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Imagine a world where people live healthier, more enhanced and protected lives… A world in which each organisation is a powerful influencer and responsible corporate citizen, committed to being a force for social good. As a leading innovator in healthcare, wellness, insurance, investments, financial and life planning, Discovery works ceaselessly to...
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Key Purpose
- To identify and recover stolen and hijacked vehicles on the Discovery Insure contract following a claim.
- To serve as a mediator between clients and/or brokers. Provide feedback and support to claims (salvage) consultants and foster good relationships between brokers and clients.
Areas of responsibility may include but not limited to
- Arrange with uplifting of vehicles from SAPS and move to Salvage service providers within the agreed service level agreement.
- Prepare relevant documentation for the release of the vehicle from the SAPS and accompany clients and assist with identification of vehicle within predetermined time frames.
- Risk mitigation throughout the salvage process.
- Reporting on all recovered vehicles and making recommendations.
- Identify and report on fraudulent claims.
- Perform administrative tasks and meet deadlines.
- Make recommendations to prevent fraud.
- Analyse, collecting, evaluating, and handling of evidence.
Education and Experience
- Matric (Essential)
- 3 years’ minimum of vehicle theft investigation/recovery experience in the short-term insurance industry (Essential)
- 2 years’ minimum SAPS stolen vehicle recovery experience (Essential)
- Investigation terminology (Essential)
- Tertiary qualification relating to investigations and interviewing e.g. Certified Fraud Examiner (Advantageous)
- Hold a valid driver licence (Essential)
- Willing to travel (Essential)
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Key Purpose of the role
The position is responsible for the day-to-day administration and, within the Retirement Funds business unit. This is a core administration function, and the incumbent would be required to holistically administrate a portfolio of different Retirement Fund disciplines, for example monthly contribution reconciliation and investment, Section 13A non-compliance letters and calculations, Default Reg requirements, T-day and new member processes. The incumbent must ensure that processes and procedures are implemented, maintained, and improved. The incumbent needs to ensure operational activity is conducted within regulatory frameworks, accurately, effectively, and efficiently.
The incumbent must ensure that he/she has the knowledge, skills, tools, and competencies required to perform the required job within service level agreements. The incumbent must have an appetite to be part of a growing new business unit, continuous improvement, able to adapt to change easily and play a role in change management within the team, challenge the status quo, inspire, and motivate others. The incumbent will continually review existing processes and procedures to ensure the delivery of committed services to the Umbrella Funds Clients.
Areas of responsibility may include but not limited to
- Manage adherence to Service Level Agreement. Implement processes and procedures and ensure all services in respect of the operations of Umbrella Funds are conducted timeously and efficiently.
- Dealing with the full Human Resources function for staff managed. Ensure others are trained on the processes and systems. Provides staff with clear direction. Sets appropriate standards of behaviour and outputs. Delegates work appropriately and fairly. Motivates and empowers others.
- Ensure that the contribution / billing process (Section 13A, Default Reg, T-day) are accurate, compliant, and abreast with regulatory frameworks such as, Pension Funds Act, Tax Act, Rules of the Discovery Life Umbrella Pension and Provident Funds, Participating employer special rules. Ensures delivery of key operational attributes such as data completeness and data quality.
- Responsible to maintain and update SOP’s in line with business process developments and system enhancements. Assist with audits and appropriate responses to audit queries.
- Ensure regular, comprehensive and appropriate management reports are generated for submission to line manager and the broader business.
- Ensure productivity levels are optimised.
- Dealing with escalated calls or queries from internal stakeholders, communicate effectively with clients to resolve queries and escalations, ensure client expectations are met.
- Develop and maintain excellent business relations with internal and external brokers.
- Managing projects.
- The incumbent is the Subject Matter Expert in Retirement Fund areas under management. Produces new ideas, approaches or insights. Produces range of solutions to problems and do root cause analysis. Effective decision-making by “out of the box” thinking and weighing up risks involved.
Personal Attributes and Skills
The successful candidate must demonstrate the following competencies:
- Communication Skills: able to communicate clearly both verbally and in writing.
- Reporting Skills: ability to consolidate information and compile reports reflecting the necessary relevant information
- Ability to communicate logically and objectively is essential components of this role.
- Attention to detail
- Very organised
- Expresses opinions, information, and key points of an argument clearly.
- Probes for further information or greater understanding of a problem.
- Relates well to people at all levels.
Education and Experience
- NQF level 5 equivalent qualification.
- 3 – 5 years operational leadership and management experience – Essential
- 3 - 5 years umbrella retirement funds contribution / billing process experience (Section 13A of the Pension Fund Act, Default Reg, T-day) – Essential
- NQF level 6 or B Com degree or similar is advantageous
- Relevant Industry Qualifications – Wealth Management, Introduction to Retirement Funds - Advantageous
- MS Office - Advanced Excel skills, Accounting, Investments, People management, operational processes and process mapping. Retirement Fund and Umbrella Fund operations.
- Full compliance and legislative universe relating to employee benefits, FAIS and Umbrella Funds.
- 3 - 5 years’ experience in the employee benefits and 5 years in a senior role.
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Key Purpose
Our Software Engineers play a critical role in Vitality’s successful business model by building and maintaining software solutions, in line with quality and time parameters, to enable operation as a fully integrated composite business, offering brilliant products with seamless, intuitive customer journeys.
The Associate Software Engineer learns on the job by delivering software components. They support development, delivery and maintenance of Vitality software products and develop skills whilst working under supervision to deliver stories in a multidisciplinary team. They understand the different types of testing and are aware of, but not responsible for, security. This role will not sit on problems, but proactively seek guidance from others to progress.
Key outputs:
Implement the software development life cycle: Build, maintain, test, deliver, release and document user-friendly and customer centric software solutions, as required.
- Takes ownership to identify, locate and competently fix faults and provides route cause analysis and recommendations; plans and implements releases, troubleshoots, and provides support as required.
- Is competent in working with monitoring tools, interprets the detail and monitors and supports production and non-production platforms.
- Fully comprehends appropriate architectural patterns designs that address the scope of the business problems and coaches these to others.
- Contributes to enterprise architectural decision making by way of being a subject matter expert in the scope of a core application technology or technical specialism.
- Designs systems characterised by medium levels of risk, impact and business or technical complexity.
- Selects appropriate design standards, methods and tools and ensures they are applied effectively.
- Reviews the systems designs of others to ensure selection of appropriate technology, efficient use of resources and integration of multiple systems and technology.
- Participates in peer reviews, providing insightful observations and guidance, addressing coding problems in a clear and respectful manner.
- Applies information security, designing solutions and services with security controls embedded, specifically engineered as mitigation against security threats as a core part of the solutions and services.
