ICT Jobs Vacant at iOCO

The Role

• We are looking for an experienced Automation Anywhere Developer to join our team. As an Automation Anywhere Developer, you will be responsible for designing, developing, and implementing robotic process automation (RPA) solutions using Automation Anywhere. We are looking for someone based in Cape Town.

Skills and Experience

Experience required:

• Experience building bots using Automation Anywhere.
• Experience in doing a POC for Automation Anywhere (beneficial).
• Experience within the Financial services industry will be a bonus.
• The current environment is Blue Prism and there are a few existing bots, but the plan is to move over to Automation Anywhere.
• Experience with other RPA tools and technologies will be a bonus (UiPath, Blue Prism, etc.)
• Experience with non-RPA technologies will also be a bonus (.Net, Java, etc.)

Qualifications Required:

• Automation Anywhere Certificate
• Relevant IT/ RPA Qualification

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The Role

• We seeking to hire an experienced and detail-oriented Moodle Technical Consultant to join our team. The ideal candidate will have a deep understanding of Moodle LMS, its technical aspects, and best practices for implementation, customisation, and maintenance.
• To succeed in this position, you’ll be a self-starter, willing to constantly learn new things, capable of implementing Moodle and WordPress instances creatively, and showing amazing attention to detail. As a key collaborative team member, the Moodle Technical Consultant will work closely with multimedia designers, instructional designers, and quality control to develop the best solutions for our clients’ environments.

Skills and Experience

What you’ll do:

• Implement Moodle instances on Linux and Windows platforms.
• Ensure client instances of Linux, Windows, Moodle and WordPress are patched regularly.
• Ensure client instances are backed up regularly and restored when required.
• Write custom PHP and SQL code as required.
• Move instances between different servers (backup and restore).
• Configure Moodle and implement plugins and themes.
• Configure WordPress and implement plugins and themes.
• Install and administrate Linus servers.
• Develop and deliver training sessions for clients and internal staff on Moodle functionalities and best practices.
• Manage multiple Moodle support tickets simultaneously, ensuring timely delivery and client satisfaction.

Your expertise:

• One year of experience with Moodle and WordPress.
• One year of experience with Linux
• Knowledge of PHP, MySQL, HTML, CSS, and JavaScript.
• Knowledge of Open-Source software.

Advantageous qualifications/experience:

• Moodle Certification (e.g., Moodle Educator Certification, Moodle Partner Certification).
• Experience with other LMS platforms.
• Understanding of e-learning standards (e.g., SCORM, xAPI).
• Knowledge of cloud-based Moodle hosting solutions (e.g., AWS, Azure).

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The Role

• We are looking for an Automation Tester to join our team. Ideally someone based in Cape Town, but we can consider someone in Johannesburg too.
• The ideal person will also be comfortable doing Manual testing as and when required and have a technical background and experience in financial systems.

Skills and Experience

Your expertise:

• Proficiency in testing complex calculations are essential, and any additional experience in Test Automation would be advantageous.
• Tools: Azure DevOps and Cypress (other Automation testing tools will be considered), SQL, Test Case Design, UAT, Defect Detection, Tracking, Prevention, Test sign-off, etc.
• API: Postman/ SOAP UI/ Rest Assured
• Functional and Automation Testing
• Must have/ know good testing principles
• Azure DevOps or TFS experience
• Analysis experience is important
• Experience Writing Test Cases
• Comfortable working in an Agile environment

Qualifications:

• Matric
• Relevant IT/ Testing Qualification

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The Role

• The purpose of the Business Analyst role is to strategize and facilitate effective and competitive business processes by eliciting, analysing, validating, and documenting business organisational and/or operational requirements, providing cost-benefit analysis, suitable alternatives and recommendations. The role conducts market analyses, analysing both product lines and the overall profitability of the business while developing and monitoring data quality metrics, ensuring business data and reporting needs are met. The role also provides technical leadership on the improvement of quality, standards, and processes by ensuring that efficient and cost-effective business solutions and processes are in place to address current to long term business needs/requirements.
• This role plays an instrumental role across business and delivery teams to ensure that solutions are delivered according to the business requirements considering cost, user and organization benefit. The nature of projects in this role are generally across domains, high profile and complex in nature demanding expert business, process and technology perspectives and recommendations.

