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The Shoprite Group of Companies, comprising several iconic brands, is the largest retailer in Africa. It started out as a group of eight grocery stores in 1979, and has grown into a technologically-advanced, continent-wide business selling items from food, liquor and medicine, to concert tickets and furniture. Today the Group is at the forefront of retail...
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Job Objectives
- Providing project leadership through the successful identification, management, and delivery of projects and initiatives while providing expertise on sustainability programmes and projects which include a focus on environmental, and socioeconomic development drivers.
- Successfully execute and deliver all assigned projects on-time, within scope and budget, ensuring that all assigned projects are aligned to the sustainability strategy and project management methodology.
- Direct sustainability programmes, projects, and initiatives to ensure compliance with government regulations and other frameworks that the Group subscribes to.
- Remain informed of market-related sustainability topics, trends, and risks to proactively identify and develop sustainability-related programmes, projects, and initiatives.
- Provide subject matter expertise and advice to the business and lead multi-disciplinary teams to deliver on sustainability programmes, projects, and initiatives.
- Provide regular, clear, and concise visibility on project status (timeline, key decisions, dependencies, issues, risks, metrics) through weekly/monthly status reporting and project/resource reviews.
- Monitor, evaluate and report on the effectiveness of sustainability programmes, projects, and initiatives through the submission of periodic reports and routine analysis of information and data. Conduct and capture project lessons learnt identifying project wins and opportunities for improvement.
- Develop sustainability tools, procedures, and work instructions, where necessary, to ensure that the Group remains compliant with regulations, internal policies, and best practices.
- Build and maintain strong relationships with internal and external stakeholders (suppliers, local government, NGOs, etc.).
- Develop communication material and plans to keep key internal and external stakeholders informed about sustainability programmes, projects, and initiatives.
- Develop and deliver sustainability Alerts and training material to sustain the implementation of sustainability programmes, projects, and initiatives.Contribute to the periodic review and evaluation of the Group's sustainability strategy and implementation plans as well as programmes and projects.
Qualifications
- Degree in Business Sciences, Engineering or equivalent – (essential).
Experience
- +5 years' experience in an environmental sustainability or equivalent role with demonstrable experience implementing and leading sizeable sustainability projects - (essential).
- Relevant knowledge and practical experience of environmental issues and initiatives across the value-chain: biodiversity, waste and recycling, renewable energy, social enterprise, community engagement etc - (essential).
- Experience with providing sustainability expertise, leading, guiding and advising multiple and diverse internal and external stakeholders - (essential).
Knowledge and Skills
- Knowledge of environmental regulations impacting the industry including but not limited to a strong understanding of sustainability issues relevant to the food retail - (essential).
- Advanced knowledge of MS-suite, specifically MS-Excel.
- Knowledge of sustainability reporting frameworks and standards.
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Job Objectives
- Costings, allocations and reconciliations for business units other than Supermarkets
- Verification and final approval of export service provider invoices
- Processing of invoices on SAP for supplier payments
- Shipping line vendor account reconciliations
- Checking payment documentation prepared by payment clerks
- Assisting with monthly imports figures
- Assisting with monthly reports
- Assisting with annual budgets
- Act as a back up for other ITD finance staff
Qualifications
- Bachelors Degree in Financial Managment (Essential)
Experience
- Minimum of 1 years experience within a finance administrative role.