Deliver to standards: Understand, adhere to, and apply Vitality’s defined technical and process standards to ensure the effective management of risks and the protection of Vitality’s data.
- Accesses documents, guides, principles, and rules through the relevant Vitality knowledge base and both refers and applies to work, although under guidance.
- Uses automation and peer review to assess the knowledge and application of the standards.
- Developing an understanding of “ready” and definition of “done”.
- Provide guidance to other software engineers, and 3rd parties, on adherence to these standards to ensure the effective application across Vitality.
- Question, provide insight, ideas and input into how the standards could better support Vitality, including includes making recommendations to update existing or create new standards.
- Actively undertake required updates to documents in line with the agreed process and definition of “done” and “ready” and peer review document updates as requested.
Provide integrated solutions: Ensure solutions are user-focused, strategically aligned and effectively integrated across multiple teams and platforms to ensure the business needs are met.
- Observe and engage with others to understand the context of the application and where it fits into the wider landscape.
- Attend and actively participate in the relevant operating forums and attend project meetings, scrum meetings and other relevant forums to learn more about the business to better understand how to provide integrated solutions.
- Build and test software in line with the design specifications to ensure the required integration.
- Enable the integration testing of components for other teams prior to implementation.
- Provide support and guidance and sign off on the delivery of their software to ensure required integration.
- Work within and across teams to ensure seamless integration and support planning and management teams to understand the impact on the delivery process.
- Evaluate and define approaches to understand the user story, guiding others in doing so and offering recommendations on the best tools and methods to be used.
- Identify process optimisation opportunities with guidance and contribute to the implementation of proposed solutions.
Engage stakeholders: Collaborate, work with, and develop an understanding of the needs and requirements of both internal and external stakeholders to achieve the desired outcomes.
- Responsible for the stakeholder relationship leads and presents engagements with internal stakeholders, proactively collaborate with stakeholders
- Work with teams across the business at all levels to understand the business requirements, technology design, and story playback.
- Facilitate meetings and guide discussion, engaging at a high level to negotiate and resolve complex or significant conflicts, issues, and change requirements
- Collaborate with others to review specifications and use these agreed specifications to design, code, test and document programs or scripts of medium to high complexity, using the right standards and tools.
Build and transfer skills and knowledge: Take responsibility for developing personal skills and expertise aligned to role.
- Works independently within the framework of Vitality’s modern technology platform (e.g., Micro Services tools such as Kubernetes / Springboot).
- Coach and mentor other software engineers in relation to assigned coding languages/s.
- They understand 3rd party / COTS packages.
- Create learning opportunities (lunch & learn / developer forum / case studies / learning circles) for other software engineers across domains by initiating and conducting sessions to develop skills and knowledge in line with the needs of the business.
Collaborate within and across teams: Work effectively together with others across varying areas of expertise to achieve the required results.
Personal Attributes and Skills:
- An excellent communicator and motivator.
- Emotional intelligence or at a minimum, understand impact of decisions on people, workflows, and business.
- Technical fluency to effectively work with processes and workflows.
Education:
- Matric
- A bachelor’s degree or Diploma in Computer Sciences/ Information Systems or equivalent IT tertiary qualification or Formal Java Qualification
Experience and Knowledge:
- 5 years’ systems development experience in Java, Java EE
- An excellent understanding of Enterprise Data architectures
- Strong technical skills in Java (Spring Boot, Hibernate), AWS microservices, Oracle, Mongo & PostGres.
- Strong Microservices experience is required including Design.
- A solid understanding of event driven architecture
- IntelliJ Eclipse IDE
- JUnit with unit and integration tests
- JIRA, Confluence, Git with BitBucket Code versioning
- Splunk, Dynatrace, Kibana experience
- SOAP, XML, XSLT, Web Services experience
- JMS, Tibco EMS experience
- JSP, html, Struts experience
- EJB 3, & EJB 2 experience
- EAP 7 Server
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Key Outcomes may include but are not limited to:
The Service Manager is responsible and accountable for the service delivered to all Discovery Bank clients from a service channel perspective. The incumbent aligns the service team within the Operations area to rollout strategic initiatives and implement solutions within the service team. This involves continuously analysing the service and operational functional areas against best practice in the market; identifying and establishing service trends and management frameworks for effective management and productivity; conducting research and analysing the risk exposure and impact.
Initially, the role will focus on improving service delivery, maintaining quality, enhancing business processes, driving and delivering on adhoc projects to meet organizational goals
Areas of responsibility may include but not limited to
- Analysing daily data to support business continuity and improvement of staff.
- Implementing effective communication strategies within the team during the changing conditions within the business between staff and direct reports
- Effective and Inspirational leadership, with a high level of administrative capabilities
- Support with large business integration projects including the migration of staff across businesses.
- Facilitate the determination of skills gaps between existing card and future banking services operational requirements.
- Accountable for the administration of ISO9000 standards including the alignment with business goals.
- Help set up the Service Operations of the Bank to ensure exceptional and innovative customer service at optimal cost across multiple channels.
- Help establish the Service team, provide input to the development of the operating strategy and principles, and measurement and reward framework.
- Taking ownership of internal and external stakeholder management
- Prepare for the soft launch to staff, including the setup of the in-house store and the call centre.
- Be a champion in supporting customer excellence during and after our migration and integration of business and staff.
- Ensure compliance with all relevant Call centre and Operational policies.
- Constantly drive results through others
- Develop optimal relationships with internal and external stakeholders, including introducing effective SLA’s which are met.
- Engage others in decision making, encourage consultation but be responsible for effective decision making.
- Communicate regarding the strategy and influence people to strive towards the achievement of the strategic objectives of the organization.
- Influence and motivate staff and leaders to high levels of performance.
Education and Experience (Preferred/Optional)
- Bachelor of Commerce or Bachelor of Science Degree – Required
- Post Graduate Degree (Advantageous)
Work Experience
- At least 3-5 years’ experience on a managerial level
- At least 3-5 years’ experience within Operations
- Extensive experience within the banking environment
- Proven track record of successful implementation of business process change projects
Technical Skills
- Business presentation skills
- Understanding of corporate organizations
- Understanding of Business Processes
- Banking regulation and industry knowledge
- Understanding of data and statistics
- High level of computer literacy and MS Office
- Experience in Banking operations ( advantageous)
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Key Purpose of the role
The role involves policy and benefit reviews to identify client needs. The financial adviser will ensure that clients are always aware of product enhancements that may benefit their existing or new need. The financial adviser will always conduct financial needs analysis and or assess risk appetite before recommending changes to their existing product structure and or fund portfolios.
Job Category
We are looking for a suitably experienced financial adviser to become part of our vibrant and dynamic sales team. This individual will consult with existing Discovery Life, Invest and Insure clients to offer them specialist advice on their current products, benefits and or fund selection. This role drives ongoing servicing of existing clients and as such is remunerated on a non-commissionable basis.