Role Description:

• Information Seeking and Analysis
• Leadership, Facilitation and Influencing
• Communication, Building and Maintaining Relationships
• Thinking partner and ambassador for the business.
• Organising, multitasking and time Management

Knowledge and Application

Skills and Experience

Experience:

• 7+ years’ experience in a Business Analyst role with a strong technical background, proven track record of successful delivery in a BA environment and extensive experience working within all aspects of the Software Development Life Cycle (SDLC)
• Strong IT and process modelling skills
• Strong understanding of agile development, servers, databases and networking
• Exposure to SAP and relevant modules (bonus).
• Good business acumen along with strong business understanding of the broader retail industry (bonus).

Key competencies and work ethic:

• Expert business analysis skills
• Decisive with strong problem-solving skills
• Good business acumen and enterprising thinking, able to operate comfortably within business strategy, current trends and developments in the retail industry, whilst identifying and understanding key business and commercial issues impacting on and contributing to the success, profitability or improvement of the organization.
• Natural leader with the ability to easily establish trust-based relationships; coaching, mentoring and directing others to reach individual and team goals, delivering end-to-end business solutions in a collaborative and professional manner.
• Efficiently planning, organising and coordinating
• Ability to work in a high-volume, high-pressured environment and deliver high productivity, organising, prioritising, and reordering workload, implementing change in a fast-moving environment.
• Strong technical aptitude with a passion and excitement for applying IT systems or tools, new technologies and solutions and its range of possibilities to increase effectiveness within a functional area and derive value for the business.
• Team player and collaborative partner – Builds strong relationships with stakeholders while working collaboratively across work teams and projects. Open, honest and direct, comfortable giving and receiving constructive feedback. Thinks and acts independently as well as collaboratively.
• Customer focused and understands customers and how best to serve them; committed to providing high-quality customer service and ensuring customer needs and expectations are met.
• Results-driven and quality focused – Efficiently executes tasks and priorities, setting stretch goals for self, while remaining focused and working tenaciously towards meeting and exceeding expectations within quality standards. Strong commitment to quality and delivering a thorough approach to work.

Must have experience:

• Business Partnering Experience
• Change Management
• HR Experience in terms of systems

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Objective of the position:

• You will be responsible for design, including technical documentation and development of new solutions
• You will be mentored by Senior developers and collaborate with leadership as well as business stakeholders to contribute towards design and implementation of technical standards and best practices.

Skills and Experience

New development:

• Advanced technical solution design, code, test and debug software according to the functional requirements and in alignment with standards and best practices
• Provide input into solution designs and set up technical frameworks for new applications and interfaces.
• Analyse, diagnose and resolve errors related to applications and services.
• Collaborate on source control configurations and release management.
• Compile and update technical models and documentation
• Develop changes in line with the application architecture and technical standards.
• Unit test own programs as well as developed interfaces.
• Liaise with project stakeholders as required during the SDLC.
• Regression testing

Ensure environment stability and Systems health:

• Work with the implementation and configuration manager to create deployment instructions and artefacts.
• Collaborate with technical teams to align deployment procedures.
• Collaborating on stability of Application and Database environments with other delivery teams
• Assist with system monitoring and optimization during and post deployments / releases.
• Collaborating on stability of Application and Database server environments with other delivery teams
• Be on standby for production deployments and resolve issues that may arise.
• Investigate production errors where required.
• Be on standby and provide support as agreed with the application manager, some of which could be outside of core business hours.
• Technical support on applications.

Collaboration:

• Provide input to: technical and application design and architecture; development standards and best practices; analysts and testers when required.
• Assist with and contribute towards SQL database design, optimization and implementation modelling
• Implementing process and system efficiencies
• Involvement in strategic project initiatives
• Implementing POC (proof of concept) initiatives

Minimum requirements

• 5+ years of experience developing in an object-oriented environment.
• 3+ years of experience in SQL database design and query writing.
• Experience in an IT environment within an investment management or financial sector will be an advantage

Technical Skills:

• Angular v8+
• Python (back-end)
• .Net and React - an advantage.
• Git source control
• RESTful services
• Testing frameworks for APIs

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The Role

• Are you passionate about delivering exceptional customer service and providing technical support? We're seeking highly motivated and customer-oriented Service Desk Agents X3 to join our dynamic team at iOCO. They will play a crucial role in ensuring the satisfaction of users by providing timely and effective technical support and assistance.

