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Safety

• Accountable for house-keeping standards on the shift
• Identify, manage and report safety hazards
• Execute safety incidents/accident investigations
• Monitor the adherence to the Safety regulations, procedures, and policies
• Conduct safety training & safety talks as per the guidelines
• Communicates with safety manager regarding near misses and accidents regarding policies
• Execute audits and implement action plan as and when required
• Ensure that the area of production is clean at all times (5S)
• Ensure that staff attend annual safety induction training as well as annual medical check ups

Quality 

• Assures product quality:  Assist operators in problem solving
• Produce within the targeted Customer Complaints/Ton
• Execution of activities according to quality standards/criteria, policies and procedures,
• Completion of all quality related documentations
• Adhere to the HACCP and AIB protocols.

Food Safety and Quality

• Ensure adherence to Food Safety and Quality principles as included in the policies, procedures, product specifications and processes. This also includes general Good Manufacturing Practices (GMP) and hygiene practices.
• Identify and report any potential Food Safety & Quality and GMP deviations and hazards.

Cost

• Continuously identify opportunities to save costs
• Execute activities within the set budget
• Deliver the products within the targeted milk and losses standards
• Adhere to the DAMAWAY procedures and processes

Delivery

• Understand and act in line with customer service expectations
• Initiate projects to increase the operations capacity to meet the market demand
• Deliver the required amount of tons of the right quality at the right time
• Deliver the product to meet the targeted Plant Service Level
• Escalate and communicate upwards when there is risk in not meeting delivery requirements
• Deliver the targets within the principles of Good Manufacturing Practice
• Execute 15 minutes team talk
• Execute proper shift hand over
• On the line Maintenance

Morale

• Motivate, engage, inspire subordinates
• Recruitment and selection of team members
• Provide perpetual performance feedback to subordinates
• Drive communication within the team and run the Damaway team briefings
• Be the custodian of the company Values and CODE
• Manage attendance, timekeeping, discipline and grievances of the team
• Ensure that personnel are trained, and training plan implemented

Daily Production

• Review human resources required per shift
• Review the SQCDM boards and ensure that they are updated
• Ensure daily running of the line
• Ensure that the following systems are kept updated i.e. SAP etc.
• Ensure that production change overs and CIP plans are discussed and implement action plan
• Do routine/quality checks, by walking around the floor
• Follow through with the warehouse on shop orders, synchronize production plan with production planning scheduler!
• Conduct preventative maintenance and reactive maintenance on the line with the support of the Artisans
• Coaching of team members
• Directs routine maintenance of machines and equipment as well as the set up of the machines
• Synchronizing other departments requests on the line (i.e. trials)
• Short Frequency line tours
• Investigate and Delegate Root Cause Analysis on downtimes greater than 2 hours

ABOUT YOU

Qualifications:

• National Diploma/Degree in Production Management/ Operations or equivalent
• Experience and Skills: 5-6 years working experience in a manufacturing environment preferably in FMCG, with 3 years in a supervisory role

Target Profile:

• requires a versatile skill set, combining leadership, operational expertise, and interpersonal skills to effectively manage both people and processes within an organization.

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KEY AREAS OF RESPONSIBILITY

Planning

• Develop and implement the growth plan for exports per country
• Support the development of channel and customer plans by distributors, ensuring they align to the overall country plan.
• Develop the tactical activation plan per channel, for each country
• Develop the Key Account and Trade Marketing co-operative spend plan with relevant stakeholders in the commercial team
• Take the lead for execution and execution management, in country
• Monthly forecasting against stockholding, sales, arrivals and adjustments of stock

Delivery

• Drive volume, value and profitability through distributors to increase penetration and deliver on targets
• Confirm monthly scheduled orders and co-ordinate Supply Chain to meet the need
• Ensure that the stock in distributor depots is sufficient to meet in-market demand
• Drive and monitor execution targets with each distributor, to ensure continuous achievement of targets
• Lead the implementation of ad hoc projects into Africa, as required
• Plan with local commercial team on Key account agreements in shared accounts
• Manage the availability of correct portfolio with correct pricing strategy and promotional support for each country
• Determine size of the category within each market