Key Responsibilities
Your tasks will typically involve:
- conducting in-depth reviews of clients' financial goals, from risk protection to wealth creation
- conducting a financial needs analysis and preparing proposals best suited to meet individual clients' requirements
- providing clients with information on new and existing products, benefits and services
- designing financial strategies
- assisting clients to make informed decisions
- reviewing and responding to clients changing needs and financial circumstances
- contacting clients with news of new financial products or changes to legislation that may affect their savings and investments
- Review client policies regularly to determine if adjustments are needed because of personal or financial changes
Personal Attributes and skills:
- Strong Customer focus
- Networking skills
- Proactive engagement
- Service orientated mind-set is critical
- Strong Planning and organisational skills
Qualifications and Experience:
Minimum
- Wealth management qualification with at least 120 credits
- RE5 qualification
- At a minimum 2 years’ experience as a financial adviser
Beneficial:
- Understanding of Financial Planning
- Knowledge of insurance (short-term, health, risk and investment industry)
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Key Purpose
Lead the strategic development of actuarial reserving processes and methodologies, leveraging cutting-edge AI solutions and advanced analytics to drive informed decision-making and support business development. Foster innovation and collaboration across teams, shaping the future of the reserving function in a dynamic, growth-oriented environment.
Areas of responsibility may include but are not limited to
Core Corporate Actuarial function
Reserving estimation:
- Lead the development, enhancement and implementation of robust reserving processes and methodologies using actuarial and advanced modelling techniques.
- Monitor experience and assess reserve adequacy, making enhancements as necessary based on emerging data and trends.
- Use data analytics to analyze historical experience to assist Senior Management with strategic decision-making processes.
- Stay updated with and ensure compliance to the relevant regulatory requirements and standards (IFRS 17, SAM, APNs etc.)
Corporate Artificial Intelligence Champion
- Serve as the AI Champion for the Corporate Actuarial team, identifying and implementing opportunities to integrate artificial intelligence and machine learning techniques into actuarial processes.
- Collaborate closely with the wider Discovery Insure AI and Operational Analytics teams to develop and implement AI solutions that enhance actuarial models, data analysis, and decision-making processes.
- Lead and provide guidance on AI-related initiatives within the Corporate Actuarial function.
Leadership and Innovation
- Define and articulate a strategic vision for the future development of the reserving function, incorporating advancements in technology, analytics, and regulatory requirements.
- Lead initiatives to streamline processes and enhance the scalability of reserving methodologies, ensuring readiness for business growth and expansion into new markets.
- Champion innovation and collaboration within the actuarial team, fostering a culture of continuous improvement and knowledge sharing.
Stakeholder Engagement
- Collaborate with underwriting, finance, claims and pricing teams to optimize the reserving process and provide feedback into strategic decision-making processes.
- Manage deliverables and relationships with external audit, Head of Actuarial Function, Group Risk and the Prudential Authority.
- Presentations to the Actuarial Committee and Senior Management on model enhancements and financial results.
Skills and Knowledge
- Proficiency in MS Office (Excel, PowerPoint and Word)
- Actuarial reserving and modelling – Advanced level
- VBA & SQL – Intermediate level
- Programming skills – R or Python (advantageous)
- Predictive analytics modelling (advantageous)
- Non-Life Reserving Techniques
- Stochastic Modelling Techniques
- IFRS 17
- SAM Financial Soundness Standards (advantageous)
- Relevant Actuarial Practice Notes
Education and Experience
Education:
- Matric
- Honours degree in Actuarial Science
- Fellow of the Actuarial Society of South Africa (FASSA)
Minimum Experience:
- 4 years proven experience in a Short-Term Insurance organization
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Key Purpose
Understanding the business requirements and through a structured process documenting, validating and translating it into functional specifications that are used by developers to craft a technical solution. Testing and validating the functionality of the technical solution against the business requirements. Interfacing between the business client and the development team with regards to the business and functional requirements.
Ensuring that the business requirements are delivered in the implemented solution. Working with multiple business areas and multiple teams that require deep integration of solutions. Building and maintaining strong relationships with clients and acting as a consultant on the application.
Areas of responsibility may include but not limited to :
- Act as a consultant to the client on the application
- Participate in client planning forums and advise on solutions
- Challenge the business in their thinking, especially to understand the intent of the business requirement
- Assist business to articulate the benefits they wish to realize with the solution
- Pursue enquiries with clients to understand the "why" rather than the "what" of the business request
- Facilitating the development of a Business Case
Customer Requirements Specification (CRS):
- Follow a structured process to listen to, understand and document client requirements If needed, facilitate activities like interviews or JAD sessions to expand the understanding of the business requirements
- If required, perform analytical tasks, data extracts, run queries or any other form of analysis to gather information
- Following up with clients to clear up ambiguity and possible misunderstanding
- Documenting the requirements in a Customer Requirements Specifications (CRS) document (which may include UML models, business process documents)
- Ensuring alignment between the Business Case and the CRS
- Review the functional requirements with the client, using appropriate formats such as presentations and walk-through discussions and obtain sign-off on CRS
Product Requirements Specification (PRS):
- Design and validate the functional solution
- This involves interpreting the CRS into a set of Functional Requirements Specifications (FRS)
- Apply knowledge of the system, interfaces and dependencies to highlight integration aspects that must be considered
- Identify a set of stakeholders that need to be involved in creating and validating the PRS
- Interview business and technical owners, as well as experienced members of the development team (Development Manager, Architect, Business Analyst Senior)
- Identify and Involve other teams and domains that must be integrated to for the solution to work
- Build & demonstrate GUI prototypes, to validate the designs
- Perform modelling & build data models that simulate the solution
- Identify and design a set of test cases/scripts, test scenario's and test data sets to accompany the PRS
- Validate the PRS and Test Basket with the client and identified stakeholders and obtain sign-off
Solution Proposal
- Review the approved CRS and PRS with the development team
- If required, revert back to client or other stakeholders if technical issues require business decisions in order to proceed
- Answer queries from the development team on business or functional aspects of the required solution
- Defend the client business requirements
Project Documentation:
- Perform Project Management activities, such as providing the client as well as relevant team members with estimates of the duration of tasks
- Provide updates to project schedules
- Maintain and update the scheduling system
- Coordinate work activities between the client and development team (e.g. scheduling JAD sessions)
- Maintain project documentation
- Provide input to technical design, and liaise between the client and the technical team
- Act as a project manager: define & manage risks, define and document scope, update and report on progress, assign tasks and manage delivery
- Manage and prevent scope creep
- If required, conduct a Post Implementation Review (PIR)
Release Notes & Training Material:
- Update and publish release notes related to the current system changes implemented and notify impacted parties
- Assist trainers with queries or release notes
- Present initiation papers to other teams at the Channel Forums
- Develop procedure manuals for the system (for use by development team)
- Maintain and update the CRS and PRS with any added content
- Upload CRS, PRS and TS to the SharePoint server and load links into the scheduling system
- Keep status updated
- Check documents in and out of system
- During go-live, perform live monitoring of the new system
- If required, make configuration settings/updates, version number changes, workflow and configuration table changes
Query Report:
- Respond to incidents escalated by the Incidents team
- Log issues in the appropriate issues logging system
- Conduct preliminary analysis on issues
- Provide reporting to Development Manager or PM on project activities and status.