Skills and Experience

What you’ll do:

• Efficient and effective logging and allocation of incoming calls and assisting Engineers / involved parties in ensuring all calls are attended to and closed.
• Ensure that all calls are logged within ITSM tool as per the required operational processes.
• Assist team with work overload as and when required and ensure general administration work is up to date.
• Ensure a high level of customer liaison is maintained at all times and interaction is conducted in a highly professional manner.
• Follow appropriate escalation procedures as and when required.
• Ensure adherence to respective client-specific Operational Manuals.
• Working well under pressure

Your expertise:

• 1-2 Years’ experience in an IT service desk environment
• 1-2 Years’ customer service experience
• 1-2 Years’ experience in First call resolution

Qualifications required:

• A+, N+ or Higher
• Preferred:
• ITIL v3 or ITIL 4

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The Role

• Ready to take the .NET world by storm? We're looking for an Intermediate .NET Developer to help us revolutionize the software development industry! If you're a .NET guru with a passion for innovation and a talent for delivering high-quality solutions, apply now, and let's change the game together!

Skills and Experience

What you’ll do:

• The Developer would be responsible for the development of applications in line with user specifications, design architecture, and best practices. 

The role of the Intermediate Developer encompasses many activities including (but not limited to):

• Construct and implement application solution  
• Construct/ develop programs including coding, testing and debugging using modern development tools/ cloud services and logic apps
• Ensure documentation of code/classes  
• Indicate program unit structure  
• Coordinate application plans with the development team or client  
• Adhere to SDLC and Application Life Cycle Management (ALM) methodologies and processes 
• Mature the application development processes and code quality  
• Integrate front-end with back-end API
• Peer programming with Peers 
• Ability to review code

Your expertise:

• Intermediate (4+ years experience)
• Technical skills required:
• HTML
• CSS
• JavaScript
• C# (.Net core)
• Blazor 

Qualifications:

• Matric
• Relevant IT qualification
• Azure Developer Associate - bonus
• MCSD (Microsoft Certified Solutions Developer) - bonus

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The Role

• We are looking to hire a skilled and experienced Data Scientist with a robust background in data analysis, machine learning, and statistical modeling. Demonstrates proficiency in leveraging advanced analytical techniques to extract meaningful insights from large and complex datasets. Strong command of programming languages such as Python and R, as well as expertise in SQL for efficient data manipulation. Excellent problem-solving skills, attention to detail, and a continuous learner passionate about exploring emerging technologies and methodologies in the data science field. 

Skills and Experience

What you’ll do:

• Provide business insights through statistical analysis, forecasting, predictive modelling, simulation and optimisation. to Identify, explore, examine, integrate and scrub data from multiple disparate data sources required to answer complex business questions.
• Design advanced analytics (quantitative) models that will answer key business questions or discover opportunities for improvement, increased revenue or reduced costs.
• Analyse model results, interpret findings and communicate these findings in commercial terms to Business Users so that the business impact is clearly understood.
• Confidently and clearly communicate analytical results to both technical and non-technical audiences.
• Recommend solutions for creating revenue and reducing costs/loss based on model results.
• Run and automate regular reporting and operationalise successful models. ·
• Establish effective and collaborative partnerships with BI Analysts / Data Scientists / Use Case Owners in the business.
• Work closely with the Data Analyst(s) to assist in answering complex business problems that require statistical analysis.
• Regularly monitor internal and external customer needs and make appropriate recommendations.
• Remain current with retail industry and Business Intelligence and data trends that will have business strategy implications or can be used to support recommendations to continually ‘test and learn/ to generate value. ·
• Remain current with developments in advanced analytics and methodologies.
• Establish effective and collaborative partnerships with relevant business and IT teams, particularly the BI source systems.
• Remain current with developments in advanced analytics technology and methodologies.
• Monitor and report on the progress of IT management’s remediation of IT audit findings and IT risks.
• Contribute to the assessment and selection of IT GRC applications, solutions and services.

