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Fidelity Services Group is Southern Africa's largest integrated security solutions provider and the industry leader in protection innovation. Excellence in service delivery and implementation are fundamental to our impressive track record. By keeping abreast of the latest trends and technological developments globally, and continuously evolving and innovatin...
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QUALIFICATION & EXPERIENCE:
- Matric or equivalent
- Minimum 2 years admin experience in a similar role
JOB REQUIREMENTS & OTHER ATTRIBUTES:
- Knowledge of FADT systems (advantageous)
- Computer Literate (IMS Office, Outlook)
- Easy Roster
- SAP
- Capture and roster new employee according to site requirement, Receive paperwork for new employees from HR Officer
- Capture all changes of employees onto the Easy Roster system (change of grade, change of site, change of personal information)
- Load all new sites and terminate cancelled sites on the Easy Roster system.
- Capture all hours worked by security officer (including sick leave, absenteeism and annual leave) onto the Easy Roster system.
- Terminate security officers on the Easy Roster system.
- Daily ad Hocs
- PER 3’s loaded when staff members incur fines / damage/lose company property
- Terminate sites and remove it from BPSI devices.
- Occasionally loading leave forms.
- Terminations
- Full and finals
- Loading warnings as and when received
- Booking of ad Hocs once lines were created.
- Checking twice daily if all routes have been approved and guards were booked.
- Complete all necessary documentation pertaining to termination of security officer (payroll termination, timesheet and requisition)
- Processing of all purchase orders
- Processing of all invoices
- Working on SAP
- Assist and maintain budgets for operations department.
- Processing of all leave and sick leave for Operations Managers
- Processing of promotions for AR officers
- Capturing of performance bonusses for all AR and Operations managers.
- Renewing of all PSIRA documentation.
- Ordering of all stock required for operations department.
- Ordering of all uniforms and equipment etc.
- Issuing of uniforms and equipment to current and new staff monthly.
- Process capex's for stock / equipment exceeding R1000.
- Send telegrams to security officers on AWOL and as and when required.
- Complete all documentation pertaining to the change of status for security officers and managers (e.g. grade changes, site changes, etc.)
- Processing quotes daily
- Processing requisitions daily
- Following up on outstanding purchase orders / invoices
- Investigating and gathering all info for traffic fines
- Send casual guarding orders when clients request quotes for guards.
- Requesting quotes from suppliers daily, i.e.
- Equipment for sites
- Stationery for sites and office use
- Consumables for sites and office use
- Uniform for guards
- Repairs required at sites
- Tools required for sites
- Safety equipment for sites (fire extinguisher, first aid kits)
- Rentals for sites (scanning devices, toilets, radios, etc.)
- Print and sort pay slips and forward to relevant manager to be distributed to security off
- Receive and process pay queries from security officers through the correct channel.
- Send all signed casual guarding orders to be sent to H/O for invoicing.
- Assist Regional Operations Managers with daily/monthly reports.
- Preparing and issuing uniform to staff members as and when received
- Taking minutes of meetings
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Main purpose of job:
- Source and sell armed monitoring and armed response agreements to potential new customers
- Source and sell new and alarm system upgrades, additions to alarm systems, CCTV systems, electric fences to potential customers
- Achieve and exceed monthly sales targets for new customers and hardware sales
Qualification & experience:
- Previous sales experience, with proven track record in sales preferably capital goods sales (not FMCG)
- Knowledge of intruder detection equipment such as IDS, DSC alarm systems is advantageous
- Matric or equivalent
Job requirements & other attributes:
- Self-motivated and energetic
- Selling skills
- Good organisational and time management skills
- Excellent communication (written & verbal), presentation and negotiation skills
- Computer Literate (MS Office, Email and Internet)
- Presentable and of sober habits
- Valid driver’s license (Compulsory)
- Own reliable vehicle (Compulsory)
- Valid PSIRA - Grade C (Advantageous)
- Field sales [i.e. residential visits at client premises , cold calling and door knocking] (Compulsory)
- Hunter for new business
- Aptitude for electronic and technical equipment (alarms and alarm monitoring platforms)
Duties:
- Generate and close self-sourced deals
- Follow up on all leads received internally and via telesales
- Sell security solutions to new and existing clients
- Create solid & long-standing relationships with estate agents, builders, architects etc.
- Daily, weekly and monthly reporting
- Motivated to achieve and exceed sale targets
- Maintain all administrative duties pertaining to sales
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Minimum Qualifications and Experience:
- Matric/ Grade 12
- A minimum of 2years customer service/sales experience in a call centre environment (with sales lead generation experience.