Service Level Agreements:
- Agree required support functions with business prior to go live, and document in SLA
- During go-live, provide end user support if required
- Be on standby for possible client issues during go-live
- Provide ad-hoc "walk through" support on site with clients
- During go-live, participate in the resolution of serious errors by implementing emergency changes
- Provide assistance when presentations are done to external clients (e.g. Brokers)
Personal Attributes and Skills
Behavioural competencies:
- Drives Results
- Passion for delivery and quality
- Values Driven
- Optimistic
- Learns on the Fly
- Resilient
- Instils Trust
- People Savvy
- Drives Results
- Problem Solver
Additional attributes:
- Proactive in approach to planning
- Risk Mitigation
- Solution Driven
- A strong delivery focus
- Highly adaptable and resilient (Able to work under pressure and Change Readiness)
- Ability to prioritize and work on multiple tasks simultaneously
- Ability to deal with complex models and their application
Education:
- Matric
- BSc Comp Sciences / Information Systems or equivalent tertiary qualification (Advantageous)
- Business Analysis Diploma / Advanced Business Analysis qualification or related Business Analysis Certification (Advantageous)
- BPMN Course (Advantageous)
Technical Knowledge:
- PL/SQL – writing/running queries (Beneficial)
- SQL, UML, XML and OO
- Processes: ITIL (Incident, Change, Release, Problem Management),
- Technologies: SQL (Oracle and IBM Netezza), UML, XML and JSON
- Tools: Enterprise architect, Visio, SoapUI (SOAP) / REST client (JSON), Atlassian tool suite (Jira, Confluence)
- Other: Software architecture, facilitating JAD sessions, data modelling techniques, UML Process Design, Industry compliance standards and legislation
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Key Purpose
- To support with onsite marketing and increased awareness at targeted employers, driving increased new business growth and retention
Areas of responsibility may include but not limited to
- Interact face to face with Discovery Health Medical Scheme (DHMS) members and potential members on site
- Represent Discovery Health and fulfil the role of DHMS brand ambassador
- Assist with troubleshooting member queries relating to benefits, cards, product, new business etc
- As a technical product expert, be able to market and educate members on DHMS, on a one on one and group basis
- Conduct product presentations to groups of potential members
- Assist on-site with marketing activations to attract and engage with potential new members, building interest in the brand and the product/s
- Engage with Discovery stakeholders in order to resolve queries
- Assist with new business implementations by engaging one on one with members on site
Personal Attributes and Skills
Behavioural Competencies:
- Values driven
- Competitive drive to work hard and perform on the job
- Positive and enthusiastic attitude
- Proactive and takes initiative
- Eagerness to learn
- Well developed communication skills (oral and written)
- Ability to position and communicate messages clearly
- Presentable
- Convincing and can influence
- Resilient and persistent
- Well developed interpersonal skills
- Good organisation and time management
- Good problem solving skills
- Observant and detail orientated
Education and Experience
- Marketing, administration, or business qualification
- Matric
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Key purpose
This is an opportunity for a Strategic Sourcing & Research Specialist to work closely with the Talent acquisition team, HR community & business. The purpose of this role is to provide strategic sourcing expertise which include building, sourcing, attraction, qualification, and maintenance of talent pipelines, equip business with the latest recruitment research and the management of the end-to-end recruitment process and optimisation initiatives.
Key Outputs
The successful applicant will be responsible for but not limited to the following broad job functions:
- Development of strategic sourcing & research strategy and implementation
- Build a diverse sustainable and future-fit talent pipelines whilst also providing insights that guide the sourcing strategies for critical/scarce talent segments.
- Work closely with the recruiters to manage the recruitment process for search assignments and measurement of recruiting metrics, like source of hire, quality of hire and time-to-fill.
- Forecasting of future talent needs in line with the business requirements by understanding shifts in the marketplace.
- Management of the end-to-end recruitment process, technologies, and recruitment related initiatives (i.e., in-house events)
- Design attraction methodologies leveraging recruitment marketing channels (i.e., social media), ATS system, referrals, and other creative avenues to generate robust talent pipelines.
- Partner with Business leaders to analyse and interpret internal and external market intelligence data and derive insights for strategic business decision making.
- Contribute to strategic projects i.e., content building, business process optimization, multi-disciplinary team engagement.
- In partnership/networking with universities, professional associations, and talent communities to identify critical and diverse candidates.
- Build an intentional professional brand as a subject matter expert on LinkedIn.
- Talent Acquisition policy documentation updates and monthly reporting to monitor and measure return on investment of recruitment solutions.
Personal Attributes and Skills
Role Model: Acts with integrity, impartiality, and independence, balancing personal, organisation and legal parameters.
- Has a deep sense of own core values and operates within personal boundaries.
- Consistently acts according to organisational and legal principles and agreed processes
- Delivers to expectations and promises
- Accepts responsibility and takes remedial and developmental action when mistakes are made.
- Deals with personal data and information in a highly professional manner and within the boundaries of relevant legislation
Competencies
- Collaborates
- Builds Talent
- Customer focus
- Drive
- Time Management
Experience and Qualifications
Essential
- HR (Human Resources) or business-related degree
- 5- 7 years’ experience in strategic recruitment and sourcing at senior levels (executive and critical skills)
- Sourcing research experience (preferably recruitment agency or executive search firm)
- In-depth knowledge of candidate attraction and selection strategies
- Has presence and impact Strength in building and maintaining relationships
Advantageous
- Data-analytics capabilities (advanced excel skills)
- Good understanding of medical insurance industry
- Experience in HR Systems i.e., Smart People
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Key Purpose
Understanding the business requirements and through a structured process documenting, validating and translating it into functional specifications that are used by developers to craft a technical solution. Testing and validating the functionality of the technical solution against the business requirements. Interfacing between the business client and the development team with regards to the business and functional requirements.
Ensuring that the business requirements are delivered in the implemented solution. Working with multiple business areas and multiple teams that require deep integration of solutions. Building and maintaining strong relationships with clients and acting as a consultant on the application.