 Activation

• Receive promotion material and mechanics from Marketing, and agree activation plans for all trade programs with Distributors
• Sell the activations into the trade and major key accounts
• Develop a KPI scorecard including service levels, distribution, price management and promotional support for each distributor
• Manage the distributors in each country to ensure that all the agreed plans are activated at the correct intensity
• Hold the distributors accountable for successful activation of the agreed plans and KPI plans.
• Interact with all media agencies, for both ATL and BTL promotions to ensure that the relevant activation is executed correctly

 Finance and Budget

• Manage a budget for in-country expenses, such as travel, cellphone and entertainment
• Develop a country-level budget plan for activations and promotions, co-operative spend, and rebates
• Continuously identify and implement financial efficiency opportunities within own cost drivers
• Execute within the budget constraints
• Reconcile monthly, YTD and YTG activation spends.
• Manage Country PNL

Leadership and Management

• Lead the Sales and Distribution activities in the distributors, and maintain a high performance and engaged culture within their teams
• Take accountability for the development of distributor teams as required, including coaching and training them on sales, trade marketing, category management, stock management, pricing, profit stories etc
• Guide distributors on managing the performance within their teams
• Become the Brand Champion within the Distributors’ teams

Reporting

• Submit monthly Distributor and Country reviews to the AE Manager and Commercial Director
• Ownership of IMS data depletion reports to improve execution and Stock On Hand
• Give feedback against the monthly budget (spend and sales performance) tracker
• Monthly DPF (Demand Performance Forecasting), clear, correct and communicated in time.

ABOUT YOU

Qualifications required:

• Commerce qualification, focused on Marketing or Sales
• Ability to speak Portuguese or French is preferable will be an advantage

Experience Required:

• Minimum of 5-10 years’ experience in commercial/sales/marketing
• Distributor management experience an advantage
• Proven success in commercial-focused environment
• Proven track record in an FMCG Sales and Commercial environment
• Previous working experience with or within other African countries is an advantage
• Problem solving ablity to make decisions regarding complex and medium term business problems (4 – 12 month view).
• Up to 4 months training will be required to fully master the competencies of this role.

Behavioral and Personal Characteristics required:

• Goal-oriented individual
• Entrepreneur mindset
• Action-oriented individual
• Pragmatic
• High levels of resilience
• Cultural flexibility
• Potential to develop into a more senior role
• Ability to work independently
• Passion for developing and growing new markets

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KEY AREAS OF RESPONSIBILITY

Quality

• Ensure adherence to quality standards, procedures, policies and practices
• Ensure that all breakdowns and preventative maintenance and/or scheduled maintenance activities are carried out to high standards of workmanship
• Adhere to HACCP and CIP protocols
• Monitor and ensure compliance with housekeeping standards: ensure that work areas and machinery is kept clean at all times
• 100 % adherence to all DPM’s for allocated area

Costs

• Ensure that breakdowns are attended to timeously, thereby reducing production downtime.
• Minimize stoppages and increase plant availability by implementing plant maintenance strategies.
• Ensure that maintenance tasks are executed within budget (i.e., reduce spare parts consumption where possible and attempt to curtail costs associated with breakdowns)
• Adhere to finance related policies, procedures and controls
• Continuously identify cost effect ways of delivering world class service, identify cost saving initiatives and recommend improvements
• Lead maintenance specific problem-solving initiatives
• Ensure critical spare parts available per designated area

Delivery

• Proactively implement the maintenance plan.
• Report on the efficiency of the maintenance plan and suggest improvements where possible
• Support the Millwright when conducting preventative maintenance tasks and fixing breakdowns. 
• Monitor the performance of team members to ensure that breakdown and scheduled maintenance is executed within the agreed time frame
• Monitor the packaging / processing areas (from a maintenance viewpoint) to ensure smooth operation at all times
• Liaise with stores to ensure that all spare parts are available to execute the maintenance plan.
• Monitor, measure and trend maintenance related production downtime. Use this information to improve maintenance service to the factory.
• Assist in assembling, commissioning and decommissioning lines
• Uphold Good Manufacturing Practice principles.
• Monitor and ensure that all CUTE/Shopware documentation is completed accurately
• Ensure adherence to DAMAWY procedures and process
• Complete all required documentation as required (maintenance, safety, quality, etc.)
• Attend department required meetings
• Adhere to escalation procedure