- Knowledge of SAP Finance system
- Understanding basic management accounting
- Knowledge and Skills
- Deciding and initiating
- Attention to detail
- Working with people
- Planning and organising
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Job Objectives
Medical Aid Administration:
- Ensure accurate and timely processing of member application forms, changes to existing memberships, and related documentation, communicating outcomes, facilitating the transactional activities
- Liaise with Payroll, People Partners, and Medical Aid Administrators to follow up on outstanding information and resolve any discrepancies Sign off on medical aid-related forms (e.g., Dental, Gap, Flexicare, Vitality) and communicate updates to relevant stakeholders
- Manage medical aid-related mailboxes and respond to employee queries in a timely manner
Benefits Maintenance and Reporting:
- Maintain up-to-date employee benefits records and documentation, including eligibility, dependents, and contribution changes
- Generate and distribute monthly and annual medical aid reports, statistics, and invoices to stakeholders
- Assist with the annual review and update of medical aid policies, contribution tables, and member communication materials
- Prepare files and support the Principal Officer in the annual benefits review process and regulatory submissions
Stakeholder Engagement and Coordination:
- Act as the primary point of contact for employees regarding medical aid-related inquiries, changes, and issue resolution
- Coordinate and attend regular meetings with Medical Aid Administrators, Payroll, Finance, and other relevant teams to discuss benefits-related matters
- Assist in the preparation of agendas, minutes, and supporting documentation for various benefits related meetings (e.g., Admin Meetings, Reconciliation Meetings, Board of Trustee Meetings, Management Meetings, Audit Committee Meetings)
- Collaborate with internal and external stakeholders to ensure the effective implementation and communication of benefits programs
Continuous Improvement:
- Stay up-to-date with changes in medical aid regulations, policies, and industry best practices
- Identify opportunities to streamline benefits-related processes and implement efficiencies
- Provide recommendations and input to management on enhancing the organization's benefits offerings and administration
Employee Centric Delivery
- Providing administrative support according to benefits policies and procedures.
- Adhering to legislation as required by the benefits function.
- Escalating concerns or challenges to ensure an efficient flow of work is maintained and coordinating the resolution.
- Providing information and empowering the People Support Service Desk with relevant first line inputs to build the capacity within the People Support Service Desk.
- Registering new applications, processing and communicating outcomes, facilitating the transactional activities
- Compiling and updating documents as required.
- Capturing, loading and processing relevant documents on relevant systems.
People (Self, Team & Organisational)
- Participating in and aligning with the Benefits team to deliver solutions and services to the business.
- Participating in various team activities that foster an innovative, agile and employee centric culture where employees are supported, empowered and valued.
- Participating in various team activities that foster a wellness culture to ensure that the Benefits team
- mentally, physically and emotionally feels supported.
- Participating in enabling a culture of open and transparent communication within the Benefits team.
Financial, Reporting & BI
- Ensuring accuracy in data input and relevant reports as applicable to the Benefits team
- Using official data sources to inform administrative outputs.
- Assisting with compiling basic reports for input to broader Benefits and/or People team requirements.
- Consolidating basic costs or data as required
Governance & Compliance
- Ensuring compliance with relevant labour relations frameworks and legislation.
- Ensuring compliance to organisational and legislative governance frameworks and standards includingthe H&S requirements and POPI Act.
- Identifying and mitigation risks.
Future-Fit
- Participating in the integration and effective flow of work with other service areas and business.
- Identifying opportunities for continuous improvement.
- Suggesting or sharing ideas and functional technology requirements where required.
Qualifications
- Grade 12, National Senior Certificate - (essential).
- Diploma in Administration or equivalent - (beneficial).
Experience
- +2 years in an Administrative Benefits role with exposure to supporting the processes related medical aid benefits offerings in a Group structure (essential).
- Experience within the FMCG, retail sector or similar - (preferred).
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Job Objectives
- Manage and Maintain the Quality Management System (QMS) to ensure compliance with relevant regulations and standards
- Transpharm Risk reporting into Group standard Risk reporting structures - Metric Stream
- Generate and review Standard Operating Procedures (SOPs) to ensure compliance with regulations and standard
- Identify and implement improvement opportunities within the quality control process.
- Plan and conduct self inspections with relevant Operations staff, according to required standards (ISO 9001:2008) and client requirements.
Qualifications
- Bachelor's degree in a relevant field (e.g., Pharmacy, Bio-Chemistry, Biology, or related field).
Experience
- Minimum of 3 -5 years of experience in quality assurance within the pharmaceutical industry.
- Experience in managing and leading a team.
Knowledge and Skills
- Strong knowledge of GWP regulations and guidelines.
- Excellent communication skills, both verbal and written.
- Strong organizational and time-management skills.
- Attention to detail and problem-solving skills
- Knowledge of relevant legislation and industry standards.
- Proficiency in Microsoft Office Suite and QA software systems.
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Job Objectives
Customer Centric Delivery
- Supporting and participating in the design and development of the customer service strategy for the Shoprite Group in collaboration with other contact centre leaders and teams to ensure that we place the customer at the centre - delivering on our goal of being customer-centric in everything we do!
- Within the context of the smaller team of Customer Services Agents assigned to the team - operationally overseeing and embedding a customer-centric culture – underpinned by best-in-class customer service experience.