Main Duties and Responsibilities:
- Processing of Moving Cancellations:
- Handling Queries and Cancellations for both Dealer, IIP and In-House customers.
- Handle all cancellation requests
- Handle all client queries relating to possible cancellations
Client Liaison:
- Ensure all call backs and follow ups are concluded first thing each morning, every day on all pending’s
- Provide Feedback to Customers and always contact via telephone call as first point of contact
- Keep internal and external customers informed at all times of what the status is in their relocation process
Administration and General:
- Ability to comprehend, capture and interpret basic customer information.
- Ensure that all queries receive are responded to and resolved or escalated internally (if needed) and correct processes followed.
- Assist with call overflow from Level 1 Agents as and when required to maintain service levels.
- Communicate and coordinate with internal departments and or branches
- Ensure that where Reconnections are not possible system removals are booked
- Qualify and call on all “new leads”
- Attempt to book appointments with both relocation and reconnection Customers.
- Schedule appointments in Sales Consultants' dairies
- Follow up on all open leads
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Qualifications, experience and other competencies required:
- Driver’s License (EB)
- Proficiency in MS Word, PowerPoint and especially Excel is essential
- Grade 12 / NQF 4
- PSIRA Grades E-A Instructor
- Tactical firearm training advantageous
- Facilitator registration with ETDP SETA
- Assessor registration with ETDP SETA & SASSETA
- Moderator registration with ETDP SETA & SASSETA will be an advantage
- General Security Practices (GSO) at NQF 3
- Specialist Security Practices Qualification at NQF 4
- Competence in Firearm Unit Standards: Handgun, Shotgun, Rifle, Carbine and PFTC Firearms Unit standards Instructor registration.
- Minimum 3-5years experience and full knowledge related to the training environment
- No Criminal Record or pending cases
- Ability to meet strict deadlines.
- Numerical accuracy.
- Excellent verbal and written communication skills
- Attention to details.
- Ability to liaise professionally with personnel at all levels.
- Excellent communication skills
- Solid attention to detail to ensure accuracy of information
- To participate in various ad-hoc projects where necessary
- Must have own reliable transport.
Key Job Outputs
- Conduct professional training interventions within Fidelity ADT
- Conduct on-the-job Tactical Training and Coaching with Armed Reaction Officers
- Participate actively externally and within the company as a professional trainer with initiatives related to training solutions.
- Consistently adhere to all training requirements to reduce risks associated with the learning and development.
- Compliance of all accredited Training interventions related to quality assurance with SASSETA, NKP, PSIRA, PFTC, CAA and others
- Attend to training functions as a team player in a manner that contributes to the control of resources logistics and assets to the best interest of the Company at all times.
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Clear criminal record
- Qualified – Trade certificate in diesel/petrol mechanics to work on various vehicles
- At least 5 years’ diesel mechanic’s experience
- Experience with Toyota Dyna’s; Hino 300’s; Hilux D4D’s; Nissan MP200’s is an advantage
- Valid drivers’ license (code 10 is advantageous)
- Own transport is advantageous
- Able to work under pressure, unsupervised and multitask
- Must be prepared to work irregular hours, i.e. standby duties; shifts and overtime
- Physically fit
Job Specification:
- Rebuild a diesel and petrol engine (various makes of vehicles)
- Servicing of vehicles
- Perform day to day maintenance on vehicles
- Compile paperwork for each vehicle
- Performing basic workshop duties
Other Personality Attributes and core competencies:
- Must be honest and reliable
- Must have good verbal and language abilities
- Able to follow instructions accurately
- Problem solving
- Pay attention to detail
- Must be self- motivated
- Willing to work overtime
- Accuracy
- Quality assurance
- Excellent organisation and planning ability
- Time management and punctuality
go to method of application »
Qualification & experience:
- Previous sales experience, with proven track record in sales preferably capital goods sales (not FMCG)
- Knowledge of intruder detection equipment such as IDS, DSC alarm systems is advantageous
- Matric or equivalent
Job requirements & other attributes:
- Self-motivated and energetic
- Good selling skills
- Good organizational and time management skills
- Excellent communication (written & verbal), presentation and negotiation skills
- Computer Literate (MS Office, Email and Internet)
- Presentable and of sober habits
- Valid driver’s license (Compulsory)
- Own reliable vehicle (Compulsory)
- Valid PSIRA - Grade C (Advantageous)
- Field sales [i.e. residential visits at client premises , cold calling and door knocking] (Compulsory)
- Fully Bilingual (English and Afrikaans) preferable
- Hunter for new business and passionate about the communities safety
- Aptitude for electronic and technical equipment (alarms and alarm monitoring platforms)
Duties:
- Generate and close self-sourced deals
- Follow up on all leads received internally and via telesales
- Sell security solutions to new and existing clients
- Create solid & long-standing relationships with estate agents, builders, architects etc.