Your expertise:

• A minimum of 5 years in advanced analytics, model building and optimisation 
• Experience with data manipulation and analysis using SAS and SQL skills or equivalent analytical platform skills.
• In-depth knowledge of Data Warehousing and BI environments Strong theoretical and practical knowledge of advanced analytical techniques, including: statistical methods, segmentation, experimental design, neural networks, data mining, optimisation techniques. 
• Ability to identify which business problems will have the most value to the organisation if addressed through an advanced analytics solution. 
• Ability to deal with situations where there are a lot of unknowns.
• Experience with Big Data ecosystems and SAS and SQL skills or equivalent analytical platform skills advantageous.

Qualifications:

• Degree in applied statistics, mathematics, operational research, economics, data engineering, risk management or equivalent industry training and experience. 
• Advanced degree (honours or masters) preferred. 

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The Role

• Yearning for More in Your Career? iOCO Infrastructure Services Invites You to Explore Possibilities.
• We are seeking a Field Support Engineer to join our team and provide on-site technical support and assistance to clients or customers.  You'll play a crucial role in ensuring that clients receive timely and effective technical support, thereby contributing to the overall success of the organization.

Skills and Experience

What you’ll do:

• Assisting in 1st/2nd line technical support.
• Call Management
• Call Updating - To ensure that all calls are updated daily with meaningful comments and that correct call update templates are used and completed fully on all calls
• Working on SLA tickets
• Building strong relationships with customers.
• The ability to take ownership of customer problems.
• A proactive approach to customer problems and an understanding of customer perception.
• Remote Incident Resolution.
• Software Deployment
• Ability to multi-task and meet specific goals set as per client requirements.
• Training - To ensure that training is completed during the required

Your expertise:

• Minimum 3-5 years desktop support experience.
• Some server and network support experience (advantage).

Qualifications:

Qualifications required:

• Grade 12
• International MCSE qualified or international equivalent
• A+ / N+ (or equivalent) entry-level IT qualifications
• Good communication skills verbal and written.

Qualifications preferred

• ITIL Foundation
• Microsoft 365
• Azure
• AD
• Soft skills certificates

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The Role

• We are looking for a highly experienced and innovative Senior Data Scientist with a proven track record of delivering advanced analytical solutions and driving data-centric decision-making in diverse industries. Demonstrates strong leadership capabilities, mentoring junior data scientists, and leading cross-functional teams to implement end-to-end data solutions. Adept at communicating complex technical concepts to non-technical stakeholders and influencing strategic business decisions through data-driven insights. 

Skills and Experience

What you’ll do:

Evolve the ADA strategy development, implementation, analysis and tracking

• Evaluate the performance of ADA strategies that will answer key business questions or discover opportunities for improvement, increased revenue or reduced costs.
• Document, recommend, and present key ADA results/findings and design improved strategies that will outperform previous strategies, following the appropriate governance processes for strategy approval.

Provide forecasting and regular ADA MI

• Forecasting of key ADA metrics as per operating plans.
• Timely and accurate production of MI reports to track ADA performance and variance analysis explaining actual values against business forecasts.
• Make appropriate recommendations to address unfavorable variances.

Lead analytical projects

• Develop and drive project plans for major ADA development including securing resources to ensure its on-time, within budget and to-quality implementation.
• Prove the business effectiveness and/or efficiency of analytically driven implementations (Post Implementation Reviews) and based on proven results or convincing analytical prediction, recommend and implement appropriate champion/challenger strategies to continually “test and learn” to improve ADA profitability.

Contribute to quality and governance standards

• Oversee and ensure that ADA analytics are performed to the required standards.
• Ensure awareness, adherence and compliance to the Governance Policies and any other related policies and procedures.

Provide effective stakeholder and resource management

• Align ADA implementations to Business Unit resourcing requirements to ensure they’re on-time, within budget and to the required standards.
• Effectively integrate with stakeholders to ensure implementation practicality and business quality as appropriate.
• Coach and mentor Data Scientists, Analysts and others in the team as required.

Your expertise:

• Proven strategy development and implementation experience using ADA analytics.
• Experience in working in an outsourced environment and effectively implementing solutions using both internal and external resources.
• Experience in SAS Advanced programming (or equivalent) for statistical analysis and manipulation of very large data sets.
• At least 3-5 years analytical experience on a consumer portfolio dataset (retail, banking, telecoms etc.).
• Retail experience advantageous.

Qualifications:

• University degree in Business or Mathematics or Statistics or Operational Research or Economics or Engineering or Risk Management or equivalent industry training and experience.