- Being a role model to the team in terms of what great customer service looks like – interacting directly with customers to support escalations and develop the team’s capacity to deal with a variety of service requests with a first-call resolution. Aligning with the Customer Services Manager to ensure support is provided as required within the broader team context.
- Maintaining and improving customer services operations by participating in setting targets and effectively collaborating with other role players in the team to understand and execute effectively on the below operational impacting focus areas within the team context:
- Effectively ensuring compliance with operational guidelines and updated all team documentation to ensure the team is aligned with the company and team’s values and policies etc.
People (Self, Team & Organisational)
- Aligning with the Shoprite Group values and leadership behaviours.
- This role is all about PEOPLE – customers and team members! Motivating and effectively performance coaching the customer services team to ensure customer service delivery excellence. Removing any barriers to achieving great customer services. Ensuring timeous escalation to the Customer Service Manager as required.
- Ensuring the team is adequately resources and that working schedules (time and attendance) and plans are accurately and timeously managed, coordinated and communicated with the team.
- Focussing efforts on the Agents to enable and empower them to deliver the best possible service to our customers.
- Focussing on the development of the specific allocated customer services team to deliver on evolving services to our customers against set KPI’s and service standards and taking responsibility for learning and development initiatives within that customer service team.
- In partnership with the People Team and Customer Services Manager, ensure succession development plans are in place and take responsibility for the development of an operational talent pool by optimising the skills of the existing team.
Financial, Reporting and BI
- Ensuring support and input (where relevant) to financial objectives by providing cost estimates and budget inputs.
- Providing input where applicable the customer service team’s operational costs and budget.
- Providing and sharing relevant insights to shape customer experiences and respond to their preferences.
- Together with other stakeholders, support the preparation of performance reports, and report to the Customer Services Manager as required on a daily/weekly/monthly on:
- Customer escalations/complaint trends, Reputational risk issues, Scheduling variances versus performance impacts, Interactions, trends, and opportunities as well as Daily/weekly/monthly insight with recommendations for improvement.
Governance & Compliance
- Ensuring that the specifically allocated customer services team complies with relevant regulations (people, customers etc.) and organisational governance frameworks and standards.
- Support with the operational implementation (where relevant): structures, policies, processes, procedures, and frameworks as aligned with organisational and team requirements – and directed by the Customer Services Manager.
- Ongoing participation in the identification and mitigation of risks related to customer service delivery team.
Future-Fit
- Providing inputs and writing resource motivations with supporting information to ensure that the Customer Services team is appropriately structured and resourced to deliver on its mandate with the right people in the right roles with the right capabilities at the right time.
- Providing inputs and ideas re: technology requirements to enable a seamless customer experience.
- Ensuring alignment with the customer services team effective flow of work with other functional areas across the Contact Centre.
- Supporting strong foundations on which to build the continuous development, improvement, efficiency, and success including an environment that fosters innovation and delivery. Ensuring that the Shoprite Group remains contemporary in customer services practices.
Qualifications
- Degree in Consumer behaviour, Communications, Business or equivalent - (beneficial).
Experience
- +2 years in a customer service operational, team lead capacity in a Group Call Centre, Customer Interfacing, Customer Support Centre, or equivalent role - (essential)
- Experience within the FMCG, retail sector or similar - (preferred).
Knowledge and Skills
- Demonstrable passion for People! Knowledge of Customer Contact / Call Centre practices within the FMCG, retail sector, understanding of the practicalities and challenges of a customer services environment in this context- (essential).
- We value practical experience and exposure, if a candidate does not have a degree, demonstrable relevant experience will be considered. An extensive and proven track record in a customer service operational, team lead capacity in a Group Call Centre, Customer Interfacing, Customer Support Centre function (or equivalent role) - demonstrating knowledge of trending practices in this context - (essential).
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Job Objectives
- Perform various aspects of the end-to-end customer accounts cycle at various times, including but not limited to: capturing and processing invoices for payment, processing credits, daily reconciliation of payments processed in relation to invoices processed for payment.
- Ensure accurate allocation of credits, payments to invoices and reconciliation of customer accounts.
- Monitor outstanding amounts for account closure letters to be sent, WEEKLY, MONTHLY.