- Daily, weekly and monthly reporting
- Motivated to achieve and exceed sale targets
- Maintain all administrative duties pertaining to sales
Performance Standards
- Achieve both targets for revenue sales & for new clients
- Maintain a high standard of relationship with existing Estate clients
- Ensure that all leads and quotes are followed up on time
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Qualification & experience:
- Matric or equivalent
- Minimum 5 years’ experience as an alarm technician
- Extensive programming, wiring, installations and fault finding experience
Job requirements & other attributes:
- Valid driver’s licence essential
- Must be PSIRA registered (Grade E)
- Sound knowledge of DSC, FBI, CADDX, IDS, Paradox and Telecom systems
- Knowledge of CCTV, Intercom systems and access control advantageous
- Able to work standby as and when required
Internal clients:
- Installations
- Servicing
- Investigations
- Operations
- Technical Trainer
External clients:
Duties (Technical)
- Perform alarm installations as per quotation
- Program alarm panels / system as per specifications
- Issue clients with quotes on site for additional equipment if necessary
- Plan the cable runs with the wireman
- Obtain customer codes before attending a call daily and when on Standby
- Complete handovers
- Complete invoices and job cards after every installation
- Provide feedback to Manager / Supervisor and Call Centre upon completion of a call
Performance Standards (Technical):
- Ensure that installation corresponds to Sales Rep’s quotation
- Ensure that alarms are programmed according to ADT prescribed standards
- Ensure that the correct details are quoted
- Adhere to SHE requirements at all times
- Ensure that the correct customer details are obtained prior to attending the call
- Ensure that handovers, invoices and job cards are completed accurately and within prescribed standards
- Ensure that feedback is provided timeously to the relevant parties
go to method of application »
Qualification & experience:
- Matric or equivalent
- Minimum 5 years’ experience as an alarm technician
- Extensive programming, wiring, installations and fault finding experience
Job requirements & other attributes:
- Valid driver’s licence essential
- Must be PSIRA registered (Grade E)
- Sound knowledge of DSC, FBI, CADDX, IDS, Paradox and Telecom systems
- Knowledge of CCTV, Intercom systems and access control advantageous
- Able to work standby as and when required
Internal clients:
- Installations
- Servicing
- Investigations
- Operations
- Technical Trainer
External clients:
Duties (Technical)
- Perform alarm installations as per quotation
- Program alarm panels / system as per specifications
- Issue clients with quotes on site for additional equipment if necessary
- Plan the cable runs with the wireman
- Obtain customer codes before attending a call daily and when on Standby
- Complete handovers
- Complete invoices and job cards after every installation
- Provide feedback to Manager / Supervisor and Call Centre upon completion of a call
Performance Standards (Technical):
- Ensure that installation corresponds to Sales Rep’s quotation
- Ensure that alarms are programmed according to ADT prescribed standards
- Ensure that the correct details are quoted
- Adhere to SHE requirements at all times
- Ensure that the correct customer details are obtained prior to attending the call
- Ensure that handovers, invoices and job cards are completed accurately and within prescribed standards
- Ensure that feedback is provided timeously to the relevant parties
go to method of application »
- Clear criminal record
- Qualified – Trade certificate in diesel/petrol mechanics to work on various vehicles
- At least 5 years’ diesel mechanic’s experience
- Experience with Toyota Dyna’s; Hino 300’s; Hilux D4D’s; Nissan MP200’s is an advantage
- Valid drivers’ license (code 10 is advantageous)
- Own transport is advantageous
- Able to work under pressure, unsupervised and multitask
- Must be prepared to work irregular hours, i.e. standby duties; shifts and overtime
- Physically fit
Job Specification:
- Rebuild a diesel and petrol engine (various makes of vehicles)
- Servicing of vehicles
- Perform day to day maintenance on vehicles
- Compile paperwork for each vehicle
- Performing basic workshop duties
go to method of application »
Minimum Requirements:
- Clear criminal record
- PSIRA accredited with a minimum Grade C qualification (advantageous)
- At least 1 years’ experience in security industry or similar role
- Computer literate (compulsory)
- Possess excellent communication skills
- Must be able to work at night
- Able to work under pressure
- Physically fit
Job Specification (not totally inclusive):
- Prepare for vault room duties
- Planning of the vault room schedules CIT
- Receiving and distributing of consignments to and from CIT teams
- Scanning of consignments
- Balancing of vault and locking up
- Sorting of consignments
- Documentation and administration duties
- Searching duties
Method of Application
Use the link(s) below to apply on company website.
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