework

Skills and Knowledge (desirable):

• Microsoft Intune
• Microsoft Defender for Endpoint
• Microsoft Sentinel
• Microsoft Azure
• AWS
• Linux OS
• Sophos firewall
• VoIP Systems
• CCTV Systems

Essential Competencies:

• Examining Information
• Adopting Practical Approaches
• Providing Insights
• Meeting Timescales 
• Managing Tasks
• Producing Output
• Upholding Standards 
• Taking Action

Important Competencies:

• Documenting Facts
• Interpreting Data
• Exploring Possibilities 
• Developing Expertise 
• Convincing People
• Making Decisions
• Showing Composure
• Embracing Change
• Inviting Feedback
• Team Working
• Checking Things
• Following Procedures

System Administration (Including Identity and Access Management) 30%

• Centrally manage user access and permissions through single sign on (SSO): create, manage, and delete user accounts and groups, across all systems hearX systems following the security principle of least privilege.
• Implement and enforce secure user access controls and security policies.
• Develop and maintain scripts for automating routine tasks and system maintenance.
• Stay updated with the latest industry trends, technologies, and best practices.

System and Network Operations 30%

• Ensure the efficient and effective operation of internal networks, specifically the HH call center and all related components
  • Recommend and plan required improvements
  • Ensure internet speeds are sufficient and stable
  • Ensure regular  maintenance, redundancy and recommend and perform upgrades when required
• Monitor system performance and availability, using tools to track and analyze system metrics
• Implement automation tools to streamline IT operations
• Handle escalated technical support requests from the existing support team
• Promptly address any technical issues in emergency or critical situations
• Monitor compliance with IT processes and rules
• Plan and undertake scheduled maintenance and keep maintenance records

Endpoint Management 20%

• Troubleshoot software issues and provide support to end-users
• Ensure IT systems comply with industry standards and regulatory requirements, such as HIPAA, GDPR and SOC 2
• Act on IT support tickets and requests from employees, if escalated or if there are capacity constraints
• Enforce and monitor HIPAA and GDPR compliance on desktops

Leadership, Collaboration and Mentoring 10%

• Provide technical support and guidance to end-users and other IT staff
• Work closely with other IT team members, developers, and stakeholders to ensure seamless IT service delivery
• Participate in IT projects, including planning, execution, and post-implementation support
• Research and recommend emerging technologies that support the company’s growth strategy
• Adapt communication style to suit different audiences, ensuring effective verbal and written communication
• Handle complex technical assignments independently, ensuring high-quality work and clear communication

QMS 10%

• Create and maintain detailed documentation, workflows, and supporting materials for systems topology, support, and administrative actions
• Ensure that QMS guidelines are adhered to
• Ensure that all supporting documents are kept to date
• Ensure that all processes are kept relevant
• Ensure that all Cyber Security related processes are adhered to