Areas of responsibility may include but not limited to :
- Act as a consultant to the client on the application
- Participate in client planning forums and advise on solutions
- Challenge the business in their thinking, especially to understand the intent of the business requirement
- Assist business to articulate the benefits they wish to realize with the solution
- Pursue enquiries with clients to understand the "why" rather than the "what" of the business request
- Facilitating the development of a Business Case
Customer Requirements Specification (CRS):
- Follow a structured process to listen to, understand and document client requirements If needed, facilitate activities like interviews or JAD sessions to expand the understanding of the business requirements
- If required, perform analytical tasks, data extracts, run queries or any other form of analysis to gather information
- Following up with clients to clear up ambiguity and possible misunderstanding
- Documenting the requirements in a Customer Requirements Specifications (CRS) document (which may include UML models, business process documents)
- Ensuring alignment between the Business Case and the CRS
- Review the functional requirements with the client, using appropriate formats such as presentations and walk-through discussions and obtain sign-off on CRS
Product Requirements Specification (PRS):
- Design and validate the functional solution
- This involves interpreting the CRS into a set of Functional Requirements Specifications (FRS)
- Apply knowledge of the system, interfaces and dependencies to highlight integration aspects that must be considered
- Identify a set of stakeholders that need to be involved in creating and validating the PRS
- Interview business and technical owners, as well as experienced members of the development team (Development Manager, Architect, Business Analyst Senior)
- Identify and Involve other teams and domains that must be integrated to for the solution to work
- Build & demonstrate GUI prototypes, to validate the designs
- Perform modelling & build data models that simulate the solution
- Identify and design a set of test cases/scripts, test scenario's and test data sets to accompany the PRS
- Validate the PRS and Test Basket with the client and identified stakeholders and obtain sign-off
Solution Proposal
- Review the approved CRS and PRS with the development team
- If required, revert back to client or other stakeholders if technical issues require business decisions in order to proceed
- Answer queries from the development team on business or functional aspects of the required solution
- Defend the client business requirements
Project Documentation:
- Perform Project Management activities, such as providing the client as well as relevant team members with estimates of the duration of tasks
- Provide updates to project schedules
- Maintain and update the scheduling system
- Coordinate work activities between the client and development team (e.g. scheduling JAD sessions)
- Maintain project documentation
- Provide input to technical design, and liaise between the client and the technical team
- Act as a project manager: define & manage risks, define and document scope, update and report on progress, assign tasks and manage delivery
- Manage and prevent scope creep
- If required, conduct a Post Implementation Review (PIR)
Release Notes & Training Material:
- Update and publish release notes related to the current system changes implemented and notify impacted parties
- Assist trainers with queries or release notes
- Present initiation papers to other teams at the Channel Forums
- Develop procedure manuals for the system (for use by development team)
- Maintain and update the CRS and PRS with any added content
- Upload CRS, PRS and TS to the SharePoint server and load links into the scheduling system
- Keep status updated
- Check documents in and out of system
- During go-live, perform live monitoring of the new system
- If required, make configuration settings/updates, version number changes, workflow and configuration table changes
Query Report:
- Respond to incidents escalated by the Incidents team
- Log issues in the appropriate issues logging system
- Conduct preliminary analysis on issues
- Provide reporting to Development Manager or PM on project activities and status.
Service Level Agreements:
- Agree required support functions with business prior to go live, and document in SLA
- During go-live, provide end user support if required
- Be on standby for possible client issues during go-live
- Provide ad-hoc "walk through" support on site with clients
- During go-live, participate in the resolution of serious errors by implementing emergency changes
- Provide assistance when presentations are done to external clients (e.g. Brokers)
Personal Attributes and Skills
Behavioural competencies:
- Drives Results
- Passion for delivery and quality
- Values Driven
- Optimistic
- Learns on the Fly
- Resilient
- Instils Trust
- People Savvy
- Drives Results
- Problem Solver
Additional attributes:
- Proactive in approach to planning
- Risk Mitigation
- Solution Driven
- A strong delivery focus
- Highly adaptable and resilient (Able to work under pressure and Change Readiness)
- Ability to prioritize and work on multiple tasks simultaneously
- Ability to deal with complex models and their application
Education:
- Matric
- BSc Comp Sciences / Information Systems or equivalent tertiary qualification (Advantageous)
- Business Analysis Diploma / Advanced Business Analysis qualification or related Business Analysis Certification (Advantageous)
- BPMN Course (Advantageous)
Technical Knowledge:
- PL/SQL – writing/running queries (Beneficial)
- SQL, UML, XML and OO
- Processes: ITIL (Incident, Change, Release, Problem Management),
- Technologies: SQL (Oracle and IBM Netezza), UML, XML and JSON
- Tools: Enterprise architect, Visio, SoapUI (SOAP) / REST client (JSON), Atlassian tool suite (Jira, Confluence)
- Other: Software architecture, facilitating JAD sessions, data modelling techniques, UML Process Design, Industry compliance standards and legislation
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Key Purpose of the role
- The key purpose of this role is to administer Group Risk policies and reassurance premiums, reconciling and administering the Vitality Member billed scheme, process annual reviews, pay commission, process Broker changes and to handle all queries relating to any of the above with external and internal clients.
Areas of responsibility may include but not limited to
- Process data comparison through the web to prepare reconciliation of premiums to ensure that the client is applying correct rates against internal billing.
- Ensure underwriting team is provided with accurate information from the data comparison to prepare their audits.
- Liaison with both internal and external clients to ensure resolution of client queries (TWT); as per SLA
- Responsible for entire billing process including monitor monthly billing, contributions allocation and sending statements
- Compare bank statement against scheme batch remits to ensure the accurate allocation of payments/premiums to correct schemes. Issue credit control where necessary.
Personal Attributes and Skills
The successful candidate must demonstrate the following competencies:
- Self-starter with a high attention to detail and be able to multi-task
- Good at follow through
- Exceptional ability to communicate written and orally
- Problem solving and solution focused
- Analytical – interpretation
- Building relationships
- Coping with pressure (deadlines)
- Time-Management and Organizational Skills
- Must be team orientated, willing to assist other team members in the office
- Compassion: will be working with people who are sometimes in dire situations or going through difficult transitions. Must be compassionate to their situation and working with them in a positive way
- Outstanding customer service skills
Education and Experience
- Matric with Maths.
- MS Office experience especially Excel (Vlook-up) and Compass.
- Group Life/Risk Insurance experience.
- 3 to 5 years working experience within a Group Life Administration environment
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Job Purpose
- The Team Leader Coach assists a high performing team of Bankers and manages monthly targets within SLA and sets a quality standard. The incumbent also facilitates and drives projects from initiation to completion as well as initiates and innovative solutions to gain efficiency.
