Hospitality Jobs at Accor Hotel

Recruitment and Selection

• Undertake Recruitment and co-ordinate the selection process
• Advertise internally and externally and file copies of advertisement
• Develop and maintain relationship with employment agencies, universities, hotel schools and other recruitment sources
• Maintain recruitment records
• Coordinate Selection Process (Screening and Interviews with relevant parties)
• Conduct reference checking from a minimum of 2 previous employers of the preferred candidate
• Arrange External Background Checks on prospective employees
• Prepare Employee Action Forms (EAF) and Contracts of Employment
• Ensure that Recruitment policies and procedures are adhered to including compliance with Labour Legislation 
• Conduct Exit Interviews to identify trends, retain competent staff and make recommendations where change is necessary
• Assist with the recruitment process on Smart Recruiters 
• Upload relevant vacancies on Accor Careers Platform
• Updating of job descriptions 
• Compiling of Appointment Notices
• Other duties as assigned

Employee Benefits

• Arrange annual staff presentation relating to Fund information and other seminars that would benefit staff well-being
• Arrange annual staff presentation/ personal sessions relating to scheme changes/increases for medical aid
• Other duties as assigned

HR Administration

• Administer timely personnel data updates, including salary, and ensure absolute data integrity
• Employee Personnel files audit
• Overseeing the day-to-day administration of the Talent & Culture office 
• Effective recording and record keeping of recruitment and selection documents 
• Understanding of performance management system
• Responsible for liaising with the IT Department on e-mail accounts for new Heartists as well as the termination and back up of these accounts on resignation/dismissal/transfer
• Follow - up on Performance Review Ratings
• Compilation of information relating to Affirmative Action Plan
• Responsible for the capturing and maintenance of ACCOR INES
• Other duties as assigned

Industrial Relations

• Minutes of Disciplinary Hearings 
• Other duties as assigned

HR Reporting

• Assist with Quarterly Talent Connect report
• Assist with Monthly Metrics Report
• Assist with Monthly Vacation report
• Assist with Annual AA Report
• Other reports as assigned

Other T&C Duties

• Plan and Coordinate Heartist Events
• Oversee the Heartist Canteen with the Culinary Team ensuring the facility is well kept and that food quality is good
• Assist the Talent & Culture Manager Champion Planet 21 Programme
• Assist the Talent & Culture Manager Champion Online Learning Programmes via ACCOR Academy
• Assist with any training interventions

Qualifications

• 3rd Year student that is due to graduate needing to complete 12 months practical learning experience
• Exceptional verbal and written communication skills
• Genuinely passionate about talent management and human resources
• Highly motivated, ambitious, and driven

go to method of application »

TASKS, DUTIES AND RESPONSIBILITIES

• Achieves annual sales targets by executing sales activities within assigned market and market segments.
• Implements strategies to improve market penetration.
• Analysis sales statistics to formulate profitability.
• Conducts market analysis to determine client needs, occupancy potential, desired rates etc.
• Completion of weekly / monthly sales calendar / market trend / competitor analysis feedback reports.
• Ensure use of CVENT / ANAIS – Sales CRM Tools.
• Maintains effective correspondence between clients, General Manager and all teams within Vivari
• Host webinars and virtual product trainings to solicit existing and new business through all segments, on a local and international basis.
• Coordinate’s activities including familiarization trips, educational trips, site inspections related to potential and current booked business at Vivari Hotel & Spa by Mantis.
• Communicates client requests to hotel General Manager in an effective and timely manner.
• Attends property trade shows, sales missions/ blitzes / networking events in key target market cities to develop new business opportunities.
• Account development responsibility. (Local and International Leisure / Corporate contracting)
• Help maintain and grow property database.
• To achieve a minimum of 12 sales calls per week
• Build relationships with potential clients and maintain relationships with current clients
• Achieve sales goals and targets through effective communication and negotiation skills
• Develop and execute sales strategies and plans to increase revenue and market share
• Attend industry events and conferences to network and stay up-to-date on industry trends
• Collaborate with internal teams such as marketing, operations, and finance to ensure customer satisfaction and successful execution of sales agreements
• Provide timely and accurate sales reports and forecasts to management
• Conduct market research to identify new opportunities and competitive landscape
• Provide exceptional customer service to maintain long-term relationships and repeat business

MISCELLANEOUS

• Travel experience and knowledge within South Africa is essential.
• Experience in the travel & hospitality industry, preferably in a supplier sales role.
• Must be willing to travel up to 30% of the time.
• Proficiency in Microsoft Office is essential.
• Must be a fast learner.
• Strong organisational skills and attention to detail.
• Exceptional communication ie. Verbal and written skills.
• Ensures client satisfaction by attending to their requests and inquires courteously and efficiently.
• Continuously seeks to endeavour and improve the department’s efficient operation, and knowledge of own job function.

LAWS, REGULATIONS AND POLICIES

• Follows all applicable laws, and corporate standards and guidelines within Mantis / Accor.