- Prepare customer and 3rd party invoices and statements within applicable standards, periods, and communicate via established channels (i.e., email, or applicable system) including sending correspondence for overdue invoice payments.
- Execute general ledger activities, performing daily accounts reconciliations, ensuring allocation of bank payments received and execute accurate balancing.
- Ensure accurate and efficient management of customer account details as according to company policies, FICA and POPIA guidelines.
- Monitor Money Market SAP Accounts.
- Provide efficient query support activities to stores or branches, and vendors regarding Money Market related queries, responding in a professional manner through phone and e-mail or other applicable communication channels, and providing feedback at all the stages of the resolution.
- Ensure accurate and efficient administrative support on relevant systems for vendor paymentuploads, including document management, processing, and conducing necessary follow-ups.
- Ensure that all daily, weekly and monthly duties and deadlines are met consistently.
- Action all filing and/or archiving for audit purposes.
Qualifications
- Grade 12 with accounting or equivalent - (essential)
- Certificate, Diploma or Degree in Accounting or equivalent - (advantageous).
Experience
- +1-year relevant experience in a financial clerk, or similar role - (essential).
- Additional exposure and understanding of the below areas will be considered as highly beneficial:
- Procedures and risks related to payment processes.
- Transaction. reconciliation
- Internet banking
- Exposure to and an understanding of corporate and retail orientated environments - (preferred).
Knowledge and Skills
- Microsoft Office 365 - Outlook, Excel - (essential).
- Working knowledge of financial documents e.g. statements, invoices, remittances, etc. - (essential).
- Accounting package exposure to SAP - (advantageous).
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Job Objectives
- To control and monitor the quality of all activities and produce in Meat Markets
- To manage all stock in the Region
- To monitor the hygiene & safety processes of the Region
- To perform people management functions for the Region
- To drive and manage all promotional activities in the Region
- To report on all sales activities of and complete administrative duties for the Region
Qualifications
Essential
Experience
Essential
- 2 Years - Management Experience in the Meat Industry inclusive of butchery operational experience
Knowledge and Skills
Essential
- Knowledge of meat cuts/ products
- IR Knowledge
- FMCG principles
- Merchandising standards and principles
- Knowledge of Meat Market Operations
- Knowledge of Meat Market hygiene and safety standards
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Job Objectives
- To control and monitor the quality of all activities and produce in Meat Markets
- To manage all stock in the Region
- To monitor the hygiene & safety processes of the Region
- To perform people management functions for the Region
- To drive and manage all promotional activities in the Region
- To report on all sales activities of and complete administrative duties for the Region
Qualifications
Essential
Experience
Essential
- 2 Years - Management Experience in the Meat Industry inclusive of butchery operational experience
Knowledge and Skills
Essential
- Knowledge of meat cuts/ products
- IR Knowledge
- FMCG principles
- Merchandising standards and principles
- Knowledge of Meat Market Operations
- Knowledge of Meat Market hygiene and safety standards
go to method of application »
Job Objectives
- To control and monitor the quality of all activities and produce in Meat Markets
- To manage all stock in the Region
- To monitor the hygiene & safety processes of the Region
- To perform people management functions for the Region
- To drive and manage all promotional activities in the Region
- To report on all sales activities of and complete administrative duties for the Region
Qualifications
Essential
Experience
Essential
- 2 Years - Management Experience in the Meat Industry inclusive of butchery operational experience
Knowledge and Skills
Essential
- Knowledge of meat cuts/ products
- IR Knowledge
- FMCG principles
- Merchandising standards and principles
- Knowledge of Meat Market Operations
- Knowledge of Meat Market hygiene and safety standards
go to method of application »
Job Objectives
- To control and monitor the quality of all activities and produce in Meat Markets
- To manage all stock in the Region
- To monitor the hygiene & safety processes of the Region
- To perform people management functions for the Region
- To drive and manage all promotional activities in the Region
- To report on all sales activities of and complete administrative duties for the Region
Qualifications
Essential
Experience
Essential
- 2 Years - Management Experience in the Meat Industry inclusive of butchery operational experience
Knowledge and Skills
Essential
- Knowledge of meat cuts/ products
- IR Knowledge
- FMCG principles
- Merchandising standards and principles
- Knowledge of Meat Market Operations
- Knowledge of Meat Market hygiene and safety standards
Method of Application
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