Key outcomes may include but are not limited to:
- Leads, coaches and supervises a specialised client service team.
- Provides updates reports to management.
- Presents new enhancements at forums.
- Networks and builds relationships.
- Delivers results and meets customers’ expectations.
- Facilitates team outputs and delivery ensuring the highest standard of delivery.
- Coordinates projects for team and business and leads project meetings when required.
- Drives operational deliveries and maintains efficiencies within the team.
Special Condition
- Shift work may be required
Work Experience
- At least 3 - 5 years working experience in a call centre environment
- Including 2-3 years experience in Banking
- 2-3 years Management experience as an advantage
Education
Technical Skills or Knowledge
- Knowledge of Discovery Bank systems and the servicing
- Advanced level of Microsoft Office
- High level command of English language
- Advanced writing skills
- Detail orientated (organized and systematic)
- Persuasion skills
- Ability to prioritize
- Deadline driven
- Ability to be assertive in difficult situations
- Resilient
- Time management and planning
- Able to work under pressure
- Stress management
- Strong Project Management skills
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Job Purpose
The Technical Marketing Specialist is responsible for analysing market trends and providing technical support and advice in order to develop new products and to use analytical expertise to create technical marketing materials which support product distribution and build the retail banking products.
Areas of responsibility may include but are not limited to
- Prepares and presents technical analyses on product utilisation, product performance, industry and market trends, and competitors’ products and performance
- Derives new insights and makes recommendations on product positioning, intermediary sales tools, white papers and product development
- Develop a multi-channel sales strategy and support the roll-out of key initiatives
- Provides technical support to the research and development team in the development of new products
- Researches potential consumer demands for the products and services and develops marketing strategies
- Develops pricing strategies and marketing materials and finds ways to market products to ensure awareness and profitability
- Collaborates with Marketing and Distribution teams to ensure the latest available assets, content and information is available for clients and the distribution force
- Produces high quality PowerPoint presentations including data gathering, interpretation of information and finally creating an overall polished look and feel
Personal Attributes and Skills
- Strong written, oral and presentation skills with the ability to discuss technical concepts to a variety of audiences
- Solid interpersonal skills
- Analytical, diagnostic and problem solving skills
- Ability to work under pressure across different organizational boundaries
- Ability to handle change and navigate ambiguity
- High level of attention to detail
- Strong work ethic with a focus on value added delivery
- Excellent strategic planning ability
- Understanding market trends and customer needs
Education and Experience
- 2-4 years' management consulting experience with project experience within a Financial Industry
- Degree in Analytics/ Science/ Statistics/ Mathematics/ Engineering
- Management consulting experience at a Tier 1 firm would be advantageous
- Existing experience with programming and running analysis using SQL would be advantageous
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Key Purpose
- Work closely with a passionate Applications Infrastructure support team to identify and investigate problems. The role requires conducting root cause analysis and identification of suitable solutions for the Applications Infrastructure team.
Areas of responsibility may include but not limited to:
The successful candidate will be required to perform but not limited to the following key outputs in respect of the Applications Infrastructure portfolio:
- Conduct trend analysis of series data, both systematically and manually to determine common occurrences and recurring issues
- Log problems on the problems register
- Determine the impact of a problem by determining severity, frequency and cost
- Using impact assessments to determine priority of a problem relative to other problems and business
- activities
- Provide updates to the Problem Manager
- Determine the absolute cause of the problem by various means, including, but not limited to recreating the issues in a test environment, reviewing system design, asking relevant questions to stakeholders
- Identify interim and long term solutions, taking into account cost effectiveness & ease of implementation
- Review a business/technical specification prior to development and identify any potential problems that could be created with the proposed solution
- Also to identify any missed requirements that would lead to future problems
- Document and present the Problem Reports related to identified problems
- Provide assessments of risks, impacts, severity, possible alternative solutions, status of investigation and recommendations
- Produce project management reports per team (monthly) giving area-specific analysis of all problems
- Participate in internal forums such as Support Services Work Group and lead workstreams, to contribute to the methodology and standards
- Ensure that knowledge acquired in the Release process is shared within the larger Support community
Competencies
The successful candidate must demonstrate the following competencies:
- Self-starter who takes ownership, is accountable, and is able to work with minimal supervision.
- Excellent communicator who follows and leads interchangeably
- Results oriented with the ability to work under pressure and juggle multiple concurrent projects with changing priorities and deadlines
- Strong stakeholder management skills
- Adherence to risk management rules and procedures
- Able to deal with complexity and migrate between detailed and high level requirements
- Tenacious, stress management ability
- Excellent written and verbal communication skills
Education and Experience
- Matric/Grade 12 Certification
- ITIL V3 Certification
- Minimum of 2+ years’ Problem Analysis experience
- Strong statistical analysis and reporting
- Experience in problem solving and Root Cause Analysis
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Key Purpose
The Infrastructure Performance Administrator role reports into the IT operations manager for the purpose of supporting, servicing, configuring, monitoring IT Infrastructure, and performance, availability, including maintenance of the monitoring environment. Also providing infrastructure and application performance management support to Back Office and System teams. Close engagement with Events Operations and Incident Management teams by means of updates to configurations and procedures.
Interaction with product vendors are also required. Key importance is focusing on uptime and ensuring timely resolution in the event of failures. The role requires troubleshooting and investigating the root cause of application and infrastructure operational failures, while providing recommendations for remediation controls.
Areas of responsibility may include but not limited
- To ensure that all the IT monitoring products suites and infrastructure are maintained, focusing on uptime and serviceability.
- Creating, maintaining, and contributing of team processes and documentation, including monthly reporting
- Preparing of availability monitoring dashboards for teams as well as management, to provide varying levels of visibility into the issues encountered within the environment, both real-time and over an extended period
- Create and maintain custom monitors, notifications and dashboards required by all relevant teams.
- Focusing on the enhancements and application of the current and new core monitoring systems
- Configuring monitoring and maintaining, correlating alerting solutions to ensure that only relevant issues are being identified and alerted upon
- Gathering business and technical information regarding solutions used within the environment to determine the specific services and functions required to be monitored.
- Tweaking the monitoring, correlation, and alerting solutions to maximize the number of pertinent events being identified, while continuing to minimize false positives.
- Identifying technical issue trends that point towards an underlying problem, working with Problem Management and Major incident leads ensuring correct notifications and thresholds are setup.
- Contributing to the troubleshooting and resolution of potential significant infrastructure issues occurring within the environment, to address complex and underlying issues.
- Resolve incident/request/workflow assigned to team within the specified SLA
Personal Attributes and Skills
- Working with People
- Adhering to Principles and Values
- Planning & Organising
- Delivering Results and Meeting Customer Expectations
- Deciding and Initiating action
- Presenting and Communicating Information
- Applying Expertise and Technology
- Adapting and Responding to Change
- Coping with Pressure and Overcoming setbacks
- Problem Solving
- Attention to detail.
