Field Support Engineer at iOCO

The Role

• Yearning for More in Your Career? iOCO Infrastructure Services Invites You to Explore Possibilities.
• We are seeking a Field Support Engineer to join our team and provide on-site technical support and assistance to clients or customers.  You'll play a crucial role in ensuring that clients receive timely and effective technical support, thereby contributing to the overall success of the organization.

Skills and Experience

What you’ll do:

• Assisting in 1st/2nd line technical support.
• Call Management
• Call Updating - To ensure that all calls are updated daily with meaningful comments and that correct call update templates are used and completed fully on all calls
• Working on SLA tickets
• Building strong relationships with customers.
• The ability to take ownership of customer problems.
• A proactive approach to customer problems and an understanding of customer perception.
• Remote Incident Resolution.
• Software Deployment
• Ability to multi-task and meet specific goals set as per client requirements.
• Training - To ensure that training is completed during the required

Your expertise:

• Minimum 3-5 years desktop support experience.
• Some server and network support experience (advantage).

Qualifications:

Qualifications required:

• Grade 12
• International MCSE qualified or international equivalent
• A+ / N+ (or equivalent) entry-level IT qualifications
• Good communication skills verbal and written.

Qualifications preferred

• ITIL Foundation
• Microsoft 365
• Azure
• AD
• Soft skills certificates