Team Management/Morale

• Motivate, engage, inspire team members: encourage team members to strive for excellence in all that they do
• Coach and guide team members on maintenance related activities and problem-solving techniques
• Be the custodian of the company values and CODE
• Monitor KPIs and lead initiatives aimed at achieving targets set
• Take responsibility for your own learning and development (subject to budgetary constraints) and performance

Environment

• Ensure adherence to the environment policies, procedures and standards

Safety

• Ensure that employees are properly trained on safe work procedures.
• Manage and monitor adherence to safety regulations, procedures and policies
• Identify, manage and report safety hazards
• Execute safety incident/accident investigations as required
• Participate in safety dialogues as per guidelines
• Participate in safety audits and action plan implementation as and when required
• Ensure compliance with LOTO procedures

ABOUT YOU

Experience Required:

• 5 years’ maintenance experience within a FMCG environment, Processing, Utilities and Packaging experience would be an advantage.
• Leadership experience/People Management
• Exposed to technical root cause analysis methodologies.
• Electrical & Mechanical engineering experience

Qualifications Required:

• N5, Qualified Millwright

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KEY AREAS OF RESPONSIBILITY

Planning for Sales Effectiveness

• Identify store objectives to achieve sales growth and volume objectives
• Investigate and integrate consumer, shopper, customer and channel insights to identify growth opportunities and propose action plans to influence shopper behavior
• Compile an area business plan that is agreed with the Regional Manager and understood by the merchandisers and customers
• Contribute to both the brand Image and customer service orientation in the outlets
• Understand the category health and nutrition benefits, and brand attributes to enable effective in-store execution

  Sales Execution

• Negotiate the implementation of the Danone objectives with customers, giving recommendations for increasing sales
• Use basic selling skills to reach a commercial agreement with customers
• Manage the outlet order processes by checking stock and stock control figures, negotiating the suggested order with the customer, and authorise volumes
• Execute action plans in each outlet for sales growth
• Ensure volume targets are achieved
• Effectively implement in-store Point Of Sales objectives
• Manage merchandising standards to merchandisers and ensuring that merchandisers files are updated, and merchandiser order cards are completed
• Manage the back-up storage facilities to ensure that stock is properly handled at all times
• Put plans in place to rectify any deviations from Danone sales and merchandising standards
• Achieve sales and market share targets for the predefined area of customers within a specific geographic area

Policies and Process

• Adhere to all Danone policies and procedures at all times
• Adhere to the Work in Safe Environment (WISE) Policy at all times
• Conduct relevant safety training with in-store merchandisers
• Ensure compliance to personal protective equipment (PPE) at all times
• Be responsible for the proper usage and management of tools and technology

Controls

• Manage in-store returns by adhering to the returns policies and procedures, reporting all returns, checking the returns book, and conducting maintenance on the returns book; ensuring that returns do not exceed the targeted percentage
• Effectively manage close-to-expiry stock to minimise the level of returns    
• Get the relevant authorization to move expired stock
• Analyse KPI’s and continuously close the gaps between results and objectives

Relationship Building

• Manage store issues independently by ensuring positive working relationships with customers
• Manage the Field Sales Force and merchandising staff to maintain positive relations with customers
• Maintain the lines of communication with the Sales Strategy and Planning Department

Administration

• Prepare call plans for complex calls
• Complete sales administration such as preparing relevant reports and conducting surveys

ABOUT YOU

• Matric
• Marketing or Business-related qualification will be beneficial
• 3 Years Sales Experience
• Sound understanding of the FMCG industry, with dairy focus being an advantage
• Previous experience in a customer and/or consumer focused role
• Commercial acumen
• Proven negotiation skills