Education and Experience
- Matric - Essential
- IT Diploma or Degree – Essential
- 4 Years IT Operations/Services experience with 3 years in a Performance Monitoring and Administration of an IT environment – Essential
- VMware Portal – Essential
- Ansible Tower/AWX – Essential
- ITIL Foundation – Essential
- Monitoring Tools (Dynatrace, SCOM, Appdynamics etc) – Essential
- Cloud deployment – Advantageous
- Github – Advantageous
- Sailpoint – Advantageous
- Service Now – Advantageous
- CA – Advantageous
- Power BI – Advantageous
- Beyond Trust – Advantageous
- SaltStack – Advantageous
- TerraForms – Advantageous
- Unix or Linux certification – Advantageous
- Microsoft OS – Advantageous
- Networking knowledge - Advantageous
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Key Purpose
- To deliver world class service to all Discovery Health Members, Providers, Employer groups, Hospitals, and Brokers by supporting and fully resolving their queries through various servicing channels, primarily over the telephone.
- To effectively manage the risk of in-hospital admissions by using your clinical knowledge and integrating this with your understanding of the benefits of the scheme and ensuring accurate information regarding funding
Key outputs
The successful applicant will be responsible for but not limited to the following job functions:
- Confirming benefits according to set protocols and funding rules
- Accurately obtaining and capturing information to confirm correct funding
- Servicing all key stakeholders telephonically and via other servicing channels until the query has been resolved
- Servicing key stakeholders in a customer centric way to ensure that we live by our service principles
- Keeping up to date with product changes and benefits to ensure that all key stakeholders are accurately serviced
- Continuously staying abreast of all digital servicing tools within the business and ensuring that the functionality is fully understood
- Achieving and exceeding key performance metrics relating to service delivery
- Keeping abreast of continuous process, product updates and digital tools
- Dealing with multiple interactions
- Consistently utilizing all servicing tools available
Competencies and Skills
Behavioural Competencies
- Following instruction and procedures (Self-development)
- Analysing (Managing Complexity)
- Learning and Researching (Nimble Learning)
- Presenting and communicating information (Communicating effectively)
- Delivering results and meeting customer expectations (Customer focus)
- Deciding and initiating action (Decision Quality)
- Working with people (Collaborating)
- Writing and reporting (Communicating effectively)
Knowledge
Skills
- Time Management
- Verbal and written communication
Personal Attribute and Skills:
- Customer Centric
- Knowledge of Anatomy and Physiology
- Time Management
Education and Experience
Education:
- Matric
- South African accredited Clinical Qualification
Experience
- At least 6 months working experience in a customer services or clinical environment
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Key Purpose
- To fulfil a pivotal role within a software development team that designs, develops and maintains the systems for Discovery’s dynamic Life Insurance business.
Areas of responsibility may include but not limited to
Planning:
- Perform a high-level impact analysis, establish Scope and provide estimates based on technical requirements.
- Proactively liaise with all stakeholders.
- Create required planning tasks in SDLC tool and set due dates according to agreed milestones.
Analysis and Design:
- Actively participate in the collaborative technical design process.
- Research and find effective solutions to technical issues that arise.
- Update development timelines based on final requirements.
- Liaise with the relevant subject matter experts where clarification is required.
Development:
- Translate technical requirements into executable code without errors.
- Ensure optimally performing system code in line with technical specifications, following prescribed process, architecture standards and procedures.
- Ensure delivery within agreed timeframes.
- Conduct unit testing and fix any defects found within the agreed SLA.
- Escalate risks to the project early on.
Quality and Testing:
- Run code through the automated code review tool, review errors with the technical lead and fix before committing to the code base.
- Perform peer code reviews to ensure consistent application of standards, logic and effective use of libraries and reusable aspects of the software.
- Develop and maintain reusable Unit Tests.
- Assist the Test Analyst in ensuring that a comprehensive test pack is produced, which includes all the required scenarios.
- Verify that the completed software meets the established standards and is fit for purpose.
- Review the risk / impact of defects found in testing, prioritize and ensure that the priority is accurate.
Risk and Release Management:
- Conform to the Build and Release cycles.
- Provide timeous support to the Quality Assurance Team when issues arise during testing.
- Handle all outstanding defects.
Production Support and Root Cause management:
- Ensure that the root cause of system errors are effectively analysed and prioritized for fixing.
- Proactively bring issues and problems to the attention of the team and propose solutions to solve them.
- Assist system users and the infrastructure teams with technical support issues.
Team Collaboration:
- Adhere to the culture of communication and collaboration across all teams.
- Attend and participate in the regular team / project stand-ups.
- Actively mentor team members where required.
- Provide feedback at the regular 1-on-1’s with your leader.
- Proactively set goals, track them and address any concerns with your leader.
- Participate in Performance reviews with your line manager and project leads.
- Actively participate in internal up-skilling initiatives.
- Transfer knowledge and contribute to building a shared knowledge base
Personal development:
- Keep abreast of current technological trends and how these might be applied in the Discovery environment.
- Constant improvement of knowledge of the various applications, their functions and data models.
General:
- Ability to communicate clearly, constructively and effectively. Able to follow and participate in technical, business process, and other discussions.
- Able to build strong business relationships with other members of the team and the business areas we support.
Personal Attributes and Skills
Intermediate knowledge of:
- Applicable programming disciplines and languages. Refer to technical competencies list.
- Data modelling and design of database structures
- Unit Testing
- Systems Integration testing
- SDLC methodologies
Behavioural Skills:
- Action orientated go-getter, hungry to learn and add real value.
- Self-motivated.
- Driven by a sense of responsibility and ownership.
- Structured and analytical problem solver: Obsessive about finding solutions to problems.
- Able to plan, organise and prioritize own work.
- Attention to detail.
- Able to multitask.
- Highly adaptive and flexible to a changing environment.
- Able to work independently, but also as an effective member of a Team: reliable, works actively with others towards common goal, communicates constructively, shares information, knowledge and experience, treats others in a respectful and supportive manner.
Education and Experience
Essential:
- 3 years’ experience in software development
- IT related Degree or Diploma (BSc/BTech or similar).
Advantageous:
- Formal software development qualification(s), such as Object-Oriented Analysis & Design.
Key Technical Competencies
General:
Java:
- Java programming language
- Java EE
- JBoss EAP (or similar Application Server)
- Data layer (JPA, Domain Object Model, XML/XSD, JAXB, ORM frameworks, RDBMS and PL/SQL beneficial)
- Business services (EJB)
- Presentation layer technologies (JavaServer Faces, HTML 5, JavaScript, CSS3)
- Testing methodologies
- SDLC tools (Jira or BitBucket)
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Key purpose:
- To accurately assess CIB requests, in line with CIB products and in accordance with benefit entry criteria and established clinical protocols.