Additional Information

• At least 2 years of marketing experience.
• Knowledge of marketing principles and strategies.
• Ability to analyze data and develop marketing plans.
• Experience in customer service and relationship management.

go to method of application »

Primary Responsibilities:

• Assists Food & Beverage Leaders to ensure all Food & Beverage Standard Operating Procedures are prepared to the highest quality and updated as needed.
• Clearly demonstrates to guests and colleagues a commitment to service excellence through the effective delivery of Fairmont Hotels & Resorts Brand Standards.
• Actively creates Sparkle moments that are based on personalization and creativity.
• Carries out the day-to-day tasks outlined in the shift task list to a high level.
• Ensure all telephone calls are answered courteously and efficiently, within the Brand standards always.
• Takes responsibility for guest experiences that have negatively been impacted and turns them into memorable moments.
• Constantly monitors and is aware of the latest industry trends, new and innovative products and service opportunities related to beverages.
• Presents implementation plan of such to Food & Beverage leaders when applicable.
• Positively promote sales within your department and maximize sales opportunities for the whole hotel.
• Take orders and serve food and drinks following brand standards, as per training when required.
• Effectively supervise the mise-en-place and ensure that there is adequate preparation for service to meet the required standards.
• Organize, supervise and assist with the service of beverages.
• Issue a receipt for every item sold. Ensure that stringent control is kept on all stock used, and that all checks are raised and processed correctly, and are either paid or charged to account.
• Ensure all polishing and breakdown duties are completed.
• Ensure correct handling, use, storage and cleaning of all liquor service equipment.
• Oversee and complete beverage requisitions to ensure the department has the correct level of stock.
• Ensure accurate weekly/Monthly Stock takes are conducted.
• Checks daily opening and closing duties.
• Ensure that there is good control over all stock used, and that all checks are raised and processed correctly, and are either paid or charged to accounts accordingly.
• Makes sure that all products served are accounted for on the final bill before presenting it.
• Liaise and coordinate with beverage suppliers for training and promotions.
• Develop budget plan and record, monitor and present a clear Sales Mix Record.
• Regularly inspect quality of opened spirit in F&B Outlets.
• Ensure all reasonable requests made by a member of the management team are effectively carried out.
• Strictly follows the daily, weekly, monthly, quarterly, and annual cleaning schedules.
• Ensure you are punctual and are well always presented in full uniform.
• Assist Food and Beverage leaders to conduct regular beverage training and provide Food and Beverage teams with in-depth beverage product knowledge.
• Strictly follows finance related procedures and rules.
• Assist customers with their choice of wine or drink and to take the appropriate orders.
• Ensure correct handling, use, storage and cleaning of all liquor service equipment.
• Develop and maintain all wine-related staff training programs, alongside the Sommelier.
• Comply with Hotel’s policy and procedures on Fire, Health, Hygiene and Training.
• Contribute to the restaurant operations if needed.
• Be knowledgeable of hotel information to be able to answer guest inquiries.
• Remembers a guest’s preferences to extend a personalized service.
• Makes sure that all products served are accounted for on the final bill before presenting it.
• Adheres to outlets recipes in Material Control.
• Passionate in beverage and cocktail making.
• Strong knowledge of different beverages and techniques.
• Constantly obtains guest feedback during operation to ensure satisfaction.
• Handles guest complaints and comments competently and swiftly.
• Create Cocktail menu with recipe, understand flavor profile, costing.

Knowledge and Experience

• In-depth knowledge of classic/international cocktails, spirits and hospitality.
• Proficient in Microsoft Office and basic POS management. 
• Previous relevant bar experience with a similar standing or profile in a supervisory role.
• Excellent reading, writing and oral proficiency in English.
• Experienced in all aspects of restaurant service and management.
• Must be well presented and professionally always groomed.
• Strong leadership, interpersonal and training skills to motivate employees as a team.
• High degree of professionalism, creativity, business acumen, energy and determination.
• Proven organizational skills, able to set and meet deadlines with quality results.
• Service oriented with an eye for detail, passion and innovation for Food & Beverage.
• Conducts regular on the job trainings for colleagues to develop their skills and knowledge.
• Interacts with guests and colleagues in a friendly and courteous manner.
• Takes orders and is able to confidently offer different menu options and advice.
• Ability to anticipate a guest’s needs.
• Clears tables throughout the guest’s experience in accordance with the hotels standard operating procedure.
• Uses a Heartist® approach – making guests Feel Welcome, Feel Heart-warmed, Feel Incredible, and Belong.
• Ensures that a maintenance equipment checklist is conducted on weekly basis. Liaising with the Engineering and Housekeeping team as necessary.
• Ensures grooming and hygiene practices of colleagues are in line with the Fairmont Brand.
• Conducts regular on the job trainings for colleagues to develop their skills and knowledge.
• Dynamic, extrovert, sociable, and avid representing the bar and the Raffles brand.
• Team player with outstanding interpersonal skills with ability to communicate with all levels of stakeholders.
• Service oriented with an eye for detail, passion and innovation for Food & Beverage.
• Good presentation and influencing skills.
• Flexible and able to embrace and respond to change effectively.
• Ability to work independently and has good initiative in dynamic environment.
• Self-motivated and energetic.
• Builds strong rapport and coordinates approach with other departmental colleagues.
• Creative thinker and solution-oriented.
• Thrive in large-scale operation and high volume operation.
• Has the ability to work under pressure and can work to all set deadlines.
• Shows initiative to identify tasks that need to be completed and takes action to achieve standards of excellence beyond job expectations.

Qualifications

• Qualification in Hospitality Management/Food & Beverage would be an advantage.
• Additional certification(s) in Food & Beverage will be an advantage.
• At least 1 year of experience in craft cocktail programs.
• Minimum of 3 years’ experience in the same position from a reputable restaurant and or 4- 5* hotel property.