Key Outputs:
The successful candidate will be responsible for but not limited to:
- Review requests for chronic conditions and medication in accordance with clinical protocols and standard operation procedures. .
- Maintain acceptable daily turnaround times in the CIB workflow pools in accordance with CIB Quality standards
- Apply government stipulations in terms of PMB’s and treatment algorithms
- Identify and review cases falling outside of CIB protocols to ensure that funding exceptions are made appropriately.
- Receive and process inquiries from providers related to adding/amending chronic medication
- Call centre and operational support
- Make outbound calls to obtain or confirm clinical information from providers and members
- Interpret bulk data imports according to DH protocols and clinical criteria.
- Review requests for unregistered medication
- Manage the Biologic review process
- Ad hoc project work
Qualifications & Experience:
The following requirements are essential:
- B. Pharm.
- Registered with South African Pharmacy Council (SAPC).
- 3 Years retail or courier pharmacy experience post Community Service.
The following requirements are Advantageous:
- Understanding of DH product and benefits
- Understanding of DH funding and policies
- Post graduate qualification
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Key Purpose
The main responsibility of the Business Systems Analyst (BSA) is to infuse technological solutions to business-related problems to align IT development with business strategy, including client needs.
This role plays a major role in building exciting new solutions that increase Vitality members' engagement in our world-class wellness program. You will be an effective advocate of the market facing team in the systems development lifecycle and will interface with several teams, Actuaries, Product Specialists, development teams locally and abroad (different time zones), testing teams, executives and most importantly the client to implement initiatives that support and drive engagement in the Vitality wellness program. System Analyst (technical acumen) will be advantageous, a 70 / 30 split (70% technical – ability to engage with developers, architects, DBAs etc. on a technical layer and 30% business analysis acumen to engage with business, client and partners etc.).
Areas of responsibility may include but not limited to Analysis, Documentation & Design Skills
Interaction with People:
- Lead requirements-gathering sessions and workshops, brainstorming sessions and status meetings with business stakeholders
- Interact with technical team members such as solution architects, developers and system analysts
- Work with the Experience Design and design team on requirements for new customer journeys, giving input on business requirements.
- Interface with offshore development teams in different time zones
- Work with external partners regarding data integration efforts
- Communicate relevant information regarding project impacts to business stakeholders
- Provide mentorship regarding best practices for documentation, story structure, and analysis processes for other Analysts
- Interact with business stakeholders at all levels of the organization.
Documentation:
- Document business requirements in the form of BRDs, use cases, user stories and business rules
- Create as-built specifications for consumption by business and operations stakeholders
- Create educational and reference content for internal departments and functions
- Create specifications for technical system functionality
- Document business requirements for data integration purposes
- Complete documentation for “Definition of Done” under the business analyst tasks
Process:
- Lead agile ceremonies as part of the SDLC
- Produce estimates for proposed work to inform enhancement costs
- Perform risk analysis on proposed development initiatives
- Identify and drive process or other solutions to improve business results, product performance and client satisfaction
- Employ critical thinking and problem-solving skills during analysis to inform creative solutions
Facilitation Skills
- Conduct Functional Specification walkthroughs with developers.
- Facilitate client-walkthrough JAD sessions, and sign-off of Functional Specifications with business owners to ensure Business Requirements have been met.
Technical Skills
Technology:
- Understand mobile interface and application technologies for iOS and Android
- Understand data exchange formats (XML, CSV) and protocols (FTP, HTTP)
- Understand browser-based technologies, e.g., HTML, HTML forms, CSS and JavaScript
- Understand UML Process Design and data modelling techniques.
Good understanding of UML, specifically:
- Use Case Diagrams & Narratives
- Sequence Diagrams
- Activity Diagrams
- Entity Relationship Diagrams
Project & Management Skills
- Plan delivery with the Development Manager and Scrum Master.
- Co-ordinate activities within the development team, and with other departments.
- Engage with external 3rd-parties (e.g. device manufacturers, product vendors) and internal teams for the delivery of projects, as well as for regular touch-bases.
- Formulate Work Breakdown Structures (including sizing) for projects and Change Requests.
- Drive projects from ideation to completion and ensure successful delivery of these projects.
- Provide regular feedback to Manager with regards to QC’s and Unit testing progress.
- Monitor roll-out and go-live and attend to any support issues and enhancements identified by business post go-live.
Testing Skills
- Creation, review, maintenance and execution of test cases, scenarios, and results.
- Functional Testing of delivered functionality against gathered business requirements and test cases and scenarios.
- Non-functional testing including security, usability, performance, and reliability testing as per team best practices and standards.
- Defect management and regression testing (where applicable), including providing input into the generation of automated test scenarios.
Support & Troubleshooting Skills
- Escalation and management of issues identified during a project / BAU.
- Production log analysis & management including root cause analysis.
- Problem resolution and troubleshooting.
- Identify options for potential solutions and assess them for both technical and business suitability.
- Work closely with developers, testers, and a variety of end-users to ensure technical compatibility and user satisfaction.
Progression Skills
- Updates job knowledge by participating in educational opportunities; reading professional publications; maintaining personal networks; participating in professional organizations.
Personal Attributes and Skills
Behavioral Skills:
- Stress Management
- Time management and prioritization
- Learning orientation
- Innovation
- Bias for action
- Teamwork and co-operation
- Critical thinking
- Strong analytical and problem-solving skills
- Navigate ambiguity and complexity
Technical Skills:
- BPMN 2.0
- UML Modelling
- Data modelling (minimum being able to understand these. Intermediate and Senior Systems Analysts must be able to model data)
- Use Cases
- High standards for delivery
- Requirements definition
- User Story definition
- Web-services exposure
- Agile project delivery
- Structured and analytical problem solver
- Process Mapping
- Coaching and mentor to junior teammates
- Understanding of JIRA and Agile principles
Advantageous:
- Experience with Sparx Enterprise Architect, Rational Rose, or similar.
- Experience in Software Development.
- Experience with API’s.
Other:
- Overtime may be required from time to time
Education and Experience
Required:
- NQF Level 5: Certified in a 3-year National Diploma, BSc Computer Science, or BCom Information Systems (or similar).
- Advanced UML or BPMN course would be advantageous.
- Business Analyst Certification, Diploma, or Advanced BA Qualification is advantageous.
Work Experience
- Minimum of 5 years’ experience in Technical Systems Analysis and Integration.
- Experience in Data Analysis.
- Experience in Agile (breaking down Epics into smaller User Stories, estimating, and writing User Stories).
Method of Application
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